Ala Moana Honolulu by Mantra

Customer review rating (ALL Rating) 4.4/5 7,170 reviews

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Description

Hotel extras

  • Daily fee unlocks dining perks, cultural activities, extra amenities, refillable water & more!

  • A short stroll to the Hawaii Convention Center

  • Offers 15,000 square feet of combined meeting space

  • Close to the nearby Pacific Ocean and Waikiki walk

  • Adjoins Ala Moana Center shopping mall

Our accommodation(s)

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Room 1

Hotel location

Ala Moana Honolulu by Mantra

410 Atkinson Drive
96814 HONOLULU
United States

GPS:21.2901918, -157.83968

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,170 reviews

Customer review rating 4.5/5

Lichelle I. Friends - Confirmed reviews ALL

Thank you for sharing your experience! We’re delighted to hear that you had a great stay and that our team was helpful during the power outage. We understand how inconvenient it was when the Waikiki Tower elevators were unavailable, and we’re glad our staff were able to provide guidance and assistance. We truly appreciate your patience and kind words about our team. We hope to welcome you back for an even more seamless stay next time! Ala Moana Hotel Management

Customer review rating 4.0/5

Stephanie C. Couples - Confirmed reviews ALL

Thank you for your kind review! We’re delighted to hear that you enjoyed our great location and found our staff friendly and welcoming. We truly appreciate your feedback and look forward to welcoming you back again soon! Ala Moana Hotel Management

Customer review rating 4.5/5

Stephanie M. Business - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our clean rooms, comfortable beds, convenient location near the beach and shopping center, and the friendliness of our staff. We sincerely apologize for the difficulty your group experienced during the power outage caused by Hurricane Lala. We understand how challenging it must have been to descend 16 floors with luggage, particularly for someone experiencing mobility difficulties and chronic pain. While severe weather and power outages are beyond our control, we recognize the importance of clear communication regarding emergency procedures, generator capabilities, and assistance available to guests. Your suggestion regarding stair chairs is valuable, and we will share your comments with our management and safety teams as we review our emergency preparedness and guest assistance procedures. Thank you again for your thoughtful feedback and for recognizing our staff and the aspects of your stay that you enjoyed. Ala Moana Hotel Management

Customer review rating 2.5/5

Patti T. Friends - Confirmed reviews ALL

Thank you for taking the time to provide such detailed feedback. We’re glad to hear that your stay was enjoyable before the power outage, but we sincerely apologize for the confusion and frustration you experienced when it was time to leave the hotel. We understand how concerning it must have been to leave your room on the 17th floor without clear information about elevator availability, stairwell exits, or how to contact the front desk during the outage. Having to walk down more than 17 flights of stairs and then find your way around the property without adequate signage was certainly not the experience we want for our guests. While the power outage caused by Hurricane Lala was beyond our control, your comments highlight important areas where our emergency communication and guest-direction procedures can be improved. We will share your feedback with our management and emergency preparedness teams, particularly regarding temporary signage, stairwell directions, elevator communication, and clear instructions for guests needing to check out during a prolonged outage. We truly appreciate you bringing these concerns to our attention. Your feedback will help us better prepare for future emergencies and provide clearer guidance and assistance to our guests when they need it most. Ala Moana Hotel Management

Customer review rating 5.0/5

Eulalio H. Couples - Confirmed reviews ALL

Thank you for your wonderful feedback! We’re delighted to hear that Reid provided such friendly, helpful, and respectful service. We’ll be sure to share your kind words with him and our team. We truly appreciate you recognizing his efforts and hope to welcome you back again soon! Ala Moana Hotel Management

Other web-users rate our hotel

  • 2,544 reviews 9.1/10 Location
  • 2,977 reviews 6.7/10 Room
  • 2,953 reviews 8.2/10 Service
  • 25 reviews 7.5/10 WiFi
  • 1,223 reviews 6.8/10 Cleanliness
  • 574 reviews 6.8/10 Vibe
  • 308 reviews 7.6/10 Breakfast

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