Ala Moana Honolulu by Mantra

Customer review rating (ALL Rating) 4.4/5 7,093 reviews

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Description

Hotel extras

  • Daily fee unlocks dining perks, cultural activities, extra amenities, refillable water & more!

  • A short stroll to the Hawaii Convention Center

  • Offers 15,000 square feet of combined meeting space

  • Close to the nearby Pacific Ocean and Waikiki walk

  • Adjoins Ala Moana Center shopping mall

Our accommodation(s)

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Room 1

Hotel location

Ala Moana Honolulu by Mantra

410 Atkinson Drive
96814 HONOLULU
United States

GPS:21.2901918, -157.83968

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,093 reviews

Customer review rating 4.0/5

Valerie A. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We're glad to hear that you found your stay comfortable. We also appreciate your comments regarding the condition and signage of our parking area. We understand that clear markings and a convenient parking experience are important parts of a smooth stay, and we will share your feedback with our team for review. Thank you again for your valuable input. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Ala Moana Hotel Management

Customer review rating 1.5/5

Jeremy M. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and discomfort you experienced during your stay. We understand how disappointing it must have been to be unable to enjoy your balcony or keep your sliding door open due to smoke from nearby balconies. Our hotel is a non-smoking property, and we take our smoke-free policy seriously. We appreciate your suggestion regarding additional signage on balconies and will share your comments with our management team as we continue to look for ways to better communicate and enforce this policy. Thank you again for bringing this matter to our attention. We value your feedback and hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. Ala Moana Hotel Management

Customer review rating 3.5/5

Larissa V. B. Families - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed your stay and found our location convenient for your son's basketball tournament at the convention center. We're glad that our proximity to Ala Moana Center and the ability to explore the area without needing a car added to the convenience of your visit. We appreciate your comments regarding the cleanliness of the windows, the pool area, and the kitchenette amenities. We understand how important it is for guests to fully enjoy the views and features of their accommodations, and we will share your feedback with our team for review and improvement. Thank you again for your valuable input. We're happy to hear that, overall, you felt our hotel was a good choice, and we hope to welcome you and your family back for another enjoyable stay in the future. Ala Moana Hotel Management

Customer review rating 4.0/5

Ann J. Families - Confirmed reviews ALL

Thank you for your continued loyalty and for choosing to stay with us whenever you visit Oahu. We truly appreciate your thoughtful review and are delighted to hear that you continue to enjoy our clean, comfortable, and family-friendly accommodations, as well as our convenient location and the in-room microwave for your ʻohana. We also sincerely appreciate your feedback regarding parking. We understand how frustrating it must have been to find that both our self-parking and valet parking were full, especially after paying for parking and expecting the convenience of on-site options. We apologize for the inconvenience you experienced and understand your suggestion for guaranteed parking for registered hotel guests. Your comments have been shared with our management team as we continually look for ways to improve the guest experience. Thank you again for your valuable feedback. We're glad that, despite the parking challenges, you had an enjoyable stay. We look forward to welcoming you and your ʻohana back on your next visit to Oahu. Ala Moana Hotel Management

Customer review rating 2.0/5

Julian T. V. Business - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback. We appreciate you bringing these concerns to our attention, as they help us identify areas where we need to improve. We are sincerely sorry to hear about your interactions with some of our team members. The level of service you described at both the front desk and bell desk does not reflect the warm, attentive hospitality we strive to provide. We understand how frustrating it must have been to feel overlooked while waiting in line and to experience unhelpful and discourteous interactions when requesting assistance with your laundry. Please accept our sincere apologies. We also regret the inconvenience you experienced with our parking facilities. We understand your frustration regarding parking availability and the challenges you encountered despite paying for parking. Your comments have been shared with our management team for review as we continue to evaluate ways to improve both our service and parking experience. Thank you again for your honest feedback. We value your comments and hope you will consider giving us another opportunity to provide the level of service and hospitality that our guests deserve. Ala Moana Hotel Management

Other web-users rate our hotel

  • 2,507 reviews 9.2/10 Location
  • 2,928 reviews 6.7/10 Room
  • 2,890 reviews 8.3/10 Service
  • 26 reviews 7.5/10 WiFi
  • 1,200 reviews 6.9/10 Cleanliness
  • 829 reviews 6.1/10 Amenities
  • 576 reviews 6.8/10 Vibe
  • 299 reviews 7.8/10 Breakfast

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