Ala Moana Honolulu by Mantra

Customer review rating (ALL Rating) 4.4/5 6,806 reviews

Ala Moana Honolulu by Mantra - Image 1
Ala Moana Honolulu by Mantra - Image 2
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Ala Moana Honolulu by Mantra - Image 4
410 Atkinson Drive, 96814 HONOLULU, United States

Description

Hotel extras

  • Daily fee unlocks dining perks, cultural activities, extra amenities, refillable water & more!

  • A short stroll to the Hawaii Convention Center

  • Offers 15,000 square feet of combined meeting space

  • Close to the nearby Pacific Ocean and Waikiki walk

  • Adjoins Ala Moana Center shopping mall

Our accommodation(s)

Hotel location

Ala Moana Honolulu by Mantra

410 Atkinson Drive
96814 HONOLULU
United States

GPS:21.2901918, -157.83968

Telephone
Fax +1 808-944-3974

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,806 reviews

TripAdvisor Rating  3.8/5  5,322 reviews

Decent hotel - disappointed didn't get rooms we ordered

TripAdvisor rating 2.0/5

C3ontheroad TripAdvisor review

We paid extra for two Mountain View rooms for a 10-day stay, but were given two Parking Lot view rooms instead. The manager insisted we had been upgraded to a “partial beach view,” though there was no beach visible at all. After reading several recent reviews, it appears other guests have experienced similar downgrades. The hotel itself is nice. However, the check-in clerks were not very friendly, while other staff members were pleasant. Housekeeping was lacking—there was mold in the shower (with no vent), a dirty faucet, and carpets that clearly needed cleaning. One pillowcase even had a hole, and the pillows were very small. Be cautious when booking through third-party sites. You may not receive the room you paid for.

Aloha, Thank you for taking the time to tell us about your experience at the Ala Moana Honolulu by Mantra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues with our Housekeeping team. We appreciate you of sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 2.0/5

Robert T. Couples - Confirmed reviews ALL

I requested an Ewa View when we got back to Honolulu after our around the island cruise aboard the Pride of America. That was a week before we stayed, (we were there Dec 19th, left on the 20th for the cruise) from the 27th to the 2nd. My request was overlooked and I was disappointed. We have not stayed at your hotel ever before (we normally stay at The Ilikai), but I told my wife "let try the Ala Moana Hotel". Well I was disappointed my request fell on deaf ears! I celebrated my 70th birthday home in Honolulu, and tried your hotel That was a mistake! The staff were very nice, but when you ask for something a week before your stay, you kinda think it's going to happen. It didn't...

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.0/5

Frederick V. Solo - Confirmed reviews ALL

nocomment

Customer review rating 4.5/5

Joan B. Solo - Confirmed reviews ALL

A spur of the moment trip to the island to check off my bucket list. As a solo trip I felt comfortable with the location of the hotel and it allowed me to walk and enjoy various places

Customer review rating 5.0/5

Joaquin M. Couples - Confirmed reviews ALL

Been returning to this Hotel because of its cleanliness, excellent customer service and the great ammenities.

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Other web-users rate our hotel

  • 2,577 reviews 9.3/10 Location
  • 2,920 reviews 6.4/10 Room
  • 2,842 reviews 8.2/10 Service
  • 29 reviews 6.7/10 WiFi
  • 1,160 reviews 6.5/10 Cleanliness
  • 796 reviews 6.6/10 Amenities
  • 616 reviews 6.5/10 Vibe
  • 261 reviews 7.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.