Ala Moana Honolulu by Mantra

Customer review rating (ALL Rating) 4.3/5 7,049 reviews

Ala Moana Honolulu by Mantra - Image 1
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410 Atkinson Drive, 96814 HONOLULU, United States

Description

Hotel extras

  • Same day laundry/dry cleaning service

  • A short stroll to the Hawaii Convention Center

  • Offers 15,000 square feet of combined meeting space

  • Close to the nearby Pacific Ocean and Waikiki walk

  • Adjoins Ala Moana Center shopping mall

Our accommodation(s)

Hotel location

Ala Moana Honolulu by Mantra

410 Atkinson Drive
96814 HONOLULU
United States

GPS:21.2901918, -157.83968

Telephone
Fax +1 808-944-3974

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,049 reviews

TripAdvisor Rating  4.0/5  5,250 reviews

Unacceptable General Manager Zach Hiatt

TripAdvisor rating 1.0/5

Jerry M TripAdvisor review

This hotel has its pros and cons. I didn't select this hotel by choice it was assigned to me by Delta due to a flight cancel caused by the crowd strike outage. I would like to start off with the pros first. The location of the hotel is centralized. You are able to get to most of the shopping destination with in a 1 mile radius. The rooms were generally clean and they all come with refrigerators and microwaves. The lobby was compelling upon entry. I also enjoyed the Signature prime steak and seafood restaurant that's on premises. The cons of this stay. I had a very unfriendly encounter with the General Manager Zach Hiatt. He was trying to take advantage of the victims of flight cancellations by telling them that they have to pay $269 for an extra day if they wanted an early check-in. This was not done to all guest because I was part of a travel group and all people were not quoted this same charge. Most weren't quoted anything and then some were only quoted a $50 dollar early check-in fee. I asked this bad human why would he try to take advantage of people that have been affected by this crowd strike outage. It wasn't our choice that we were there. After sitting in the lobby for 2 hours with my daughter an helpful front desk person offers us a fair $50 early check-in. This didn't even complete the saga. Day 2 comes and the house keeper comes to the door and stated that we are scheduled for a checkout. This was clearly unacceptable because I clearly showed them the documentation That Delta provided showing a 2 night stay. I went to the desk the first time to inform them of the discrepancy and they informed me that it would be fixed. I leave to by my daughter and I breakfast at the on premise café by the time I get back I am locked out of the room and my daughter is on the inside sleeping. I go back to the desk to ask them to fix the issue and give me print out to verify they fixed the issue properly. This is the worst experience. I've ever had at any hotel. They really set the bar low.

Aloha Jerry, Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. I appreciate your honesty and am grateful for both the positive and constructive comments you've provided. I am pleased to hear that you found our hotel's location convenient, the rooms clean, and that you enjoyed the Signature Prime Steak and Seafood restaurant. Your positive remarks about these aspects of your stay are greatly appreciated. However, I am deeply concerned about the negative experiences you described. Please accept my sincerest apologies for the unfriendly encounter with our "Overnight Manager", The inconsistencies in early check-in fees, and the issues you faced with your room stay. This is not the level of service we strive to provide our guest's, and I understand how frustrating these situations must have been, especially given the circumstances of your travel disruption. Your feedback is invaluable, and I assure you that I will personally address these matters with our management team to ensure improvements are made. We aim to provide a seamless and pleasant experience for all our guests, and it is clear that we fell short in this instance. Mahalo again for bringing these issues to our attention. Should your travels bring you back to our area, I hope you will consider giving us another opportunity to provide you with the exceptional service we are known for. Aloha, Paul Conn Front Office Manager Ala Moana Hotel by Mantra

First Time Stay Local Hotel

TripAdvisor rating 5.0/5

Jeri R TripAdvisor review

Awesome view of Sunset. Staff was amazing from start to check out....Mahalo Nui to Everyone 🤙We will definitely make the drive here from the Eastside, sometime in the near future. If you are visiting Our Beautiful island, please consider booking your stay at The Ala Moana Hotel By Mantra and take it All in. The Beauty of it All, from the Lobby, to the view from your balcony in your room. You'll be amazed and fall in Love with Our Beautiful island home.

Mahalo Nui Loa for your wonderful review! We're thrilled to hear that you enjoyed the stunning sunset views and that our staff made your stay memorable from start to finish. It's always our pleasure to provide a welcoming and exceptional experience for our guests. We truly appreciate your kind words and your recommendation to future visitors. We look forward to welcoming you back The Ala Moana Hotel by Mantra on your next trip from the Eastside. Mahalo & Aloha!

Service & Location

TripAdvisor rating 5.0/5

Nomad28953738803 TripAdvisor review

Great customer service, awesome location, starbucks in hotel, great breakfast/brunch buffet, and Signature Prime Steak & Seafoof is also in the Hotel. Ala Moana Shopping Center is right there. Ala Moana Beach Part is right across the street.

Aloha! Thank you so much for your fantastic review! We're delighted to hear that you enjoyed our great customer service, convenient location, and the amenities we offer, including the Starbucks and the breakfast/brunch buffet. It's wonderful that you had the chance to dine at Signature Prime Steak & Seafood as well. We agree that being close to Ala Moana Shopping Center and Ala Moana Beach Park adds to the convenience and enjoyment of staying with us. We look forward to welcoming you back for another great stay in the near future. Mahalo, The Ala Moana Hotel by Mantra Team

Convenient position

Customer review rating 4.0/5

Susie Business - Confirmed reviews ALL

Enjoyable but it would have been great to be advised when checking in on the hotel facilities and how to access them.

Dear Susan F., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Adequate and convenient

Customer review rating 3.0/5

J. J. L. Couples - Confirmed reviews ALL

3 nights in July 2024; ocean view suite on the 15th floor. This was our second time staying at the Ala Moana Hotel. It's conveniently located for the kinds of things we like to do. It's adequately clean and comfortable but is definitely showing its age.

Dear James L., Thank you for taking the time to tell us about your experience at the Ala Moana Honolulu by Mantra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 2,943 reviews 8.9/10 Location
  • 3,261 reviews 5.8/10 Room
  • 3,042 reviews 7.8/10 Service
  • 43 reviews 6.7/10 WiFi
  • 1,263 reviews 5.7/10 Cleanliness
  • 1,191 reviews 3.9/10 Comfort
  • 288 reviews 7.1/10 Breakfast
  • 7 reviews 5/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.