Ala Moana Honolulu by Mantra

Customer review rating (ALL Rating) 4.4/5 6,439 reviews

Ala Moana Honolulu by Mantra - Image 1
Ala Moana Honolulu by Mantra - Image 2
Ala Moana Honolulu by Mantra - Image 3
Ala Moana Honolulu by Mantra - Image 4

Description

Hotel extras

  • Same day laundry/dry cleaning service

  • A short stroll to the Hawaii Convention Center

  • Offers 15,000 square feet of combined meeting space

  • Close to the nearby Pacific Ocean and Waikiki walk

  • Adjoins Ala Moana Center shopping mall

Our accommodation(s)

Hotel location

Ala Moana Honolulu by Mantra

410 Atkinson Drive
96814 HONOLULU
United States

GPS:21.2901918, -157.83968

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,439 reviews

TripAdvisor Rating  4.0/5  5,300 reviews

Hotel stay review

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Ala Moana is conveniently located, nicely renovated, and fairly priced, with kamaaina rates. Areas of improvement, friendlier front desk staff needed, stronger shower water pressure, and local food dining options. Front door staff are very helpful with lots of Aloha. Reservations employee was friendly, knowledgeable, and patient. What is very much needed is self parking.

Aloha VIRGINA S., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Mahalo again for sharing your experience, and we hope to welcome you back again soon. A Hui Hou, Alexander Okemura

Ok

Customer review rating 3.0/5

Jan Couples - Confirmed reviews ALL

Hotel rooms are old and dated - very badly needs an update - very musty when we first entered - although an Accor member didn’t feel valued which surprised me.

Aloha JAN B., Mahalo for taking the time to tell us about your experience at the Ala Moana Honolulu by Mantra. I am sorry to hear that your experience did not meet expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We hope to have the opportunity in the future to provide the positive experience we are known for. A Hui Hou, Ala Moana Hotel

Convenient location.

Customer review rating 5.0/5

Juan R. Business - Confirmed reviews ALL

The perfect place to stay while attending events at the Hawaii Convention Center. Good service, clean rooms, polite staff.

Aloha Juan R., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Mahalo again for sharing your experience, and we hope to welcome you back again soon. A Hui Hou, Alexander Okemura

Not a fan

Customer review rating 2.0/5

Eddielee Couples - Confirmed reviews ALL

1. 45 min for us to get to the desk for check in. Everyone ahead of us literally took 10-15 to check in. We took literally 5 min. Did the guests ahead of us not have a reservation? Guests with problematic reservations should be directed to a different line. Only two employees working check-ins. Not good. 2. Parking for 2 days, 78.00. Rip-off. 3. Our first room was in poor condition, i.e. needed an update,, everything was worn out and used looking. Dings in the walls and furnishings. The fill valve on the toilet was malfunctioning so the toilet ran constantly. We asked for another room. Did they upgrade us to compensate? No. We received an equally run-down room with working toilet. 4. Not a good value for the cost.

Aloah Edwin G., Mahalo for taking the time to tell us about your experience at the Ala Moana Honolulu by Mantra. I am sorry to hear that your experience did not meet expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We hope to have the opportunity in the future to provide the positive experience we are known for. A Hui Hou, Ala Moana Hotel

Satisfactory

Customer review rating 4.0/5

Tkainoa Solo - Confirmed reviews ALL

Because there was a large storm, many people experienced delayed/cancelled flights, which led to a large volume of people to check in. Although it was crowded, the hotel handled it smoothly and efficiently. The room was clean, and the hotel is in a very convenient location. Mahalo nui.

Aloha TIPHANI K., We very much appreciate your comments regarding your stay at the Ala Moana Honolulu by Mantra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Mahalo again for sharing your experience, and we hope to welcome you back again soon. A Hui Hou, Alexander Okemura

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,733 reviews 9.1/10 Location
  • 2,923 reviews 5.7/10 Room
  • 2,738 reviews 8.4/10 Service
  • 41 reviews 6.6/10 WiFi
  • 1,115 reviews 5.6/10 Cleanliness
  • 1,067 reviews 3.9/10 Comfort
  • 265 reviews 7.6/10 Breakfast

Powered by Trustyou