Ala Moana Honolulu by Mantra

ملاحظة أراء العملاء (رأي ALL) 4.4/5 6,870 أراء

Ala Moana Honolulu by Mantra - Image 1
Ala Moana Honolulu by Mantra - Image 2
Ala Moana Honolulu by Mantra - Image 3
Ala Moana Honolulu by Mantra - Image 4
410 Atkinson Drive, 96814 HONOLULU, الولايات المتحدة

الوصف

خدمات الفندق الإضافية

  • Daily fee unlocks dining perks, cultural activities, extra amenities, refillable water & more!

  • A short stroll to the Hawaii Convention Center

  • Offers 15,000 square feet of combined meeting space

  • Close to the nearby Pacific Ocean and Waikiki walk

  • Adjoins Ala Moana Center shopping mall

الإقامات المتوفرة لدينا

موقع الفندق

Ala Moana Honolulu by Mantra

410 Atkinson Drive
96814 HONOLULU
الولايات المتحدة

نظام تحديد المواقع العالمي (GPS):21.2901918, -157.83968

الهاتف
فاكس +1 808-944-3974

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  6,870 أراء

تقييم TripAdvisor  3.8/5  5,327 أراء

Unauthorized use of the card used for deposit

ملاحظة Tripadvisor 1.0/5

Happyfly22 تقييم TripAdvisor المعتمد

I paid the amenity fee when I checked in. At that time, I was also asked for a card deposit. When I checked out, I confirmed with the front desk that there were no additional payments, but after I returned home, the card I had used for the deposit was automatically debited. When I checked with the hotel, I found out that the amenity fee had been increased later. It was 1.5 times the amount I had been quoted and agreed to. I am currently negotiating for a refund.

Nice hotel with a great, central location

ملاحظة Tripadvisor 5.0/5

Brian D تقييم TripAdvisor المعتمد

Great hotel with central location. We came with our family and had a volleyball tournament just down the road at the convention center. The hotel's pool was beautiful and there are plenty of amenities. The outdoor mall is massive and just a short, easy walk across the parking structure. Literally anything you could need is there. Also, the staff there is great–especially the house keepers. They were all so kind and sweet!

Beware rip-off "amenities" charges.

ملاحظة Tripadvisor 2.0/5

Rob J تقييم TripAdvisor المعتمد

Was warned by my travel agent but: I prepaid my stay at this hotel for 4 nights. When I checked in, the desk clerk said I need to pay extra US$39 DAILY for amenities such as 2 steel mugs, which I certainly did not want in my luggage. Unless I paid this, he would not give me room keys. This is a major rip-off.

Decent hotel - disappointed didn't get rooms we ordered

ملاحظة Tripadvisor 2.0/5

C3ontheroad تقييم TripAdvisor المعتمد

We paid extra for two Mountain View rooms for a 10-day stay, but were given two Parking Lot view rooms instead. The manager insisted we had been upgraded to a “partial beach view,” though there was no beach visible at all. After reading several recent reviews, it appears other guests have experienced similar downgrades. The hotel itself is nice. However, the check-in clerks were not very friendly, while other staff members were pleasant. Housekeeping was lacking—there was mold in the shower (with no vent), a dirty faucet, and carpets that clearly needed cleaning. One pillowcase even had a hole, and the pillows were very small. Be cautious when booking through third-party sites. You may not receive the room you paid for.

Aloha, Thank you for taking the time to tell us about your experience at the Ala Moana Honolulu by Mantra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues with our Housekeeping team. We appreciate you of sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, disappointing service

ملاحظة Tripadvisor 3.0/5

tourist w تقييم TripAdvisor المعتمد

The location is convenient, though it’s about a 30-minute walk (or 10-minute drive) to Waikiki city centre. It’s very close to Ala Moana Shopping Centre (5 minutes) and Ala Moana Park (10 minutes), which has a lovely bay beach. There are a few shops within the hotel, including a Starbucks, which was a plus. The hotel also offers guest activities such as lei making, hula dancing and ukulele lessons, which were a nice touch. Unfortunately, the service was very poor. Aside from the security guard, no one acknowledged us on arrival. Valet staff were unhelpful when asked questions, and reception staff were similarly disengaged. On multiple occasions, several staff were at reception appearing idle while guests waited in line — staff presence did not translate into service. Housekeeping communication was inconsistent. Reception advised no softer pillows were available, yet housekeeping was able to provide one. We also had to repeatedly request extra towels. Despite staff being aware we were late sleepers, there was a knock on our door around 9am every morning to service the room. The pool area is small and uninviting. Please consider retraining staff in good hospitality service. While Hawaii has a relaxed atmosphere, a professional, caring and friendly attitude toward guests is always welcome. Putting yourselves in travellers’ shoes would go a long way toward improving the overall experience.

بالاشتراك مع TripAdvisor

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