玛玛希尔特肖迪奇酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 2,343 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 先进的设计

  • 花园酒吧

  • 入住客人可免费使用健身房

  • 日式卡拉 OK 房

  • 当地和手工美食

我们的客房

酒店位置

玛玛希尔特肖迪奇酒店

437 Hackney Road
E2 8PP 伦敦
英国

GPS:51.532247, -0.061692

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

MAMA RESTAURANT LONDON

玛玛高达 480 平方米的餐厅和 92 平方米的宽阔露台欢迎旅客和伦敦居民的光临,共聚一堂品尝精心烹饪的菜肴和美味鸡尾酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  2,343 评论

TripAdvisor 评级  4.5/5  482 评论

卓越奖 2023

A Great Stay

Tripadvisor 评级 5.0/5

tripadviser1 经 TripAdvisor 认证的评论

I've stayed at this hotel a few times and this was the best yet. I stayed in a 'medium mama' which was a good size and had all the mod cons. I liked the fact I could open the window for fresh air, and of course there was air con too. The room was clean and housekeeping refreshed the room very well each day. I was looked after during check in and check out by Herman who was very friendly and efficient and keen to ensure I had a great stay. I will certainly return. The hotel is a short 5 minute walk to the nearby Overground station and you can then easily access the underground to travel around the city.

Wow, thank you so much for your amazing review! We are absolutely thrilled to hear that your recent stay was the best one yet! It means the world to us that you keep choosing Mama Shelter for your London adventures. We're so glad you enjoyed your stay in our 'medium mama' room and that you appreciated the fresh air and all the mod cons. It is always a pleasure to meet you during your stay with us and having you as our loyal guest. The team and I can't wait to welcome you back again soon! Thank you for your loyalty and for being a part of the Mama Shelter family! It would be a pleasure to welcome you back to do it all over again! ❤️ Mama loves you xxx HEMAN | FRONT OF HOUSE MANAGER

Underwhelming experience

Tripadvisor 评级 2.0/5

Heidi F 经 TripAdvisor 认证的评论

Our stay at Mama Shelter Shoreditch was underwhelming to say the least. I booked a twin room for a friend and I at a fixed rate so paid at the time of booking. It was not made clear during the booking process that fixed rates were not amendable nor refundable upon cancellation, regardless of notice given so when our friend had to move the date of her birthday celebration to the Saturday, I wasn’t hopeful that the hotel would be able to accommodate a change but Hamish, a reservation agent very kindly agreed to do so, subject to my paying additional monies on check in as the rate for a Saturday was more expensive. On arrival, I was almost charged the full amount again and when I told the receptionist I had already paid the full amount for the Friday, I just had to pay the difference and showed her the email from reservations confirming as much, she took my phone from me and disappeared out the back. I thought this was quite peculiar as if it required management attention, I would have expected them to come to the desk and not have my personal phone taken from me. When we got to the room, whilst it looked nice enough, I was surprised to find there was no wardrobe, there was a peg with some hangers by the window but the space was obscured by a worktop meaning that you couldn’t really hang anything long there like a maxi dress or jumpsuit. The beds were small but comfortable but the table and benches next to one of the beds made it feel quite crowded. There was also a kettle with some tea and coffee and a small fridge and a decent hairdryer but no iron/ironing board which would have been good. We both slept well and found the room to be quiet and a good temperature. The check out time is also a very reasonable 12pm although I had to call to obtain this information is it is nowhere to be found on the website. So I took the opportunity to have a slow and leisurely morning before checking out. Later that afternoon I realised that I had left my iPhone charger plugged in at the side of the bed and emailed the hotel to ask if it would be possible to have it sent to my home address if I covered the postage. I didn’t get a response to my email by the following morning so called the hotel and spoke to Nicholas who asked if they had confirmed to me that they had found my charger, I told him that I had had no response to my email at all but that I had definitely left it plugged in beside the bed as the hotel was the only place that I had used it. He checked the system and nonchalantly said we have no record of a charger being found so nothing we can do. So if you stay here, please be very careful to make sure that you do NOT leave anything behind as if you do, it’s likely you will not see it again. Overall our stay was comfortable and the downstairs looked good but I think the hotel is more style over substance and I have had much better experiences for the same kind of price point in other hotels in London.

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay at Mama Shelter Shoreditch. We sincerely apologize for the underwhelming experience you encountered during your stay with us. We appreciate your recognition of Hamish's efforts to accommodate your request for a date change, and we regret any confusion or inconvenience caused during the check-in process. Your feedback regarding the room amenities and storage space has been noted, and we apologize for any discomfort or inconvenience this may have caused. We are pleased to hear that you found the room quiet and comfortable for a good night's rest, and we apologize for any oversight in responding to your email regarding the charger. We assure you that this is not reflective of our usual standard of service, and we apologize for any inconvenience or frustration caused by this. Your feedback is very important to us, I was most concerned to learn of your disappointing experience during your stay with us and I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if you could kindly, please provide us with your contact details and a convenient time to get in touch with you. Please do contact me directly with your full name so I can have a look at your booking via heman.tamang@mamashelter.com - in this way I will be happy to look into your case, investigate it and have it resolved. Guest satisfaction is our utmost priority here at Mama Shelter London I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER

Great time🎊

Tripadvisor 评级 5.0/5

Florian Ö 家庭住宿 - 经 TripAdvisor 认证的评论

Overall we had a great time at Mama Shelter. It was very nice. The only thing I have to mention is that not all staff member have been as attentive with greeting first as I expected. Except the floor manager in the morning of 16th & 17th march, he was fabelous. Thank you all😀🥳🎊 we will be back

Hi Florian, We are thrilled to hear you had a great time overall! Our Mama Squad works hard to ensure every guest feels welcomed and valued, so we are delighted to hear your kind words about our floor manager—sounds like they really made your mornings fabulous! We will make sure to share your feedback with the rest of the team. Can't wait to welcome you back for more unforgettable moments! It would be a pleasure to welcome you back to do it all over again! ❤️ Mama loves you xxx HEMAN|FRONT OF HOUSE MANAGER

Will definitely return😀

Tripadvisor 评级 5.0/5

john1rb 经 TripAdvisor 认证的评论

Fantastic hotel- quirky decor and extremely comfortable rooms. Surrounded by great places and with easy access to the rest of London. Staff were extremely friendly and helpful. We had a small dog with us/ the hotel is extremely dog friendly.

Hi John, Thank you for the amazing review. It's awesome to know you enjoyed our quirky decor and cozy rooms. We are delighted that you and your furry friend felt right at home with us. Our team is thrilled to have made your stay extra special with their friendly and helpful service. It would be a pleasure to welcome you and your furry friend back to do it all over again! ❤️ Mama loves you xxx HEMAN|FRONT OF HOUSE MANAGER

A good Sunday lunch vibe

Tripadvisor 评级 5.0/5

MissKatbax Couples - 经 TripAdvisor 认证的评论

Great ambience and vibe eating at mama shelter. The roast Sunday lunch was great, the burger outstanding and so was the service. A shout out for Diana, Francesca and Artur that made us feel so welcome. We will be back to experience more of the Mama love

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you enjoyed the ambience and vibe at Mama Shelter, as well as the delicious Sunday lunch and outstanding burger. Diana, Francesca, and Artur are our uprising MAMA star and will be delighted to receive your shout-out for their excellent service! We are looking forward to welcoming you back to experience more of the Mama love on your stay no2! It would be a pleasure to welcome you back to do it all over again! ❤️ Mama loves you xxx HEMAN|FRONT OF HOUSE MANAGER

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其他网络用户评价我们的酒店

  • 802 评论 8.6/10 位置
  • 1,621 评论 6.8/10 房间
  • 1,688 评论 8.3/10 服务
  • 21 评论 9.1/10 上网
  • 931 评论 9.2/10 氛围
  • 616 评论 8/10 早餐
  • 450 评论 7.7/10 清洁度
  • 293 评论 7/10 酒吧和饮品

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