Rixos Premium Saadiyat Island 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 1,385 件のレビュー

Rixos Premium Saadiyat Island - Image 1
Rixos Premium Saadiyat Island - Image 2
Rixos Premium Saadiyat Island - Image 3
Rixos Premium Saadiyat Island - Image 4
Saadiyat Island, 51249 ABU DHABI, United Arab Emirates

説明

ホテルのその他の情報

  • Ultra All Inclusive

  • Fine sandy beach front

  • Wave pool & waterpark for children

  • Villas with private pool

  • Beach front with Spa and Turkish Hammam

当ホテルの客室

ホテル所在地

Rixos Premium Saadiyat Island

Saadiyat Island
51249 ABU DHABI
United Arab Emirates

GPS:24.542985, 54.433157

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  1,385 件のレビュー

トリップアドバイザーの評価  4.5/5  4,249 件のレビュー

2023エクセレンス認証

Very helpful personnel, especially at the reception , very cordial, the service is top, the premium rooms are perfect ,

トリップアドバイザーの評価 5.0/5

Diana K トリップアドバイザー認証口コミ

Very helpful personnel, especially at the reception , very cordial, the service is top, the premium rooms are perfect , the beach is a fairy tale, the food is good, girls at the kids club are so nice, the Christmas installation is so beautiful , everything was great!

Dear DianakO944EK, Thank you so much for your kind and glowing feedback! We are absolutely delighted to hear that you had such a wonderful experience with us. It's fantastic to know that our reception team made such a positive impact with their cordial and helpful service, and that you enjoyed the premium rooms, the beach, and the overall atmosphere of our resort. We’re also thrilled to hear that the kids club was a hit with your little ones and that the Christmas installation added to the festive spirit of your stay. Your satisfaction with the food is greatly appreciated as well. We can’t wait to welcome you back for another memorable stay. Warm regards, Burcak Orak General Manager

Extremely Disappointing Experience – Zero Customer Service and Absurd Policies

トリップアドバイザーの評価 1.0/5

Nargiz G トリップアドバイザー認証口コミ

We had friends visiting from London who were staying at the hotel, and I came with my two daughters to meet them for a couple of hours. Arriving at 2:30 PM, we simply wanted to have lunch together but were told the main restaurant by the pool wasn’t accessible to external guests. Instead, we were offered AED 1099 per person for a full-day pass, despite only planning to stay for two hours. Our requests for flexibility—given our friends had three rooms booked—and our willingness to pay for lunch and reduced fees for the children were dismissed. The staff were inflexible, dismissive, and borderline rude. Eventually, they came back with an absurd offer: AED 1500 for my daughters to use the pool for one hour. Having traveled two hours to see their friends, I had no choice but to accept. However, I was then charged AED 1640 because they claimed they couldn’t process the reduced payment. Adding to this, my husband and his 85yr grandma, who came to pick us up, were told they could only have tea in the lobby if they spent AED 500 per person! Frustrated, we left and went to the Park Hyatt next door, where we were warmly welcomed and enjoyed a lovely lunch and tea without unnecessary drama. As a long-time loyal Rixos customer, who stayed at Rixos in multiple locations for years, I was shocked by this experience. The lack of respect and basic hospitality was appalling. This has ensured I will never return to a Rixos property again. Rixos, it’s time to seriously review your policies. They are not only unfit for purpose but also alienating loyal customers. You’ve lost me as a client forever.

Dear 499Nargizg, Thank you for sharing your feedback with us. We genuinely regret that your recent experience at our hotel did not meet your expectations, and we sincerely apologize for the frustration you and your family encountered. Your loyalty to Rixos is highly valued, and we are sorry to hear that this experience has led to your decision to no longer stay with us. To clarify the situation regarding our external guest policy, we do have a daily fee of AED 1095 per person for external guests wishing to use the facilities. For children under 6 years of age, the fee is reduced by 50%. As a gesture of understanding, given that you arrived just three hours before the facilities closed, we made an exception for you and your family. We charged AED 1095 for your adult daughter and yourself, and AED 600 for your younger child, which we hope helped accommodate your visit. We apologize for any inconvenience caused by the miscommunication regarding the charges and the inflexibility you experienced during your time with us. We always aim to offer our guests the highest level of service and hospitality, and we regret that this was not reflected in your experience. Rest assured, we will be reviewing our policies and staff training to ensure we can provide better service to our valued guests in the future. Once again, we apologize for any disappointment this visit may have caused, and we truly hope that you might consider giving Rixos another opportunity in the future. Kind regards, Burcak Orak General Manager

Amazing

トリップアドバイザーの評価 5.0/5

steve h トリップアドバイザー認証口コミ

Just returned from an 8 night stay at Rixos , had a amazing time, staff were all very friendly and a special mention to Dona who delt with our request professionally .The food in the a la cart restaurants was excellent, would highly recommend this hotel

Dear Guest J6516BPsteveh, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an amazing time during your stay. We are especially pleased that Dona was able to assist with your request professionally. We are also delighted that you enjoyed the food at our à la carte restaurants. It means a lot to us that you had a memorable experience, and we hope to welcome you back in the future! Best regards, Burcak Orak General Manager

Had a great time

トリップアドバイザーの評価 5.0/5

vacationgirl001 トリップアドバイザー認証口コミ

We really did have a great time at the hotel. From check in to leaving. The reception staff were really very helpful and explained everything to us. We arrived early and our room was not ready but this was not a problem we just enjoyed our time until the room was available. We had booked 12 nights in a sea view room and it was great - we were on the 5th floor so had a fab view. The room was very well maintained and it was fun to get back each day to see my next towel animal. Our room attendant was amazing and the room was very well kept. As we were there for 12 nights we were allowed to use the a la carte restaurant 6 times and had no problem booking any of them - the booking staff were excellent. All the restaurants were so good and it was fun in the Greek restaurant when they did the plate smashing - all the children in the restaurant had a great time. The buffet was also good - there was always something good to eat. We also ate at the Peoples restaurant at lunchtime and that was really nice and a good choice. We really liked the idea of whatever restaurant you ate in there was some one singing - it was a nice touch. The bar outside in the evening where the main entertainment could get busy but you could usually get a seat. The only one thing I would say is the entertainment did not start until 2115 and it might have been nice to start a bit earlier so around 2030. There were a lot of children in the hotel when we were there but they were mostly well behaved and just enjoying themselves. The pool area was really good and they chap looking after the towels and beds could not have been more helpful as were the waiting staff who wizzed around on roller blades. The beach was equally well maintained and its great to get a drink so quickly from the staff as soon as you pressed the button there was someone there We had a fab relaxing 12 nights and would like to say a big thank you to all the staff for making our stay so enjoyable.

Dear Vacationgir001, Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that you had such a great time during your 12-night stay. It’s always our goal to provide exceptional service, and we’re glad that from check-in to check-out, everything met your expectations. We’re so pleased to hear you enjoyed the sea view room on the 5th floor, the towel animals, and the attentive service from your room attendant. It's great to know that you also had a great experience at our a la carte and buffet restaurants, and that you enjoyed the fun moments, like the plate smashing at the Greek restaurant! The live singing is a special touch, and we’re glad you appreciated it. We also appreciate your feedback regarding the entertainment schedule. We’ll certainly consider starting the evening entertainment a bit earlier for the convenience of our guests. It’s fantastic to hear that you found the pool area, beach, and all our staff to be welcoming and helpful. We’re particularly proud of our team, and I’ll be sure to pass your kind words along to the staff, especially those at the pool, beach, and the towel service team. Thank you once again for choosing to stay with us. We hope to welcome you back for another relaxing and enjoyable stay in the future! Warm regards, Burcak Orak General Manager

Fabulous trip at a perfect hotel

トリップアドバイザーの評価 5.0/5

mrsjsp トリップアドバイザー認証口コミ

A mini break away from UK winter A fabulous hotel Excellent staff Rooms very comfortable Lovely pool Gym well equipped Restaurants offered a great selection of fresh food Evening entertainment was an added bonus Would thoroughly and wholeheartedly recommend to anyone taking a break in UAE

Dear mrsjsp, Thank you for your amazing review! We’re delighted you had a fabulous trip and enjoyed our hotel, facilities, and staff. Your recommendation means a lot to us, and we look forward to welcoming you back for another great stay! Warm regards, Burcak Orak General Manger

との提携 TripAdvisor

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Abu Dhabiのすべてのホテル

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