Rixos Premium Saadiyat Island 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,164 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Ultra All Inclusive

  • Fine sandy beach front

  • Wave pool & waterpark for children

  • Villas with private pool

  • Beach front with Spa and Turkish Hammam

当ホテルの客室

ホテル所在地

Rixos Premium Saadiyat Island

Saadiyat Island
51249 ABU DHABI
United Arab Emirates

GPS:24.542985, 54.433157

アクセスと交通機関

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敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,164 件のレビュー

トリップアドバイザーの評価  4.5/5  3,778 件のレビュー

2023エクセレンス認証

Relaxation

トリップアドバイザーの評価 5.0/5

PPP59 トリップアドバイザー認証口コミ

Stayed for a week, hotel was beautiful and really well managed . Hotel rooms were elegant and welll laid out. Pool staff were really good- Yusuf and Dhahraj really skilful on their skates . The star was Darun who on the first day discovering my wife was allergic to the suns rays , organised two umbrellas and came every hour to adjust and keep us in the shade.Hats off to a great guy. We tried three a la carte Resturant’s . Greek was hopeless, no decor, pushy staff, badly managed and lukewarm food( whole team needs an overhaul. Italian and Japanese were really good and on point. Beach was nice, and all the stafff around there. Lovely trip.

Dear guest PPP59, Thank you for sharing your experience with us following your recent stay at our hotel. We are pleased to hear that you found our hotel beautiful and well-managed, and that you enjoyed the elegance and layout of our rooms. Your recognition of our pool staff, particularly Yusuf, Dhahraj, and Darun, is greatly appreciated. We are proud to have team members who go above and beyond to ensure our guests' comfort and satisfaction. However, we apologize for the shortcomings you experienced at our Mermaid restaurant. Your feedback regarding the decor, service, and food quality has been noted, and we will address these areas to ensure a better experience for our guests in the future. On a positive note, we are delighted that you enjoyed your dining experiences at our Italian and Japanese restaurants, as well as your time at the beach. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Burcak Orak General Manager

Birthday celebration and boy were we blown away !

トリップアドバイザーの評価 5.0/5

AjayChandhok トリップアドバイザー認証口コミ

We booked our stay at the Rixos Premium Saadiyat Island in Feb 2024 to celebrate my wife's 50th birthday. Ahead of travelling I reached out the the Guest Services team to inform them of this special milestone birthday holiday and what awaited us was truly fantastic. First of all a massive thankyou to Nataliia who worked every detail for the birthday with room decorations, balloons, dinner reservations and a such a special room. Normally trying to organise these things from one country into another is so difficult but Nataliia took care of everything for us. Another huge thanks to Dona once we arrived. She was a constant presence for us making sure that everything ran smoothly and ensuring that the week long birthday celebrations were awesome. Both Nataliia and Dona did so much for us that they deserve a special mention from my wife and I, in making this such a memorable holiday. The resort is beautiful and the food is excellent. All of the a la carte restaurants are brilliant and the staff working there and at the pool and beach are superb. A huge shout out to our Roller Waiter Dhanraj for always keep our drinks topped up. The buffet restaurant is equally great and a lovely touch is having segregated Adults-only sections which are policed around the restaurants, pool and beach are great for those travelling a couples. I would recommend it fully

Dear guest AjayChandhok, Thank you for choosing to celebrate your wife's 50th birthday at Rixos Premium Saadiyat Island, and for sharing your wonderful feedback with us. We are thrilled to hear that Nataliia and Dona were able to exceed your expectations and make your wife's birthday celebration truly special. It brings us great joy to know that they went above and beyond to ensure that every detail was taken care of and that you had a memorable holiday experience. We are also delighted to hear that you enjoyed the beauty of our resort, the excellence of our food, and the superb service provided by our staff, including Roller Waiter Dhanraj. Your kind words will be shared with our entire team, as they serve as motivation for us to continue delivering exceptional service to all our guests. Thank you for recommending Rixos Premium Saadiyat Island, and we hope to have the pleasure of welcoming you back for another memorable stay in the future. Best regards, Burcak Orak General Manager

Fantastic 5* AI resort

トリップアドバイザーの評価 5.0/5

HelenB23 ファミリー - トリップアドバイザー認証口コミ

We had the best 10 days here. Everything about the hotel is fantastic, we had no complaints at all. The food is brilliant everywhere we went. The a la carte restaurants were absolutely amazing, we ate in them all and they were all equally as good. Drinks were amazing and everything was part of the AI concept. Last but not least the Staff make this resort stand out, I didnt come across 1 member who didn't go the extra mile, so friendly and welcoming. We love the Rixos chain and this one didn't disappoint. Will be back soon

Dear guest HelenB23, Thank you very much for sharing this great review of your recent stay at resort. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Burcak Orak General Manager

Amazing time again

トリップアドバイザーの評価 5.0/5

joejlw Couples - トリップアドバイザー認証口コミ

Second time at this Hotel and again it didn’t disappoint us. All staff so attentive and can not do enough for you. The beach is stunning and much better now it has the quiet area roped off. The food is amazing, we were sad to see that the 6 th floor bar had gone and is now a restaurant, however we saw Rodney and Patrica and their amazing smiles and attentiveness/ service is still the best. The hotel catered so well for kids that there are a lot about so if you are wanting a quiet hotel with no kids this is not the hotel for you. Thank you and hopefully we will see you all again.

Dear guest joejlw, We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Rixos Premium Saadiyat Island Abu Dhabi in the near future. Yours sincerely, Burcak Orak General Manager

TO THE HOTEL MANAGEMENT AND GM

トリップアドバイザーの評価 5.0/5

olyviap2024 トリップアドバイザー認証口コミ

THE BEST HOLIDAY WE HAD IN UAE 🇦🇪 It was our first time in Abu Dhabi, perviously being stayed in Dubai several times. We have travelled with 2 small kids (2 & 1 years old) and as a young parent we have been very concerned prior to our arrival but all our worries completely washed away when we have met Aika. She made us feel so welcomed like they were only waiting for us 😊 and invited us for breakfast as we have arrived so early. She made sure to keep checking on us until we got our room if we needed anything for our kids. She managed to check us in earlier than standard time which we really appreciate. She introduced her team to us and escorted personally to our suite and ensured to places all kids’ amenities. Our Holiday Assistant team was great but I felt that they still need some trainings. Very often they forget to follow up until I remind them to do so and took long to respond but luckily we had Aika’s contact so she was the one always reachable despite anytime even after her shift. Main restaurant is quite crowded but it didn’t disturb our holiday. We also had the pleasure of trying all A La Carte restaurants however had the disappointing evening at Orient as they forgot my kids food order which we made in advance with restaurant reservations and yet again Aika was there to solve the issue. Throughout she made sure to personally communicate our kids meal and followed up to serve upon our arrival to the restaurants. We also needed several items and specific milk for our kids and approached the Concierge to assist us but were unlucky to find. So I just texted Aika and next day morning we had all what we needed. She went herself to the pharmacy before her duty and got everything for us. On our 3rd day we had an issue with housekeeping and yet again, Aika was there to solve the issue. It felt like she was on duty 24/7 😀 I personally messaged her to get hotel’s GM or Directors contact details to send an appreciation email and guess what she replied… “That there is no bigger reward than knowing that her guests are leaving happy and returning year after year”. We travel a lot for work and leisure but have not met anyone so passionate about her work and truly people loving person. She is made to work with people 🤍 We have witnessed several times arrogant people (specially Russian) shouting and mistreating team members at the reception, restaurants and pool and have seen her everywhere handling such people with so much patience. We saw her everywhere, literally EVERYWHERE throughout our stay and even laughed that owner of the hotel must be her father 😅 as she really cared about everything around her. We also had a lovely conversation with team at reception and jokingly asked how many hours she work and reply was she lives in the hotel 😂 Twice I went to reception to update my room keys and I saw her having Q for complaining guests. I have never written any comments in social media before, truly wanted to find way to appreciate her assistance. Hope hotel GM and management receives our feedback and recognize her daily hard work. Aika, keep serving people like you do. As you said, life is all about serving each other! We are booking our summer holiday in Rixos Antalya and hoping to meet managers, team members like Aika.

Dear guest olyviap2024, Thank you for taking the time to share your detailed feedback with us. We are thrilled to hear about your positive experience, particularly with Aika, and we truly appreciate your kind words. It warms our hearts to know that Aika's exceptional hospitality made your first visit to Abu Dhabi a memorable one. We pride ourselves on providing personalized and attentive service to all our guests, especially families traveling with young children, and we're delighted to hear that Aika went above and beyond to ensure your comfort and satisfaction. Your feedback regarding the training of our Holiday Assistant team has been duly noted, and we will certainly address this matter to ensure a seamless and efficient service for all our guests. Additionally, we apologize for the oversight at the Orient restaurant and any inconvenience it may have caused, but we're glad Aika was able to resolve the issue promptly. We are grateful for your loyalty and for choosing to share your experience with us. Your comments will be shared with our hotel's management team. We look forward to welcoming you back to Rixos Antalya for your summer holiday, and we hope to provide you with another exceptional experience. Warm regards, Burcak Orak General Manager

との提携 TripAdvisor

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