Grand Mercure Majlis Residences 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 338 件のレビュー

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Zayed The 1st Street, Electra Street, Tourist Club Area, 53400 Abu Dhabi, アラブ首長国連邦

説明

ホテルのその他の情報

  • Fully-equipped kitchens

  • Outdoor swimming pool

  • Free WIFI

  • Family rooms

  • Private indoor car park

当ホテルの客室

客室

Studio King Bed

  • 4 人/最大
  • 37 m² / 398 sq ft
  • 寝具 1 x キングサイズベッド
  • ビュー: 街側
  • バリアフリールーム

ホテル所在地

Grand Mercure Majlis Residences

Zayed The 1st Street, Electra Street, Tourist Club Area
53400 Abu Dhabi
アラブ首長国連邦

GPS:24.494556, 54.376223

電話番号
ファックス +971 2 408 1000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  338 件のレビュー

トリップアドバイザーの評価  4.6/5  631 件のレビュー

2025エクセレンス認証

a solid place for Abu Dhabi visit - large rooms, great food

トリップアドバイザーの評価 5.0/5

Marek W トリップアドバイザー認証口コミ

It was already my third stay at this hotel. Overall everything is fine, although I almost always have problems with the air conditioning. This time it didn’t work at all, but a technician came, reset the system, and it started working. Apart from that, everything was OK. The rooms are comfortable, and the beds too, although for some people they may be too firm. Very good breakfast. Good prices in the hotel restaurant, so if you don’t feel like going to the city, you can easily eat there. A quiet pool without crowds. Good location. Overall, I recommend it and I’ll be coming back during future stays in Abu.

Dear Marek W, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Majlis Residences. We are delighted to hear that you appreciate the spacious rooms, excellent dining options, and the tranquil atmosphere of our pool area. Your continued patronage is truly valued. We regret to learn about the challenges you faced with the air conditioning during your visit. We strive to ensure that all amenities function seamlessly, and we are glad that our technician was able to assist you promptly. Additionally, we recognize that the firmness of our beds may not suit everyone’s preferences, but we appreciate your input on this matter. Your recommendation means a great deal to us, and we look forward to welcoming you back for your future stays in Abu Dhabi. Thank you once again for your constructive comments. Best regards, Grand Mercure Majlis Residences

お客さまの声 4.5/5

Ryutaro T. ファミリー - 確認済みレビュー すべて

素晴らしい滞在となりました！ストップオーバーで滞在にも関わらず、臨機応変な対応をして頂き、感謝です。また、ゆっくりと滞在したいと思わせてくれるホテルでした。

Dear Ryutaro T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our flexible service and that your experience has inspired you to return for a longer visit. We look forward to welcoming you back in the future. Best regards, Grand Mercure Majlis Residences

sketchy hotel

トリップアドバイザーの評価 1.0/5

kaaG3498NA トリップアドバイザー認証口コミ

I made a reservation about two weeks ago, but the staff ignored my messages until I CC'd the general manager. As soon as I stopped including the general manager in my requests, the staff stopped responding again. Additionally, they sent me a letter demanding that I pay cash for my stay, even though I booked through the official website using my card. This situation makes the hotel feel sketchy. I have already informed my credit card company to be prepared in case they attempt to charge my account without authorization.

Dear K.K, Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the difficulties you encountered with communication and the payment process. It is our priority to ensure that all guests receive timely responses, and it is concerning to hear that your messages were not addressed properly. Regarding payment methods, our policy encourages the use of the card used for booking, and I regret any confusion caused by the request for cash payment. Your comments are taken seriously and will be reviewed to improve our services. Thank you once again for your insights. We appreciate your understanding as we strive to enhance our guest experience. Best regards, Grand Mercure Majlis Residences

Severe incident - falling roof

トリップアドバイザーの評価 1.0/5

maurdsisir トリップアドバイザー認証口コミ

The hotel is decent looking from outside in a good location. We stayed room no 408 and 409 with our family for two nights last week from 22/10 to 24/10 . We have got one room upgrade from studio to one bedroom apartment . Things were so good till that time . The room service operator was pathetic , very difficult to make him understand what we want . We got some omelettes after 45 minutes , one cutlery for four plates . Food was ordinary , immensely overpriced. Breakfast spread was good but badly managed . One big guy looks like a supervisor busy with his social media on smartphone and two girls trying their best to take care of many people but they were not enough . Coffe machine as usual malfunnctioned . He real incident happened on 24th morning , roof of one washroom suddenly fell on my daughter, she was in shock . We run to other room and saw whole roof was about to collapse. It could have been lot worse accident . The reaction from the hotel was slow and indifferent Never experience roof is falling on guest’s head . During check out , reception offered some free cakes from coffe shop as compensation! Such a joke . Its an old run down property , better to avoid . Plenty options in Abu Dhabi . .

Dear Sisir M, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Majlis Residences. We sincerely apologize for the unfortunate incident you experienced with the ceiling in your room. Your safety and comfort are of utmost importance to us, and we take such matters very seriously. We regret that your experience with our room service did not meet your expectations and that the breakfast management was not handled efficiently. Your comments regarding the food quality and service have been noted, and we will review them with our team to enhance our guest experience. We understand that the compensation offered did not align with the seriousness of the incident you described, and we appreciate your input on this matter. We hope to learn from your experience to ensure that we can provide a better environment for our guests in the future. We thank you for your feedback and wish you safe travels ahead. Best regards, Grand Mercure Majlis Residences

excellent front office and concierge receptionist are on top

トリップアドバイザーの評価 5.0/5

Ilham E トリップアドバイザー認証口コミ

Front office staff is excellent front office overall team is helping and always ready to help gym and pool is amazing I highly recommend must use the pool

Dear Ilham E, Thank you for your kind words regarding our front office and concierge team. We are delighted that you enjoyed our gym and pool facilities. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Grand Mercure Majlis Residences

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 582 件のレビュー 9.7/10 ロケーション
  • 831 件のレビュー 8.5/10 客室
  • 1,455 件のレビュー 9.6/10 サービス
  • 13 件のレビュー 8/10 インターネット
  • 349 件のレビュー 8.4/10 清潔さ
  • 301 件のレビュー 7.9/10 朝食
  • 159 件のレビュー 8.5/10 お値打ち度
  • 55 件のレビュー 9.3/10 ウェルネス・温泉エリア

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。