Sofitel Abu Dhabi Corniche 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,943 件のレビュー

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Corniche Road East, Capital Plaza Complex, 44966, 44 966 ABU DHABI, アラブ首長国連邦

説明

ホテルのその他の情報

  • Prime location for business and leisure

  • Extensive dining options

  • Complimentary shuttle service to the main city attractions

  • State of the art meeting & wedding facilities

  • Breathtaking views over harbor

当ホテルの客室

ホテル所在地

Sofitel Abu Dhabi Corniche

Corniche Road East, Capital Plaza Complex, 44966
44 966 ABU DHABI
アラブ首長国連邦

GPS:24.498747, 54.367195

電話番号
ファックス +971 2 813 7799

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,943 件のレビュー

トリップアドバイザーの評価  4.7/5  5,816 件のレビュー

2025エクセレンス認証

Fabulous hotel with exceptional staff

トリップアドバイザーの評価 5.0/5

S400SLJ トリップアドバイザー認証口コミ

My friend have just returned from the Sofitel Abu Dhabi, a fabulous hotel with a great Sea front location opposite the corniche. We had a room on the 29th floor with perfect sea and city views. The hotel has multiple options for refreshments and food. As expected the staff are incredibly courteous however I feel they go that extra mile to make you feel very welcome. The hotel is near the financial/commercial district as such does have a lot of business guests which means the pool does not get busy. This is my second stay at this particular Sofitel and I will happily return in the future.

Dear Valued Guest, Thank you for sharing your wonderful feedback. We are delighted to know that you and your friend enjoyed your stay at Sofitel Abu Dhabi Corniche and appreciated the stunning sea and city views from your room. It is especially rewarding to hear your kind words about our team. Your recognition of their courtesy and willingness to go the extra mile truly reflects the spirit of Sofitel hospitality, and we will be sure to share your compliments with them. We are pleased that you enjoyed our dining options, prime Corniche location, and the relaxing atmosphere around the pool. Knowing that this was your second enjoyable stay and that you plan to return in the future means a great deal to us. Thank you once again for your lovely review. We look forward to welcoming you back very soon for another exceptional stay. Sincerely, Rabih ZEIN General Manager

Pathetic food, Pathetic staff, Pathetic House keeping. Overall very bad stay

トリップアドバイザーの評価 1.0/5

Vikanshu B トリップアドバイザー認証口コミ

I generally do not complain but this pathetic experience deserves a nasty review. I am a Platinum member with Accor and have stayed at multiple Sofitels across the globe and this stay of 3 nights was the worst ever. Loyalty means nothing to this hotel so would ask loyal members to stay away. No welcome letter, no welcome amenities, no recognition of your loyalty status whatsoever. Breakfast was totally unfit to Sofitel standards. I pointed out stale focacia bread and stale Indian food and barely any heed by anyone. Nobody followed up post the terrible experience. Housekeeping was too bad. Empty toilet rolls not replaced. Empty cotton swab boxes kept as such. No one cares Curtains don't close to dark and the list is endless The worst part. I believe in giving feedback on the spot and at checkout the lady at check in counter unapologetically listened to the feedback and could not have cared less. I requested her if I could see the GM and she ignored my request and moved on to the next guest. I sent and email asking the GM to get in touch with me and no response This hotel is totally avoidable with such unpassionate staff who could not care less.

Dear Valued Guest, Thank you for your feedback. We sincerely apologize for the unacceptable experience you had during your stay. We are especially sorry for the lack of recognition of your Platinum status, the poor food quality, housekeeping shortcomings, and the indifferent response you received at checkout. This falls far below Sofitel standards and is not the experience we want any guest to have. Your comments have been escalated to senior management for immediate review and corrective action. Please accept our sincere apologies for the disappointment caused and thank you for bringing these concerns to our attention. Sincerely, Rabih ZEIN General Manager

A Tale of Two Sofitels – Dubai Outstanding, Abu Dhabi Seriously Below Standard

トリップアドバイザーの評価 2.0/5

Eatsam D トリップアドバイザー認証口コミ

We stayed three nights at Sofitel Dubai Downtown before moving to Sofitel Abu Dhabi Corniche, and the contrast between the two properties was far more dramatic than expected. Dubai delivered a flawless five‑star experience — immaculate rooms, modern interiors, excellent housekeeping, and service that truly reflected the Sofitel brand. Unfortunately, Sofitel Abu Dhabi Corniche did not come close to that standard. The room we were first given was extremely disappointing. Cleanliness was a major issue: dusty surfaces, furniture that hadn’t been properly wiped, and a bathroom that clearly needed a deep, thorough clean rather than a quick turnover. The hygiene and upkeep simply did not match what a five‑star hotel should deliver. Beyond cleanliness, the room itself felt outdated and in need of a proper refurbishment. The interior design looked tired, the furniture felt worn, and the overall layout lacked the modern, polished feel you would expect from a luxury property. The bathroom in particular needs urgent upgrading — from fixtures to finishes, it felt old, poorly maintained, and far below the standard set by other Sofitel hotels. Coming straight from Sofitel Dubai Downtown, the difference in quality was impossible to ignore. It raises serious concerns about consistency and quality control at the Abu Dhabi location. The one saving grace was the staff. When we raised our concerns, the team responded professionally, acknowledged the issues, and offered a complimentary upgrade to a suite. Their attitude and willingness to resolve the situation were excellent, and we genuinely appreciated their effort. However, good customer service should not be compensating for fundamental issues like cleanliness, maintenance, and outdated rooms. Sofitel Abu Dhabi Corniche has potential, but it urgently needs stronger housekeeping standards, deeper cleaning routines, and a full upgrade of rooms and bathrooms to deliver the five‑star experience guests expect from the Sofitel brand.

Dear Valued Guest, Thank you for sharing such a detailed and thoughtful review of your experience across both Sofitel properties. We truly appreciate the time you have taken to highlight both the positives and the areas of concern. We are delighted to know that your stay at Sofitel Dubai Downtown met your expectations and reflected the high standards of the Sofitel brand. At the same time, we are genuinely sorry to learn that your experience at Sofitel Abu Dhabi Corniche fell significantly short of those standards, particularly regarding room cleanliness, maintenance, and overall condition. Please accept our sincere apologies for the initial room condition you encountered. Cleanliness and upkeep are fundamental expectations at a five-star hotel, and it is clear we did not meet them on this occasion. Your comments regarding outdated interiors and the urgent need for refurbishment, especially in the bathrooms—are noted with great concern and have been shared with our senior management and housekeeping teams for immediate review and corrective action. We are grateful for your recognition of our team’s efforts on site. While we are pleased that our colleagues responded professionally and worked to resolve the situation with a suite upgrade, we fully agree that strong service should complement excellence does not compensate for shortcomings in product quality. Your feedback is extremely valuable to us and highlights the importance of consistency across the Sofitel portfolio. Rest assured, your observations will contribute to ongoing improvements in housekeeping standards, maintenance practices, and future renovation planning at Sofitel Abu Dhabi Corniche. Thank you once again for your honest feedback. We sincerely hope to have the opportunity to welcome you back in the future and restore your confidence in our hotel and the Sofitel brand. Sincerely, Rabih ZEIN General Manager

Not a 5 star hotel experience

トリップアドバイザーの評価 1.0/5

Andrea Athienna C トリップアドバイザー認証口コミ

Location is good, near with the restaurants and attraction area. Checked in at 3pm. Got upgraded 1 room due to my membership benefit, Thank you but the bed is not comfortable too and very bumpy. But no recognition. I always stay at Sofitel and they always have a great service, but not this time. No welcome amenity given for platinum status plus celebrating my 15 year wedding anniversary which it should be automatic as part of welcoming their loyal guests. PS. Welcome amenities arrived at 9pm and I am shocked. No personalised card either. Sofitel bed is always good but not my bed. I have to ask for doona to put on top of my bed to be more comfortable. I’ve spoken to the housekeeping and they said that’s their Soft bed, I am disappointed.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely regret that your recent stay did not reflect the true 5-star Sofitel experience you are accustomed to and that we aim to deliver. While we are pleased to know you appreciated the location and the room upgrade, we are truly sorry to learn about the discomfort you experienced with the bed. This is certainly not in line with the Sofitel standards, and your comments have been shared with our housekeeping and management teams for immediate review and corrective action. We are also deeply disappointed that we did not properly recognize your Platinum status and, most importantly, your 15-year wedding anniversary. We sincerely apologize for the delay in the welcome amenities and the absence of a personalized touch. This is not the level of service we strive to provide, and your feedback has been taken very seriously. Please accept our apologies for the inconvenience and disappointment caused. We truly value your loyalty to Sofitel and hope to have the opportunity to welcome you back in the future, allowing us to restore your confidence and provide you with the exceptional experience you rightfully expect. Sincerely, Rabih ZEIN General Manager

Best Hotel in Dubai

トリップアドバイザーの評価 5.0/5

Jacqueline W トリップアドバイザー認証口コミ

Hotel fantastic. Clean and roomy. Staff efficient and friendly. Food in restaurants fabulous. In a great location. Highly recommend this hotel

Dear Valued Guest, Thank you very much for your wonderful review about us. We are delighted to hear that you found the hotel clean and spacious, enjoyed our dining options, and appreciated the friendliness and efficiency of our team. It’s great to know that our location added to your overall experience. Thank you for your high recommendation, we truly look forward to welcoming you back again soon. Sincerely, Rabih ZEIN General Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。