Aparthotel Adagio Serris - Val d'Europe 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,406 件のレビュー

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Aparthotel Adagio Serris - Val d'Europe - Image 4
18 Cours de l'Elbe, 77000 SERRIS, France

説明

ホテルのその他の情報

  • Located a 15-minute walk from Disneyland® Paris

  • Close to La Vallée Village: 5-minute walk

  • Outdoor heated swimming pool, fitness center and sauna

  • Private indoor car park

当ホテルの客室

このホテルを予約
客室 1

ワンルーム

Studio for 2 persons

  • 2 人/最大
  • 21 m² / 226 sq ft
  • 寝具 2 x シングルベッド と 1 x ダブルベッド

ホテル所在地

Aparthotel Adagio Serris - Val d'Europe

18 Cours de l'Elbe
77000 SERRIS
France

GPS:48.858558, 2.786163

電話番号
ファックス +33 1 64 17 32 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

2 朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,406 件のレビュー

トリップアドバイザーの評価  3.6/5  2,127 件のレビュー

Not perfect but has what you need

トリップアドバイザーの評価 4.0/5

Pioneer64842636001 トリップアドバイザー認証口コミ

Excellent location, very tired accommodation, would not return.

トリップアドバイザーの評価 2.0/5

Marc Ava Rebecc... G トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to share your candid feedback. We are delighted that you found our location convenient and appreciated the easy access to Disneyland and the proximity to local shops. It is our aim to provide a prime location for our guests to enjoy the surrounding attractions. However, we understand that you had concerns regarding the condition of your accommodation. We take pride in our premises and regret to hear that certain aspects did not meet your expectations. The state of the carpet, skirtings, wardrobe, and bathroom fitments you mentioned are areas we will look into with serious consideration. Additionally, we apologise for any inconvenience experienced with the kitchen equipment. Our aparthotels are designed to offer a home-like environment and we regret any shortcomings in this aspect. Nonetheless, we are pleased to hear that the cleanliness of the apartment met your standards. We continually strive to maintain a high level of cleanliness throughout our aparthotel for the comfort and satisfaction of our guests. We would like to welcome you back for an improved visit in the future. Best regards, Carine Salas, General Manager

Bad bad bad

トリップアドバイザーの評価 1.0/5

shrinivasz ファミリー - トリップアドバイザー認証口コミ

Dear Shrinivas, Thank you for taking the time to share your feedback. We are disheartened to learn that your stay did not live up to your expectations. Our aim is to provide spacious and comfortable accommodations, and we apologize if the size of the room seemed smaller than anticipated. We understand the importance of amenities such as the water heating kettle and regret the inconvenience you faced in this regard. It is our standard to supply each of our guests with a full set of linens, and we apologize for the oversight and any inconvenience it may have caused you. We take pride in our customer service and are concerned to hear that your experience with our reception team was not reflective of our usual high standards. Your comments will serve as an important tool for us to review and improve our guest experience. Additionally, we apologize for the discomfort you encountered with the sofa bed. While we do not compromise on comfort and quality, we understand that personal preferences can vary and we regret not meeting your expectations in this instance. Please accept our sincere apologies for any rudeness you perceived from our staff; we strive to maintain a friendly and welcoming atmosphere at all times. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Kind regards, Carine Salas, General Manager

Avoid if you want good service.

トリップアドバイザーの評価 2.0/5

Julie G ファミリー - トリップアドバイザー認証口コミ

Dear Julie, Thank you for taking the time to review your experience. We are pleased that you appreciated the convenient location of our aparthotel and the shuttle bus service to Disneyland, which many of our guests find extremely useful. Hipark by Adagio Serris-Val d'Europe prides itself on being situated in a well-maintained and tranquil area, with easy access to local amenities and attractions. Our free shuttle service is indeed one of the many amenities we offer to enhance our guests' stays. Nonetheless, we are disheartened to hear about the aspects of your stay that did not meet your expectations. We apologize if the hospitality provided by our reception staff did not convey the warm, welcoming atmosphere we strive for. We also extend our apologies for any discomfort caused by the cleanliness concerns you experienced. Please know that we take all feedback seriously and will be looking into your comments to ensure we maintain our high standards of cleanliness and guest service. We understand that every guest experience is important, and we are committed to continuous improvement. Finally, we would like to reiterate our apologies for any inconvenience you encountered during your stay. It is our hope that we can regain your trust and have the opportunity to welcome you back in the future for a stay that meets both your expectations and our standards. We hope to see you again. Best regards, Carine Salas, General Manager

Good and not so good

トリップアドバイザーの評価 3.0/5

Emma M ファミリー - トリップアドバイザー認証口コミ

Dear Emma, Thank you for taking the time to share your feedback. We are pleased that you found our shuttle service convenient and appreciated the spaciousness of our rooms and the kitchen facilities provided. It's also great to hear that the availability of body wash added to your comfort during your stay with us. However, we apologize for the aspects of your stay that did not meet your expectations. We are concerned to hear about the cleanliness and comfort of your room and will certainly look into the issues you've raised regarding the bed. Furthermore, our kitchenware is arranged to maximize space, yet we understand this may have posed an inconvenience, and we will consider this in our future design improvements. We also regret to hear that the towel service was not satisfactory and apologize for any inconvenience this may have caused you. Nevertheless, we are delighted that our location near Disneyland Paris was a highlight of your experience, offering a convenient base for your adventures in the area. We hope to have the opportunity to welcome you back for a better stay in the future. Best wishes, Carine Salas, General Manager

との提携 TripAdvisor

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