Aparthotel Adagio Serris - Val d'Europe 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,511 件のレビュー

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18 Cours de l'Elbe, 77000 SERRIS, France

説明

ホテルのその他の情報

  • Located a 15-minute walk from Disneyland® Paris

  • Close to La Vallée Village: 5-minute walk

  • Outdoor heated swimming pool, fitness center and sauna

  • Private indoor car park

当ホテルの客室

ワンルーム

Studio for 2 persons

  • 2 人/最大
  • 21 m² / 226 sq ft
  • 寝具 1 x ダブルベッド と 2 x シングルベッド

ホテル所在地

Aparthotel Adagio Serris - Val d'Europe

18 Cours de l'Elbe
77000 SERRIS
France

GPS:48.858558, 2.786163

電話番号
ファックス +33 1 64 17 32 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

2 朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,511 件のレビュー

トリップアドバイザーの評価  3.5/5  2,109 件のレビュー

Disappointing this time round

トリップアドバイザーの評価 3.0/5

Navigate40871858496 トリップアドバイザー認証口コミ

Stayed one night (last night of a Disney trip ) weekend just gone , I have stayed many time before and found the service excellent but unfortunately this time it was a little lacking , reception staff are not as helpful as on previous trips we checked in at 2pm and left our luggage as room not ready (this was fine and was expecting it) arrived back to the hotel at 8:30pm and entered our room for the first time to find no kettle and no coffee machine , informed reception to be told nothing they could so until tomorrow (we were checking out at 3:20am due to early morning flight so of no use to us so I had to microwave my morning cuppa , not the end of the world but felt staff could have been more helpful than a shoulder shrug tbh , we stayed in a two bedroom apartment and one of the bedrooms was missing its curtains it only had the see through net under curtain which isn’t ideal for two teenagers dressing at 3am for the whole world to see (they had to use the bathroom to dress ) and unfortunately the pillows on our bed had stray hairs on them . I usually don’t have a bad word to say about this hotel but found this stay they let themselves down which is a pity .

Dear Guest, Thank you for your review of your recent stay, We are truly sorry to hear that your recent stay did not live up to the positive experiences you've had with us in the past. Our guests' comfort and satisfaction are of utmost importance, and it appears we missed the mark on this occasion. We understand how important it is to have a fully equipped and ready room upon arrival. The absence of a kettle and a coffee machine in your room is certainly not the standard we strive for, and we apologize for any inconvenience this caused. We also regret to hear about the missing curtains in one of the bedrooms and the oversight with the cleanliness of the pillows. Please know that we are looking into this matter to prevent such oversights in the future. We also acknowledge your disappointment with the responsiveness of our reception staff. Providing a helpful and efficient service is integral to our ethos, and we are sorry if we fell short in this instance. We will review your comments with our team to ensure we improve our service. We hope that we have the pleasure of welcoming you back in the future. Best regards, Carine Salas, General Manager

好立地

お客さまの声 4.5/5

匿名 ファミリー - 確認済みレビュー すべて

ディズニーやショッピングモールから近く、とても便利でした。

Price - convenient hotel

トリップアドバイザーの評価 4.0/5

hectorcolonn Couples - トリップアドバイザー認証口コミ

Good place to stay. The concept is good, with rooms that have equipped kitchens in case you want to stay outside Disneyland Paris. There are restaurants nearby, within walking distance, and it’s also a reasonable distance from CDG airport.

Not exactly great

トリップアドバイザーの評価 2.0/5

JohnSDunne トリップアドバイザー認証口コミ

The location is very good indeed and there is a free shuttle bus to Disney just down the road. There are plenty of shops and restaurants within walking distance. The hotel itself is somewhat run down, with peeling wallpaper and chipped paint throughout. Most public areas are grubby and poorly maintained. The room itself was not too bad - certainly in better condition than the public areas. The pool was not open when we stayed. However, the worst thing is that we had booked a two-bedroom apartment and were given a one-bedroom apartment which was too small for our needs. I had even taken the time to verify the booking directly with the hotel prior to our arrival. To be fair, this error may have been the travel company's fault rather than that of the hotel - we were never able to determine for sure, as they blamed each other. Equally, the hotel did offer free breakfasts or a reduction on a future stay by way of compensation, whereas Loveholidays.ie more or less told us to get lost. Loveholdays.ie said that we had booked just "an apartment" rather than a "two bedroom apartment" as shown in our booking receipt, meaning that they could provide any size apartment they wished! The hotel was sold out when we arrived and could not provide a two bedroom apartment. This made things rather difficult for our family, one of whom has special needs - the very reason I always book a two-bedroom apartment when we travel. I might be willing to stay here again if we were going to Disney, but I would consider it carefully first.

Dear John, Thank you for taking the time to share your candid feedback. We are delighted that you enjoyed our convenient location, with its proximity to shops and restaurants, as well as the shuttle service to Disney. Our guests often tell us how much they appreciate these aspects, and we are glad they contributed positively to your experience. However, we regret to hear that certain aspects of your stay fell short of expectations. We understand the importance of maintaining our facilities to a high standard and apologize if you encountered any areas that did not reflect this commitment. Concerning the size of the apartment provided, we truly sorry for any inconvenience. We strive to ensure our guests' bookings are accurate and their needs are met. We take your comments seriously and will use them to improve our services and guest experience. We are nevertheless pleased that you would consider staying with us again when visiting Disney. We would like to welcome you back for an improved visit. Best regards, Carine Salas, General Manager

Good Value offer as Disneyland hotel alternatives

トリップアドバイザーの評価 4.0/5

Orkun T トリップアドバイザー認証口コミ

We stayed here for two nights as a base for visiting Disneyland after Paris. The hotel provides a free shuttle bus to the park, as well as a paid option. While the buses can be crowded, they are generally acceptable. Do note that the paid bus is monitored, so be cautious to avoid fines. The staff were friendly, and check-in was efficient. Thanks to our Gold Accor status, we received complimentary water, drinks, and snacks on-site. The room was well-suited for our needs, with a separate master bedroom, a kids' room, and a sofa in the living room/kitchen area. The kitchen was equipped with a kettle, dishwasher, and a small fridge, all of which were well-maintained. However, some corners and areas under the bed were a bit dusty (we checked for toys the kids had thrown). The room also had air conditioning, a hairdryer, and was pleasantly quiet. Breakfast was quite crowded, with a limited selection and no live stations—typical of a French 3-star or 4-star hotel. Parking is convenient, with free street parking available in the evenings and paid parking at the hotel with plenty of space. Overall, the value for money is good, especially considering the hotel's proximity to Disneyland and greater Paris. While it's not a fancy Disney resort, it's a nice city hotel that served our needs well. Just keep in mind that it’s not convenient for quick trips back from Disneyland, but for what it is, we were quite satisfied.

との提携 TripAdvisor

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Serrisのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。