Premier Residences Phu Quoc Emerald Bay: gestionado por Accor 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.6/5 831 opiniones

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Khem Beach, An Thoi Town, Phu Quoc, 920000 PHU QUOC, Vietnam

Descripción

Extras del hotel

  • Complejo recién inaugurado

  • 745 habitaciones y suites con varios tipos de catering para todos los gustos

  • A 10 min del teleférico de Hon Thom

  • "A 25 min del aeropuerto de Phu Quoc"

  • "El complejo ofrece un diseño colorido, contemporáneo y cosmopolita"

Nuestros alojamientos

Reservar este hotel
Habitación 1

Localización del hotel

Premier Residences Phu Quoc Emerald Bay: gestionado por Accor

Khem Beach, An Thoi Town, Phu Quoc
920000 PHU QUOC
Vietnam

GPS:10.035024, 104.027621

Teléfono
Fax +84 297 3927 778

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.6/5  831 opiniones

Valoración de TripAdvisor  4.6/5  950 opiniones

Certificado de excelencia 2024

소음까지 신경을 써서 고객의 안락한 숙박에 최선을 다하는 것이 좋았음

Nota de Tripadvisor 5.0/5

Daydream686829 Valoración certificada de TripAdvisor

Xin Chào Daydream686829, Thank you for sharing your feedback! We're so glad to hear that the upgrade to villa made your stay more comfortable and enjoyable for your group. It's wonderful that everyone had a relaxing time and could also enjoy the Kiss of the Sea show for free – we’re glad that added to your experience! We truly appreciate your comments, and we hope to welcome you and your group back for another enjoyable stay in the future. Best regards, Premier Residences team

Hotel per soli asiatici

Nota de Tripadvisor 1.0/5

300cinziat Con amigos - Valoración certificada de TripAdvisor

Xin Chào 300cinziat, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay, and we deeply regret that the service and dining experience did not meet your expectations. We are pleased to hear that you appreciated the spaciousness of the rooms, but we understand that the food quality and variety, as well as the overall dining experience, were major concerns during your visit. Your comments regarding the lack of management presence and the chaos in the breakfast area are concerning, and we will certainly review our processes to ensure a more organized and efficient service in the future. The situation you mentioned with the smoothies is unacceptable, and we will be investigating this to ensure that all food and beverage offerings are handled in a hygienic and professional manner. We also regret that you did not feel comfortable with the overall atmosphere and service, and we will address these concerns with the team to ensure improvements. We are grateful for your recognition of our hardworking waiters and cleaning staff, and we will continue to support them as we work on enhancing the overall guest experience. Once again, we appreciate your feedback and will take it seriously as we work toward improving our service and facilities. Best regards, Premier Residences team.

Неспокойное море

Nota de Tripadvisor 4.0/5

Ольга Б Valoración certificada de TripAdvisor

Xin Chào D18BB_, Thank you for taking the time to share such a detailed review of your stay. We're truly sorry to hear that certain aspects of your experience did not meet your expectations, and we deeply regret that the conditions during your visit affected your overall impression of the hotel. We apologize for the issues you faced with the beach, including the rough sea conditions and the presence of debris. We understand how important it is to enjoy a clean and safe beach environment, and we will ensure that our beach cleaning efforts are reviewed and improved to provide a more pleasant experience for our guests in the future. We also sincerely apologize for the misunderstanding regarding the room amenities for your friends' child. This should have been communicated and provided correctly from the start, and we appreciate your patience in resolving the issue. Additionally, we regret that your friend was not acknowledged on their birthday, which certainly should have been a thoughtful gesture from our team. Regarding the room, we appreciate your positive feedback on the design, cleanliness, and amenities. However, we also understand your frustration with the lack of bedside tables, insufficient storage, and the phone issues. These are certainly areas for us to address, and we will take your comments into consideration for future improvements. We’re glad you enjoyed the pool, the beautiful view, and the other facilities such as the sauna and shuttle service. We also regret that your experience with the buffet was disappointing, and we will review the quality and presentation of the food offered, especially the lobster, to ensure better value for our guests. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless experience. Best regards, Premier Residences team.

Bof

Nota de Tripadvisor 3.0/5

Molecoach En familia - Valoración certificada de TripAdvisor

Xin Chào Molecoach, Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations. We understand that the size of the resort and the location may not have suited your preferences, and we apologize if the breakfast experience felt crowded or underwhelming. Regarding the condition of the hotel, we deeply regret that you found the equipment aging and not well-maintained. We strive to keep our facilities in the best possible condition and will review your comments to address any areas that may need attention. We also appreciate your feedback about the clientele, and we understand that every guest has different preferences for their stay. We take your comments seriously and will work to improve our offerings and the overall guest experience. Thank you again for your input, and we hope to have the opportunity to provide you with a more satisfying stay in the future. Best regards, Premier Residences team.

Grosse déception

Nota de Tripadvisor 1.0/5

880mansb Valoración certificada de TripAdvisor

Xin Chào 880mansb, Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience you encountered during your stay. We deeply regret that the room you booked did not meet your expectations, and we understand how upsetting it must have been to deal with the situation, especially after a long trip with your children. We are very sorry for the misleading information about the room configuration. We also hope that the receptionist has made an effort to explain this issue to you more clearly and to assist the guest if the conditions allow We truly value your feedback, and we will address the concerns you raised with the team to improve our service and communication. We understand that your stay did not go as planned, and we hope that despite this experience, you will consider giving us another opportunity to provide the quality of service you deserve. Once again, we apologize for the inconveniences and thank you for bringing this to our attention. Best regards, Premier Residences team.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 793 opiniones 8.8/10 Ubicación
  • 1.571 opiniones 7.9/10 Habitación
  • 1.790 opiniones 7.9/10 Servicio
  • 14 opiniones 9.3/10 Internet
  • 1.142 opiniones 9.4/10 Playa
  • 1.010 opiniones 9.4/10 Piscina
  • 981 opiniones 9/10 Desayuno
  • 668 opiniones 7.2/10 Limpieza

Ofrecido por Trustyou

Accor Live Limitless

Gratis: conviértete en miembro

Cuando hago una reserva en este hotel:

  • Gano puntos Estatus y Recompensa

  • Puedo utilizar mis puntos Recompensa

  • Me beneficio de las ventajas

  • Puedo disfrutar de la tarifa para socios

Nuestros establecimientos cercanos

Todos nuestros hoteles en Phu Quoc

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.