土耳其伊斯坦布尔美居酒店

客户意见评级 (ALL 评级) 3.6/5 127 评论

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土耳其伊斯坦布尔美居酒店 - Image 1
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Alemdag Cad Site Yolu Sokak, No 20 Umraniye, 34768 伊斯坦布尔, 土耳其

描述

我们的客房

酒店位置

土耳其伊斯坦布尔美居酒店

Alemdag Cad Site Yolu Sokak, No 20 Umraniye
34768 伊斯坦布尔
土耳其

GPS:41.028724, 29.116724

电话
传真 +90 216 631 20 20

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

MUNDO RESTAURANT

Mundo Restaurant serves a selection of meals from Turkish and world cuisine and opens for breakfast, lunch and dinner.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.6/5  127 评论

TripAdvisor 评级  4.0/5  205 评论

No way this is a four star hotel. They are determined to offer the bare minimum.

Tripadvisor 评级 2.0/5

Ted P 经 TripAdvisor 认证的评论

The biggest issue: The food is expensive yet not very good--even so, the manager told me that it was a "problem" that I was ordering food to my room from a delivery service! That kind of directive is totally new to my experience. There were also lot of other problems. My room was pretty cramped, and not very well designed in terms of space. (It was a very oddly shaped room that had lots of dead, unusable space.) The lamp on the desk had a broken wire that was bandaged with electrical tape; nonetheless, it shorted out and almost shocked me when I tried to turn it on. The hammams in the spa area were not functional. The towels offered in the spa area are basically thin rags. The front desk person was not willing to help me in calling a pharmacy to order some medications (I don't speak Turkish). He told me to just visit the pharmacy myself. The laundry service was overpriced. The coffee machine was erratic in the breakfast room. The electricity went out one morning. The water was shut off for one evening. The breakfast, besides being not very good, had very odd selections. The most extensive part of the breakfast is the salad bar/olive bar--who wants to eat salad and olives for breakfast? The hot dishes were sometimes not very hot. (The containers used to serve the hot dishes had broken hinges and wouldn't stay open unless you held it open with one hand...making it difficult to serve yourself.) The air conditioning is quirky--sometimes setting the A/C at 23 degrees makes the room cooler than setting it at 19 degrees... There were advertisements in my room. I had to pay for my entire 2-week stay in advance, and could not make it shorter without losing money. (I should have recognized this as a red flag.) I am probably forgetting other things. I go to Istanbul several times a year, but I will never stay here again, despite the convenient location. The hotel is designed to meet only the minimum standard of acceptability.

An acceptably unacceptable stay!

Tripadvisor 评级 2.0/5

GillyW57 经 TripAdvisor 认证的评论

An interesting stay - not what we were expecting! Rooms were comfortable and staff were friendly and keen to please. However, the hotel has no bar - despite being advertised and showing photos of a bar and there is no alcohol served anywhere in the hotel. The restaurant was pleasant but deserted so no atmosphere. The menu was limited and the food was barely adequate. There is nowhere else close by to eat or drink. Breakfast was included although we were advised otherwise, but choices were not particularly international. It was an adequate hotel but not the start to our holiday that we were expecting.

OK One-Night Stsy

Tripadvisor 评级 4.0/5

Gourmandsouth Couples - 经 TripAdvisor 认证的评论

The Receptionist was excellent as was dinner - we were the only diners as it was a national holiday. The room was fine but in the morning whilst in the shower all the water in the bathroom stopped. Reception said there was a problem with their water pump which was soon resolved. The Hotel is in a business area on the Asian side which is not ideal for the airport or port.

konaklama

Tripadvisor 评级 5.0/5

DayTrip55168512552 经 TripAdvisor 认证的评论

room number 7104 cleaning humeyra thank you cleaning veri much good cleaning humeyra very concerned and does the cleaning very wellvery good person smiling face always competent thank you thank you very much humeyra cleaning

below expectations for Mercure hotels

Tripadvisor 评级 2.0/5

charlie652023 商务住宿 - 经 TripAdvisor 认证的评论

Probably the worst experience with Accor hotels till today. Breakfast was not up to standards Wifi hard to make it work. Reception spoke hardly any English, for a 4-star hotel this is not what is expected Hotel does NOT offer any alcoholic drinks which was not shared up front

Dear Guest, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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其他网络用户评价我们的酒店

  • 104 评论 6.7/10 位置
  • 184 评论 5.5/10 房间
  • 210 评论 7.9/10 服务
  • 5 评论 0/10 上网
  • 111 评论 5.7/10 清洁度
  • 97 评论 5.6/10 早餐
  • 41 评论 8.7/10 氛围
  • 29 评论 7.3/10 运动休闲

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