Mercure Rayong Lomtalay Villas & Resort bintang 4

The modern,chic Mercure Rayong is located in the small village of Laem Mae Phim in Rayong Province.The hotel is split into two sites some 600 metres apart,the Garden Wing & Ocean Wing both very attractive properties. Personally I think they should be classed as two separate entities as breakfast is served only in Ocean Wing so if you are staying Garden Wing you have to use the shuttle bus everyday.A small inconvenience but it would be a negative if I was there for a period of time. My first visit I stayed Garden Wing suite with great views from the balcony overlooking The Gulf of Thailand.The room was huge with comfortable bed,big screen tv,a large settee to relax and a modern bathroom with tub & shower.Even though classed as Garden Wing it was a very short walk to the beach road which were lined with seafood restaurants,a few 7/11’s & couple of bars.The Garden Wing also had a large swimming pool in pleasant surroundings. My second visit was to The Ocean Wing.Room again was modern and comfortable but this time with a limited balcony view and felt darker from the trees and foliage in the pleasant gardens. A beautiful breakfast area and swimming pool overlooking the ocean was very calming. Overall both very enjoyable visits.

Went for lunch today. At the next table a couple with three dogs including one more than dangerous. They took 2 tables to protect their dogs against heat. Staffs were terrified. Other customers stay away. I do not know if Mercure has a dog friendly policyand if yes I will avoid this hotel in the future. Being dog friendly is not a problem if the hôtel communicate carefully its policies but welcoming unfriendly dogs is not acceptable…

We we booked and payed for a suite "stunning seaview" but we got room 1103 first night and after argumentation we got what we paid for - room 1203 second and third night. No explanation, no excuse, no compensation. Can you see the difference between the two views, same category same price. Deluxe Suite Ocean View with 1 double bed - Ocean Wing 2 Adults Ideally located at our Ocean Wing, the Deluxe suites offers stunning sea view with one double bed. Design locally inspired with a comfortable space. Modern open bathroom with rain shower. Feature free WIFI, flat screen TV, Mini bar and safety box

I suffered an injury due to poor facility maintenance at this hotel. The hotel’s emergency response was shockingly inadequate. Even basic first-aid supplies were not readily available. The most frustrating part was that I was forced to wait outside in extreme heat for my room, even though there was an indoor café right in front of me. Due to severe pain, I requested Tylenol, but I was told to go to a convenience store and buy it myself! So I requested some ice instead but no one came. I had to call multiple times before receiving any response. In the end, I was left with $350 in medical bills and scars. The hotel states that they refunded the room rate as a “gesture of goodwill" and claim that they bear no responsibility. I am glad that I made it out of this hotel. It was middle of no where. I will never use Accor hotel again.

Great stay with fantastic facilities We had a really enjoyable stay. The hotel has great modern facilities and the rooms were excellent – spacious, clean, and very comfortable. The local seafood was a real highlight, with plenty of fresh and tasty options. The kids’ club was also excellent, giving the children lots to do and allowing us some proper time to relax. Overall, a great place for a family stay and one we’d happily recommend.