Ibis Clichy Centre Mairie 3 yıldız

It was a 4 days trip with my hubby on March 2022. Not really satisfied. The hotel room was the smallest that we have ever stayed. The bathroom was 1x1. The good thing was that the cleaning service was daily. The breakfast was basic. Not a big variety. We tried it only once. And we prepaid it for the whole stay before arrival. The next days we were having breakfast outside. A super market just next to the hotel. The metro station 3 min walking distance.

The hotel confirmed via email that they had an item of mine that I left. They told me it would be 60 Euros to send it back. My trip insurance wants me to file a loss report with the hotel in order to file a claim. I have emailed the hotel and the parent company, Accor, several times to file this report but they are totally ignoring me and the Accor office's emails.

I have already submitted one review after my stay. I have used this hotel in the past before becoming wheelchair bound and found it excellent. However, wheelchairs need to be partially dismantled to fit in the lift, door-closing springs are far too strong for a disabled person to counter whilst propelling their chair, and door sills are hard to ride over. The grad rail by the WC in my disabled room was loose on the wall.

Good situation, we also had a good room. After one good experience and quiet nights in October, we were less lucky this time: In 3 out of 5 nights we had to intervene because of noise in the neighbour rooms. One night, a couple came home around 2:30 h in the night and the woman started loud phoning - no way to sleep. Another chapter: the employees. While 80 % were friendly and doing good work, 2 of them lost control of their behaviour when I made an admittedly provocative remark. One was yelling behind us in the breakfast room, the other came down to insult my wife while she knew I was gone. Clearly no professional behaviour. The reason had ben that at two occasions they were on the "wrong" floor chatting while they were expected to work at their position.

A very unpleasant incident happened with me in this hotel, I might have mistakenly dropped around 800Euros in a folded envelope while I showed my passport at the reception on November 01, 2019. Though advance payment was made, We left the hotel in few hours as the hotel room and bathroom were too tiny and suffocating. After a while when I left the hotel I realized the lost and called them several times and requested to see CCTV footage and let me know if they could trace this incident, Unfortunately they never cooperated with me, rather only said please call us later, we will try to see. Each and Everytime they responded the same and never left a good response for me. I'm really shocked with the act of reception staff as I was hoping someone will contact me from hotel and could have assured me if it really didn't happen there! Please take care of your valuables and important belongings!