Grand Mercure Xiamen Downtown

Grand Mercure Xiamen Downtown 4 stars

Customer review rating (ALL Rating) 4.7/5 163 reviews

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Description

Hotel extras

Grand Mercure Xiamen Downtown is conveniently located at the centre of Xiamen, within walking distance from Paragon Shopping Center, SM City Square and many famous city landmarks.

ALLSAFE approved hotel

Hotel location

Grand Mercure Xiamen Downtown

128 Jiahe Rd, Siming District
361009 XIAMEN
China

  • EASTERN LOTUS JUNCTION:  10 27 130 755 LOTUS EAST

  • By plane

    XIAMEN GAOQI At 8km / 5 miles - Shuttle paying

  • By plane

    XIAMEN GAOQI At 8km / 5 miles - Shuttle paying

  • By train

    XIAMEN At 2km / 1 miles

GPS:24.485088, 118.1244675

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

All 151 spacious rooms and suites feature floor-to-ceiling windows, modular furniture, and flat screen televisions, plus en suite bathrooms with designer bathtubs and separate showers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  163 reviews

TripAdvisor Rating  4.0/5  46 reviews

Excellence service

Customer review rating 5.0/5

Ms Z. Business - Confirmed reviews ALL

I was having lots of troubles as the suddent changes of COVID-19 rules in China. The staffs of ur hotel were very helpful epically the lady who added me on WeChat (forgotten to ask for her name WeChat ID: Hoiyue-DM) She helped to solve all my problems and coordinates with local district officer. Shout-out to the lady with glasses thanks a lot, because of u I had a wonderful experience in Xiamen.

very good service for the price

Customer review rating 5.0/5

Yao X. Solo - Confirmed reviews ALL

large bathroom, free minibar and decent price for less than CNY 400 per night

Dear yao X., We very much appreciate your comments regarding your stay at the Grand Mercure Xiamen Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 陶 荣 Tommy Tao 总经理 General Manager 厦门凯裕美爵酒店 Grand Mercure Xiamen Downtown

Very nice and warm services hotel

TripAdvisor rating 5.0/5

ekpfong Families - TripAdvisor review

I was upgraded to a very nice hotel room and through out my stay, all the hotel staff are very friendly and helpful. They would try all means to meet all my needs if possible. Overall, it is a nice and warm stay for me and its location is very convenient to take buses and train around the island.

Good Trip

TripAdvisor rating 4.0/5

henryl437 Couples - TripAdvisor review

FOM Zoeke arranged a good and pleasant stay in this well-managed property. He surprised us with an ultra special, super warm welcome together with his GM Tommy and HRM Holiday 小姐。An excellent set up, where utmost care and attention is showered on guests. Well-recommended to all looking for a mid-range Accor property in Downtown Xiamen.

Main problem is communication

TripAdvisor rating 4.0/5

1Dariusz0 Business - TripAdvisor review

The staff at the front desk and restaurants do not speak English. It is not a problem to check-in and check-out if you present your passport to the staff. The problems start in case that you need anything more. On the 17th floor there is a place where, theoretically you can get some refresments for which you get coupon when checking-in. One day nobody was there. The other day the waiter appeared and on the simple question he showed us his mobile display wher you can read: "I don't speak English". In thic hotel you feel a bit unsafe becase in case of emergency nobody would understand that need some help. All in all, good hotel but absolutely necessary is to employ staff speaking English.

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