Dear, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed the unique atmosphere of our hotel and that you were able to relax from the moment you arrived. It is wonderful to know that our rooftop terrace, breakfast selection, and the quality of our food contributed positively to your stay. Your recommendation means a great deal to us. We also appreciate your comments regarding our sustainability practices. We sincerely apologize for any confusion caused by the replacement of towels. Our intention is to respect guests' choices and support our environmental commitments. Your feedback will be shared with our housekeeping team to ensure that towel replacement procedures are followed more consistently in the future. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Mama loves you! 💕

Dear Svetlana, Thank you very much for your wonderful and detailed feedback. We are truly delighted to hear that your stay exceeded expectations and that our location turned out to be such a perfect choice for your trip. Being within walking distance of the fortress and surrounded by beautiful views, shopping, and convenient services is something we’re very proud of, so it’s great to know you made the most of it. It’s also a pleasure to read that you enjoyed the comfort and style of your room, the cleanliness, and the small touches such as the welcome compliment. We’re especially happy that after your long flight you were able to relax, enjoy a good coffee, and even take some time for yourself—exactly the kind of experience we hope to offer our guests. Thank you as well for your kind words about our team. “Everyone was great” is a compliment we truly appreciate and will gladly share with all our colleagues. We also note your comment regarding card payments. While this can sometimes depend on external banking systems, we understand how important convenience is for travelers, and your remark is valuable. It sounds like the fortress and even the blooming cherry trees made your visit extra special—we couldn’t have planned it better! Thank you again for your trust and your perfect scores. We would be very happy to welcome you back for another memorable stay. Warm regards, Your Mama Shelter Team

Hi Igor, Thank you so much for your kind feedback! 🌟 We’re delighted you enjoyed our convenient location and the unique, cozy style of the hotel 🏨✨. It’s wonderful to hear that our atmosphere made your stay comfortable and interesting! We look forward to welcoming you back soon for another great visit! 🍹😊 Cheers, The Mama Shelter Team

Dear Mariia, Thank you for staying at Mama Shelter Belgrade and for sharing your impressions! 😍 We’re delighted to hear that you had such a great experience with us. Your kind words mean a lot to the whole team and are a wonderful motivation for us to keep creating great experiences for our guests. We can’t wait to welcome you back again soon! 🤗 Mama ❤️ You!

Dear, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the hotel comfortable and appreciated our central location. We would also like to clarify that our breakfast is priced at €18 per person, not €45, and we apologize if there was any misunderstanding regarding this. Regarding parking, please note that the garage is part of Rajićeva Shopping Center. The daily rate of €30 is a preferential price that we are able to offer exclusively to our hotel guests. Thank you once again for your valuable feedback, and we hope to welcome you back again soon. Mama loves you! 💕

Dear Anna, Thank you so much for choosing Mama Belgrade and for sharing your experience! We’re delighted to hear that your stay brought you so much joy - from our friendly team to the vibrant design of our spaces, the quality of our food, and the comfort of your room. 😊 Your kind words truly mean the world to us. We also sincerely apologize for the mix-up with your New Year’s Eve table reservation. This was not the seamless experience we aim to provide, and we’ve shared your comments with our team to ensure it is handled smoothly in the future. Thank you once again for your valuable feedback. It was a true pleasure hosting you, and we can’t wait to welcome you back for another memorable visit! 🤗 Mama ❤️ You!

Dear Evgeniya, Thank you so much for choosing Mama Shelter and for sharing your wonderful feedback! 🤗 We’re thrilled to hear that you had such a great experience with our friendly staff and enjoyed the lively atmosphere. We’re so happy you loved the unique vibe of our hotel and the fantastic location. We completely understand that the layout can take a moment to get used to, but we’re glad it worked out for you in the end! We also truly value your comments about smoking indoors and will be sure to share them with our team as we continue to improve. It was a pleasure to host you and we can’t wait to welcome you back for another exceptional stay! 😍 Mama ❤️ You!

Dear Roman, We are beyond grateful for your continued loyalty and heartfelt words! 😍 Having you as part of Mama family truly means the world to us. Your support inspires us to always go above and beyond, and we’re so happy to hear you feel at home here. We’re already looking forward to welcoming you back soon - our doors are always open for you! 🤗 Mama ❤️ You!

Dear Sergey, Thank you for sharing your feedback with us! We’re glad to hear you enjoyed the design of our reception, corridors, and restaurant, and that you had a positive experience there. We’re sorry the room didn’t fully meet your needs. We strive to create a unique and comfortable experience for all our guests, and we regret that the room didn’t meet your expectations. While we offer an eco-friendly all-in-one soap, we understand that it might not have been the most practical for you, and we’ll take your feedback into account for future improvements. As for the coffee and tea, it’s not part of our standard setup, but please don’t hesitate to contact our reception staff anytime, and they’ll be more than happy to provide it for you. We’re so pleased our restaurant left a positive impression on you! We’ll continue working hard to make it a memorable part of every guest\'s experience. Thank you again for your valuable feedback! We hope to have the opportunity to welcome you again. Mama ♥ You