Mövenpick Resort & Spa Фрушке Терме 4 звезды

Dear, Thank you for sharing your feedback. We are sorry that your experience did not fully meet your expectations. However, we would like to clarify a few important points. Our water slides operate seasonally and are clearly advertised as available during the summer period only. During the winter season, indoor facilities are fully operational as described on our website and booking platforms. We understand that at peak times certain areas, including loungers, may be in high demand. Sunbeds are available on a first-come, first-served basis, and our team continuously monitors the area to ensure proper usage. Concerning dinner service, we regret if there was a delay in drink orders. This is certainly not our standard, and we will address this internally with the restaurant team. Please note that guests are always welcome to inform a manager on duty if immediate assistance is needed so we can resolve the situation on the spot. Our reception team is available 24/7 for any concerns during the stay, and we are always ready to assist when notified. We truly value all feedback, but we also strive to ensure that expectations are aligned with the services clearly stated in our offer. We hope to have another opportunity to provide you with a more satisfying experience in the future. Kind regards, Movenpick Resort & Spa Fruske Terme

Dear Mr. S., Thank you for your positive feedback. We are delighted to hear that you enjoyed your weekend with us, appreciating the cleanliness of our spacious rooms, the quality of our meals, and the amenities at our spa and pools. We look forward to welcoming you back soon. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Mr. T., Thank you for your kind words regarding your stay at Mövenpick Resort and Spa Fruske Terme. We are delighted to hear that you appreciated our beautiful location and enjoyed the comfort of your accommodations. However, we sincerely apologize for the unpleasant odor you experienced in the hammam; your feedback is valuable as it highlights areas that require attention. We are also pleased to know that you enjoyed your dining experience and found our meals to be tasty and homey. We look forward to welcoming you back in the future. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Mrs. K., Thank you for sharing your feedback. We’re sorry that certain amenities, such as drink vouchers, a late check-out, or a welcome gift, were not available during your stay. Please note that late check-out is offered based on hotel occupancy. For this reason, we were able to accommodate a late check-out until 12:00. Additionally, to make up for any inconvenience, we provided complimentary access to our wellness and spa center after check-out, at no extra charge. We truly value your feedback and hope to have the opportunity to provide an even more enjoyable experience during your next visit. Kindest regards, Mövenpick Resort and Spa Fruske Terme

Dear Mrs. O., Thank you for your feedback. We are pleased to hear that you were generally satisfied with your stay. However, we appreciate your comments regarding the aspects that did not meet your expectations, as they are valuable for our continuous improvement. Best regards, Mövenpick Resort and Spa Fruske Terme