里约热内卢科帕卡巴纳美爵酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 2,782 评论

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里约热内卢科帕卡巴纳美爵酒店 - Image 1
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Rua Souza Lima, 48, Copacabana, 22070001 里约热内卢, 巴西

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酒店其他优惠

  • 可携带宠物的酒店！欢迎携带体重不超过 15 千克（33 磅）的狗和猫。

  • 适合家庭入住！12 岁或 12 岁以下儿童可免费入住。

  • 专享礼宾服务，为您提供便利

  • 距 Rio Sul 购物中心 20 分钟车程

  • 步行 8 分钟即可抵达奥索里奥将军地铁站

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酒店位置

里约热内卢科帕卡巴纳美爵酒店

Rua Souza Lima, 48, Copacabana
22070001 里约热内卢
巴西

GPS:-22.98127, -43.19026

电话
传真 +55 21 3545-5400

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

早餐

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  2,782 评论

TripAdvisor 评级  4.0/5  4,201 评论

卓越奖 2024

Erick staff Grand Mercure

Tripadvisor 评级 5.0/5

Safari40829618637 经 TripAdvisor 认证的评论

Erick was very polite at the Grand Mercure and he makes the best drinks!!! He was very knowledgeable of the services that were available at the hotel. He presented himeself in a very professional manner. He worked in the bar area. He gave me adequate time to order and was very patient with my lack of the Portuguese language

Thank you for sharing your experience! We're thrilled to hear that Erick provided such outstanding service at the bar. It's great to know he was patient and accommodating, especially with language barriers. We look forward to welcoming you back for more delicious drinks and excellent service! Cheers!

Loved everything !

Tripadvisor 评级 5.0/5

renaudm692 Friends getaway - 经 TripAdvisor 认证的评论

The breakfast was delicious ! Special mention for the Tapioca lady that prepares the best tapioca I had in Brasil, thanks for that !! The gym was very complete and the view over the Copacana bay is Insane, Sebastian the gym coach is very friendly and professional ! The swimming pool on the rooftop was breathtaking !

Thank you so much for your wonderful feedback, Renaud! We're thrilled to hear that you loved the breakfast and that the tapioca was a highlight for you—Alice will be delighted to hear your praise! It’s great to know you enjoyed the gym area and the equipment as well. The rooftop pool truly is a gem! We can’t wait to welcome you back for more breathtaking moments!

Good stay . Efficient

Tripadvisor 评级 5.0/5

Bertrand T 商务住宿 - 经 TripAdvisor 认证的评论

Good room service (Joelma +++). Good breakfast with plenty of space and good choices . Could do better on cappuccinos. Sauna is working. . Slow checkin , with long queues at times. Good location. Internet slow. Best view of Copacabana is from Gym. Windows could use a cleaning.

Thank you for your feedback! We’re glad to hear you enjoyed the room service from Joelma and found the breakfast to your liking. We appreciate your note on the cappuccinos matter and we will work on improving that. We're also looking into the check-in process to reduce wait times. It's great to know you enjoyed the gym's view of Copacabana! We'll address the internet speed to our IT team and the window cleaning for our conservation team as well. We hope to welcome you back for an even better experience!

downtown，位置好

客户意见评级 3.5/5

匿名 商务住宿 - 所有已确认评论

居住环境、早餐都不错

亲爱的 Yan 感谢您对我们酒店的精彩点评！ 我们理解您对发票问题的不满，但您聘请的中介公司有责任开具发票。 很高兴听到您在我们酒店度过了一段美好时光，我们期待您再次光临。 衷心祝福您 Lucas Noronha Guest Relations

Just okay

Tripadvisor 评级 3.0/5

vtvoyager 经 TripAdvisor 认证的评论

Overall, my experience was below expectations. My Accor ALL Platinum benefits were not proactively provided. I had to ask for them and was actually blamed for having the do not disturb sign on my door as they apparently tried to deliver my welcome amenity. I was never told until I asked during my second day. I had an issue with room noise from the room above mine at around 23.00 on both nights of my stay. When I called the front desk, no one answered. The hotel needs to fix the peeling in the windows and breakfast food quality could be improved in terms of seasoning and quality. Despite my Accor ALL status, I still got charged for a bottle of water. Unlike the other hotel programs, no such thing as complimentary water or coffee/tea. On a more positive note, the location is great being so close to Copacabana beach. Check in staff was efficient and very attentive. The room and bed were cozy but the sound insulation was not the best.

Thank you for sharing your experience. I’m sorry to hear that your stay did not meet your expectations, especially regarding the noise issues from the room above. I understand how frustrating it can be when you’re not informed about amenities and when communication falls short. As a Platinum member, we take great care in providing all the benefits at our disposal. We respect the "Do Not Disturb" sign on your door to avoid causing any inconvenience. I hope that, despite the delay, the offered amenities were of value to you and that the room upgrade was satisfactory, even if the "noisy neighbor" caused some discomfort. I appreciate your feedback about the breakfast quality. We are always looking for ways to improve. It’s good to know you enjoyed our location and found the check-in staff attentive and efficient. Your comments will be addressed with the team to ensure a better experience in the future. We hope you might consider giving us another chance on your next visit. Thank you again for your insights.

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其他网络用户评价我们的酒店

  • 967 评论 9.3/10 位置
  • 1,478 评论 7/10 房间
  • 1,654 评论 8/10 服务
  • 95 评论 3.6/10 上网
  • 986 评论 8.8/10 早餐
  • 576 评论 6.3/10 清洁度
  • 233 评论 2.4/10 游泳池
  • 35 评论 3.6/10 酒吧和饮品

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。