Grand Mercure Rio de Janeiro Copacabana 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 783

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Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazylia

Opis

O hotelu

  • Hotel zaprasza ze zwierzętami domowymi! Zapraszamy psy i koty do 15 kg.

  • Idealne miejsce dla rodzin! Pobyt dzieci w wieku do 12 lat jest bezpłatny.

  • Dla wygody Gości oferujemy ekskluzywne usługi konsjerża.

  • 20 minut jazdy samochodem od centrum handlowego Rio Sul

  • 8 minut piechotą od stacji metra General Osório

Nasze pokoje

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Lokalizacja hotelu

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazylia

Pozycja GPS:-22.98127, -43.19026

Telefon
Faks +55 21 3545-5400

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Śniadanie

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 2 783

Ocena TripAdvisor  4.0/5  Liczba opinii: 4 200

Certyfikat Doskonałości 2024

Erick staff Grand Mercure

Ocena na stronie TripAdvisor 5.0/5

Safari40829618637 Opinia zatwierdzona w TripAdvisor

Erick was very polite at the Grand Mercure and he makes the best drinks!!! He was very knowledgeable of the services that were available at the hotel. He presented himeself in a very professional manner. He worked in the bar area. He gave me adequate time to order and was very patient with my lack of the Portuguese language

Thank you for sharing your experience! We're thrilled to hear that Erick provided such outstanding service at the bar. It's great to know he was patient and accommodating, especially with language barriers. We look forward to welcoming you back for more delicious drinks and excellent service! Cheers!

Loved everything !

Ocena na stronie TripAdvisor 5.0/5

renaudm692 Friends getaway - Opinia zatwierdzona w TripAdvisor

The breakfast was delicious ! Special mention for the Tapioca lady that prepares the best tapioca I had in Brasil, thanks for that !! The gym was very complete and the view over the Copacana bay is Insane, Sebastian the gym coach is very friendly and professional ! The swimming pool on the rooftop was breathtaking !

Thank you so much for your wonderful feedback, Renaud! We're thrilled to hear that you loved the breakfast and that the tapioca was a highlight for you—Alice will be delighted to hear your praise! It’s great to know you enjoyed the gym area and the equipment as well. The rooftop pool truly is a gem! We can’t wait to welcome you back for more breathtaking moments!

Good stay . Efficient

Ocena na stronie TripAdvisor 5.0/5

Bertrand T Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Good room service (Joelma +++). Good breakfast with plenty of space and good choices . Could do better on cappuccinos. Sauna is working. . Slow checkin , with long queues at times. Good location. Internet slow. Best view of Copacabana is from Gym. Windows could use a cleaning.

Thank you for your feedback! We’re glad to hear you enjoyed the room service from Joelma and found the breakfast to your liking. We appreciate your note on the cappuccinos matter and we will work on improving that. We're also looking into the check-in process to reduce wait times. It's great to know you enjoyed the gym's view of Copacabana! We'll address the internet speed to our IT team and the window cleaning for our conservation team as well. We hope to welcome you back for an even better experience!

Just okay

Ocena na stronie TripAdvisor 3.0/5

vtvoyager Opinia zatwierdzona w TripAdvisor

Overall, my experience was below expectations. My Accor ALL Platinum benefits were not proactively provided. I had to ask for them and was actually blamed for having the do not disturb sign on my door as they apparently tried to deliver my welcome amenity. I was never told until I asked during my second day. I had an issue with room noise from the room above mine at around 23.00 on both nights of my stay. When I called the front desk, no one answered. The hotel needs to fix the peeling in the windows and breakfast food quality could be improved in terms of seasoning and quality. Despite my Accor ALL status, I still got charged for a bottle of water. Unlike the other hotel programs, no such thing as complimentary water or coffee/tea. On a more positive note, the location is great being so close to Copacabana beach. Check in staff was efficient and very attentive. The room and bed were cozy but the sound insulation was not the best.

Thank you for sharing your experience. I’m sorry to hear that your stay did not meet your expectations, especially regarding the noise issues from the room above. I understand how frustrating it can be when you’re not informed about amenities and when communication falls short. As a Platinum member, we take great care in providing all the benefits at our disposal. We respect the "Do Not Disturb" sign on your door to avoid causing any inconvenience. I hope that, despite the delay, the offered amenities were of value to you and that the room upgrade was satisfactory, even if the "noisy neighbor" caused some discomfort. I appreciate your feedback about the breakfast quality. We are always looking for ways to improve. It’s good to know you enjoyed our location and found the check-in staff attentive and efficient. Your comments will be addressed with the team to ensure a better experience in the future. We hope you might consider giving us another chance on your next visit. Thank you again for your insights.

Super recommended

Ocena na stronie TripAdvisor 5.0/5

Jairo S Opinia zatwierdzona w TripAdvisor

Amazing breakfast and great service, just in front of Copacabana beach. The place is super clean and beautiful. If you pay attention, all plants are real and they keep it in very good condition, there are a lot of details in decoration that makes you feel you are in a top place.

Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our amazing breakfast and great service, as well as the beautiful view of Copacabana beach. It’s fantastic that you noticed the care we put into our plants and the attention to detail in our décor. We strive to create a top-notch experience for our guests, and your kind words truly motivate us. We hope to welcome you back soon for another memorable stay!

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 967 Liczba opinii 9.3/10 Lokalizacja
  • 1 478 Liczba opinii 7/10 Pokój
  • 1 654 Liczba opinii 8/10 Obsługa
  • 95 Liczba opinii 3.6/10 Internet
  • 986 Liczba opinii 8.8/10 Śniadanie
  • 576 Liczba opinii 6.3/10 Czystość
  • 233 Liczba opinii 2.4/10 basen
  • 35 Liczba opinii 3.6/10 Napoje

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Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.