그랜드 머큐어 리우 데 자네이루 코파카바나 5성

고객 평점 (ALL 평가) 4.4/5 2,783 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
그랜드 머큐어 리우 데 자네이루 코파카바나 - Image 1
그랜드 머큐어 리우 데 자네이루 코파카바나 - Image 2
그랜드 머큐어 리우 데 자네이루 코파카바나 - Image 3
그랜드 머큐어 리우 데 자네이루 코파카바나 - Image 4
루아 수자 리마, 48, Copacabana, 22070001 리우 데 자네이루, 브라질

호텔설명

호텔 추가 정보

  • 애완동물 동반 가능 호텔! 33파운드 이내의 개와 고양이도 환영합니다.

  • 가족에게 이상적! 만12세 미만의 어린이는 숙박이 무료입니다.

  • 고객 편의를 위한 전용 컨시어지 서비스

  • 리우 술 쇼핑몰까지는 자동차로 20분 거리입니다.

  • 일반 Osório 지하철역에서 도보로 8분 거리입니다.

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호텔 위치

그랜드 머큐어 리우 데 자네이루 코파카바나

루아 수자 리마, 48, Copacabana
22070001 리우 데 자네이루
브라질

GPS:-22.98127, -43.19026

전화
팩스 +55 21 3545-5400

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물 동반
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

아침밥

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  2,783 리뷰

TripAdvisor 평가  4.0/5  4,200 리뷰

2024으뜸 시설

Erick staff Grand Mercure

트립어드바이저 평점 5.0/5

Safari40829618637 TripAdvisor 인증 리뷰

Erick was very polite at the Grand Mercure and he makes the best drinks!!! He was very knowledgeable of the services that were available at the hotel. He presented himeself in a very professional manner. He worked in the bar area. He gave me adequate time to order and was very patient with my lack of the Portuguese language

Thank you for sharing your experience! We're thrilled to hear that Erick provided such outstanding service at the bar. It's great to know he was patient and accommodating, especially with language barriers. We look forward to welcoming you back for more delicious drinks and excellent service! Cheers!

Loved everything !

트립어드바이저 평점 5.0/5

renaudm692 Friends getaway - TripAdvisor 인증 리뷰

The breakfast was delicious ! Special mention for the Tapioca lady that prepares the best tapioca I had in Brasil, thanks for that !! The gym was very complete and the view over the Copacana bay is Insane, Sebastian the gym coach is very friendly and professional ! The swimming pool on the rooftop was breathtaking !

Thank you so much for your wonderful feedback, Renaud! We're thrilled to hear that you loved the breakfast and that the tapioca was a highlight for you—Alice will be delighted to hear your praise! It’s great to know you enjoyed the gym area and the equipment as well. The rooftop pool truly is a gem! We can’t wait to welcome you back for more breathtaking moments!

Good stay . Efficient

트립어드바이저 평점 5.0/5

Bertrand T 비즈니스 - TripAdvisor 인증 리뷰

Good room service (Joelma +++). Good breakfast with plenty of space and good choices . Could do better on cappuccinos. Sauna is working. . Slow checkin , with long queues at times. Good location. Internet slow. Best view of Copacabana is from Gym. Windows could use a cleaning.

Thank you for your feedback! We’re glad to hear you enjoyed the room service from Joelma and found the breakfast to your liking. We appreciate your note on the cappuccinos matter and we will work on improving that. We're also looking into the check-in process to reduce wait times. It's great to know you enjoyed the gym's view of Copacabana! We'll address the internet speed to our IT team and the window cleaning for our conservation team as well. We hope to welcome you back for an even better experience!

Just okay

트립어드바이저 평점 3.0/5

vtvoyager TripAdvisor 인증 리뷰

Overall, my experience was below expectations. My Accor ALL Platinum benefits were not proactively provided. I had to ask for them and was actually blamed for having the do not disturb sign on my door as they apparently tried to deliver my welcome amenity. I was never told until I asked during my second day. I had an issue with room noise from the room above mine at around 23.00 on both nights of my stay. When I called the front desk, no one answered. The hotel needs to fix the peeling in the windows and breakfast food quality could be improved in terms of seasoning and quality. Despite my Accor ALL status, I still got charged for a bottle of water. Unlike the other hotel programs, no such thing as complimentary water or coffee/tea. On a more positive note, the location is great being so close to Copacabana beach. Check in staff was efficient and very attentive. The room and bed were cozy but the sound insulation was not the best.

Thank you for sharing your experience. I’m sorry to hear that your stay did not meet your expectations, especially regarding the noise issues from the room above. I understand how frustrating it can be when you’re not informed about amenities and when communication falls short. As a Platinum member, we take great care in providing all the benefits at our disposal. We respect the "Do Not Disturb" sign on your door to avoid causing any inconvenience. I hope that, despite the delay, the offered amenities were of value to you and that the room upgrade was satisfactory, even if the "noisy neighbor" caused some discomfort. I appreciate your feedback about the breakfast quality. We are always looking for ways to improve. It’s good to know you enjoyed our location and found the check-in staff attentive and efficient. Your comments will be addressed with the team to ensure a better experience in the future. We hope you might consider giving us another chance on your next visit. Thank you again for your insights.

Super recommended

트립어드바이저 평점 5.0/5

Jairo S TripAdvisor 인증 리뷰

Amazing breakfast and great service, just in front of Copacabana beach. The place is super clean and beautiful. If you pay attention, all plants are real and they keep it in very good condition, there are a lot of details in decoration that makes you feel you are in a top place.

Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our amazing breakfast and great service, as well as the beautiful view of Copacabana beach. It’s fantastic that you noticed the care we put into our plants and the attention to detail in our décor. We strive to create a top-notch experience for our guests, and your kind words truly motivate us. We hope to welcome you back soon for another memorable stay!

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 967 리뷰 9.3/10 위치
  • 1,478 리뷰 7/10 객실
  • 1,654 리뷰 8/10 서비스
  • 95 리뷰 3.6/10 인터넷 가격
  • 986 리뷰 8.8/10 조식
  • 576 리뷰 6.3/10 청결도
  • 233 리뷰 2.4/10 수영장
  • 35 리뷰 3.6/10 음료

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주변에 있는 다른 시설

리우 데 자네이루 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.