Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

Dear Daniele V., Bonjour, Cordiali saluti dal Sofitel Ambassador Seoul Hotel & Residences. Innanzitutto, La ringraziamo per essere un nostro prezioso socio Accor Diamond e per aver scelto di soggiornare presso di noi. Apprezziamo sinceramente la Sua visita e l’opportunità di accoglierLa nel nostro hotel. Siamo lieti di sapere che il Suo soggiorno sia stato confortevole e piacevole. È sempre molto gratificante per noi sapere che i nostri sforzi contribuiscono a creare un’esperienza positiva per i nostri ospiti. Il Suo gentile feedback sarà condiviso con tutto il nostro team come grande fonte di motivazione e ci incoraggerà a continuare a offrire il più alto livello di servizio. La ringraziamo ancora una volta per il Suo continuo supporto e speriamo sinceramente di avere il piacere di darLe nuovamente il benvenuto al Sofitel Ambassador Seoul nel prossimo futuro. Qualora avesse ulteriori commenti o necessitasse di assistenza, non esiti a contattarci in qualsiasi momento. Cordiali saluti, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Fabio Z., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. I am delighted to hear that you enjoyed the spacious room, excellent cleanliness, and attentive service from our staff. Your kind words are truly appreciated. We also appreciate your constructive comments regarding the dinner experience. We understand the importance of flexibility, especially for business travelers, and we will certainly review our buffet and à la carte options, as well as the dining service timings, to ensure a more relaxed and enjoyable experience in the future. We are pleased that you noticed the small gestures, such as the folding of clothes by our cleaning staff. It is the little things that make a big difference, and we are happy to know that it contributed to your overall satisfaction. Thank you again for your valuable feedback. We hope to welcome you back soon and provide an even more seamless experience. Sincerely, Jacob Hwang Duty Manager

Dear Alessia S., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

Dear Valued Guest, Bonjour, Thank you very much for taking the time to share your generous feedback following your recent stay at Sofitel Ambassador Seoul Hotel & Serviced Residences. We are truly delighted to learn that your experience with us was a pleasant one. It is always our pleasure to welcome guests with the highest standard of hospitality and service, and we are thrilled that our efforts were reflected in your stay. Your kind words will certainly be shared with our team, who will be deeply encouraged to hear that their commitment to excellence left a positive impression. At Sofitel, we continuously strive to provide moments of refined luxury, blending French art D. vivre with local elegance. Your recognition is the best reward for our passionate team members who take pride in delivering meaningful guest experiences. We sincerely hope to welcome you back in the near future and create another magnifique memory for you. Warm regards, Duty Manager Kus Kim

Dear Sebastiano P. Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Kus Kim

Dear Mr. Daniele V., Thank you very much for taking the time to share your experience with us at the Sofitel Ambassador Seoul Hotel & Serviced Residences. I sincerely apologize that your experience did not meet your expectations, and I truly regret any inconvenience this may have caused. We are committed to delivering an exceptional service experience to all of our guests, and your feedback is invaluable in helping us achieve this goal. Please be assured that we will make every effort to address the points you have raised and improve our services accordingly. We are grateful for your constructive feedback, and we truly hope you will give us the opportunity to serve you better in the near future. Sincerely, Duty Manager Simon Kim