Dear Valued Guest, Bonjour, 안녕하십니까! Thank you sincerely for choosing to stay once again at Sofitel Ambassador Seoul Hotel & Serviced Residences, and for taking the time to share your kind and heartfelt feedback. We truly appreciate your thoughtful words. Our hotel strives to provide an exquisite environment where the essence of French elegance harmoniously blends with Korean heartfelt hospitality, ensuring that every guest enjoys genuine relaxation and a truly memorable experience through the highest standards of service. Hearing that you had a satisfying and joyful stay fills our entire team with great pride and joy, while also inspiring us with a renewed sense of responsibility to deliver even more impeccable service in the future. At Sofitel Ambassador Seoul, we pledge to continue serving you with unwavering passion and meticulous care, so that with every visit you may experience the true spirit of French zest, accompanied by luxurious service and an exceptional environment without compromise. We hope that your cherished experience with us will mark the beginning of a lasting relationship, and we eagerly look forward to the opportunity to welcome you back in the near future. Once again, please accept our heartfelt gratitude, and we wish you health and happiness. Sincerely, Duty Manager Chris Park

Dear Valued Guest, Bonjour and thank you for your thoughtful review regarding your recent visit to Sofitel Ambassador Seoul. We are truly pleased to hear that your stay was enjoyable and that our team contributed positively to your experience. At Sofitel ambassador Seoul, we believe that authentic hospitality lies in the details—from the comfort of the room to the attentive service provided by our staff. It is most rewarding to know that our commitment to these values was well received during your time with us. Your feedback has been shared with our entire team, as it serves as a valuable source of motivation to continue enhancing our service standards and guest satisfaction. We are particularly grateful for guests like you who take the time to share such kind words. Should your travels bring you back to Seoul, it would be our greatest pleasure to welcome you again and offer you another refined and memorable experience. Kind regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour! Thank you very much for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for taking the time to share your valuable feedback with us. We are delighted to learn that you enjoyed our facilities and appreciated the attentiveness and dedication of our team. Your kind words are truly encouraging and will be shared with our colleagues, who are always committed to providing genuine and heartfelt hospitality. At the same time, I sincerely regret that certain aspects of your stay did not fully meet your expectations. I am particularly sorry to learn that your breakfast experience was not as pleasant as it should have been, especially regarding the interaction at the omelette station. Please accept my sincere apologies if the service lacked the warmth and friendliness you rightfully expected. Your comments have been shared with the Culinary and Restaurant teams, and we will continue to reinforce the importance of providing attentive and gracious service to every guest. I also appreciate your understanding regarding the importance of adhering to hotel policies. However, I am truly sorry that the repeated reminders regarding our 3:00 PM check-in time, particularly before you had raised any questions, left an unfavorable impression. While our intention is to ensure that guests are properly informed, we recognize that the manner and timing of communication are equally important. Please rest assured that your feedback will serve as a valuable reminder for us to deliver information with greater sensitivity and a more personalized approach. Thank you once again for your thoughtful comments and understanding. Feedback such as yours is invaluable in helping us continuously improve the experience we provide. We sincerely hope to have the pleasure of welcoming you back in the near future and offering you an even more enjoyable and memorable stay. Kind regards, Duty Manager Chris Park

Dear Valued Guest, Bonjour! Thank you very much for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences and for taking the time to share your feedback with us. We are pleased to know that you found your overall stay comfortable. Providing a relaxing and enjoyable experience for our guests is always our top priority, and it is rewarding to hear that you were able to enjoy your time with us. However, we sincerely regret to learn that your experience at breakfast did not meet your expectations. Please accept our sincere apologies for any inconvenience or disappointment caused. We understand that breakfast is an important part of the guest experience, and we are sorry that we were unable to provide the level of service you deserved. Your valuable comments have been shared with the relevant team for review, and we will continue our efforts to improve both the quality of our service and the overall dining experience. Thank you once again for your candid feedback. We truly appreciate your support and hope to have the opportunity to welcome you back in the near future and provide you with a more satisfying experience. Sincerely, Duty Manager Chris Park

Dear Yesid C. l. S., Bonjour, Reciba un cordial saludo de parte de Sofitel Ambassador Seoul Hotel & Residences. Muchas gracias por elegir hospedarse con nosotros durante su reciente visita. Apreciamos sinceramente su visita y esperamos de corazón que su estadía con nosotros haya sido cómoda y placentera. Siempre es un verdadero placer para nuestro equipo dar la bienvenida a nuestros huéspedes y formar parte de momentos especiales durante su viaje. Continuaremos esforzándonos por brindar una hospitalidad cálida y experiencias memorables para cada uno de nuestros huéspedes, y esperamos que su estancia le haya dejado muchos recuerdos agradables tanto del hotel como de su tiempo en Corea. Una vez más, muchas gracias por su confianza y apoyo. Esperamos sinceramente tener el placer de darle la bienvenida nuevamente en un futuro cercano. Atentamente, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear David F. A., Bonjour, Reciba un cordial saludo de parte de Sofitel Ambassador Seoul Hotel & Residences. Muchas gracias por elegir hospedarse con nosotros durante su reciente visita a Seúl. Apreciamos sinceramente su visita y esperamos de todo corazón que su estancia haya sido cómoda y agradable. Siempre es un verdadero placer para nuestro equipo recibir a nuestros huéspedes y formar parte de su experiencia y viaje en Seúl. Continuaremos esforzándonos por brindar una hospitalidad cálida y experiencias memorables a cada uno de nuestros huéspedes, y esperamos que su estancia le haya dejado muchos gratos recuerdos tanto del hotel como de la ciudad. Una vez más, muchas gracias por su confianza y apoyo. Esperamos sinceramente tener el placer de darle la bienvenida nuevamente en un futuro cercano. Atentamente, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Abimael S., Bonjour, Le enviamos un cordial saludo desde Sofitel Ambassador Seoul Hotel & Residences. Muchas gracias por elegir hospedarse con nosotros durante su reciente visita a Seúl. Agradecemos sinceramente su visita y esperamos de corazón que su estancia haya sido cómoda y agradable. Siempre es un placer para nuestro equipo recibir a nuestros huéspedes y formar parte de su experiencia en Seúl. Continuaremos esforzándonos por brindar una cálida hospitalidad y experiencias memorables a cada huésped que nos visita, y esperamos que su estancia le haya dejado muchos gratos recuerdos tanto del hotel como de la ciudad. Una vez más, muchas gracias por su confianza y apoyo. Esperamos sinceramente tener el placer de darle la bienvenida nuevamente en un futuro cercano. Atentamente, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Valued Guest, Bonjour. Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are truly sorry to learn that the pool and spa facilities were unavailable on the only day you had intended to use them. We completely understand how disappointing this must have been and sincerely regret that we were unable to provide the full experience you had anticipated during your visit. Please accept our deepest apologies for the inconvenience caused. We greatly appreciate your understanding and your feedback, which has been carefully shared with the relevant departments to help us improve both our facility management and guest communication moving forward. At Sofitel Ambassador Seoul, we continuously strive to provide each guest with a comfortable and memorable stay, and we regret that we fell short of your expectations on this occasion. Once again, we sincerely apologize for the disappointment caused and truly hope to have the opportunity to welcome you back in the future for a much more enjoyable and seamless experience. Warm regards, Duty Manager Chris Park

Dear Miriam F. R., Bonjour, Saludos cordiales de Sofitel Ambassador Seoul Hotel & Residences. Muchas gracias por elegir hospedarse con nosotros y por tomarse el tiempo de compartir comentarios tan amables y sinceros sobre su reciente estancia. Para todo nuestro equipo significa muchísimo saber que su tiempo en Seúl se convirtió en una experiencia tan cómoda y memorable, y estamos sinceramente agradecidos de que nuestro hotel haya podido formar parte de esos momentos especiales. Sus amables palabras sobre la calidez y atención de nuestros embajadores, especialmente su mención a Danny, serán compartidas con todo el equipo como una gran fuente de motivación y orgullo. Al mismo tiempo, también apreciamos sinceramente que haya compartido su experiencia de una manera tan abierta, incluyendo aquellos aspectos que pudieron resultar un poco menos cómodos durante su estancia. Comentarios como los suyos, expresados con tanta consideración, nos ayudan a seguir mejorando y perfeccionando la experiencia general de nuestros huéspedes de una forma más atenta y cuidadosa. Por encima de todo, simplemente nos alegra saber que usted y su familia pudieron llevarse recuerdos felices de su estancia con nosotros. Continuaremos esforzándonos por ofrecer experiencias cálidas, cómodas y memorables para cada huésped que nos visite. Esperamos sinceramente tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia inolvidable en Seúl. Atentamente, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Dailyn S., Bonjour, Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. First of all, thank you for choosing to stay with us. We truly appreciate you taking the time to share your valuable feedback, and we are delighted to know that you had a pleasant and comfortable stay with us. We are especially grateful for your kind words regarding our team. Your recognition means a great deal to us, and we will be more than happy to share your compliments with all our team members, as it will certainly serve as great encouragement for everyone. Thank you once again for your thoughtful feedback and kind support. We will continue striving to provide even more memorable and exceptional experiences for your future visits. We sincerely look forward to welcoming you back again soon. Should you need any assistance, please feel free to contact us at any time. Sincerely, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Carlos A. G. C., Bonjour, Reciba un cordial saludo de Sofitel Ambassador Seoul Hotel & Residences. En primer lugar, muchas gracias por elegir alojarse con nosotros. Apreciamos sinceramente su visita y la oportunidad de darle la bienvenida A. nuestro hotel. Nos complace enormemente saber que su estancia dejó una impresión tan positiva. Es muy gratificante para nosotros saber que nuestros esfuerzos contribuyeron A. brindarle una experiencia cómoda y agradable desde su llegada. Sus amables palabras significan mucho para todo nuestro equipo y serán compartidas como una gran motivación para seguir ofreciendo un servicio atento y refinado A. todos nuestros huéspedes. En Sofitel Ambassador Seoul, nos esforzamos continuamente por crear momentos memorables y un ambiente confortable, y nos alegra saber que pudimos cumplir con sus expectativas durante su estancia. Muchas gracias nuevamente por su apoyo y sus valiosos comentarios. Esperamos sinceramente tener el placer de darle la bienvenida nuevamente en un futuro cercano para otra estancia igualmente agradable. Si tuviera algún comentario adicional o necesitara asistencia en el futuro, no dude en contactarnos en cualquier momento. Atentamente, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Gonzalo B., Bonjour, Reciba un cordial saludo de Sofitel Ambassador Seoul Hotel & Residences. En primer lugar, le agradecemos sinceramente por elegir hospedarse con nosotros y por tomarse el tiempo de compartir sus amables comentarios. Valoramos profundamente su visita y la oportunidad de haberle dado la bienvenida a nuestro hotel. Nos complace saber que nuestra ubicación y habitaciones contribuyeron a que su estancia fuera cómoda y agradable. Siempre es muy gratificante para nosotros saber que nuestros esfuerzos han ayudado a crear una experiencia placentera, y sus amables palabras serán compartidas con todo nuestro equipo como una gran motivación. Al mismo tiempo, le agradecemos sinceramente por compartir los aspectos que no cumplieron plenamente con sus expectativas. Sus valiosos comentarios son muy importantes para nosotros y serán tomados en cuenta mientras continuamos mejorando y perfeccionando nuestros servicios. Una vez más, gracias por su apoyo, y esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano en Sofitel Ambassador Seoul. Si tiene algún comentario adicional o requiere asistencia en el futuro, no dude en contactarnos en cualquier momento. Atentamente, Donny(Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Felipe D. J. C. B., Bonjour, Saludos cordiales D. Sofitel Ambassador Seoul Hotel & Residences. Ante todo, muchas gracias por elegir hospedarse con nosotros y por tomarse el tiempo D. compartir sus comentarios. Agradecemos sinceramente su visita y la oportunidad D. darle la bienvenida a nuestro hotel. Nos complace saber que tuvo una estancia cómoda y agradable con nosotros. Siempre es muy gratificante para nosotros saber que nuestros huéspedes han tenido una experiencia placentera durante su estancia. Agradecemos profundamente sus comentarios y los compartiremos con todo nuestro equipo como una motivación para seguir brindando una experiencia consistentemente confortable. Una vez más, muchas gracias por su apoyo, y esperamos sinceramente tener el placer D. darle la bienvenida nuevamente en Sofitel Ambassador Seoul en un futuro cercano. Si tiene algún comentario adicional o requiere asistencia en el futuro, no dude en ponerse en contacto con nosotros en cualquier momento. Atentamente, Donny(Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Braulio L. G., Bonjour, Reciba un cordial saludo de Sofitel Ambassador Seoul Hotel & Residences. Ante todo, muchas gracias por visitar nuestro hotel y por tomarse el tiempo de compartir sus maravillosos comentarios con nosotros. Nos complace enormemente saber que tuvo una estancia cómoda con nosotros. Apreciamos sinceramente sus amables comentarios y sin duda los compartiremos con todo nuestro equipo, ya que este tipo de reconocimiento representa una gran motivación para todos nosotros. Siempre es nuestro objetivo brindar una experiencia memorable y agradable a cada uno de nuestros huéspedes. Si en el futuro hay algo en lo que podamos asistirle, no dude en ponerse en contacto con nosotros en cualquier momento. Esperamos sinceramente tener el placer de darle nuevamente la bienvenida a Sofitel Ambassador Seoul en un futuro cercano. Sinceramente, Donny (Dawoon) Bae Duty Manager Sofitel Ambassador Seoul Hotel & Serviced Residences

Dear Alejandro J. E. J., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager

Dear Valued Guest, Bonjour! Thank you sincerely for taking the time to share your kind feedback regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you enjoyed our service and our cuisine. We do, however, regret that the pillows were too soft and affected your rest. Please know that your feedback is very important to us, and we will take it into consideration to enhance the comfort of our guests in the future. We truly hope to have the pleasure of welcoming you back soon and providing an even more restful and enjoyable experience. Warm regards, Jun Yoon Duty Manager

Dear Valued Guest, Bonjour! Thank you very much for taking the time to share your kind comments regarding your recent stay at Sofitel Ambassador Seoul. We are delighted to hear that you had a pleasant experience with us. Your feedback is truly appreciated and will be shared with our team to continue inspiring excellent service. We look forward to welcoming you again in the near future. Sincerely, Duty Manager Jun Yoon

Dear Esther S., Warm greetings from Sofitel Ambassador Seoul Hotel & Residences. First of all, thank you so much for taking the time to share your experience with us, and for your generous feedback. It’s truly rewarding to know that your stay left you with a positive impression. We deeply appreciate your kind recognition, and it brings us great joy to know that the time you spent with us was both enjoyable and comfortable. Providing a relaxing and convenient environment for our guests is always our priority, and your comments reaffirm that we’re moving in the right direction. Guest feedback like yours motivates our entire team to continue delivering warm, thoughtful service and maintaining a space where every stay feels memorable. We’re sincerely grateful for your support and hope to have the opportunity to welcome you back for another great experience in the future. Warm regards, Donny Bae Duty Manager Sofitel Ambassador Seoul Hotel & Residences

Dear Jessicaguadalupe G., We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul Hotel & Serviced Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacob Hwang Duty Manager