Legacy Yen Tu Hotel Uong Bi - MGallery Collection 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 535 görüş

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Thuong Yen Cong Commune, Quang Ninh Province, 200000 UONG BI, Vietnam

Açıklama

Otel ekstraları

  • "Upper floors have balconies facing the mountain or village "

  • Ground floor feature terraces facing the mountain or village

  • Morning yoga and village night with traditional performances

  • An outstanding 2,240 sqm wellness center

  • 1 restaurant & bar offer choice of local & global dishes

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Otelin konumu

Legacy Yen Tu Hotel Uong Bi - MGallery Collection

Thuong Yen Cong Commune, Quang Ninh Province
200000 UONG BI
Vietnam

GPS:21.156358, 106.71801

Telefon
Faks +84 203 6259 889

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

THO QUANG

The hotel features a rustic interior, comfortable ambiance as well as healthy local and international cuisine with a focus on vegetarian dishes.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  535 görüş

TripAdvisor Derecesi  4.8/5  598 görüş

2025 mükemmeliyet sertifikası

We came really wanting to love this property

Tripadvisor puanı 4.0/5

29OAK TripAdvisor onaylı yorum

We came really wanting to love this property and the grandeur, immense size and location certainly has that wow factor and there is no denying that. But the total lack of English and disorganisation certainly let this supposedly 5 star hotel down over our 4 night stay. The opulent rooms were nice on entry but highly impractical. Breakfasts were disappointing with poorly trained staff, bread and baked products which are usually a highlight in Vietnam Hotels of this standard were stale and dry every day. On the other hand we dined twice while here and the staff provided great service and food was of good quality. Drinks and canapes served in the Thien Quan lounge again inconsistent over the 4 days we were there. On the upside of all this was probably one of the best swimming pools l have swum in. Our concierge Ivy tried her hardest to look after us and it was much appreciated. If you are a lover of 13th century Asian architecture, mountain walks and peace and serenity this is the place for you but don't expect a 5 star hotel experience. This has been a hard review to write as we loved the immensity of the hotel and its location but let down by the service of a hotel of this standard.

Dear 29OAK, Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Legacy Yen Tu. We sincerely appreciate your honest insights, as they help us identify areas for improvement and enhance our guest experience. We are delighted to hear that you appreciated the grandeur, location, and the impressive architecture of our property, as well as our swimming pool and the efforts of our concierge, Ivy. It’s also wonderful to know that you enjoyed the dining experiences and the quality of our food during your visits. At the same time, we truly regret that certain aspects of your stay did not meet the high standards we aim to uphold. We apologize for the shortcomings in our breakfast offerings, service consistency, and language proficiency, and we take your comments very seriously. Rest assured that we are actively working on improving these areas, including staff training and operational organization, to provide a more seamless experience for our guests. Your feedback regarding the rooms and overall service is invaluable, and we will address these issues with our team to ensure future improvements. We genuinely appreciate your recognition of the tranquility and serenity our location offers, and we hope you found moments of peace during your stay. Thank you once again for your constructive review and for acknowledging the positive aspects of your visit. We hope to have the opportunity to welcome you back in the future and provide you with an experience that truly reflects the standards of a 5-star hotel. Warm regards, Silas (Mr.) Front Office Manager

Wow

Tripadvisor puanı 5.0/5

ed8080 TripAdvisor onaylı yorum

Nov 2023: A beautiful hotel with excellent service. It's a relaxed, sprawling property which gave it the feel of a resort. Wonderful design and decoration touches everywhere, from reception to the rooms to the gorgeous pool, restaurant, bar and gardens. Perfectly located if you want to go to the top of Yen Tu Mountain - we walked up and back from the hotel - or the nearby monastery. A great place to relax with great scenery and being surrounded by nature. The food at the restaurant was excellent and my partner and I appreciated their ability to offer delicious vegan dishes. Thank you to Phuong for looking after us. Special mention goes to the spa which is really next-level and special mention to Huong the receptionist there who made us feel so welcome and looked after us so well on repeated visits. We really enjoyed the treatments by Thu, Binh, Thao and Nha. The only (and I mean only) downside was the free bikes available to use - most were in really poor and potentially unsafe condition. It was also sad to see the horses tied up in the sun at the adjacent 'village' field waiting all day to be ridden by tourists but I acknowledge this is not part of the hotel itself. Nov 2025: happy to return for 5 nights after such a great first impression two years ago. The place lived up to my very high expectations and in fact was even better as the menu at the restaurant has expanded its offerings of vegan dishes. The staff are still excellent with special callouts to Huong/Mira at the spa (she remembered me from my first visit!), Duyen/Dory at the restaurant, Dat at the bar and Aiden the duty manager. Their level of service made the stay extra special.

Dear ed8080, Thank you so much for taking the time to share such a detailed and heartfelt review of your recent stays at Legacy Yen Tu. We are truly delighted to hear that your experience exceeded your expectations and that you found our resort to be a relaxing retreat surrounded by beautiful scenery and nature. We sincerely appreciate your kind words about our design, facilities, and especially our team members. Your special mentions of Phuong, Huong, Thu, Binh, Thao, Nha, Duyen, Dory, Dat, and Aiden mean a great deal to us, and we will be sure to pass on your appreciation to them. It’s wonderful to know that their dedication helped make your stay memorable. Thank you also for your constructive feedback regarding the bikes; we will review their condition to ensure safety and comfort for our guests. We acknowledge your concern about the horses in the neighboring area and appreciate your understanding. We are thrilled to hear that you plan to return and that your experience was even better the second time. Your high praise motivates us to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay. Warm regards, Silas (Mr.) Front Office Manager

Beautiful and tranquil hotel and grounds

Tripadvisor puanı 5.0/5

londonpeculiar TripAdvisor onaylı yorum

Hotel was excellent. Special mention to Dat on the bar upstairs, he really went above and beyond to make us feel welcome. Overall the location and facilities are excellent - so well designed and put together and really tranquil and relaxing atmosphere. Exactly what we needed.

Dear Londonpeculiar, Thank you very much for your kind words and wonderful review. We are delighted to hear that you enjoyed your stay and found our hotel to be beautiful, tranquil, and relaxing. We will be sure to pass along your special appreciation to Dat at the bar. It’s wonderful to know that his efforts made you feel truly welcome. Your feedback about our location and facilities means a lot to us, and we are pleased that we could provide the restful atmosphere you were seeking. We look forward to welcoming you back again soon for another peaceful retreat. Warm regards, Silas (Mr.) Front Office Manager

Legacy Yen Tu retreat

Tripadvisor puanı 5.0/5

Jefferey P TripAdvisor onaylı yorum

Entire team here is great. Big thank you to Mr Silas and all staffs here for making our trip so comfortable. This time we felt much better than the last two times. Hope the service keep like this forever. We love it

Dear Jeffereyp2019, Thank you so much for sharing your wonderful experience at Legacy Yên Tử Retreat. We are thrilled to hear that your recent visit was even better than your previous stays. We sincerely appreciate your kind words about our entire team, especially Mr. Silas. It is truly rewarding to know that our staff’s efforts contributed to making your trip comfortable and memorable. Rest assured, we will continue to uphold our high standards of service and care. Your feedback motivates us to keep providing exceptional experiences, and we look forward to welcoming you back again soon. We hope to maintain the level of service you love for many years to come. Warm regards, Silas (Mr.) Front Office Manager

Legacy Yen Tu

Tripadvisor puanı 5.0/5

Aaron L TripAdvisor onaylı yorum

I had a great stay at Legacy Yên Tử and want to thank the whole team for making my trip so relaxing. Everyone I met was friendly, helpful, and really cared about us. A special thank-you to Mr. Silas, the Front Office Manager. He was very kind and professional, and he helped me with everything I needed. He made check-in easy, gave good suggestions, and always made sure we felt comfortable. You can really see that he leads his team well. I would say the entire check-in team was great! The rest of the staff from housekeeping to the restaurant were also amazing. They made the place feel warm and welcoming. Thank you, Legacy Yên Tử, for a wonderful experience. I’d love to come back again and highly recommend this place to others. My second time came back was much better than my first time last year!

Dear Q6366KCaaronl, Thank you very much for taking the time to share such wonderful feedback about your recent stay at Legacy Yên Tử. We are delighted to hear that you had a relaxing and memorable experience with us. We truly appreciate your kind words about our team, especially Mr. Silas, our Front Office Manager. It’s fantastic to know that his professionalism and attentiveness contributed positively to your stay. We will be sure to pass along your appreciation to him and the entire check-in team. We are also glad that our housekeeping and restaurant staff made your stay warm and welcoming. Your recognition inspires us to continue delivering the highest level of service. Thank you once again for your loyalty and for recommending us to others. We look forward to welcoming you back on your next visit, and we will do our utmost to make your stay even more enjoyable than before. Warm regards, Silas (Mr.) Front Office Manager

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