SO/ Berlin Das Stue 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.5/5 รีวิว 1,086 รายการ

SO/ Berlin Das Stue - Image 1
SO/ Berlin Das Stue - Image 2
SO/ Berlin Das Stue - Image 3
SO/ Berlin Das Stue - Image 4
Drakestrasse 1, 10787 BERLIN, Germany

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โรงแรมที่ผ่านการรับรองจาก ALLSAFE

ความพิเศษของโรงแรม

  • Exclusive entrance to the Berlin Zoo via the Stue Terrasse (for a fee)

  • An ALLSAFE certified hotel.

  • Holistic beauty treatments at the Susanne Kaufmann Boutique SPA

  • Contemporary design with an elegant lounge atmosphere

  • View of Berlin Zoo and the Tiergarten park

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SO/ Berlin Das Stue

Drakestrasse 1
10787 BERLIN
Germany

พิกัด:52.509991, 13.345841

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เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

THE CASUAL RESTAURANT

What could be better than celebrating life with loved ones? At The Casual restaurant, prime ingredients meet honest craftsmanship and guests can also enjoy dining on the terrace in the green courtyard.

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รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.5/5  รีวิว 1,086 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 2,029 รายการ

Oasis of Calm and Space, but Restaurant/Bar a Letdown

คะแนนจาก Tripadvisor 3.0/5

Wills_au รีวิวที่ได้รับการรับรองจาก TripAdvisor

I stayed more about four times at the SO/Berlin Das Stue, initially as I wanted to try another Accor family property (disclaimer, I am an Accor Platinum member). Every single stay has been very good, the last one was disappointing especially F&B. On the bright side, I was systematically recognized as a Platinum member which I appreciate. I was provided early check-ins which I was thankful for, as well as for the handwritten notes. The SO/Berlin Das Stue is certainly a special property, and one that I use to recharge. The gym room is roomy and functional, the zoo is right by, there's an amazing bar and plenty of room to wander around. I do love the turn-down service! I am almost always dining and having drinks on property, and the last time was a let down: - Bartending staff was largely not caring about anyone despite the low patronage. You also had to beg to get a glass of water and some nuts. - Restaurant drinks (wine) taking minutes to be served, again despite low patronage to the point that food comes first. - Breakfast being a total chaos. A simple order would not come. When enquiring, I was told that the "kitchen has lost orders", really? If orders are known to be lost, no-one is scrambling to ask customers what they ordered? I was also delivered the wrong beverage orders minutes later. When enquiring, I am met with: "You look like another customer". Really? And that's presumably coming from the manager. I want to thank the gentleman (who I think goes by Mark) who tried to make it right despite management clearly not doing anything. I conveyed my appreciation for the stay at checkout. I was met with apologies. I also offered to speak to a manager as I had few minutes until my taxi. My request did not meet anyone's interest. That was disappointing, especially when you pay a premium to be on-site. As I said when I checked out, I love SO/Berlin Das Stue, but I will think twice when coming back.

SO SO.…

คะแนนจาก Tripadvisor 3.0/5

ccamashow Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Beautiful hotel located in a greenery area with an amazing pool and sauna. Although the hotel was extremely clean, it did not meet the 5-star standards as a lifestyle hotel. Before my arrival, I had requested a nice room. Unfortunately, the room I was allocated, room #110, had big windows facing the main entrance to the hotel, which made me feel a bit exposed and lacked privacy. The room, especially the bathroom, was dated and had limescale, mould, and wear and tear. Every single day, someone knocked on the door around 9 am, even after I said that I was inside. They would open the door, which was disturbing. Overall, my experience was not the best

Dear Claudio C, thank you for taking the time to share your experience at the SO/ Berlin Das Stue. We apologize that we were not able to meet your expectations during your stay at our hotel. We always try to find the most suitable room for each guest and therefore we have added your room preferences to your profile and are going to make sure that you receive a room with a different layout for your next stay. Regarding your comments about the housekeeping service i can assure you that we already discussed your feedback with our team and are taking action to prevent this from happening again. It is not our standard to enter any guest room without knocking and waiting for approval to enter the room. We are thankful for your feedback and appreciate the honesty. We would be very happy to welcome you back to receive a second chance to offer you the perfect guest experience. With warm greetings from Berlin Maximilian Müller Quality, Training & Project Leader

Beautiful hotel, great team, excellent food

คะแนนจาก Tripadvisor 5.0/5

Philippa L รีวิวที่ได้รับการรับรองจาก TripAdvisor

Wow, excellent four night stay at this beautifully situated, elegant hotel just a stroll along the river to the bright lights of Berlin. We received a warm welcome at the door on arrival and the warmth continued. The staff are laid back and professional at the same time, not easy to get right! The breakfast was full of choice and delicious. The waitresses are great fun and very attentive. The reception team are really helpful and made sure we left each morning in a positive and happy frame of mind. Fully recommend as a great base for a Berlin visit.

Dear Dreamer, thank you for taking the time to share your experience at the SO/ Berlin Das Stue with us. It is always a pleasure to receive such positive and detailed feedback. We are proudly going to share it with our team members. We hope to welcome you back in the future and wish you all the best. With warm greetings from Berlin Maximilian Müller Quality, Training & Project Leader

Exceptional hotel

คะแนนจาก Tripadvisor 5.0/5

rebecca h ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed here with our infant son early December to celebrate my partners birthday. The hotel itself was in an imposing building with an impressive lobby. We stayed in a junior suite looking out onto the tier garden and it was an absolutely stunning room. Bed was very comfortable and there was ample space for a travel cot, which was also very cosy for our little one ( hotel provided a super cute baby bathrobe and slippers!). Bathroom was huge with lots of amenities though it was tricky at times to pull the very heavy door across the bathroom to give some privacy when showering (the rolling mechanism was a little stiff). Breakfast was exceptional with a cooked menu as well as plenty continental fare. The staff were incredibly helpful with our little one and really made a fuss over him during service. As we needed to be in the room early evening for our son, we had lots of space to read and play cards although we failed at watching any TV / movies as the TV channels were all in dubbed German and it wasn’t possible to screen mirror with Apple devices. The hotel is well located and we walked everywhere as a result instead of taking public transport. Overall it was a wonderful stay in a truly exceptional hotel.

Dear Rebecca H, thank you for taking the time to share your experience in such a detailed review. We are very thankful for the lovely feedback and are proudly going to share it with our team members. We are so happy that you and your family had a wonderful stay with us. We would love to welcome you back in the near future and wish you all the best. Kind regards, Maximilian Müller Quality, Training & Project Leader

Unprofessional staff and management

คะแนนจาก Tripadvisor 1.0/5

Saurabh S รีวิวที่ได้รับการรับรองจาก TripAdvisor

Extremely unprofessional staff and awful service. The reception just blatantly lied about available upgrades which I was entitled to as an Accor platinum member and then only offered it after I showed availability on their app. Moreover the breakfast had extremely poor selection of items and staff seemed highly unprofessional in general. In addition they charge extremely high fees for parking and will try overcharge you where they can. Stay away.

Dear R8125PMsaurabhs, thank you for your time to tell us about your experience at the SO/ Berlin Das Stue. We apologize sincerely that we were not able to meet your expectations of your stay at our hotel. We are always trying to improve our perfomance and try to secure a superior service for every guest. Therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to adress the problems and prevent future occurence. We would be very happy if you gave us the opportunity to revoke your bad impressions of our house and turn them into good momeries. We hope to welcome you back in the near future. Sincerely, Maximilian Müller Quality, Training & Project Leader

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