Rixos Almaty 5 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 152

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Opis

O hotelu

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Nasze pokoje

Zarezerwuj ten hotel

Lokalizacja hotelu

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

Pozycja GPS:43.2493887, 76.9350809

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 152

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 023

Certyfikat Doskonałości 2024

Pleasant stay!

Ocena na stronie TripAdvisor 4.0/5

Megsblogged Rodziny - Opinia zatwierdzona w TripAdvisor

Добавили неудобства к отдыху

Ocena na stronie TripAdvisor 1.0/5

Nurzhan E Couples - Opinia zatwierdzona w TripAdvisor

Очень хорошо

Ocena na stronie TripAdvisor 5.0/5

Zhanna S Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Bad experience

Ocena na stronie TripAdvisor 1.0/5

Vandanabchhabra Friends getaway - Opinia zatwierdzona w TripAdvisor

Dear Ms. Chhabra Vandana, Thank you for sharing your feedback regarding your recent stay at Rixos Almaty. We sincerely apologize for any negative experiences you had during your visit. Our goal is to provide an exceptional experience for all our guests, and we regret that we did not meet your expectations in several areas. We take all feedback seriously and are concerned by your comments regarding the treatment you received. At Rixos Almaty, we strive to offer the highest level of hospitality to all of our guests, regardless of nationality, and any suggestion of bias is taken seriously. We will investigate this further with our team to ensure that all guests are treated with the respect and care they deserve. In order to investigate this matter, please contact us at +77019502091 or email us at anara.balgimbayeva@accor.com We also regret that you found the hotel to be below your expectations in terms of facilities and standards. We are committed to continuously improving our property and services, and your comments will be valuable in helping us enhance the experience for future guests. Kind regards, Anara Balgimbayeva Guest Relations Manager

Disappointing Experience with Deposit Policy

Ocena na stronie TripAdvisor 2.0/5

602gg Opinia zatwierdzona w TripAdvisor

Dear Guest, Thank you for sharing your feedback about your recent stay at the Rixos Hotel in Almaty. We're truly sorry to hear that you had a less-than-ideal experience regarding the credit card deposit process. We understand your frustration with the €20 charge for the deposit block, and we apologize for any confusion caused by the lack of clear communication. The deposit block is typically a standard procedure to cover any incidental charges, but we agree that the associated costs should have been explained more clearly at the time of booking or check-in. We take your concerns seriously and will work to improve how we communicate these policies to ensure that future guests are fully informed. Your feedback is invaluable in helping us maintain the high standards of service that our guests expect from the Rixos brand. We hope you'll consider staying with us again in the future, and we are committed to making sure your next experience is more in line with your expectations. Kind regards, Anara Balgimbayeva Guest Relations Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 151 Liczba opinii 9.3/10 Lokalizacja
  • 275 Liczba opinii 5.5/10 Pokój
  • 339 Liczba opinii 7.4/10 Obsługa
  • 6 Liczba opinii 5.2/10 Internet
  • 165 Liczba opinii 6.2/10 Klimat
  • 130 Liczba opinii 7.8/10 Śniadanie
  • 115 Liczba opinii 7.4/10 Udogodnienia
  • 100 Liczba opinii 4.2/10 Czystość

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