Rixos Almaty 5 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 132

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506 99 Saken Seifullin Avenue, 050012 ALMATY, Kazakhstan

Opis

O hotelu

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Nasze pokoje

Lokalizacja hotelu

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

Pozycja GPS:43.2493887, 76.9350809

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 132

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 025

Certyfikat Doskonałości 2024

A good hotel in a good location

Ocena na stronie TripAdvisor 4.0/5

robyn r Opinia zatwierdzona w TripAdvisor

This hotel is well situated, being within walking distance of some of the main city attractions, and this is one of its main draw cards. Not sure that it is up to the standard of the number of stars advertised, but overall, it delivers a reasonable standard of accommodation, pleasant service and a fairly good breakfast (the fresh bread was very welcome). It is nevertheless in need of refreshing.

Pleasant stay!

Ocena na stronie TripAdvisor 4.0/5

Megsblogged Rodziny - Opinia zatwierdzona w TripAdvisor

We stayed in Rixos Almaty for 3 nights on our holiday in Kazakhstan and we had a pleasant stay. Check-in and check-out process was swift and easy. The location is central and very convenient. The property is lovely with spacious rooms and good amenities. The snow capped Mountain View from our room was wow! The breakfast selection was great. The rooms and bathrooms are dated and need an upgrade. Overall we had a wonderful stay.

Bad experience

Ocena na stronie TripAdvisor 1.0/5

Vandanabchhabra Friends getaway - Opinia zatwierdzona w TripAdvisor

worst experience at Rixos Almaty... they take undue advantage of situations , have a biast against Indians, impose restrictions and have guidelines that are not of any international standards... while the staff is very polite and helpful but think Indians are only for extracting money ... hotel is old and not upto a 5 star standard

Dear Ms. Chhabra Vandana, Thank you for sharing your feedback regarding your recent stay at Rixos Almaty. We sincerely apologize for any negative experiences you had during your visit. Our goal is to provide an exceptional experience for all our guests, and we regret that we did not meet your expectations in several areas. We take all feedback seriously and are concerned by your comments regarding the treatment you received. At Rixos Almaty, we strive to offer the highest level of hospitality to all of our guests, regardless of nationality, and any suggestion of bias is taken seriously. We will investigate this further with our team to ensure that all guests are treated with the respect and care they deserve. In order to investigate this matter, please contact us at +77019502091 or email us at anara.balgimbayeva@accor.com We also regret that you found the hotel to be below your expectations in terms of facilities and standards. We are committed to continuously improving our property and services, and your comments will be valuable in helping us enhance the experience for future guests. Kind regards, Anara Balgimbayeva Guest Relations Manager

Disappointing Experience with Deposit Policy

Ocena na stronie TripAdvisor 2.0/5

602gg Opinia zatwierdzona w TripAdvisor

I recently stayed at the Rixos Hotel in Almaty, expecting a seamless experience from such a renowned brand, but I was disappointed by their handling of the credit card deposit. Upon check-in, the hotel required a deposit block on my credit card, which was understandable. However, I was surprised to find out that this block cost me an additional €20, even though there were no actual transactions made on the card. This charge was never clearly communicated beforehand, and it felt unreasonable to incur this cost without any explanation or justification.

Dear Guest, Thank you for sharing your feedback about your recent stay at the Rixos Hotel in Almaty. We're truly sorry to hear that you had a less-than-ideal experience regarding the credit card deposit process. We understand your frustration with the €20 charge for the deposit block, and we apologize for any confusion caused by the lack of clear communication. The deposit block is typically a standard procedure to cover any incidental charges, but we agree that the associated costs should have been explained more clearly at the time of booking or check-in. We take your concerns seriously and will work to improve how we communicate these policies to ensure that future guests are fully informed. Your feedback is invaluable in helping us maintain the high standards of service that our guests expect from the Rixos brand. We hope you'll consider staying with us again in the future, and we are committed to making sure your next experience is more in line with your expectations. Kind regards, Anara Balgimbayeva Guest Relations Manager

A nice stay amid faded grandeur

Ocena na stronie TripAdvisor 4.0/5

Colin E Opinia zatwierdzona w TripAdvisor

First time in Kazakhstan for business, and I was lucky enough to stay at the Rixos. If you’ve seen some of my other reviews, you’ll know I use ‘faded grandeur’ quite a lot. But I think that hits this place on the head. The hotel is big and imposing, not least because of the massive atrium you can see from the front door. The rooms are very spacious – my basic one had a good bed, working desk, side table and mini sofa, and the bath in the bathroom was both big and complete with air jets (yes, there was a shower as well). The hotel amenities are pretty good – a few shops scattered around, gym & swimming pool, and of course the conference facilities that we were there to use. And there was the expected ironing board and iron in the room (decent ones too). Almaty is a really different city – I think I’d like to go back again to be honest – but lots of things were easily within strolling distance. The whole thing is just a bit ‘weathered’ though. Some of the carpet needs a bit of TLC, all the side doors and back gate were cable-tied shut, etc. To be fair, we’d probably be talking serious money to give the place an overhaul. I’d definitely stay here again though.

Dear Coline, Thank you for sharing such a thoughtful review of your recent stay at the Rixos Hotel in Almaty. We're delighted to hear that you had a positive experience overall and appreciate your honest feedback. It’s great to know you enjoyed the spacious room, the amenities, and the hotel’s prime location. Almaty is indeed a unique city, and we’re glad you had the chance to explore it during your visit. We also appreciate your observations about the hotel’s condition. While the Rixos brand aims to deliver high standards of luxury, we understand that certain areas may show signs of wear over time. Rest assured, your feedback regarding the carpet and other details will be passed on to our management team as we continually look for ways to improve and maintain the hotel. We’d be thrilled to welcome you back on your next visit to Almaty and look forward to offering you an even better experience. Thank you once again for your feedback and for choosing Rixos. Best regards, Anara Balgimbayeva Guest Relations Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 136 Liczba opinii 9.4/10 Lokalizacja
  • 254 Liczba opinii 5.1/10 Pokój
  • 331 Liczba opinii 7.2/10 Obsługa
  • 6 Liczba opinii 7.1/10 Internet
  • 152 Liczba opinii 5.9/10 Klimat
  • 122 Liczba opinii 8.4/10 Śniadanie
  • 108 Liczba opinii 7.9/10 Udogodnienia
  • 91 Liczba opinii 3.7/10 Czystość

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