Rixos Almaty 5 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 109

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506 99 Saken Seifullin Avenue, 050012 ALMATY, Kazachstan

Opis

O hotelu

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Nasze pokoje

Lokalizacja hotelu

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazachstan

Pozycja GPS:43.2493887, 76.9350809

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 109

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 029

Certyfikat Doskonałości 2024

Good Hotel - Central Location.

Ocena na stronie TripAdvisor 4.0/5

the_businessdoctor Rodziny - Opinia zatwierdzona w TripAdvisor

We stayed at Rixors for a week. Good rooms. Staff was friendly. We did have issues with cleanliness in the room. Food was ok… Location was probably the main reason for stay at this property.

Dear Guest, Thank for taking the time to share your feedback with us. We are happy to hear that your overall stay was good, and that you found our location and our team great. We apologize if cleaning of the room didn't meet your expectations and your comment was shared with relevant department teams. We always strive to provide the best service to all our guests and we really hope to welcome you back at Rixos Almaty. We would really appreciate if you could reach us directly at hb1n9-fo@accor.com so we can personally talk to you and get all your comments and suggestions for future improvements. Kind regards, Anara Balgimbayeva Guest Relations Manager

Great Location, But Service & Maintenance Need a Boost

Ocena na stronie TripAdvisor 3.0/5

698himanshub Rodziny - Opinia zatwierdzona w TripAdvisor

Rixos has a prime city-center location, but the property feels old and poorly maintained. We were upgraded to a junior suite, but worn carpets, shabby furniture, and broken curtains left a poor impression. Room service was inconsistent, elevators unreliable, and breakfast was limited with average quality. This is not the Rixos standard I’ve experienced elsewhere. The brand needs to urgently refresh the property and improve service to match its reputation.

Dear Guest, Thank you for your feedback. We are sorry to hear that your stay with us did not meet your expectations. We always strive to provide the best service to all our guests and we regret that we didn't achieve that during your stay. We would like to communicate with you personally to get all the information about your stay, and if you could write us at hb1n9-fo@accor.com, we would really appriciate that. Please be assured that your feedback is shared with all department teams and we are committed to preventing such issues in the future and to ensure that your next stay with us is comfortable and meets your expectations. Kind regards, Anara Balgimbayeva Guest Relations Manager

Disappointed

Ocena na stronie TripAdvisor 3.0/5

Mariya M Opinia zatwierdzona w TripAdvisor

I booked suite upon check in I was told the standard rooms are called suite after arguing I was finally given the room I booked! The rooms are old but it’s not an issue what is an issues is very poor cleaning of the rooms! The carpets are dirty and stained more over daily cleaning is not even hovering the floors! The bedsheet are changed only when you argue every few days! The ac works poorly and the hot water you have to wait twenty minutes to run before you can take a shower! I have called several times asked to speak to manager instead they just sent cleaning staff in the room without Hoover! For the price you pay it not more than three star! The only thing good is food.

Dear Ms. Mariyam, Thank you for taking the time to share your feedback with us. We regret that your stay with us didn't meet the high standards of service we are committed to provide. All your comments are being shared with all department heads and our team will conduct an internal investigation to identify the root causes of this incident so we can take the necessary steps to prevent any future recurrence. Our procedures will be thoroughly reviewed and improved accordingly. We kindly ask you to contact us at hb1n9-fo@accor.com so we can personally adress all the issues that you encountered during your stay. Kind regards, Anara Balgimbayeva Guest Relations Manager

A good hotel in a good location

Ocena na stronie TripAdvisor 4.0/5

robyn r Opinia zatwierdzona w TripAdvisor

This hotel is well situated, being within walking distance of some of the main city attractions, and this is one of its main draw cards. Not sure that it is up to the standard of the number of stars advertised, but overall, it delivers a reasonable standard of accommodation, pleasant service and a fairly good breakfast (the fresh bread was very welcome). It is nevertheless in need of refreshing.

Dear Guest, Thank you for taking the time to share your feedback with us. We are happy to hear that your overall expirience was good. We always strive to provide the best expirience for our dear guests. We are more than happy to talk to you and hear your suggestions on areas that need improvement, if you could kindly write us at hb1n9-fo@accor.com, we would appreciate it. We hope that we have the opportunity to welcome you back in the future. Kind regards, Anara Balgimbayeva Guest Relations Manager

Pleasant stay!

Ocena na stronie TripAdvisor 4.0/5

Megsblogged Rodziny - Opinia zatwierdzona w TripAdvisor

We stayed in Rixos Almaty for 3 nights on our holiday in Kazakhstan and we had a pleasant stay. Check-in and check-out process was swift and easy. The location is central and very convenient. The property is lovely with spacious rooms and good amenities. The snow capped Mountain View from our room was wow! The breakfast selection was great. The rooms and bathrooms are dated and need an upgrade. Overall we had a wonderful stay.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 135 Liczba opinii 9.3/10 Lokalizacja
  • 249 Liczba opinii 5.4/10 Pokój
  • 327 Liczba opinii 7.4/10 Obsługa
  • 6 Liczba opinii 8.8/10 Internet
  • 148 Liczba opinii 6.7/10 Klimat
  • 113 Liczba opinii 9/10 Śniadanie
  • 99 Liczba opinii 8.3/10 Udogodnienia
  • 89 Liczba opinii 3.4/10 Czystość

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