Novotel Almaty City Center 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 495

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Novotel Almaty City Center - Image 1
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Novotel Almaty City Center - Image 4
Dostyk Avenue 104 A, A25D5Y3 ALMATY, Kazachstan

Opis

O hotelu

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

Nasze pokoje

Lokalizacja hotelu

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazachstan

Pozycja GPS:43.242166, 76.958027

Telefon
Faks +7 727 355 3939

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 495

Ocena TripAdvisor  4.4/5  Liczba opinii: 162

Certyfikat Doskonałości 2025

Good city centre hotel

Ocena na stronie TripAdvisor 4.0/5

Simon21a Opinia zatwierdzona w TripAdvisor

My stay here did not start well as the hotel messed up the airport transfer on arrival and I was left stranded at 0430. They did, though, apologide with complimentary fruit, wine and bottled water and a free airport transfer on departure. Otherwise I enjoyed my stay. The room was comfortable (not lavish but standard Novotel standard), although the desk was a bit small. Breakfast was good and the bar and restaurant were lively and provided a good selection of food and drinks. There is also a fairly well-equipped gym too which looks quite new (and a swimming pool, which I did not use). The location is also very central, though I did not have time to explore the city. I would be happy to stay there again.

Thank you for sharing your feedback. We deeply regret the initial mix-up with the airport transfer and understand how frustrating that must have been. We're glad our efforts to make it right with the complimentary amenities and departure transfer were appreciated. It’s wonderful to hear that you enjoyed the rest of your stay, including the comfort of your room, breakfast, and our lively bar and restaurant. We're also pleased that our central location and gym facilities added to your experience. Thank you for your understanding, and we’d be happy to welcome you back in the future for an even smoother stay.

I WON'T STAY AGAIN

Ocena na stronie TripAdvisor 1.0/5

Inspire37433098456 Opinia zatwierdzona w TripAdvisor

I stayed at this hotel last October 2025. During my stay, I lost some money from my room. I noticed that the room had been cleaned while I was out, as several items were moved and the bed had been made. In addition, I also lost my phone charger from the room. When I reported this to the receptionist, her response was very unprofessional. She appeared frustrated, hit the keyboard. Overall, many of the staff were not hospitable, and the experience was disappointing.

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We always recommend guests store their valuables in the in-room safe for added security. While we have no confirmation that the items were taken by hotel staff, we take all concerns seriously. We truly regret that this affected your stay and will continue to review our procedures to ensure a more secure and comfortable experience for all guests.

They could offer better service

Ocena na stronie TripAdvisor 4.0/5

henriquesouzalima Opinia zatwierdzona w TripAdvisor

Modern and nice hotel, it follows the same pattern you expect to find in a Novotel hotel. However, I got a little bit disappointed with the reception. They were not very friendly or attentive. We were 2 adults and 2 kids, during the check in they didn't mention anything, but just after they sent a whatsapp message asking if we wanted an extra bed. I answered yes, but nothing happened, not even an answer. Then, I asked in the reception for the extra bed, they said it would be charged, ok, no problem, but they charged only to put blankets on the sofa that was already in the room. In despite of that, the hotel looks very new, the breakfast is excellent, their restaurant was a good option for the dinner too. I liked the idea of giving an empty bottle in each room, wich you can fill with water in the corridor's filter, as you want. The room (bed, bathroom and shower) is very good. The location is great, just in front the square of a big conference hall (The Palace of The Republic), the famous and traditional Kazakhstan Hotel, and right next to the cable car to the Kok Tobe Hill, where many tourists and local people go the see the view, the sunset, etc...

Thank you for sharing your feedback. We’re glad you enjoyed our location, breakfast, and room amenities. We apologize for the service experience during check-in and the confusion about the extra bed. This is certainly not the standard we aim for, and we’ll be reviewing our communication and service processes to ensure smoother interactions in the future. We truly appreciate your input and hope to welcome you back for a more seamless experience.

Great hotel, fantastic staff

Ocena na stronie TripAdvisor 5.0/5

vivianzyu Opinia zatwierdzona w TripAdvisor

Wasn't expecting much but was really impressed by the hospitality at this hotel. I only had one quick night in Almaty and chose this hotel because of its central location, but the staff made it an extra special stay. The reception staff and porters were absolutely awesome - so friendly, accommodating, and professional. When they found out that I needed to check out at 3AM due to an early flight, they proactively had the kitchen make me a to-go lunchbox since I wouldn't be able to make it to the onsite breakfast. Also really loved the filtered water stations spread across each floor of the hotel.

Thank you so much for sharing your experience! We're thrilled to hear that our central location, friendly staff, and thoughtful amenities like the filtered water stations contributed to making your brief stay in Almaty memorable. We truly value your kind words and appreciate you choosing our hotel. We hope to welcome you back for a longer visit next time!

I expected more

Ocena na stronie TripAdvisor 2.0/5

Francesco-GRAFFIGNA Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

4 stars international hotel with no currency change? For real? Sauna is kind of small. Few international TV Channels. Rooms are essential. It could have be done better.

Thank you for your feedback. Please note that currency exchange is not a service provided by the hotel; however, most debit and credit cards are widely accepted. Our team is always available to provide advice and information about five nearby currency exchange offices within 500 meters of the hotel. Regarding the rooms and TV channels, they are designed to meet Novotel brand standards, ensuring comfort and consistent quality for all our guests. We appreciate your understanding.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 553 Liczba opinii 9.5/10 Lokalizacja
  • 542 Liczba opinii 7.7/10 Pokój
  • 754 Liczba opinii 8.9/10 Obsługa
  • 9 Liczba opinii 7.1/10 Internet
  • 371 Liczba opinii 8.9/10 Śniadanie
  • 229 Liczba opinii 8.8/10 Czystość
  • 203 Liczba opinii 8.4/10 Jedzenie
  • 183 Liczba opinii 5/10 Komfort

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