Mercure Almaty City Center 4 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 525

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Mercure Almaty City Center - Image 1
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53 Abylai Khan Avenue, 050000 ALMATY, Kazakhstan

Opis

O hotelu

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

Nasze pokoje

Lokalizacja hotelu

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

Pozycja GPS:43.263862, 76.939901

Telefon
Faks +7 727 344 2845

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 525

Ocena TripAdvisor  4.5/5  Liczba opinii: 167

Wow in the Heart of Almaty!

Ocena na stronie TripAdvisor 5.0/5

MarcoPro2050 Opinia zatwierdzona w TripAdvisor

Pro's: Large, comfortable, safe & secure room. Bed comfort was the best of my 3 weeks touring the Silk Road. Breakfast is filled with freshly prepared hot and cold foods, variety of beverages, fresh baked pastries and breads, fresh fruit, yogurt, 3 types of local honey and more. Service at the front desk was always attentive and accommodating. Location is ideal and centrally-located. Hotel is relatively new. Con's: None that I experienced. Many thanks for the Happy Birthday surprise piece of cake. Wow1 Would I return to stay here again? Yes. Would I recommend it to others? Yes.

Dear Guest, Thank you so much for your fantastic review! We're delighted to hear that you had such a wonderful experience at our hotel, from the comfortable room to the diverse and fresh breakfast selection. It's also great to know that our team at the front desk could assist you and make your stay even more special with the birthday surprise. We're thrilled that you'd recommend us and we can't wait to welcome you back on your next visit to Almaty! Best regards, Mercure Team

CONVENIENTLY LOCATED.

Ocena na stronie TripAdvisor 5.0/5

NikhilDubey Opinia zatwierdzona w TripAdvisor

Hotel is located right in the heart of the town.The famous Arbat Street is close by and so are many good eating places including some good Indian restaurants. The staff speaks and understand English which is very helpful else in Almaty language can be a big problem. Only problem that I found was that there weren't any amenities in the room like body lotion etc.

Dear Guest, Thank you for your feedback! We're glad to hear that you found our location convenient and enjoyed being close to Arbat Street and local restaurants. It's great that our staff's English skills were helpful to you. We appreciate your comment about the room amenities and will look into ensuring a more complete set of toiletries for our guests. We hope to welcome you back soon! Best regards, Mercure Team

Outrageous Cleaning Policy. Brand’s promise broken

Ocena na stronie TripAdvisor 3.0/5

mimiMexico_df Friends getaway - Opinia zatwierdzona w TripAdvisor

I would have given them a 4, maybe a 5, because it’s nice, spacious hotel (US style) with smiling people all over the place; breakfast buffet is tasty and has many options, I loved the sunny light that enters the room, which also makes it cheerful. DOWNSIDE: when we came back after a spent day touring Almaty… we found out that our room had not been cleaned at all!…I dialed the front desk to let them know and expected a solution… instead they told me that “their hotel policy is to clean the rooms every other day”.!!!!!!!!!!!!!!!!!!!!! ????? What???!!! (I just came for two nights)… Of course that policy wasn’t informed when booking, or at check in. Although pricing doesn’t seem to be considering their policies.

Dear Guest, Thank you for sharing your feedback, and we’re glad to hear that you enjoyed our spacious rooms, cheerful atmosphere, and the variety offered in our breakfast buffet. However, we deeply apologize for the inconvenience and frustration caused by the cleaning policy during your stay. We understand your disappointment, especially since the policy wasn’t clearly communicated at the time of booking or check-in. This is certainly not the experience we want for our guests. Your feedback is important, and we will review how we can better inform guests about this policy in the future, both on our website and at the time of check-in. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay. Warm regards, Mercure Team

Very Good Stay (4.4 out of 5.0)

Ocena na stronie TripAdvisor 4.0/5

ConstantTrekker Opinia zatwierdzona w TripAdvisor

I stayed four nights. The location was very good (4.5), as it was central for my purposes, and the airport was about 30-35 minutes away. Inexpensive taxis were abundant, through the YandexGo app. I reserved a 1-bedroom suite (#1102), and it was very good (4.5); it was large, nicely appointed, and clean. The hotel seems fairly new. The AC worked great, once I knew I had to notify the front desk to turn it on. Other than some street noise, the room was super quiet. The bathroom was nice, with a separate tub area. It took a bit of time to get hot water in the shower, though. Staff service was excellent (5.0); they were quick to answer my questions and requests. English was spoken by everyone, some better than others. For a mid-range hotel brand, the breakfast buffet was excellent (4.8). Lots of food and drink choices, including made-to-order eggs; however, I didn't know I could order them until my last day. They also had an array of French pastries each day. The food was good throughout the hotel, including in the bar. For my purposes, the gym facilities were fair (3.0), since it only had a set of dumbbells (2 to 20 kilos), a flat bench, an incline bench, and a few cardio machines. It was a disappointment.

Dear Guest, Thank you for taking the time to share such a detailed review of your stay at Mercure Almaty City Center. We're thrilled to hear that you had a very good stay overall and appreciated many aspects of our hotel. We're glad you found our location convenient and appreciated the easy access to taxis via the YandexGo app. It's also wonderful to hear that you enjoyed your 1-bedroom suite, noting its size, cleanliness, and the functionality of the AC once it was activated. We appreciate your feedback about the bathroom and the time it took to get hot water, as well as your positive comments on the quietness of the room despite some street noise. We're especially pleased to hear your high praise for our staff's service and the breakfast buffet. Your mention of the made-to-order eggs and French pastries is delightful, and we will ensure to make it more apparent for future guests that they can order custom eggs. We also take note of your feedback regarding the gym facilities. We understand the importance of a well-equipped gym for our guests and will certainly look into enhancing our offerings to meet your expectations better. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back to our hotel in the future. Best regards, Mercure Almaty City Center

Good decent hotel

Ocena na stronie TripAdvisor 4.0/5

mel7155 Couples - Opinia zatwierdzona w TripAdvisor

Decent 4 star hotel with decent sized rooms and good air con system . Breakfast is pretty decent and comprehensive . Rooms are relatively modern . Service and room service is also efficient . Only issue is that the water pressure in the toilet is pretty weak that fluctuates from hot and cold , strong and weak . Other than that , okay place to stay in .

Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found our hotel to be a good and decent place to stay, with modern rooms, an efficient air conditioning system, and a comprehensive breakfast. We are also glad that you appreciated the efficiency of our service and room service. We apologize for the issue you encountered with the water pressure in the toilet. Please know that we take your comments seriously and will address this matter promptly to ensure it does not affect future stays. We look forward to welcoming you back and providing you with an even better experience. Best regards, Mercure Almaty City Center

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 286 Liczba opinii 9.7/10 Lokalizacja
  • 369 Liczba opinii 8.9/10 Pokój
  • 510 Liczba opinii 9.5/10 Obsługa
  • 12 Liczba opinii 9.2/10 Internet
  • 224 Liczba opinii 9.2/10 Śniadanie
  • 185 Liczba opinii 9.5/10 Czystość
  • 155 Liczba opinii 8.3/10 Komfort
  • 126 Liczba opinii 9.1/10 Jedzenie

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