Mercure Almaty City Center 4 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 471

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Mercure Almaty City Center - Image 1
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53 Abylai Khan Avenue, 050000 ALMATY, Kazakhstan

Opis

O hotelu

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

Nasze pokoje

Lokalizacja hotelu

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

Pozycja GPS:43.263862, 76.939901

Telefon
Faks +7 727 344 2845

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 471

Ocena TripAdvisor  4.5/5  Liczba opinii: 170

Best location with great service

Ocena na stronie TripAdvisor 5.0/5

shahdipfun Rodziny - Opinia zatwierdzona w TripAdvisor

We had a wonderful stay in Mercure Almaty. Location to arbat street is just 5 minutes walking, safe neighbourhood, view of mountains from the room is best. Staff is also very helpful. At the reception Ayana was very helpful. Christima & Syadina were very helpful in all thru my stay for breakfast as we had few food restrictions. Kassym chef made special food for us.

Dear Guest, Thank you so much for your kind words! We're delighted to hear that you had a wonderful stay at Mercure Almaty and enjoyed the location, mountain views, and warm hospitality. Ayana, Christina, Syadina, and Chef Kassym will be very happy to know their efforts made your stay more comfortable — especially with your food preferences. We truly appreciate your feedback and hope to welcome you back again soon! 💛 Best regards, Mercure Almaty Team

Great Stay and Best locaiotn.

Ocena na stronie TripAdvisor 4.0/5

ammn11 Opinia zatwierdzona w TripAdvisor

Lovely located hotel in the heart of Almaty. You can easily go anywhere. Easy access to all metro stations and bus routes. Lovely staff and good selection breakfast. I would highly recommended and visit it again soon. The staff even managed to credit my stay with ALL Accor. Thanks a lot for making my stay wonderful!

Dear Guest, Thank you for your kind words! We’re delighted to hear that you had a great stay and enjoyed our central location, friendly staff, and breakfast selection. It’s wonderful to know that our team could assist with crediting your stay with ALL Accor. We truly appreciate your recommendation and look forward to welcoming you back soon! Best regards, Mercure Almaty Team

Wow in the Heart of Almaty!

Ocena na stronie TripAdvisor 5.0/5

MarcoPro2050 Opinia zatwierdzona w TripAdvisor

Pro's: Large, comfortable, safe & secure room. Bed comfort was the best of my 3 weeks touring the Silk Road. Breakfast is filled with freshly prepared hot and cold foods, variety of beverages, fresh baked pastries and breads, fresh fruit, yogurt, 3 types of local honey and more. Service at the front desk was always attentive and accommodating. Location is ideal and centrally-located. Hotel is relatively new. Con's: None that I experienced. Many thanks for the Happy Birthday surprise piece of cake. Wow1 Would I return to stay here again? Yes. Would I recommend it to others? Yes.

Dear Guest, Thank you so much for your fantastic review! We're delighted to hear that you had such a wonderful experience at our hotel, from the comfortable room to the diverse and fresh breakfast selection. It's also great to know that our team at the front desk could assist you and make your stay even more special with the birthday surprise. We're thrilled that you'd recommend us and we can't wait to welcome you back on your next visit to Almaty! Best regards, Mercure Team

CONVENIENTLY LOCATED.

Ocena na stronie TripAdvisor 5.0/5

NikhilDubey Opinia zatwierdzona w TripAdvisor

Hotel is located right in the heart of the town.The famous Arbat Street is close by and so are many good eating places including some good Indian restaurants. The staff speaks and understand English which is very helpful else in Almaty language can be a big problem. Only problem that I found was that there weren't any amenities in the room like body lotion etc.

Dear Guest, Thank you for your feedback! We're glad to hear that you found our location convenient and enjoyed being close to Arbat Street and local restaurants. It's great that our staff's English skills were helpful to you. We appreciate your comment about the room amenities and will look into ensuring a more complete set of toiletries for our guests. We hope to welcome you back soon! Best regards, Mercure Team

Outrageous Cleaning Policy. Brand’s promise broken

Ocena na stronie TripAdvisor 3.0/5

mimiMexico_df Friends getaway - Opinia zatwierdzona w TripAdvisor

I would have given them a 4, maybe a 5, because it’s nice, spacious hotel (US style) with smiling people all over the place; breakfast buffet is tasty and has many options, I loved the sunny light that enters the room, which also makes it cheerful. DOWNSIDE: when we came back after a spent day touring Almaty… we found out that our room had not been cleaned at all!…I dialed the front desk to let them know and expected a solution… instead they told me that “their hotel policy is to clean the rooms every other day”.!!!!!!!!!!!!!!!!!!!!! ????? What???!!! (I just came for two nights)… Of course that policy wasn’t informed when booking, or at check in. Although pricing doesn’t seem to be considering their policies.

Dear Guest, Thank you for sharing your feedback, and we’re glad to hear that you enjoyed our spacious rooms, cheerful atmosphere, and the variety offered in our breakfast buffet. However, we deeply apologize for the inconvenience and frustration caused by the cleaning policy during your stay. We understand your disappointment, especially since the policy wasn’t clearly communicated at the time of booking or check-in. This is certainly not the experience we want for our guests. Your feedback is important, and we will review how we can better inform guests about this policy in the future, both on our website and at the time of check-in. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay. Warm regards, Mercure Team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 268 Liczba opinii 9.8/10 Lokalizacja
  • 337 Liczba opinii 8.9/10 Pokój
  • 460 Liczba opinii 9.3/10 Obsługa
  • 10 Liczba opinii 9.7/10 Internet
  • 197 Liczba opinii 9.3/10 Śniadanie
  • 148 Liczba opinii 9.5/10 Czystość
  • 141 Liczba opinii 8.6/10 Komfort
  • 115 Liczba opinii 8.7/10 Jedzenie

Zarządzane przez Trustyou

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Almaty - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.