Mercure Orléans Portes de Sologne Hotel 4성

Hotel part of golf club. Small rooms for two people no fridge no tv working Meant to be 4 stars it’s not Breakfast tea not provided only earl grey. If you ask you get one tea bag and have to pay for more No milk provided you have to ask. No suitcase stand Big shower really nice Food. We were in a group tour good starter main meal chicken with six potatoes no veg Nice dessert Staff stressed place full of other parties Morning breakfast crowded again staff stressed out did not answer your questions so understaffed for the amount of people Bar area taken up with golfers no seating away from bar. Outside area good if sunny. Would not give this 4 stars.

This is the review we sent to the hotel and their reply. We have stayed at this hotel and other Mercures, Novotels, Sofitels many times. We would think twice about staying agin because of the sheets-in a four star hotel. "Staff were charming, particular on Saturday night the receptionist and the Barman. Restaurant was ok-not gastronomic but acceptable. We had to hunt for "english breakfast" tea the following morning. Bedroom had neither a safe nor a fridge (Novotel in Limoges has as does or did the Mercure in central Orleans). The Aircon sort of worked but opening the window was more effective. Bed was very Comfortable in theory BUT and it is a VERY BIG BUT our bottom sheet was some plasticky PAPER composite that came off the mattress easily, tore and was thoroughly uncomfortable. When it came off I realised at about 5 am I was sleeping on the nylon topped mattress itself which is not hygenic for me or subsequent guests. The duvet cover and the underlying sheet were cotton so why was the bottom sheet this paper composite. If this is now standard Accor policy to use paper sheets then we sadly will not stay at this hotel again or indeed any other Accor hotel using paper sheets. This is a four star hotel after all!!!! It is important that we now know what Accor's policy is on this. Please reply. I have held off putting up a trip advisor review until I get an answer. Trip type Vacation Travel group Couple Rooms: 3 Service: 4 Location: 5 Hotel highlights Quiet Visited in April Response from the owner an hour ago Good afternoon, Dear Guest, Thank you for your review and we are sorry to hear that your stay was not up to your expectations. Regarding bedding and as my colleague explained to you when you left, the fitted sheet is a disposable sheet ( not paper) to protect the mattress and brings a "more" hygiene. You then have the top sheet and the duvet. I make a point with the room service regarding the proper placement of the mattress. I am still sincerely sorry if the bedding equipment did not suit you. Regards, Delphine" 

Beautiful hotel and grounds.We had a one night stopover at this lovely hotel en routeto the Dordogne area.It is in a beautiful setting and the hotel is of good quality, the rooms being nicely furnished ,the hotel staff friendly and the restaurant very good. Could have spent more time here

The Hotel itself is quite nice, pretty setting, staff we spoke to were nice, rooms okay, a bit dated and need updating, but the food is awful, the waiting staff rude, as a transit hotel its fine, but dine out with the Hotel to avoid the food.

Booked last minute for one night to break up the road trip home, paid £160ish for the privilege. Positives: Receptionist and barman were friendly, room was very spacious and linen clean. Negatives: Cheap uncomfortable bed, room may be spacious but feels soulless due to no pictures on the walls and furniture felt more appropriate for a hostel. Overall the room was clean until you look at the bathroom floor which was utterly filthy, more like something you’d see in a public WC. Very large but very old Samsung TV’s, not connected to WiFi so couldn’t log in to Netflix or even screen mirror from phone, so French TV it’ll be to relax then….oh and despite having two TV’s in the room one had to be unplugged as the remote worked both at the same time, genius. Finally the hotel corridors smell like an EasyJet flight returning from Magaluf (I imagine). Thoughts and msg to Mercure; Just because it’s a ‘business’ hotel doesn’t mean customers don’t want home comforts, buy some more pillows, pictures for the walls and upgrade the 10 year old TV’s. While you’re at it how about a headboard covered in fabric & foam so you can sit up comfortably in bed?? Finally I think it’s great that French hotels are so pro-dogs, we really struggle to find places to stay in England with ours but if your going to let people bring them you have to expect accidents so perhaps having your corridor carpets professionally cleaned once in a while might help to ensure the smell of caca goes away??? Peace.