Mercure Belgrade Excelsior bintang 4

Catatan tamu Avis (Peringkat ALL) 4.7/5 463 ulasan

Jaminan Harga
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Mercure Belgrade Excelsior - Image 1
Mercure Belgrade Excelsior - Image 2
Mercure Belgrade Excelsior - Image 3
Mercure Belgrade Excelsior - Image 4
Kneza Milosa 5, 11000 BELGRADE, Serbia

Deskripsi

Keistimewaan hotel

  • Located in Belgrade city center, within walking distance to all major sites.

  • Pet-friendly, non-smoking property, with smoking allowed only on the 2nd floor terrace.

  • All rooms feature free Wi-Fi, opening windows, minibar, safe, LED TV, slippers, and hairdryer.

  • Restaurant offering locally and internationally inspired cuisine, with no single-use plastics.

  • Green Key certification.

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Lokasi hotel

Mercure Belgrade Excelsior

Kneza Milosa 5
11000 BELGRADE
Serbia

GPS:44.809764, 20.465626

Telepon
Fax +381 11 3231951

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Antar-jemput
  • Restoran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

IVO

Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

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Cari tahu selengkapnya

Peringkat ALL  4.7/5  463 ulasan

Peringkat TripAdvisor  4.5/5  922 ulasan

Sertifikat keunggulan 2023

A nice place and nice central location.

Catatan Tripadvisor 4.0/5

Dincer C Ulasan TripAdvisor tersertifikasi

In general, the hotel was very good and clean. We had the bed and breakfast option and experienced a rich breakfast buffet every morning. Apart from the breakfast, the restaurant was not to the standard of a four-star hotel. The menu was quite limited. As the building is probably old, it was not possible to fit a second elevator. There was only one old and small elevator which was not sufficient for the traffic of that building. Maybe a faster and more modern elevator would increase the efficiency and customer satisfaction. Although our room was quite spacious (and very clean) some of our friends had complaints of the small size of their rooms and considered it not fair to pay the same rate as the others with better rooms.

Dear DincerCAGIN, Thank you for sharing your detailed feedback! We’re happy to hear that you enjoyed our location and found our hotel to be clean and comfortable. It’s also wonderful to know that you appreciated the rich breakfast buffet each morning. We appreciate your constructive comments. We’re always working on enhancing our guests' experience, and feedback like yours helps us identify areas where we can improve. We’ll take your suggestions into consideration for future improvements. We hope to have the opportunity to welcome you back and provide an even better experience. Your Mercure Belgrade Excelsior team

Great location and very central. Easy walking distance to sights and restaurants and shops.

Catatan Tripadvisor 5.0/5

GlobeTrotter Solo travel - Ulasan TripAdvisor tersertifikasi

Excellent location. Right in the middle of Belgrade. Walking distance to many shops and sights. Belgrade has a pharmacy and supermarket on every street amd restaurants galore. Many many parks and green spaces to chill with a drink or snack in hand. All walking distance from the hotel. Hotel is nice with a small restaurant for breakfast. Reasonable choice of options. Both hot and cold. Reception staff always friendly. I had a single room. My mattress was super uncomfortable/hard, but after telling reception and asking for a duvet to be placed on it, I was able to sleep comfortably. Room was small but fine for my needs. Shower was lovely and hot and great water pressure. Not much room by the sink for my stuff but there was storage next to the door. I would stay again for the location as it was so convenient to get around from there.

Dear GlobeTrotter, Thank you for your wonderful review and for taking the time to share your experience with us! We're glad you enjoyed our location and found it convenient for exploring Belgrade. We appreciate your feedback about the mattress and are pleased we could help make your stay more comfortable. We hope to welcome you back soon! Your Mercure Belgrade Excelsior team

Nightmare

Catatan Tripadvisor 2.0/5

Amyaltamimi Couples - Ulasan TripAdvisor tersertifikasi

First of all we arrived as a group 47 , by the way there were other groups in Tia hotel with a small elevator and small breakfast area .. Getting all these up was a challenge, we walked to 7th floor our friends got stuck in the elevator , people were getting stuck easily , cuz it’s an old elevator. First thing as I walk into the room , I smell sewage , open the water , gushing out brown water , told to run it run a bit . No Kleenex on the room , and a buzzing sound all night off and on . Breakfast was a night mare , one 3 meter table with the buffet for over 50 people , and no room to sit them all. I would say want to be a 4 star hotel , work on it . I don’t appreciate associating the smell of sewage with Mercure .

Dear Amyaltamimi, Thank you for sharing your feedback. We are truly sorry your stay did not meet your expectations and apologize for the inconvenience you encountered. Regarding the elevator situation, we understand the frustration, especially with a group of your size. The combination of more people and luggage likely contributed to the overcrowding issue, making the situation even more challenging. While we provided guidelines to help manage capacity, we recognize that this may have been difficult in practice, and we will use your feedback to improve the process for accommodating large groups. Thank you for your suggestions. Please rest assured that we take your comments seriously as part of our efforts to maintain Mercure's high standards. We hope to welcome you back and provide a better experience in the future. Your Mercure Belgrade Excelsior team

Small crammed rooms

Catatan Tripadvisor 3.0/5

samc21222 Keluarga - Ulasan TripAdvisor tersertifikasi

I stayed here for a night and I guess that was enough in this hotel. Small crammed rooms and even smaller bathrooms. No bath only shower in the two rooms that I booked. Lift is very dodgy and it takes a while to go up and down. I wasn’t comfortable using the lift. Location is good and majority of the attractions are walking distance. Bar prices are very steep !! Wouldn’t stay here again !!

Dear samc21222, Thank you for taking the time to share your feedback. While we’re glad you appreciated our location, we’re sorry to hear that the room size and bathroom facilities did not meet your expectations. We will look into your concerns about the elevator. We’re sorry to hear that you wouldn’t stay with us again, but we hope you enjoyed your time exploring the city. Your Mercure Belgrade Excelsior team

Central location hotel

Catatan Tripadvisor 4.0/5

özge b Ulasan TripAdvisor tersertifikasi

This hotel has good sized rooms for a couple (we had double bed) , very central location, great breakfast, good coffee, very helpful staff, gave us extra towels. Hotel is at walking distance to all main attractions and parks, shops, restaurants, squares.

Dear özge b, Thank you so much for taking the time to share your experience with us! We're happy to hear that you enjoyed our rooms, location, and the breakfast offerings—especially the coffee! It's also great to know our staff could assist you with extra towels and make your stay more comfortable. We hope to welcome you back in the future for another enjoyable visit. Your Mercure Belgrade Excelsior team

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 273 ulasan 9.3/10 Lokasi
  • 306 ulasan 8.2/10 Kamar
  • 398 ulasan 9.6/10 Pelayanan
  • 7 ulasan 8.1/10 Internet
  • 128 ulasan 9/10 Sarapan
  • 111 ulasan 8.6/10 Kebersihan
  • 72 ulasan 7.9/10 Suasana

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