Dear Ms H., Thank you for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. I was truly delighted to read your kind comments and to know that the warmth, professionalism and care shown by the team left such a strong impression on you throughout your stay. I was especially sorry to learn of your fall and injury, though I was very pleased to know that the team was able to look after you with the care and attention you needed on your return to the hotel. It was also a pleasure to read that the heritage tour and the overall service experience made your stay so memorable, despite the circumstances, and that the assistance provided ahead of your arrival with the payment arrangements was also helpful and reassuring. As a valued ALL Classic member, we are grateful for your continued support and loyalty. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms H., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to know that your experience with us was so highly regarded and that your stay was, in your words, perfect. It is always especially rewarding to know that our guests have enjoyed their time with us so fully. I also appreciate your comment regarding the initial payment issue and was pleased to know that this was resolved smoothly. We are very grateful for your recommendation and hope to have the pleasure of welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr V., Thank you for taking the time to share your feedback following your recent family stay at Raffles London at The OWO. I was delighted to read that the hotel fully met your expectations and that you found our location so well suited to your visit to London. It is also a pleasure to know that your booking experience was smooth and straightforward, and that you were so pleased with the cleanliness and overall experience throughout your stay. I was equally pleased to see your kind recognition of our team members in the Drawing Room, and I thank you for highlighting their contribution to your experience. We are very grateful for your recommendation and hope to have the pleasure of welcoming you and your family back to Raffles London at The OWO in the future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr A., Thank you very much for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. I was delighted to read that your visit exceeded expectations and that you so enjoyed the service, the location, and the many historical details throughout the hotel. It is especially rewarding to know that the character of the building and the attention to detail left such a strong impression. I also greatly appreciated your kind words regarding the flexibility shown when your booking had to be amended, as well as your comments on the cleanliness of the hotel and the warmth of the team. As a valued ALL Classic member, we are very grateful for your continued support and delighted that your stay was so thoroughly enjoyed. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO in the future. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. V. d. R., Thank you for your kind words regarding your experience at Raffles London. We are delighted to hear that you felt at home and received exemplary service during your stay. Your feedback inspires our team to maintain our high standards. With kind regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Geachte heer Y., Hartelijk dank dat u de tijd heeft genomen om uw feedback te delen naar aanleiding van uw verblijf in Raffles London at The OWO. Het doet mij veel plezier te lezen dat zowel de service en kwaliteit van ons team als onze centrale ligging aan uw verwachtingen hebben voldaan. Uw vriendelijke vermelding van Michael van ons Concierge-team wordt bijzonder gewaardeerd. Hij zal het zeer op prijs stellen te horen dat zijn kennis en enthousiaste manier van het delen van de geschiedenis van het hotel zo’n positieve indruk op uw verblijf heeft gemaakt. Nogmaals dank voor uw aanbeveling. Wij hopen u in de toekomst opnieuw te mogen verwelkomen in Raffles London at The OWO. Met vriendelijke groet, Benedict Kershaw Assistant Front Office Manager Raffles London at The OWO

Dear Ms. L. Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. I would also like to extend our gratitude in the constructive feedback you have provided. Your insight is of great value to us and taken very seriously to continually strive to improve our service. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Yours sincerely, Pauline Sainson Assistant Front Office Manager

Dear Marcel d. W., Thank you for your kind words regarding your experience at Raffles London, we are more than happy that you felt like royalty and appreciated our personal service and amenities. We look forward to welcoming you back for another memorable stay. With best regards and Merry Christmas from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Dear Karolina L. W., Thank you for your positive remarks regarding your stay, particularly your appreciation for the fantastic room and location. I regret to learn that the check-in and check-out process did not meet your expectations, and I understand your disappointment regarding the bar reservation requirement, please do accept my sincerest apologize. We strive to provide a seamless experience, and your feedback is invaluable in refining our services. With best regards and Merry Christmas from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Warm greetings from Raffles London at The OWO, I hope you had a smooth journey after your stay. Thank you for your positive feedback it is invaluable in helping us enhance our service. We look forward to welcoming you back, and please feel free to contact me directly for any future assistance. Warm regards from all of us at Raffles London J.Martin.D.Soiza Assistant Front Office Manager

Dear Mr P., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us, and especially the breakfast and our Spa. I would also like to extend our gratitude in the constructive feedback you have provided. Your insight is of great value to us and taken very seriously to continually strive to improve our service. We have shared it with our Housekeeping and Restaurants executive teams. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Yours sincerely, Florian Mendes Assistant Front Office Manager