メルキュールロンドンブルームズベリー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 2,747 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • An ALLSAFE Clifton Environmental certified hotel

  • Full English Breakfast available daily.

  • Within five minutes' walk of Russel Square and Holborn Tube and 10 mins walk to Euston

  • Boardroom for up to 16 delegates available

  • QR code food service . Food can be eaten in the restaurant, bar or collected and taken to room

当ホテルの客室

ホテル所在地

メルキュールロンドンブルームズベリー

130 134 Southampton Row
WC1B 5AF ロンドン
イギリス

GPS:51.520798, -0.123307

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Mercure Bloomsbury Bar

非契約写真

Informal bar area to grab a drink and bar snack or simply sit and read a book or catch up on work (free wifi)

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  2,747 件のレビュー

トリップアドバイザーの評価  4.0/5  2,825 件のレビュー

Overbooked and kicked out

トリップアドバイザーの評価 1.0/5

junsuzu トリップアドバイザー認証口コミ

I got kicked out of this hotel on 23rd Feb. 2024 because they allegedly overbooked, even though I’d already paid and had to move to another hotel. (They sent me another Mercury hotel in London.) I’m a platinum member of Accor’s ALL and stay more than 60 nights a year at Accor’s hotels. I had never experienced such a terrible service before. I sent a formal complaint and requested for invoice, but they keep on ignoring. Will never use this hotel again.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Reception Team

好立地だが、設備はイマイチ

お客さまの声 2.0/5

Tomomi カップル - 確認済みレビュー すべて

ドライヤーが壊れていた。 洗面所のドアノブがガタガタ。 お湯の出が悪い。 場所がいいだけに、夜もうるささい。 7階で眺めは良かった。 バス停目の前で良かった。

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Tanya

好立地

お客さまの声 3.5/5

Wasabi ファミリー - 確認済みレビュー すべて

思っていたよりも狭く、バスタブがない部屋で少し残念。ただ、バス停の目の前、地下鉄の駅も近く、周辺に美味しいレストラン多数。 観光地までも歩ける立地で、次回もぜひ宿泊したい。

お客様へ、 フイードバックにお時間を頂ありがとうございます。またお会いできるのをお待ちしています。

Dissspointing

トリップアドバイザーの評価 2.0/5

610philipc Couples - トリップアドバイザー認証口コミ

Having read previous reviews; I concur with many of the points already covered. Firstly and importantly, the staff are friendly charming and helpful. The decor is modern, clean and pleasing. Now for the items that spoilt my stay:- Annoying mechanical motor noise heard constantly in my room impacting the quality of my stay. Lack of a bar open in the hotel - went for a few drinks Sunday night just before 21:00 and all locked up! The above are no conducive to a hotel that I would wish to revisit. A truthful review whereby the staff work hard but let down by matters outside their control.

Disappointing for a Mercure

トリップアドバイザーの評価 3.0/5

msm3 Couples - トリップアドバイザー認証口コミ

Having stayed at a number of Accor hotels this one is definitely not to their usual standard. Being branded as a Mercure you expect a certain standard, which this particular hotel did not meet. The heating did not appear to work and an electric radiator was supplied. The bathroom had a huge sink at the expensive of the toilet being difficult to use (it was also not secure on its frame). The bed had a memory mattress and topper, this made it very soft, couple this hard (old) pillows did not make for a brilliant nights sleep. If we had been here for more than one night, I would have asked to be moved. On the plus side, the staff were polite and the room clean, the location is also very good.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magda

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,079 件のレビュー 9.7/10 ロケーション
  • 1,842 件のレビュー 5.6/10 客室
  • 1,400 件のレビュー 8.6/10 サービス
  • 52 件のレビュー 5.7/10 インターネット
  • 1,087 件のレビュー 4.3/10 快適さ
  • 643 件のレビュー 6.9/10 清潔さ
  • 589 件のレビュー 7.7/10 朝食
  • 278 件のレビュー 5/10 雰囲気

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