Dear Khun Ornuma, Thank you for sharing your feedback with us. I am pleased to know that you found the bed comfortable and the room clean, and that your arrival, accommodation, cleanliness, departure, WiFi, concierge service, and our sustainability efforts were all rated so highly. Please accept my sincere apologies, however, for the concern caused when you returned to your room and saw our housekeeping colleague leaving the room. I understand why this would have felt unclear, especially as you were staying for one night and did not see any visible turndown service completed. I will review this directly with our housekeeping leadership team to better understand what happened and to reinforce the importance of clear communication, proper room entry procedures, and ensuring any evening service is carried out consistently and appropriately. Thank you again for bringing this to my attention and for your loyalty as an ALL Classic member. We hope to have the opportunity to welcome you back again for an even better experience. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Pharin, Thank you for sharing your detailed feedback with us. I am delighted to know that you found the location, service, and atmosphere excellent, and that you were very satisfied with the resort overall. It is also wonderful to see that your arrival, accommodation, cleanliness, team service, departure, WiFi, and our sustainability efforts were all rated so highly. Thank you especially for your kind comment that everyone provided equally good service. I will be sure to share this with the team. I also note your comments regarding the pillow height and understand that this can be very important for guests who have difficulty sleeping. New pillows are already on order for our guest rooms and should arrive shortly, which will help us provide an improved sleeping experience. Thank you again for your kind recommendation and for your loyalty as an ALL Classic member. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Pattaramon, Thank you very much for sharing your feedback and for your kind rating. I am pleased to know that you enjoyed the peaceful atmosphere, that your room was clean and matched your request, and that our reception team and all staff made you feel welcome. Please accept my apologies regarding the loose electrical outlets in room 3111 and the inconvenience this caused when charging your devices. This is certainly something we will review with our engineering team so it can be checked and addressed. Thank you again for staying with us. We hope to have the pleasure of welcoming you back to Grand Mercure Khao Lak Bangsak in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Phattharaphon, Thank you for sharing your wonderful feedback with us. I am delighted to know that you and your family had such a comfortable stay and appreciated the natural surroundings and shady, relaxing atmosphere of the resort. It is also pleasing to see that you rated your arrival, accommodation, cleanliness, team service, departure, and our sustainability efforts so highly. I also note your comment regarding the road leading to the hotel being a little bumpy, and I am sorry for any inconvenience this caused. I will share your feedback with the relevant team for review. I also note your rating regarding the breakfast selection, and we will continue to look at ways to further improve the breakfast offering. Thank you again for your kind recommendation. We hope to have the pleasure of welcoming you and your family back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Wasinee, Thank you for sharing your wonderful feedback with us. I am delighted to know that you enjoyed the breakfast and found the selection excellent, with many Western and Eastern options, including the rice noodles. It is also lovely to read that our team provided great service throughout your experience. Thank you again for your kind words and excellent score. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Jintaya, Thank you for sharing your lovely feedback with us. I am delighted to know that you loved your stay and appreciated the peaceful, private atmosphere and the beauty of the hotel. It is also pleasing to read that many areas of your stay were rated positively, including arrival, accommodation, cleanliness, team service, departure, sustainability, concierge service, and the pool. I also note your ratings regarding breakfast and in room dining, and I would be grateful for any further feedback on where we could improve to make a future stay even better. You are welcome to contact me directly at pa… Thank you again for your kind recommendation. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Ravadee, Thank you for sharing your lovely feedback with us. I am pleased to know that you enjoyed the spacious room and the friendly service from our team. It is especially nice to read that your children loved the team at the Kids Club. I will be sure to share your kind comments with them, as they will be very happy to know they helped make your family stay more enjoyable. As you rated your experience at 90, I would be grateful for any further feedback on where we could improve to make a future stay even better. You are welcome to contact me directly at pa… Thank you again for your kind recommendation. We hope to have the pleasure of welcoming you and your family back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Thitapan, Thank you for sharing your feedback with us. Please accept my sincere apologies that your stay was so disappointing and that the room condition, cleanliness, communication, and service did not meet the standards you expected from us. I am especially sorry for your comments regarding the musty smell in the room and the concerns with the balcony and front door locks. This should have been checked more carefully before arrival, and I will review this with both our housekeeping and engineering teams. I also apologize that the toothbrush was not available in the room and that this was not communicated clearly. In line with our efforts to reduce single use plastics, toothbrushes and other similar amenities are available upon request, however our team should make this clear to guests. Your comments regarding the handling of the room issue and lack of follow up after check out are also concerning. Guests should not need to repeatedly ask for updates, and I will review this with our front office team to improve communication and ownership. Please also accept my apologies regarding the condition of the shared bathroom near the fitness centre and the service attitude you experienced from some of our team members at the pool bar and breakfast area. This is not the level of cleanliness or hospitality we aim to provide, and I will address your comments with the relevant department heads. I would welcome the opportunity to understand your experience in more detail if you are willing to contact me directly at pa… Thank you again for bringing these matters to my attention. I am truly sorry that we did not meet your expectations on this occasion. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Sutiwa, Thank you for sharing your wonderful feedback with us. I am delighted to know that you enjoyed your stay and appreciated the clean and beautiful room, as well as the soft and comfortable bed. It is also lovely to read that you enjoyed the resort’s green surroundings and that our team provided excellent service throughout your stay. Thank you again for your kind comments. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Apinan, Thank you for sharing your wonderful feedback with us. I am delighted to know that you were impressed with the service during your stay, especially the helpful guidance and detailed information provided by our front desk team regarding Accor Plus and the 2026 packages. Please accept my apologies that you had not received a response from the website, however I am pleased that our team were able to assist you directly and provide the information you needed. Thank you especially for recognizing Khun Kris for his assistance and excellent care, as well as our restaurant team for their attentive service. I will be sure to share your kind comments with them. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Kessara, Thank you for sharing your wonderful feedback with us. I am delighted to know that you had a comfortable stay, enjoyed your clean room, and appreciated the service from our team. It is especially pleasing to read that our reception team took good care of you during both check in and check out, including showing you around the resort and making you feel welcome while waiting. I will be sure to share your kind comments with them. I am also pleased that you felt well recognized as a Platinum member, and that you received good advice when booking through the Accor reservation center. I also note your rating regarding the breakfast selection. If you would be willing to share any further feedback on this point, I would be very grateful, as it would help us better understand where we can improve. You are welcome to contact me directly at pa… Thank you as well for your comments regarding the ALL app. I agree that having more functionality, including clearer reservation options, ratings, and pricing, would be helpful for guests, and we appreciate you sharing this feedback, I will certainly raise the points with our corporate digital teams. We are very pleased to know that you will definitely stay with us again, and we look forward to welcoming you back soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Nuttiya, Thank you for sharing your kind and constructive feedback with us. I am pleased to know that you had a comfortable stay, enjoyed your pool access room, and found our team lovely throughout your visit. Thank you especially for recognizing our colleague at the breakfast egg station. It is wonderful to read that his cheerful personality, conversation, and excellent English made such a positive impression on you and your boyfriend. I will be sure to share your kind comments with him. Please accept my apologies, however, that the room felt damp and that the air conditioning had a musty smell. I fully understand how this would affect your comfort, and I will review your comments with our housekeeping and engineering teams. I also note your ratings regarding WiFi speed and breakfast selection. If you would be willing to share any further feedback on these points, I would be very grateful, as it would help us better understand where we can improve. You are welcome to contact me directly at pa… Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future for an even more comfortable stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Benyapa, Thank you for sharing your wonderful feedback with us. I am delighted to know that you were so impressed with the polite and excellent service from our team. It is also lovely to read that the colleague who assisted with your booking made such a positive impression, and that you appreciated the room upgrade during your stay. Most importantly, I am very happy to know that your sons loved the hotel and already want to come back again. We look forward to welcoming you and your family on your next visit. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Chet. Thank you for sharing your wonderful feedback with us. I am delighted to know that you enjoyed the great atmosphere and found the hotel so beautiful. It is also lovely to read that our team were friendly and welcoming, and that you found the rooms spacious and very comfortable. I will be sure to share your kind comments with everyone. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

เรียน คุณ Sasitorn, ขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและคะแนนที่มอบให้กับเรา ผมรู้สึกยินดีเป็นอย่างมากที่ได้ทราบว่าคุณประทับใจกับความสวยงามของโรงแรม ความสะดวกสบายของห้องพัก รวมถึงกิจกรรมต่างๆ ภายในรีสอร์ต จนรู้สึกอยากพักต่ออีกหนึ่งคืน คำชมของคุณมีความหมายกับทีมงานของเราเป็นอย่างยิ่ง สำหรับความคิดเห็นเรื่องการเรียกรถกอล์ฟเพื่อเดินทางภายในโรงแรม ผมขออภัยหากทำให้รู้สึกไม่สะดวกในระหว่างการเข้าพัก ทีมงานของเรายินดีให้บริการรถกอล์ฟเพื่ออำนวยความสะดวกภายในรีสอร์ต และผมจะนำความคิดเห็นของคุณไปทบทวนร่วมกับทีมเพื่อดูแลประสบการณ์ของแขกให้ดียิ่งขึ้น ขอบพระคุณอีกครั้งที่เลือกพักกับเรา และเราหวังเป็นอย่างยิ่งว่าจะได้ต้อนรับคุณกลับมาอีกครั้งในอนาคต ด้วยความเคารพ พอล สมิทธ์ ผู้จัดการทั่วไป โรงแรมแกรนด์ เมอร์เคียว เขาหลัก บางสัก

Dear Narit, Thank you very much for your wonderful rating and kind comments. I am delighted you enjoyed our peaceful location, clean and comfortable room, and the helpful service from our team. I will be sure to share your kind words with them. We truly hope to welcome you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Natnaree, Thank you for sharing your kind and constructive feedback with us. I am delighted to know that you enjoyed our quiet location and found the resort perfect for relaxation. It is also lovely to read that you found the accommodation comfortable and the breakfast delicious and varied. Please accept my apologies that we do not currently have covered parking available. I appreciate your comment, and we will keep this in mind as we continue reviewing ways to improve the guest experience. Thank you again for your feedback. We hope to have the pleasure of welcoming you back for another relaxing stay in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Jarinthorn, Thank you for sharing your kind and constructive feedback with us. I am pleased to know that you found the room spacious and comfortable, enjoyed our plentiful breakfast buffet, and received excellent service from our team. Please accept my apologies, however, for the slight musty smell in the room and for the lighting not being ideal for applying makeup. Your comments are well noted, and I will share them with our housekeeping and engineering teams for review. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide an even more comfortable stay in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Paponthee, Thank you for sharing such wonderful and heartfelt feedback with us. I am delighted to know that your stay exceeded expectations and that you enjoyed the comfortable room, beautiful sea view, cleanliness, evening meal, excellent food, and breakfast. Your comments about our service mean a great deal. It is especially rewarding to read that the energy, care, and attention from our team made you feel so comfortable and created such a strong impression. Thank you especially for recognizing Pam and Oily for taking such good care of you. I will be sure to share your kind comments with them and the team. We are very pleased to know that your stay with us was so memorable and that you had the best time ever. We sincerely hope to have the pleasure of welcoming you back again in the future. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak