แกรนด์ เมอร์เคียว เขาหลัก บางสัก 5 ดาว

Dear Apinan, Thank you for sharing your wonderful feedback with us. I am delighted to know that you were impressed with the service during your stay, especially the helpful guidance and detailed information provided by our front desk team regarding Accor Plus and the 2026 packages. Please accept my apologies that you had not received a response from the website, however I am pleased that our team were able to assist you directly and provide the information you needed. Thank you especially for recognizing Khun Kris for his assistance and excellent care, as well as our restaurant team for their attentive service. I will be sure to share your kind comments with them. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Kessara, Thank you for sharing your wonderful feedback with us. I am delighted to know that you had a comfortable stay, enjoyed your clean room, and appreciated the service from our team. It is especially pleasing to read that our reception team took good care of you during both check in and check out, including showing you around the resort and making you feel welcome while waiting. I will be sure to share your kind comments with them. I am also pleased that you felt well recognized as a Platinum member, and that you received good advice when booking through the Accor reservation center. I also note your rating regarding the breakfast selection. If you would be willing to share any further feedback on this point, I would be very grateful, as it would help us better understand where we can improve. You are welcome to contact me directly at pa… Thank you as well for your comments regarding the ALL app. I agree that having more functionality, including clearer reservation options, ratings, and pricing, would be helpful for guests, and we appreciate you sharing this feedback, I will certainly raise the points with our corporate digital teams. We are very pleased to know that you will definitely stay with us again, and we look forward to welcoming you back soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Nuttiya, Thank you for sharing your kind and constructive feedback with us. I am pleased to know that you had a comfortable stay, enjoyed your pool access room, and found our team lovely throughout your visit. Thank you especially for recognizing our colleague at the breakfast egg station. It is wonderful to read that his cheerful personality, conversation, and excellent English made such a positive impression on you and your boyfriend. I will be sure to share your kind comments with him. Please accept my apologies, however, that the room felt damp and that the air conditioning had a musty smell. I fully understand how this would affect your comfort, and I will review your comments with our housekeeping and engineering teams. I also note your ratings regarding WiFi speed and breakfast selection. If you would be willing to share any further feedback on these points, I would be very grateful, as it would help us better understand where we can improve. You are welcome to contact me directly at pa… Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future for an even more comfortable stay. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Benyapa, Thank you for sharing your wonderful feedback with us. I am delighted to know that you were so impressed with the polite and excellent service from our team. It is also lovely to read that the colleague who assisted with your booking made such a positive impression, and that you appreciated the room upgrade during your stay. Most importantly, I am very happy to know that your sons loved the hotel and already want to come back again. We look forward to welcoming you and your family on your next visit. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak

Dear Khun Chet. Thank you for sharing your wonderful feedback with us. I am delighted to know that you enjoyed the great atmosphere and found the hotel so beautiful. It is also lovely to read that our team were friendly and welcoming, and that you found the rooms spacious and very comfortable. I will be sure to share your kind comments with everyone. We hope to have the pleasure of welcoming you back again soon. Grand Regards Paul Smith General Manager Grand Mercure Khao Lak Bangsak