Mercure Mannheim Am Friedensplatz 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.0/5 1.177 görüş

En iyi fiyat
garantisi
Mercure Mannheim Am Friedensplatz - Image 1
Mercure Mannheim Am Friedensplatz - Image 2
Mercure Mannheim Am Friedensplatz - Image 3
Mercure Mannheim Am Friedensplatz - Image 4
Am Friedensplatz 1, 68165 MANNHEIM, Germany

Açıklama

Otel ekstraları

  • Air-conditioned hotel rooms

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

Konaklama olanaklarımız

Otelin konumu

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Telefon
Faks +49 621 976701670

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.0/5  1.177 görüş

TripAdvisor Derecesi  3.5/5  526 görüş

Hotel needs a makeover!

Tripadvisor puanı 1.0/5

Mary L TripAdvisor onaylı yorum

I'm sorry to say that this was one of the worst hotels I have ever stayed at. The room was not very clean; the bathroom floor was so sticky I had to put towels on the floor (which there weren't many of)! The cover on the bed was way smaller than the bed was; although you didn't need a cover since the air conditioner didn't work! It was so hot I couldn't even sleep. The hot water took forever to get hot, there were no USB ports and very few outlets, no refrigerator, no safety bars in shower and had to mop up the water from the shower. Most of the lights didn't work and the security lock didn't work. However, the reception staff was very nice and breakfast was fairly good.

Dear Lewis, Thank you for your feedback, We are pleased that you found our reception staff to be very nice and that the breakfast was fairly good, which includes hot, vegetarian, gluten-free, American, and buffet options to cater to diverse tastes and preferences. Nonetheless, we are sorry that your stay did not fully meet your expectations. We understand how important a clean and comfortable environment is and we regret that the cleanliness of your room was not up to our usual standards. Regarding the bathroom floor, we apologize for the inconvenience and appreciate you bringing this to our attention. Although we do not have a refrigerator in the rooms, we do provide a minibar in certain categories and a vending machine with drinks is available for your convenience. We also ensure that our rooms are equipped with double-glazed, opening windows to help mitigate temperature and sound, ensuring a restful atmosphere. It is also our priority to maintain operational security locks for your peace of mind, and we apologize if there was an issue during your stay. For future visits, please note that our rooms offer various amenities for your comfort, including tea and coffee making facilities, a flat-screen TV with satellite channels, and individual air conditioning controls to adjust the room climate. While we do not have USB ports, we provide plugs and converters on desks, and our team is always ready to assist with any additional requirements. We hope to welcome you again in the future. Best wishes, Sven Beek, General Manager

İyi konum, iyi hizmet

Avis müşterileri puanı 4.0/5

Haydar Aileler - ALL için doğrulanmış yorumlar

Ailemle kaldım. Gelişte çocuklara hediye olarak küçük bir şeker verildi çok hoşlarına gitti. Odalar geniş ve içinde çay ve kahve imkanı var. Hemen yanına park etmek isteyene otopark ücretsiz. Ödemenin bir kısmını birikmiş puanlarımla yaptım. İki olumsuz konu vardı. Biri sabah kapıyı tıklatıp 9’da odaya girmeye çalışan housekeeping sorumlusuydu. Check-out yapmamış odaya kapı tıklatılır ses beklenir öyle girilir. İkincisi de 11’de oda kartının açmıyor olmasıydı. Check-out saati 12 ise 11:45’e bunu ayarlarsınız ama 1 saat kala geri resepsiyona gitmek hoş değildi.

Sevgili Haydar Bey, otelimiz adına yaptığınız değerlendirmeler için teşekkür ederiz. Ailecek konakladığınız için çok memnun olduk ve çocuklara küçük hediyemizden keyif aldığınızı duymak bizi mutlu etti. Odanızın genişliği ve çay-kahve imkanının olması gibi olanaklarımızı beğenmeniz de harika. Ayrıca, otoparkımızın ücretsiz olması sayesinde park etmenin kolaylığını yaşamanız da bizim için mutluluk verici. Ancak temizlik personeli ile ilgili yaşadığınız durum ve çıkış saatinizden önce kartınızın çalışmaması, konaklamanızın konforunu etkilemiş. Bu tür durumların yaşanmaması için gereken özeni göstereceğimize emin olabilirsiniz. Bununla birlikte, otelimizin merkezi konumunun avantajlarını da yaşadığınızı umuyoruz. Luisenpark ve Planetarium gibi önemli yerlerin hemen yanı başında olması, konaklamanızı daha keyifli hale getirebilir. Sizleri ağırlamaktan onur duyduk ve bir sonraki ziyaretinizde yine bizi seçmenizi dileriz. Teşekkürler. Mercure Mannheim am Friedensplatz Front Office Manager Marc Hirmer, Front office Manager

Worse Accor experience ever

Tripadvisor puanı 1.0/5

MyDiabetic N Couples - TripAdvisor onaylı yorum

Arrive and only one lift working. 2x busloads of people checking in. So I took my own bags up as you could clearly see it was overwhelming for them. I called the one working lift and when it came up to my level it had someone's coat and suitcase in it without anyone with it. Ge I am glad I did not leave my bags with them. When trying to get out of lift I was mobbed by the waiting people trying to go up to their rooms. I had to request several times to let me out first. Why was the management not coordinating orderly service. I came down to complain that air conditioning wires were using masking tape all around the controller and wires sticking out of the wall at the aircon controller. There was no fridge in the room, there is mould in the bathroom in the shower and basin sink. The air con not working well, the walkways and lifts looked poorly maintained. Dirt on walls scuff marks etc. No face washers, bedside table flashing light. Agent at reception said there is nothing we can do about it. I asked for the duty manager and she said not here at this hour. You can make a complaint to them tomorrow. So I said so you are not going to do anything today. The answer was I could give you drink vouchers and I declined as I was wanting the issues resolved. I informed her that I was an Accor member and this is worse kept motel I have ever been too. Well nothing can be done except to complain tomorrow after I check out. That confirms why I book normally with IHG they are so so superior to Accor. Rating to me was way less then 2*

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience you experienced with the lift service upon your arrival, especially when the hotel was experiencing a high volume of guests. Our goal is always to provide efficient and comfortable service, and it seems we fell short in this instance. Your concern regarding the safety of your belongings and the coordination of service during busy periods is taken seriously. We strive to ensure all guests feel secure and attended to, and we regret that we did not meet these standards for you. The condition of the air conditioning in your room is certainly not indicative of our commitment to guest comfort, and we apologize for any discomfort this may have caused. Cleanliness and maintenance are of utmost importance to us, and we are disheartened to learn that this was not reflected in your room standards. Please be assured that we have rigorous housekeeping protocols in place to ensure that all guests enjoy a clean and well-maintained environment. We are also saddened to hear that our team's responsiveness did not meet your expectations, and we will reflect on your feedback to improve our service. As an Accor member, we understand that you expect a certain level of quality and service. We apologize that your experience did not align with the high standards we aim to uphold. We hope we can welcome you back in the future. Kind regards, Sven Beek, General Manager

My worst ever stay at the Mercure Mannheim. Not fit for purpose, never again!

Tripadvisor puanı 1.0/5

Jeffrey C TripAdvisor onaylı yorum

I've stayed at this hotel 9 or 10 times over the years, often with my wife. After this latest experience, never again! The problem started at check-in. The lady at Reception appeared to speak little German or English! I was tired after travelling all day and enquired about the Restaurant. She told me that it was unavailable due to a Group booking. Excuse me but I'm a paying guest at a supposedly 4-star hotel! As an aside, I wasn't even offered a "Welcome Drink" which to which my status with my Accor Loyalty Card entitles me. Reception gave me a menu from an external Italian restaurant who would deliver - I phoned them but they were closed on a Sunday. So, she then gave me a menu from a Greek restaurant - I phoned them but they did no deliveries whatsoever. I went to see the Restaurant Manager who informed me that they have had a staffing problem for the last 3 months and, in any case, there was no food - i.e. a Restaurant with no staff and no supplies! So, I went hungry that night. I tried to have a shower before retiring but there was no hot water. So, hungry and unwashed! This is how Mercure treats its guests. Next morning, I wanted to have a shower before breakfast. There was still no water pressure, just a trickle of cold water. I phoned Reception and was told there was a technical problem in the boiler room but an engineer had been called - it wasn't fixed by the time I checked-out. I complained to Mercure Customer Service who were sympathetic and wrote to me that the Manager would resolve the problem and give me the refund I'd requested. Despite 3 reminders, I've had no contact from the Manager and no refund. This hotel and, more so, its management are "not fit for purpose". Mercure need to get their act together.

Dear Jeffrey, Thank you for taking the time to share your feedback. We're truly disappointed to hear about the challenges you faced during your most recent stay. Our goal is to provide a seamless and enjoyable experience for all our guests, and it appears we fell short in your case. We apologize for any inconvenience caused by the restaurant being fully booked and the subsequent difficulties you encountered when attempting to order food. Our team strives to accommodate our guests' needs, and we regret that we were not able to provide you with satisfactory dining options. The lack of hot water you experienced is certainly not up to our standards, and we understand the frustration this must have caused. I can assure you that such technical issues are an exception and our maintenance team is dedicated to resolving such matters promptly. We are taking your comments seriously and are looking into the communication issues you've mentioned, as we aim to always deliver clear and helpful information to our guests. Please rest assured that we are addressing these concerns internally to ensure they do not recur. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Marc Hirmer Front Office Manager Mercure Mannheim am Friedensplatz The Management

Trafalgar Tour

Tripadvisor puanı 4.0/5

irve2016 TripAdvisor onaylı yorum

We stayed here as part of our Trafalgar tour, I have no complaints a good hotel with quick and efficient service. Do yourself a favor and have a beer at the pub next door a hilarious experience was had by all.

Dear Guest, We would like to thank you for this positive review of your experience in our hotel. We are delighted to hear that you found our service quick and efficient during your stay with Trafalgar tour. It's great to know that you enjoyed your time at the pub next door and had a hilarious experience with your fellow travellers. We appreciate your positive feedback and hope that you had a memorable time exploring the nearby attractions such as the Congress Center Rosengarten, SAP Arena, Water Tower, and Luisenpark. We all look forward to seeing you again in the future. Best regards, Achim Martin, General Manager

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  • 938 görüş 7.9/10 Hizmet
  • 25 görüş 7.8/10 Wifi
  • 698 görüş 7.2/10 Kahvaltı
  • 629 görüş 5.1/10 Hijyen
  • 606 görüş 5.8/10 Konfor
  • 322 görüş 3.8/10 Yemek

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Mannheim şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.