Hotel Mercure Lyon Genas Eurexpo

Hotel Mercure Lyon Genas Eurexpo 4 estrelas

Nota clientes Avis (Classificação ALL) 4.6/5 1.093 comentários

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Extras do hotel

  • A 5 min. da Eurexpo e a 10 min. do aeroporto Saint Exupéry. Serviço de transporte de ligação.

  • Restaurante Coté no local, gastronomia sazonal, produtos frescos com sabores locais.

  • Restaurante COTE com uma elegante gastronomia sazonal. Bar lounge Le Barême.

  • Parque de estacionamento coberto

  • Futebol para bebés, jogos arcade, bicicleta

Hotel aprovado por ALLSAFE

Localização do hotel

Hotel Mercure Lyon Genas Eurexpo

36 Rue Antoine Pinay
69740 GENAS
França

GPS:45.7293, 4.987568

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Piscina
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

COTé le restaurant

Num ambiente moderno e acolhedor, desfrute da cozinha do chef com produtos frescos e sazonais. A nossa equipa responsável pela sala de jantar terá todo o prazer em aconselhá-lo sobre a escolha do vinho que melhor combina com os sabores. Venda com takeaway

Reservar

As nossas opções de alojamento

Desfrute dos quartos tranquilos e espaçosos para 1 ou 2 pessoas, com cama dupla grande ou 2 camas individuais, TV de ecrã plano, minibar, secretária e WIFI de fibra ótica. Os quartos foram remodelados para lhe proporcionar o melhor conforto e design.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.6/5  1.093 comentários

Classificação do TripAdvisor  4.0/5  287 comentários

A really nice and friendly Hotel

Nota Tripadvisor 4.0/5

A4193SLvaleriec Couples - Avaliação com certificação TripAdvisor

We got in really early and they accommodated us without any complaint. We also had a 3 hour wait until our between checkout and our train, but the staff were very nice. The food was delicious. Close to Genas town and that was a delightful walk. The staff were very helpful. This hotel is about 25 minutes out of Lyon, but still very convenient. Definitely will stay in a Mercure again.

Dear Valerie, Thank you for taking the time to write this lovely comment. We are delighted that you have appreciated our geographical location, our meals, our team... We look forward to welcoming you again soon, Corinne Sainrat - General Manager

Not a great experience

Nota Tripadvisor 4.0/5

Kathy W Couples - Avaliação com certificação TripAdvisor

The room was very hot. We were provided with 2 floor fans. But they annoyingly shut off after 120 minutes. The window opened over one of the beds, so was dangerous for that beds occupant. Awful instant coffee was provided, but no cream. The hotel was further from airport than expected. A 20 minute drive without traffic. The only option for dining is the hotel restaurant or McDonald's.

Dear Katy, Thank you for taking the time to share your experience at Mercure Lyon Genas Eurexpo. We are sorry that the room was too hot, we are currently in neutral period: without heating or air conditioning, however lately there have been abnormal temperatures for the season, that's why we have provided you with fans, you also have fresh water available in the room and we can also provide you with water mist. As for coffee, do not hesitate to contact the reception which is available 24H/24H to bring you cream, or Nespresso coffee. As for your journey, without traffic the airport is only 15 minutes away from the hotel. Finally, concerning the restaurant, you should know that in addition to our restaurant and McDonald's you will find several restaurants in the city center of Genas within 5 minutes of the hotel. We look forward to seeing you again to satisfy you even more, Corinne Sainrat - General Manager

One night stay while driving from Germany to Spain

Nota Tripadvisor 5.0/5

Erik_Ritterbach Famílias - Avaliação com certificação TripAdvisor

Fast and ftiendly check-In. We ended Up in the 4th Level - with a "Suite Privileg". Warm, modern and cozy styled. Fully eqipped bathroom with walk-in shower and tube. Balcony outside the room. Breakfastbuffet was tasty with lots of choice, regional producats and stylish seating.

Dear Erik, WAW !!! Many thanks for this great comment Erik ! All our teams are delighted to have succeeded in their mission : to make you spend a wonderful time with us. We are very happy that you liked your suite and that you had a pleasant and relaxing night. It is also a pleasure to know that our breakfast satisfied you thanks to our local products. We hope to welcome you again during your next visit to the region ! All the team of Mercure Lyon Genas Eurexpo wishes you to spend good moments in Spain. See you soon, Corinne SAINRAT – Directrice

Highly disappointed.

Nota Tripadvisor 1.0/5

joelunddd Couples - Avaliação com certificação TripAdvisor

Booked a holiday for Lyon and after reading the reviews for this hotel I thought it would be a suitable stay however, i was wrong. I booked for a 7 night stay, but after the 5th night I had enough and booked elsewhere in the centre of Lyon for the remaining 2 nights. The staff were not helpful and highly rude whenever we had any queries. Our room was not re supplied once with clean towels, toilet roll, soaps, coffees etc. We had to ask for all of these everyday (which they were reluctant to give us) and this is unacceptable when paying over £100 per night. Due to them not cleaning the room or emptying the bins at all, we moved all our stuff to another room - however this room had a broken shower. After this, we tried to make a complaint and one of the members of staff named Lena laughed at us when we asked to speak to the manager and started speaking french to another member of staff and laughing again. We then decided to leave and they tried to make us pay for the full 7 nights and refused to give us a honest discount for the appalling stay - which is a disgrace. I would not recommend this to anyone staying over 1 night as they don’t care about your welfare, and I will never go back again. Overall Cons: 1. Majority of staff towards English are rude and unhelpful 2. No clean supplies throughout the week 3. Broken shower and broken fridge. 4. Overpriced 5. Failed to meet the basic needs of a consumer. Pros: 1. Ok location if you have a car, but I would recommend having your dinner in the city centre rather than near the hotel. In summary the hotel was a huge disappointment, however I spent most of my time exploring Lyon throughout the day so luckily I didn’t spend my time in the hotel.

Hello, Thank you for taking the time to write a review of your stay at Mercure Lyon Genas Eurexpo. However, we are quite surprised by your opinion about your customer experience with us as it does not reflect at all the values we try to put forward. We hope to regain your trust during your next visit. Best regards, Corinne Sainrat - Director

Not suitable as a stay near Lyon airport

Nota Tripadvisor 3.0/5

951rodp Negócios - Avaliação com certificação TripAdvisor

I stayed overnight here between dropping my rental car at Lyon airport (LYS) in the evening and flying from LYS next morning. This hotel came up when I searched for an Accord hotel near LYS and it has a week-day for-pay shuttle service. (It's a 15-minute drive in good traffic.) When I arrived at the hotel it was deserted. No one. No music, Nothing. I rang the bell at reception several times but it took 10 minutes for someone to arrive and check me in. By the time he arrived, there were three of us waiting. I had been advised by e-mail that the hotel restaurant was closed that night and I asked for options. I was told there was a restaurant 5 minutes away by car (I didn't didn't have one), McDonald's 100m away, or a cold plate at the bar. It was raining hard so I had the cold plate (which was quite good) with my complimentary glass of wine. The room was very comfortable and I slept well. I had asked for a taxi to be ordered for 0830 next morning, but when I went to the lobby at 0820 it had not been ordered. t was Sunday morning and several taxi companies could not provide a car. I eventually made it to LYS in time for my flight but this was far from my best Mercure experience.

Bonjour, Nous vous remercions d'avoir pris le temps de rédiger un avis sur votre séjour au Mercure Lyon Genas Eurexpo. Nous sommes navrés d'apprendre les petites péripéties que vous avez eues. Nous serons, vous satisfaire davantage lors de votre prochaine visite. Cordialement, Corinne Sairnat - Directrice

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 147 comentários 8.9/10 Localização
  • 447 comentários 7.5/10 Quarto
  • 494 comentários 9.4/10 Serviço
  • 8 comentários 8.8/10 Internet
  • 174 comentários 8.3/10 Pequeno-almoço
  • 139 comentários 8/10 Limpeza
  • 22 comentários 9.5/10 Bar

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