Catatan tamu Avis (Peringkat ALL) 4.6/5 1.149 ulasan
Enjoy our quiet, spacious rooms for 1 or 2 people, with a large double bed or twin beds, flat-screen TV, minibar, desk and fiber-optic WIFI. Our rooms have been fully renovated to offer the best in comfort and design.
Mercure Lyon Genas Eurexpo hotel
36 Rue Antoine Pinay
Telepon +33 4 78 40 02 02
Akses: 10 km / 6.21 mi 15 min drive
Akses: 15 km / 9.32 mi 20 min drive
Check-in dari - Check out sampai
In a modern, cozy setting, enjoy chef's cuisine made from fresh, seasonal produce. Our dining room team will be happy to advise you about the selection of wine that best matches the flavors. Takeaway sale
Ulasan tamu kami
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A really nice and friendly Hotel
Catatan Tripadvisor 4.0/5
A4193SLvaleriec Couples - Ulasan TripAdvisor tersertifikasi
We got in really early and they accommodated us without any complaint. We also had a 3 hour wait until our between checkout and our train, but the staff were very nice. The food was delicious. Close to Genas town and that was a delightful walk. The staff were very helpful. This hotel is about 25 minutes out of Lyon, but still very convenient. Definitely will stay in a Mercure again.
Dear Valerie, Thank you for taking the time to write this lovely comment. We are delighted that you have appreciated our geographical location, our meals, our team... We look forward to welcoming you again soon, Corinne Sainrat - General Manager
Not a great experience
Catatan Tripadvisor 4.0/5
Kathy W Couples - Ulasan TripAdvisor tersertifikasi
The room was very hot. We were provided with 2 floor fans. But they annoyingly shut off after 120 minutes. The window opened over one of the beds, so was dangerous for that beds occupant. Awful instant coffee was provided, but no cream. The hotel was further from airport than expected. A 20 minute drive without traffic. The only option for dining is the hotel restaurant or McDonald's.
Dear Katy, Thank you for taking the time to share your experience at Mercure Lyon Genas Eurexpo. We are sorry that the room was too hot, we are currently in neutral period: without heating or air conditioning, however lately there have been abnormal temperatures for the season, that's why we have provided you with fans, you also have fresh water available in the room and we can also provide you with water mist. As for coffee, do not hesitate to contact the reception which is available 24H/24H to bring you cream, or Nespresso coffee. As for your journey, without traffic the airport is only 15 minutes away from the hotel. Finally, concerning the restaurant, you should know that in addition to our restaurant and McDonald's you will find several restaurants in the city center of Genas within 5 minutes of the hotel. We look forward to seeing you again to satisfy you even more, Corinne Sainrat - General Manager
One night stay while driving from Germany to Spain
Catatan Tripadvisor 5.0/5
Erik_Ritterbach Keluarga - Ulasan TripAdvisor tersertifikasi
Fast and ftiendly check-In. We ended Up in the 4th Level - with a "Suite Privileg". Warm, modern and cozy styled. Fully eqipped bathroom with walk-in shower and tube. Balcony outside the room. Breakfastbuffet was tasty with lots of choice, regional producats and stylish seating.
Dear Erik, WAW !!! Many thanks for this great comment Erik ! All our teams are delighted to have succeeded in their mission : to make you spend a wonderful time with us. We are very happy that you liked your suite and that you had a pleasant and relaxing night. It is also a pleasure to know that our breakfast satisfied you thanks to our local products. We hope to welcome you again during your next visit to the region ! All the team of Mercure Lyon Genas Eurexpo wishes you to spend good moments in Spain. See you soon, Corinne SAINRAT – Directrice
Catatan Tripadvisor 1.0/5
joelunddd Couples - Ulasan TripAdvisor tersertifikasi
Booked a holiday for Lyon and after reading the reviews for this hotel I thought it would be a suitable stay however, i was wrong. I booked for a 7 night stay, but after the 5th night I had enough and booked elsewhere in the centre of Lyon for the remaining 2 nights. The staff were not helpful and highly rude whenever we had any queries. Our room was not re supplied once with clean towels, toilet roll, soaps, coffees etc. We had to ask for all of these everyday (which they were reluctant to give us) and this is unacceptable when paying over £100 per night. Due to them not cleaning the room or emptying the bins at all, we moved all our stuff to another room - however this room had a broken shower. After this, we tried to make a complaint and one of the members of staff named Lena laughed at us when we asked to speak to the manager and started speaking french to another member of staff and laughing again. We then decided to leave and they tried to make us pay for the full 7 nights and refused to give us a honest discount for the appalling stay - which is a disgrace. I would not recommend this to anyone staying over 1 night as they don’t care about your welfare, and I will never go back again. Overall Cons: 1. Majority of staff towards English are rude and unhelpful 2. No clean supplies throughout the week 3. Broken shower and broken fridge. 4. Overpriced 5. Failed to meet the basic needs of a consumer. Pros: 1. Ok location if you have a car, but I would recommend having your dinner in the city centre rather than near the hotel. In summary the hotel was a huge disappointment, however I spent most of my time exploring Lyon throughout the day so luckily I didn’t spend my time in the hotel.
Hello, Thank you for taking the time to write a review of your stay at Mercure Lyon Genas Eurexpo. However, we are quite surprised by your opinion about your customer experience with us as it does not reflect at all the values we try to put forward. We hope to regain your trust during your next visit. Best regards, Corinne Sainrat - Director
Not suitable as a stay near Lyon airport
Catatan Tripadvisor 3.0/5
951rodp Bisnis - Ulasan TripAdvisor tersertifikasi
I stayed overnight here between dropping my rental car at Lyon airport (LYS) in the evening and flying from LYS next morning. This hotel came up when I searched for an Accord hotel near LYS and it has a week-day for-pay shuttle service. (It's a 15-minute drive in good traffic.) When I arrived at the hotel it was deserted. No one. No music, Nothing. I rang the bell at reception several times but it took 10 minutes for someone to arrive and check me in. By the time he arrived, there were three of us waiting. I had been advised by e-mail that the hotel restaurant was closed that night and I asked for options. I was told there was a restaurant 5 minutes away by car (I didn't didn't have one), McDonald's 100m away, or a cold plate at the bar. It was raining hard so I had the cold plate (which was quite good) with my complimentary glass of wine. The room was very comfortable and I slept well. I had asked for a taxi to be ordered for 0830 next morning, but when I went to the lobby at 0820 it had not been ordered. t was Sunday morning and several taxi companies could not provide a car. I eventually made it to LYS in time for my flight but this was far from my best Mercure experience.
Bonjour, Nous vous remercions d'avoir pris le temps de rédiger un avis sur votre séjour au Mercure Lyon Genas Eurexpo. Nous sommes navrés d'apprendre les petites péripéties que vous avez eues. Nous serons, vous satisfaire davantage lors de votre prochaine visite. Cordialement, Corinne Sairnat - Directrice
Dalam Kemitraan dengan TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price