Tarcin Forest Resort & Spa Sarajevo - MGallery Collection 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.5/5 198 opiniones

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Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 1
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Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 3
Tarcin Forest Resort & Spa Sarajevo - MGallery Collection - Image 4
Vilovac B B, 71240 SARAJEVO, Bosnia-Herzegovina

Descripción

Extras del hotel

  • Ubicación ideal a solo treinta minutos en coche de la polifacética ciudad de Sarajevo.

  • Elegante restaurante con impresionantes vistas panorámicas a la naturaleza.

  • Modernas instalaciones para conferencias con vistas panorámicas para ocasiones especiales.

  • Senderismo por la naturaleza virgen con guía con licencia para una estancia inolvidable.

  • Bar y restaurante ubicados en un pinar junto a un parque infantil, perfecto para familias.

Nuestros alojamientos

Localización del hotel

Tarcin Forest Resort & Spa Sarajevo - MGallery Collection

Vilovac B B
71240 SARAJEVO
Bosnia-Herzegovina

GPS:43.78833, 18.104839

Teléfono
Fax +387 33 947-199

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

180° RESTAURANT

Diseñado con el único objeto de proporcionar un inolvidable recorrido culinario y una emocionante experiencia en un entorno con una fastuosa decoración, nuestro restaurante cuenta con una terraza con vistas panorámicas de 180 grados a las montañas.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.5/5  198 opiniones

Valoración de TripAdvisor  4.4/5  111 opiniones

Prachtig hotel, nu nog professionele houding van personeel

Nota de Tripadvisor 3.0/5

Lidija v En pareja - Valoración certificada de TripAdvisor

Prachtig hotel, helaas kom je door een muur van sigaretten rook naar binnen. Er stonden zeker 5 medewerkers bij de voordeur van het hotel te roken. Nadat de sigaretten uitgemaakt waren kwamen ze naar binnen om ons bij de receptie te helpen. Ook bij het ontbijt was het personeel drukker met elkaar dan met gasten.

Dear Guest, Thank you for taking the time to share your experience. We’re delighted that you found our hotel beautiful. However, we sincerely apologize for the inconvenience caused by cigarette smoke near the entrance and for any impression that our staff were more focused on each other than on our guests during breakfast. Your feedback is very important to us, and we will address these issues with our team to ensure a better experience for all our guests. We appreciate your comments and hope to have the opportunity to welcome you back in the future. Kind regards, Hotel Management

Very Disappointed - Pests, Poor Service, and a Catastrophic Stay

Nota de Tripadvisor 1.0/5

Johanna B Valoración certificada de TripAdvisor

We arrived late at night with our three young children, tired after a long journey. We had booked a villa and were looking forward to a peaceful and pleasant stay, but unfortunately, we were deeply disappointed. As soon as we entered the villa, we were greeted by an unpleasant sight: long-legged silverfish crawling on the ceiling, a dead beetle in the shower, and spiders hanging from the ceiling. My husband had to go to the reception, and we were promised two rooms in the main building instead. When we finally reached those rooms, they were no better. We found a live silverfish on the floor in one of the rooms, and outside our other room, there was a large dead brown beetle. We felt very uncomfortable staying there due to the pests and insects, and now we were left without accommodation in Sarajevo in the middle of the night, with three tired and disappointed children. We contacted the hotel's manager, Nermin Horman, who informed us that they would not reimburse us for the nights, even though we had paid over 500 euros for accommodation that we never used. After a long night of searching for another hotel, we eventually found a room at Ibis Styles. When we checked in, we realized that it was actually a sister hotel to Tarcin. The room was okay, but the breakfast was another disappointment. Dirty plates, an unappetizing buffet, and ants in the restaurant quickly made us realize that we didn’t want to stay here either. In summary: We had a terrible experience at Tarcin Forest Resort and spa and cannot recommend it to anyone. Poor hygiene, pests, unprofessional service, and no support from the hotel when we needed it the most. Avoid this hotel if you want a comfortable and safe stay.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about the many issues you encountered during your stay, and we sincerely apologize for the discomfort and frustration caused to you and your family. Please be assured that the hygiene and pest concerns you described are taken very seriously. We have already initiated a comprehensive review of our cleaning and pest control procedures to prevent such incidents in the future. Your experience does not reflect the standards we strive to maintain. We regret that the alternative accommodation did not meet your expectations and understand how stressful it must have been to find suitable lodging late at night with your children. Regarding the refund, we will revisit your case personally to see how we can address your concerns. We are also concerned about your experience at our sister property and will communicate your feedback to their management team. Your feedback is crucial for us to improve, and we truly appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back one day and provide a stay that reflects the high standards we aim to uphold. Kind regards, Hotel Management

Goʻooooooooooooooooooooooooooooooo

Nota de Tripadvisor 5.0/5

Mohand A En familia - Valoración certificada de TripAdvisor

First of a very friendly staff, especially Tareq, with a great smile and attitude willingly to assist you with your needs. Also, others like the old guy in the restaurant. If you need to see a fabulous scenery of condensed greenery covered in the morning with fog carpet mesmerizing your sensation, then take your beloved husband and stay there.

Dear guest, Thank you very much for visiting and for the excellent evaluation of our services. We are very glad that you enjoyed Tarčin Forest Resort and Spa-MGallery, where you are always welcome!

Beautiful

Nota de Tripadvisor 5.0/5

oldhamblondie123 Con amigos - Valoración certificada de TripAdvisor

The air was so fresh. The views were spectacular There is not much to do apart from absorb the beautiful scenery around you. Quad biking, walking trails. Spa facilities But you can go down to the town if you wish The staff were so Accommodating, the waiters were brilliant and very helpful. They made you feel at home. All service came with a smile. We never felt rushed when we had any meal. The rooms were clean. The breakfast was always excellent. Only qualm was their restaurant food. This needs to be improved. This hotel hosted a certain type of customer group. That were not rude , rowdy, inappropriate. you never felt uncomfortable.

Dear Guest, We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The isolated spot, also from entertainment

Nota de Tripadvisor 3.0/5

laserkid En pareja - Valoración certificada de TripAdvisor

This resort is located somewhere in the nowhere. At first glance its exiciting place. The view on the Dinar Alps is spectacular and in fact, there is very peaceful surrounding, but there are not many atractive options around. The rooms are quite large and good organized, but lack of them the warm atmospher. The restaurant is not cozy, too much modern and awkward. The food was not outstanding and for a dinner with wine we had to move to the motel 7 km away. The non-alcohol policy in the 5 stars international hotel is something not understable. The muslim guests were dominating at the hotel, including the wedding party, but the venue should have the offers for different kind of clients too.

Dear valued Guest, Thank you for choosing Tarčin Forest Resort & Spa, MGallery Hotel Collection as a place for your stay. Also thank you for taking time to rate and comment our services. We appreciate your comment, because in that way we know how to make our service even better for our guests. For the interior design of the hotel areas, it is designed in combination of traditional and international motives. As we are in the heart of nature and forest, we represent Well Being and healthy lifestyle. This is the reason we are non alcoholic and non smoking resort. Here at MGallery, we as Heartist are respecting diversity and not making any differences between our guests. We hope to see you once again in our resort, and we sincerely hope that you will have great service another time. Best regards for you.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 178 opiniones 8.6/10 Ubicación
  • 275 opiniones 7.9/10 Habitación
  • 312 opiniones 8.9/10 Servicio
  • 5 opiniones 9.1/10 Internet
  • 107 opiniones 9.1/10 Desayuno
  • 104 opiniones 7/10 Limpieza
  • 103 opiniones 8.1/10 Comodidad
  • 83 opiniones 8.8/10 Ambiente

Ofrecido por Trustyou

Nuestros establecimientos cercanos

Todos nuestros hoteles en Sarajevo

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.