上海证大美爵酒店 5 星

This used to be my preferred hotel and probably would continue to be due to its excellent location, however, things have changed in the last 4 years. The hotel is very centric and has the Thumb Plaza right behind it, which means you have a large selection of restaurants and Starbucks within walking distance. Otherwise, the hotel is very nice and the rooms are very comfortable. Since after the Covid, I have stayed in the hotel on 3 occasions this year and always found a moldy smell in the passages of the floors leading to the rooms coming from the carpet. During my stay in June, I had to change my room becasue the carpet in my room smelt of urine. The room was changed and I was even upgraded. The bathrooms also have started showing signs of deterioration and need upgrade with shower heads, cleaning the rust and mold from the shower cubicles etc. Apart from the foul smell in the passages, the hotel is quite good and there is no complaint at all with regards to the other service levels. The restaurant serves very good food. The VIP lounge on the top floor is excellent for having business meetings and has excellent views.

Our first stay with Grand Mercure Shanghai Century Park started from the kind arrangements made by the hotel prior to our arrival. As an Accor Platinum member, the Assistant Front Office Manager Eric LIU offered us a free upgrade of the room category and helped to arrange the hotel’s executive lounge – the Club Lounge access for my parents. Upon arrival, as my mom was suffering from low back pain, I asked the hotel if it’s possible to change the comfortable box spring to a platform bed. Hotel’s phone operator MA Longlong (馬龍龍) made an efficient and excellent coordination for this request and QIN Zhixia (秦志霞), our housekeeper during the stay, quickly set up the bed for us. We owed them a big “thank you”! We enjoyed afternoon tea and happy hour in the Club Lounge, which sits on the highest floor and enjoys a stunning view of Pudong skyline. What accompanied with the view was the excellent services and the exquisite food offered in the Club Lounge. The 2 female Club Lounge attendants Emma and Eva (李明月) personified what a 5-star service should look like – proactive, polite and patient – which constitute to be an essential part of professionalism in hospitality industry. The food and beverage further exemplified a heartful local heart that the Grand Mercure brand dedicates to bringing to its guests. Every bite was so delicate that you won’t want to break up its aesthetic presentation. I talked with the hotel’s F&B director Sue LUO (羅曉霞) and found her was an expert in F&B. No wonder why the hotel may offer that level of culinary experience. When many Chinese hotels sees F&B as a tasteless accessory to a hotel, the F&B in Grand Mercure Shanghai Century Park is one of its highlights that shouldn’t be missed out. An enjoyable staying experience is the result of a successful team work. The people mentioned above brought our unforgettable first encounter with Grand Mercure Shanghai Century Park. It’s their efforts that will drive us to stay with the hotel again in the future and we look forward to coming back again! Your Sincerely, Steven Xu

Checked into the hotel today for a 23 day stay. So far the experience is horrendous. They barely understand English and when they don’t understand you, they ignore you and move on to the next person. At reception they stand using their Mobile phones and just ignore you. Also as you’re in the middle of talking, they will just answer the phone if it rings. Impossible to get on the hotel internet unless you have a Chinese mobile number. Finally got online, but internet is so slow that nothing loads. Enter up buying a data plan. Would not recommend this hotel and will be giving my company the feedback when I return

前台服务热情到位

住店体验不错，服务也相当到位，下次来上海会再订这里