Отель 25hours Дюссельдорф Das Tour

Примечание: Tripadvisor 4.6/5 Отзывов: 707

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Отель 25hours Дюссельдорф Das Tour - Image 4
Louis-Pasteur-Platz 1, 40211 ДЮССЕЛЬДОРФ, Германия

Описание

Особенности отеля

  • The Paris Club

  • Сауна с открытой террасой на 15 этаже

  • Фитнес-зона с открытой террасой на 15 этаже

  • Помещение для деловых встреч на 50 человек

  • Бесплатный высокоскоростной WIFI

Наши номера

Расположение отеля

Отель 25hours Дюссельдорф Das Tour

Louis-Pasteur-Platz 1
40211 ДЮССЕЛЬДОРФ
Германия

GPS:51.231352, 6.796221

Телефон
Факс +49 211 900910366

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

THE PARIS CLUB

The Paris Club Restaurant and Bar on the 16th and 17th floors is the highlight of this property. Modern France sets the tone the food is served in small portions, inviting diners to sample a delectable blend of dishes in this very special setting.

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Рейтинг TripAdvisor  4.6/5  Отзывов: 707

Сертификат качества 2025

Unauthorized Charges Exceeding Pre-Authorized Limits

Примечание: Tripadvisor 1.0/5

Joey C Реальные отзывы TripAdvisor

As an Accor Diamond member and a frequent guest of this property, I am sharing this experience to highlight a serious breakdown in professional accountability and billing integrity. On my checkout day, I vacated my room at 14:00 (following a brief agreement with the housekeeping staff), and organized my belongings in the hallway before heading down to the lobby. I officially checked out at the front desk at 14:20, where the staff explicitly confirmed a zero balance. I remained in the hotel lobby afterward to rest. While I typically receive my invoice within 30 minutes, this time it arrived over two hours late with an unexpected €80 "late departure fee." The hotel cited a checkout time of 15:32—a time when I was merely sitting in the lobby, having already vacated my room and settled my bill over an hour prior. More details: 1. The hotel used my card on file to process this €80 fee. This exceeded the original €75 pre-authorization limit and was done without any new consent or notification after a confirmed zero-balance checkout. 2. When I queried the charge, a Dual Student who handled the case initially cited CCTV to claim a 15:32 departure. When I challenged this, the story was immediately changed to a vague "past 14:30." Despite acknowledging these contradictory timestamps, the hotel declined a refund, stating the matter was "settled." 3. Most concerningly, following my formal inquiry regarding this billing error, the hotel unilaterally canceled all my future reservations. To a guest, this sequence of events appears to indicate an exclusionary response to those who exercise their right to clarify administrative discrepancies. 4. Throughout this dispute involving financial and data discrepancies, no senior manager ever intervened. Leaving a complex matter entirely to a Dual Student led to a complete lack of professional resolution. For those who value loyalty recognition, it is important to note that this property appears to categorize guaranteed tier benefits as discretionary gestures. This perspective is fundamentally inconsistent with the loyalty experience promised by the Accor brand. If you expect a standard of professional accountability and respect for your membership status, the adversarial approach encountered here may be deeply disappointing.

Trying a bit too hard to be cool

Примечание: Tripadvisor 3.0/5

Belgo43 Реальные отзывы TripAdvisor

This is a love it or hate it hotel, which tries hard to be trendy and gimmicky. The weirdest thing for me was that our room on the 14th floor had a bicycle in it taking up a lot of space, but no wardrobe for clothes. Also a shower visible from all over the room, so strictly for couples only. See photos. The breakfast at €29 was rather expensive for a standard hotel breakfast (I've had better breakfasts in cheaper hotels). We went up to try the 17th floor bar, but it was pricey packed and noisy, so we went back down. I never saw the coffee bar in the lobby actually open. But nice views and cool decor

Dear Belgo43, thank you very much for taking the time to share your feedback. We truly appreciate every comment, as it helps us improve our service. Our open-concept rooms deliberately do not include traditional wardrobes, but there are plenty of storage options for clothing and personal items. The open shower is part of this unique design and may be experienced differently depending on personal taste. Regarding the café on the ground floor: it is currently on a winter break. Guests can still order coffee in the restaurant, and the reopening will be announced in advance. It’s great to hear that you enjoyed the view and the design. We hope that despite a few points, you had a pleasant stay and we would love to welcome you back. Best regards Laorent for the entire 25hours Das Tour Team Once 25hours – always 25hours!

Perfect stay

Примечание: Tripadvisor 5.0/5

589jch Реальные отзывы TripAdvisor

Amazing experience from start to finish. Clean rooms and comfortable beds and get bathroom amenities. The staff was perhaps the best part of the whole stay but also enjoyed staying on this side of town which was convenient to trains and all the great local restaurants. Will be there again for my next stay!

Salut 589jch, thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay from start to finish and that you appreciated the cleanliness, the comfortable beds and our bathroom amenities. A special thank you for your kind words about our team – we will be happy to pass this feedback along. We are also pleased that you enjoyed the location, the convenient train connections and the great local restaurants nearby. We truly look forward to welcoming you back again on your next stay. Kind regards, Laorent Your 25hours Team

French Flavors and Funky Vibes: Our 25hours Das Tour Experience

Примечание: Tripadvisor 5.0/5

hellem156 Реальные отзывы TripAdvisor

We stayed at 25hours Hotel Das Tour for two nights on our way home from France, and it was an absolutely fantastic experience. The hotel has a relaxed, trendy vibe with stylish rooms and a wonderfully comfortable bed—everything about the place just felt effortlessly cool. One of the highlights is The Paris Club restaurant on the 15th floor, which offers a spectacular view over Düsseldorf along with delicious French-inspired dishes. We also enjoyed a generous and tasty breakfast, with both buffet options and à la carte dishes available. The 16th-floor bar with its terrace and city views is a must-visit—great atmosphere and excellent cocktails. There’s even a parking garage beneath the hotel, which made things super convenient. The staff were all incredibly friendly and service-minded, making us feel right at home. We also brought our dog, who was warmly welcomed everywhere in the hotel, which we truly appreciated. There's a park right next door that’s perfect for walks with the dog, and for families, there’s a nearby playground. The location is about 1 km from Little Tokyo and 1.5 km from the Altstadt. We’ll definitely be back and wholeheartedly recommend this hotel to others!

Bonjour hellem156, Thank you so much for your fantastic and detailed review – we truly couldn’t ask for better feedback! It’s wonderful to hear that you enjoyed our relaxed and stylish atmosphere, found the bed so comfortable, and appreciated the little touches that make Das Tour feel unique. We’re thrilled that The Paris Club restaurant on the 16th floor and our rooftop bar on the 17th floor made such an impression – those views over Düsseldorf are definitely something special, and we’re happy they added to your experience. Your kind words about our breakfast, cocktails, and convenient parking are also greatly appreciated. It’s lovely to know that your dog felt just as welcome as you did – we’re big fans of four-legged guests, and it sounds like you made the most of the park next door! Thank you again for your wholehearted recommendation. We can’t wait to welcome you (and your furry friend) back to 25hours Das Tour for another memorable stay. Warm regards, Laorent 25hours Das Tour Team

Amazing stay in Düsseldorf

Примечание: Tripadvisor 5.0/5

JTB66 Couples - Реальные отзывы TripAdvisor

Our visit to the 25 hours hotel in Düsseldorf Das Tour was fabulous. We had an amazing spacious room on the 15th floor with great views all over Düsseldorf. We enjoyed the great hospitality at all touch points, particularly at the French Restaurant and the rooftop bar. There we enjoyed a sundowner, with great mixology which was truly special. Definitely, we will return!

Bonjour JTB66, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your spacious room on the 15th floor, the views over Düsseldorf, and the hospitality throughout the hotel. It’s fantastic to know that our French Restaurant and rooftop bar made your stay extra special – sundowner and mixology included! We can’t wait to welcome you back to 25hours Das Tour. Best regards Laorent 25hours Das Tour Team

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Другие интернет-пользователи оценили наш отель

  • 303 Отзывов 8.3/10 Расположение
  • 727 Отзывов 7.4/10 Номер
  • 497 Отзывов 8.7/10 Сервис
  • 6 Отзывов 9.3/10 Интернет
  • 330 Отзывов 8.8/10 Завтрак
  • 219 Отзывов 4.6/10 Комфорт
  • 177 Отзывов 8.2/10 Еда
  • 170 Отзывов 8.5/10 Напитки

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