The Retreat Palm Dubai MGallery by Sofitel bintang 5

Catatan tamu Avis (Peringkat ALL) 4.7/5 455 ulasan

Jaminan Harga
Terbaik
The Retreat Palm Dubai MGallery by Sofitel - Image 1
The Retreat Palm Dubai MGallery by Sofitel - Image 2
The Retreat Palm Dubai MGallery by Sofitel - Image 3
The Retreat Palm Dubai MGallery by Sofitel - Image 4
Palm Jumeirah, The Palm Jumeirah, PO Box 118237, 0 Dubai, Uni Emirat Arab

Deskripsi

Keistimewaan hotel

  • Dekat dari Nakheel Mall, Aquaventure Waterpark, dan The Pointe

  • Liburan Kebugaran Lengkap

  • Paket dan program kebugaran lengkap

  • Pilihan hidangan dan minuman sehat termasuk hidangan ramah vegan dan paleo

  • Aktivitas kebugaran dan kesehatan harian

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Lokasi hotel

The Retreat Palm Dubai MGallery by Sofitel

Palm Jumeirah, The Palm Jumeirah, PO Box 118237
0 Dubai
Uni Emirat Arab

GPS:25.139515, 55.142383

Telepon
Fax +971 4 394 4785

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Room service

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Peringkat ALL  4.7/5  455 ulasan

Peringkat TripAdvisor  4.8/5  5.744 ulasan

Great staff

Catatan Tripadvisor 5.0/5

Captn V Ulasan TripAdvisor tersertifikasi

The hotel was amazing, food was great, the concierge Mohandas Karan staff friendly and very helpful. All amenities were taken care of.

Too Expensive and not five Star

Catatan Tripadvisor 4.0/5

C8861NHjom Ulasan TripAdvisor tersertifikasi

Review: The Retreat Palm Dubai MGallery by Sofitel First of all, I want to thank the staff for their efforts. Everyone genuinely tried to do a good job, and I would especially like to mention the room attendants, May and Sunil, who did excellent work. The cleanliness, spaciousness and size of the rooms are definitely positive points, as are the location and direct beach access, with plenty of sunbeds available. Unfortunately, this is where my positive impression ends. Only the room rate at this hotel lives up to five star standards; the food certainly does not. The breakfast buffet is still the stronger part of the culinary offering: good variety and attentive service. However, the quality of the dinner buffet is not worthy of a five star hotel. It is largely dominated by long cooked meat dishes in various forms. There are vegetarian and fish options, though the fish is mostly served as stew like dishes. The layout of the buffet often feels illogical: meat and vegetarian dishes at the start, then desserts in the middle, only to circle back to more meat and vegetarian dishes around the corner. There is a daily special that can be ordered at a counter and brought to the table, or at least should be. On one occasion, the dish I ordered simply never arrived. The dinner staff often appeared overwhelmed and did not display anything close to five star composure or confidence. The price and performance ratio is not convincing at all. At roughly 340 euros per night for two people including half board, the hotel must deliver more, especially when it comes to the food. Guests willing to pay such rates will quickly start looking at other hotels and destinations. All in all, mainly because of the price, the stay was a disappointment, unfortunate especially for the hardworking team on site. And by the way, the name by Sofitel does not appear anywhere at the hotel itself, only during the booking process. I doubt that is a coincidence.

Beware of which floor they check you in to

Catatan Tripadvisor 2.0/5

Lars D Ulasan TripAdvisor tersertifikasi

After staying 3 days in downtown Dubai, we wanted a couple of days of rest before returning home. We picked the The Retreat Palm Dubai MGallery By Sofitel, opting for a Premium room. When we made the booking, we specifically requested a room as high up as possible. This was to ensure an experience as quiet and restful as possible. Upon arrival, we we're informed that we had been upgraded to a suite free of charge. They put us in room 117. The room itself is lovely, but also much more than we needed as a couple. We had no initial hesitations, as the room was away from the construction work going on at the opposite side of the building. Returning to our room after a few hours at the beach, we realized that the room was not great at all. It was directly above the restaurant, the balcony was filled with noise and food smell. The balcony was also only a few meters away from the beach promenade which was lit with bright LED light the entire evening. This was topped off by the blend of music from the pool bar and one of the restaurants (which did not mix well) I went to the reception to enquire about a room change. Naturally, nothing was available on a higher floor that day, but we could change the next day. They also promised that the promenade lights would be turned off at midnight, which they weren't. The next day we are woken up by restaurant staff at 06:00 am. The staff is having loud discussions directly beneath our balcony. After that, they start moving tables and chairs around, dragging them across the floor. The noise level was unacceptable, showing no respect for their guests trying to sleep. Around 10:00 am they confirm that we will be moved to another room when it was ready. Only after two hours, when I ask when this will happen, they tell me that the room should be available around 15:00. My bad, I guess, since I did not ask earlier. As a consequence, we spend most of our only full day here in limbo. (staying two nights, and leave early in the morning for the airport on departure day) Other than "I understand, sir", nothing was offered as way of apology. While I realize that requests cannot be guaranteed, I seriously doubt that all people who booked that room category had specifically requested a upper level floor. When making a specific request, you expect a hotel of this standard to make an effort to accommodate, not doing the exact opposite. When you ask for a cup of coffee, getting 10 gallons of water is not an upgrade. The hotel itself is lovely. The staff, while facilitating a room change, did only the absolute minimum and nothing more, showed no understanding of why we had a problem, and seemed not to care at all.

Amazing stay

Catatan Tripadvisor 5.0/5

Люция Ш Ulasan TripAdvisor tersertifikasi

The Retreat dubai is very amazing to relax. Service is very good ,food was delicious. Pool bar staff was friendly with high quality of service thank you Radwan to make our vacation wonderful Amgad and Rajiv thank you all.

Dear _X3829KY, Thank you for choosing to stay with us at The Retreat Palm Dubai MGallery by Sofitel and for taking the time to share your wonderful experience. We are absolutely delighted to hear that you found your stay "very amazing" and relaxing. Providing a tranquil and restorative environment is at the heart of what we do. It is particularly rewarding to read your compliments regarding the very good service and the delicious food. We strive to deliver exceptional culinary experiences and attentive service to all our guests. Your kind words about the Pool Bar heartists—especially mentioning Radwan, Amgad and Rajiv—are greatly appreciated. They are thrilled to know their friendly demeanor and high quality of service helped make your vacation wonderful. We will be sure to pass on your special thanks to them. We look forward to welcoming you back for another amazing and relaxing retreat soon. Yours sincerely, Samir Arora General Manager

STAYING IN DXB

Catatan Tripadvisor 5.0/5

Nathan M Ulasan TripAdvisor tersertifikasi

Really good! Owen was great with his service with food too! Really good! Would definitely recommend this hotel to my friends when they come to dubai

Dear S4492VMnathanm, Thank you for your fantastic review of your experience at The Retreat Palm Dubai MGallery by Sofitel. We are thrilled to hear that you enjoyed your stay and that Owen made such a positive impression with his service. Your recommendation means a lot to us and we are delighted you had a great experience at our hotel. We look forward to welcoming you and your friends back in the future. Yours sincerely, Samir Arora General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 678 ulasan 8.1/10 Lokasi
  • 1.350 ulasan 8.4/10 Kamar
  • 2.458 ulasan 9/10 Pelayanan
  • 12 ulasan 7.5/10 Internet
  • 965 ulasan 7.7/10 Makanan
  • 686 ulasan 8.6/10 Kebersihan
  • 573 ulasan 8.9/10 Pantai
  • 402 ulasan 8.3/10 Sarapan

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