莱斯特诺富特酒店（2020 年 1 月开业） 4 星

As a regular visitor to Leicester Novotel, I cannot recommend it enough. My work takes me there every 6 weeks. The staff are exceptional, the service and the food are excellent. As a business, my colleagues and I are always looked after. Nothing is too much trouble. Catering is considered attentive and 5 5-star quality. The location is ideal, close to the city centre with good links to local transport. I would not hesitate to recommend the Leicester Novotel to anyone visiting Leicester for business or pleasure.

exceeded expectation.. I cannot put into words, I am honestly beyond grateful to the team for the level of service, expertise, food, level of detail. I am lucky enough to have been taught 5star service in London and I can honestly, wholeheartedly say this is what the whole of H&B team received from the minute they entered the property to the minute they left. When we arrived at the hotel, we were looked after beyond words from the operations team helping with our equipment to helping with the screen and making changes for the morning. The team at reception were super helpful, Aman you have the most helpful team – please do thank them! Aman, thank you so much for all your help, helping us sort the wifi, helping us with our printing just so accommodating. The dinner service by Rhian and team was faultless – the way she handled it from start to finish was a credit. We had no issues and complaints, and the food tasted incredible! – she had a real professional sense about her and made me feel calm. A real godsend to the team. The meeting itself went without a hitch – everything was set up and ready! – Luke who ran the day from the opps side in the morning was great, he ran around and made it look easy! The pastries, the teas, coffees had all arrived-on time, and he was always prepared ahead. The last-minute changes and switches, he did this without any fuss. The lunch was perfect – The chefs are amazing, Novotel you are lucky to have such an adaptable, professional, and talented chefs – the food prepared by the team just tasted perfect and no one complained the feedback received from lunch and dinner really was second to none. The way Chef adapted the menu for us, catered towards dietaries and made the food look presentable we are grateful for. As we headed into the evening, the energy from our team was electric and we felt a real buzz, Liv managed to organise our cocktail of choice and was super helpful before she left for the day. Cletus was all over it from the minute he started his shift and automatically made us feel that dinner in the evening was under control. He has such a calm approach, the way he led service from starters to desert was impeccable and seamless. HUGE thanks to Manpreet and Kerry who helped make it a great dinner. And finally… Thank you to you Maggie, you have been so helpful, and I really appreciate you helping with all our changes and the way you made me feel at ease you have been spot on! The last minute changes, the most detailed BEO you have been so amazing to work with, I have recommended the hotel to more friends and peers so hopefully they come your way. Maggie you captured every detail and working with you since January has been so easy. James, you have the most incredible team your team don’t just do their jobs, they go above and beyond. The whole team at Holland and Barrett saw this, the way they treat the hotel as if it is their home is priceless to see and that doesn’t happen by chance. All in all, I cannot fault the hotel, the service – the whole team are a credit!

The location of hotel is close to city centre car park is close and you have to pay for that. For the price what we paid the hotel wasn’t that great the breakfast was very expensive and very limited option to eat and the staff were not very friendly all seemed miserable. The bar service wasn’t that great and the bartender didn’t pour drink correctly.

Nice hotel in the centre of Leicester, parking is just a couple of minutes walk away, it’s not covered so be prepared if it’s raining, had dinner here 2 nights and the food was good quality and reasonably priced, the service was excellent with friendly efficient staff, breakfast was good quality also. Rooms are good size and quality and clean and comfortable, although the beds are quite hard

This is difficult to review due to the reasons for my stay. I have stayed at the Leicester Marriott over three Xmases (I live in Slovakia, though Irish). There is nothing specifically stand-out wrong with Novotel, it is new and fresh, but my main bugbear was the room sofa. It's not practical, it's split in two and you cannot slump into it comfortably. It looks okay if you have a 30-year-old model sitting on it for PR reasons, but it is not comfy or functional. Some bigwig in senior management approved it - he/she should be fired on the grounds of bad taste/judgement. This was a 3-day test to see if it would replace the 20-year-old Marriott, but also no. I was almost relieved to leave. It didn't feel 'homely' for a single person's Xmas stay. One outstanding point was the waiter in charge on Dec 19. (Unfortunately no name, but he had the right balance of solicitude without going over-the-top like some Americans do. An asset to the hotel.)