The Sebel Auckland Manukau 4,5 étoiles

Note Avis clients (Note ALL) 4.6/5 1 953 avis

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The Sebel Auckland Manukau - Image 1
The Sebel Auckland Manukau - Image 2
The Sebel Auckland Manukau - Image 3
The Sebel Auckland Manukau - Image 4
16 Lakewood Court, Manukau, 2104 AUCKLAND, Nouvelle-Zélande

Description

Les plus de l'hôtel

  • Just 10.7 km (20 minutes) from Auckland Airport

  • Studio and apartment room types available

  • Meetings rooms and events available

  • Close to Due Drop Events Centre and Rainbows End theme park

  • 24-hour reception

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir
Découvrir

Localisation de l'hôtel

The Sebel Auckland Manukau

16 Lakewood Court, Manukau
2104 AUCKLAND
Nouvelle-Zélande

GPS:-36.993365, 174.88687

Téléphone
Fax +64 9 261 1831

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

THE RESTAURANT

Le Lakewood Bistro sert une cuisine néo-zélandaise moderne dans un cadre décontracté pour le petit déjeuner, le déjeuner et le dîner. Doté d'une superbe décoration, ce lieu intime est idéal pour une réunion d'affaires ou pour se retrouver entre amis.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.6/5  1 953 avis

Note TripAdvisor  4.4/5  176 avis

Note Avis clients 4.0/5

Leslie W. En couple - Avis confirmés ALL

Personnel très sympathique et souriant. Petit déjeuner très complet et bon. Chambre propre et convenable. Manque de place pour des rangements.

Chère Leslie W., Nous vous remercions pour votre retour positif concernant votre séjour. Nous sommes ravis que vous ayez apprécié notre personnel, le petit déjeuner, ainsi que la propreté de votre chambre. Nous prenons note de votre remarque sur le manque d'espace de rangement et nous vous remercions de l'avoir signalée. Cordialement, The Sebel Auckland Manukau

Note Avis clients 4.5/5

Heimana T. En couple - Avis confirmés ALL

Nous avons passés un bon moment. Très agréable pour passés à deux. Personnel très sympathique

Kia Ora Heimana, Thank you for sharing your lovely review and rating your stay so highly. We’re delighted to hear that you had an enjoyable time with us and that your stay was pleasant and relaxing for two. It’s wonderful to know that our team made such a positive impression — your kind words about their friendliness are truly appreciated and will be shared with them. We’re also pleased that you found the booking process on ALL.com simple and convenient. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back soon for another enjoyable experience. Kind regards, Steph Dela Pena Front Office | Assistant Manager

DO NOT RECOMMEND

Note TripAdvisor 1.0/5

jakethelawyer Avis TripAdvisor

The first stay at this hotel was great, my partner and I really enjoyed this hotel; it was really punching above its weight. However, I returned to this hotel for a quick trip to Auckland, and it was one of the worst check-in experiences I have ever had. After leaving my credit card with my partner, he was going to make me go and get some cash and bring it back to the hotel for a deposit, WTF! Never in my life have I been treated like that by a "premium hotel" from the hotel manager. Eventually, he said I could eftpos it. The so-called hotel manager then did nothing but gaslight my previous experience, after I explained I didn't get this treatment previously. He needs retraining badly. In addition, I was placed into two rooms, both of which had stains on the carpet, markings on the walls and mould in the shower. After one of the worst check-ins ever, and being moved once, I essentially gave up being moved again, as this hotel was being very difficult to deal with. I allowed the manager to rectify my overwhelmingly bad experience before I checked out; all he said was nothing he "couldn't do anything about my bad experience". DO NOT recommend this hotel at all.

Dear Jake, Thank you for taking the time to share your feedback following your recent stay with us. I’m truly sorry to learn that your experience did not meet your expectations, particularly during check-in. As part of our standard policy, all guests are required to provide either a valid credit card for pre-authorisation or a cash/EFTPOS deposit to cover the cost of accommodation and any incidentals. I understand this may have caused frustration, and I apologise if this was not clearly communicated or handled in a manner that reflected our usual service standards. I also sincerely apologise for the stains and marks you noticed in the room. Please rest assured that these concerns have been brought to the attention of our housekeeping and maintenance teams and are currently being addressed to ensure they are rectified promptly. We value your feedback as it helps us identify areas for improvement, and I regret that we were not able to restore your confidence during your stay. I do hope you might consider giving us another opportunity in the future to deliver the experience you previously enjoyed with us. Kind regards, Prasheel Churi General Manager The Sebel Auckland Manukau

Best high end hotel in Auckland with friendly staff and a cracking restaurant.

Note TripAdvisor 5.0/5

PaulCooper76 Professionnel - Avis TripAdvisor

I stayed for 5 nights the first time, as a platinum plus member of Accor the rooms are usually upgraded to the next level of room if available. I think there was a mixup after speaking with the lovely staff at reception they upgraded my room to a suite. The room was spacious and clean. The shower was spacious and there was premium shampoo and body wash. I normally rate high if the iron and board are quality and both didn't disappoint. Tea and coffee was also premium with nescafe capsules, instant coffee and premium teas. The free wine, water and items in the fridge were appreciated. The staff were very friendly and a credit to the hotel. I returned a week or so later and the room I got given far exceeded my expectations. I would highly recommend this hotel and the restaurant attached gives the discount if you have an Accor plus account. 5*

Dear Paul, Thank you for your fantastic review and for choosing to stay with us twice during your recent visits to Auckland. We truly appreciate your loyalty to Accor Hotels, and your feedback as a Platinum Accor Plus member reinforces our commitment to valuing and recognising our loyal guests. It’s wonderful to hear you enjoyed the comfort, amenities, and thoughtful touches we provide for our valued Accor members. We’re especially pleased you found our staff friendly and helpful; your kind words will be shared with the team, who take great pride in delivering memorable experiences. It’s also great to know you enjoyed our on-site restaurant and the benefits of your Accor Plus membership. We sincerely appreciate your recommendation and look forward to welcoming you back for another 5-star stay next time you’re in Auckland. Warm regards, Prasheel Churi General Manager The Sebel Auckland Manukau

Excellent customer service

Note TripAdvisor 5.0/5

Sonja I Avis TripAdvisor

Hotel management should be really pleased with the service of their staff. From a friendly greeting at front desk to a quick response in the restaurant this was a nice stay. I cut my finger and asked for a band aid - no problem with an extra provided in case the one on my finger got wet! The room was nice and clear and spacious, the one downside i found it a little cold and had to put the thermostat up to 28 to warm up which seems a bit high but it wasn't. Breakfast was good, a good variety and fresh - i noticed they regularly checked the food to make sure it was hot and enough. I would happily stay here again - its close to the airport so good if you are on that late night flight into Auckland

Dear sonjai856, Thank you so much for taking the time to share your experience with us. We're absolutely delighted to hear that you enjoyed your stay and especially pleased that our team made such a positive impression, from the warm welcome at the front desk to the attentive response in the restaurant. Your kind words about their service will certainly be shared with the team and I am sure they’ll be thrilled to know they made a difference! We're glad you found the room spacious and appreciated the breakfast variety and quality. Your feedback about the room temperature is also appreciated, it helps us continue to improve the experience for all our guests. We’re very pleased to hear you’d stay with us again, and we hope to welcome you back soon, whether you're flying in late or just looking for a comfortable, convenient stay in Auckland. Warm regards, Prasheel Churi General Manager The Sebel Auckland Manukau

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 531 avis 9.1/10 Site
  • 1 065 avis 8.9/10 Chambre
  • 1 142 avis 9.5/10 Service
  • 15 avis 7/10 Internet
  • 467 avis 9/10 Propreté
  • 353 avis 8.7/10 Repas
  • 187 avis 9.9/10 Ambiance
  • 178 avis 8.6/10 Installations

Dispensé par Trustyou

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