The Sebel Auckland Manukau 4,5 étoiles

Note Avis clients (Note ALL) 4.6/5 1 949 avis

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The Sebel Auckland Manukau - Image 1
The Sebel Auckland Manukau - Image 2
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The Sebel Auckland Manukau - Image 4
16 Lakewood Court, Manukau, 2104 AUCKLAND, Nouvelle-Zélande

Description

Les plus de l'hôtel

  • Just 10.7 km (20 minutes) from Auckland Airport

  • Studio and apartment room types available

  • Meetings rooms and events available

  • Close to Due Drop Events Centre and Rainbows End theme park

  • 24-hour reception

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir
Découvrir

Localisation de l'hôtel

The Sebel Auckland Manukau

16 Lakewood Court, Manukau
2104 AUCKLAND
Nouvelle-Zélande

GPS:-36.993365, 174.88687

Téléphone
Fax +64 9 261 1831

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

THE RESTAURANT

Le Lakewood Bistro sert une cuisine néo-zélandaise moderne dans un cadre décontracté pour le petit déjeuner, le déjeuner et le dîner. Doté d'une superbe décoration, ce lieu intime est idéal pour une réunion d'affaires ou pour se retrouver entre amis.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.6/5  1 949 avis

Note TripAdvisor  4.4/5  177 avis

Avoid: Bed Bugs galore

Note TripAdvisor 2.0/5

Hasan J Avis TripAdvisor

I recently stayed at The Sebel Manukau for 8 nights and left extremely dissatisfied. During my stay, I developed multiple bed bug bites that appeared partway through the trip and continued daily. This is completely unacceptable for any hotel, let alone one operating under the Accor brand. It seriously affected my comfort and wellbeing. While some staff were polite and the bed itself was comfortable, these positives are irrelevant given the severity of this issue. I also paid extra for a larger room with a kitchenette, expecting a higher standard of cleanliness and care — which was clearly not met. Housekeeping was also inconsistent. Despite DISPLAYING the “make up room” sign, the room was often not serviced unless I or my wife called reception myself, which should never be necessary. For a premium-priced stay, this level of hygiene and service is well below acceptable standards. I am very disappointed that an Accor group hotel would allow conditions like this and strongly urge management to address these failures to prevent other guests from experiencing the same.

Dear 704hasanj, Thank you for taking the time to share your feedback following your recent stay at The Sebel Auckland Manukau. We are sincerely sorry to read about your experience and the discomfort you described. Please be assured that we take allegations of this nature extremely seriously. Upon becoming aware of your concerns, the room in question was immediately taken out of service and has remained unavailable while thorough inspections were conducted. Our housekeeping leadership and maintenance team have been engaged, and all linen and bedding are undergoing detailed inspection and deep cleaning before the room is permitted to return to service, so far we have not had any concrete evidence of any pests in the room. Be assured, guest safety, comfort, and hygiene are of the highest priority for us, and we would never knowingly compromise these standards. We regret any inconvenience you experienced with housekeeping service during your stay. For clarity, our housekeeping teams are on site daily, generally between 8:00am and 4:30pm, with priority given to arrival rooms. On occasions where our team is unable to access a room due to privacy requests or limited access, our reception team is available to assist by providing fresh linen, offering rubbish removal, and ensuring the room is prioritised for full service the following day. We are sorry if this process was not communicated clearly or did not meet your expectations. While we appreciate your comments regarding our team members and room comfort, we fully understand that these positives do not offset the concerns you raised. Your feedback has been shared with our management and housekeeping teams as part of our ongoing review to ensure improvements are made and that situations such as this are prevented in the future. Lastly, we genuinely regret the disappointment caused and thank you again for bringing this to our attention. Please note we can always find a solution and resolve any situation quickly if it is flagged with us during the stay. Should you wish to discuss your experience further, we would welcome the opportunity to do so directly. Kind regards, Prasheel Churi General Manager The Sebel Auckland Manukau

Note Avis clients 4.0/5

Leslie W. En couple - Avis confirmés ALL

Personnel très sympathique et souriant. Petit déjeuner très complet et bon. Chambre propre et convenable. Manque de place pour des rangements.

Chère Leslie W., Nous vous remercions pour votre retour positif concernant votre séjour. Nous sommes ravis que vous ayez apprécié notre personnel, le petit déjeuner, ainsi que la propreté de votre chambre. Nous prenons note de votre remarque sur le manque d'espace de rangement et nous vous remercions de l'avoir signalée. Cordialement, The Sebel Auckland Manukau

Note Avis clients 4.5/5

Heimana T. En couple - Avis confirmés ALL

Nous avons passés un bon moment. Très agréable pour passés à deux. Personnel très sympathique

Kia Ora Heimana, Thank you for sharing your lovely review and rating your stay so highly. We’re delighted to hear that you had an enjoyable time with us and that your stay was pleasant and relaxing for two. It’s wonderful to know that our team made such a positive impression — your kind words about their friendliness are truly appreciated and will be shared with them. We’re also pleased that you found the booking process on ALL.com simple and convenient. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back soon for another enjoyable experience. Kind regards, Steph Dela Pena Front Office | Assistant Manager

DO NOT RECOMMEND

Note TripAdvisor 1.0/5

jakethelawyer Avis TripAdvisor

The first stay at this hotel was great, my partner and I really enjoyed this hotel; it was really punching above its weight. However, I returned to this hotel for a quick trip to Auckland, and it was one of the worst check-in experiences I have ever had. After leaving my credit card with my partner, he was going to make me go and get some cash and bring it back to the hotel for a deposit, WTF! Never in my life have I been treated like that by a "premium hotel" from the hotel manager. Eventually, he said I could eftpos it. The so-called hotel manager then did nothing but gaslight my previous experience, after I explained I didn't get this treatment previously. He needs retraining badly. In addition, I was placed into two rooms, both of which had stains on the carpet, markings on the walls and mould in the shower. After one of the worst check-ins ever, and being moved once, I essentially gave up being moved again, as this hotel was being very difficult to deal with. I allowed the manager to rectify my overwhelmingly bad experience before I checked out; all he said was nothing he "couldn't do anything about my bad experience". DO NOT recommend this hotel at all.

Dear Jake, Thank you for taking the time to share your feedback following your recent stay with us. I’m truly sorry to learn that your experience did not meet your expectations, particularly during check-in. As part of our standard policy, all guests are required to provide either a valid credit card for pre-authorisation or a cash/EFTPOS deposit to cover the cost of accommodation and any incidentals. I understand this may have caused frustration, and I apologise if this was not clearly communicated or handled in a manner that reflected our usual service standards. I also sincerely apologise for the stains and marks you noticed in the room. Please rest assured that these concerns have been brought to the attention of our housekeeping and maintenance teams and are currently being addressed to ensure they are rectified promptly. We value your feedback as it helps us identify areas for improvement, and I regret that we were not able to restore your confidence during your stay. I do hope you might consider giving us another opportunity in the future to deliver the experience you previously enjoyed with us. Kind regards, Prasheel Churi General Manager The Sebel Auckland Manukau

Best high end hotel in Auckland with friendly staff and a cracking restaurant.

Note TripAdvisor 5.0/5

PaulCooper76 Professionnel - Avis TripAdvisor

I stayed for 5 nights the first time, as a platinum plus member of Accor the rooms are usually upgraded to the next level of room if available. I think there was a mixup after speaking with the lovely staff at reception they upgraded my room to a suite. The room was spacious and clean. The shower was spacious and there was premium shampoo and body wash. I normally rate high if the iron and board are quality and both didn't disappoint. Tea and coffee was also premium with nescafe capsules, instant coffee and premium teas. The free wine, water and items in the fridge were appreciated. The staff were very friendly and a credit to the hotel. I returned a week or so later and the room I got given far exceeded my expectations. I would highly recommend this hotel and the restaurant attached gives the discount if you have an Accor plus account. 5*

Dear Paul, Thank you for your fantastic review and for choosing to stay with us twice during your recent visits to Auckland. We truly appreciate your loyalty to Accor Hotels, and your feedback as a Platinum Accor Plus member reinforces our commitment to valuing and recognising our loyal guests. It’s wonderful to hear you enjoyed the comfort, amenities, and thoughtful touches we provide for our valued Accor members. We’re especially pleased you found our staff friendly and helpful; your kind words will be shared with the team, who take great pride in delivering memorable experiences. It’s also great to know you enjoyed our on-site restaurant and the benefits of your Accor Plus membership. We sincerely appreciate your recommendation and look forward to welcoming you back for another 5-star stay next time you’re in Auckland. Warm regards, Prasheel Churi General Manager The Sebel Auckland Manukau

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 527 avis 9/10 Site
  • 1 063 avis 8.9/10 Chambre
  • 1 138 avis 9.6/10 Service
  • 15 avis 6.4/10 Internet
  • 468 avis 9/10 Propreté
  • 350 avis 8.7/10 Repas
  • 181 avis 9.9/10 Ambiance
  • 175 avis 8.4/10 Installations

Dispensé par Trustyou

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