Raffles Europejski Warsaw 5 sterren

The best hotel in Warsaw and in Poland in general. As I travel from Ukraine and usually travel via Krakow, Raffles became the reason I try to travel via Warsaw now. Amazing service, lovely staff, great ambience, stylish property. Raffles = love.

Overall this is a fantastic hotel with mostly excellent staff. However, the issue at this property is that they absolutely do not honor the details and inclusivities of a given reservation. The front dest staff also directly lies and only comes around when their lies are pointed out and contradicted with proof. My reservation was made through Fine Hotels and Resorts and the hotel refused to honor most of the benefits that were included as part of the booking. No mention was made of FHR benefits at check in. They refused a room upgrade even though 6 higher category rooms were available at check in during my stay. After pointing that out, most members of the staff proceed to lie to me directly about lack of availability, and the hotel being booked to capacity, which was clearly not the case. Eventually after much hassle I was given an "upgraded" handicap accessible room, which came with it's own slew of issues, such as alarms being set off and security having to come to the room. The breakfast provided was delicious, and buffet spread, although lacking many options, was tasty and sufficient. However the wait staff was inattentive, even having to be reprimanded by a supervisor in front of me for failing to clear dishes. The biggest issue during the stay was when I returned to my room the following morning post breakfast, I received a call from the reception asking why I'm still there and when I would be leaving. Upon reminding the receptionist that my stay includes a GUARANTEED 4 p.m.check out, I was informed that they would NOT be honoring that and that I need to vacate the room because they are booked to capacity. After politely pointing out that the 4 p.m. checkout is a GUARANTEE of a FHR reservation, I was informed that it is the manger's decision and I have to leave. My door keys were disabled. I was denied speaking to the manager in person even though I was informed that he would be available. Overall what should have been a very pleasant and relaxing stay at a property that has all the potential to deliver that, fell completely short. Being forced out of my room was completely unacceptable and left feeling unwelcome, stressed and humiliated.

This place is like stepping into a dream of luxury. The rooms are fancy, the staff treats you like royalty, and it's right in the heart of everything cool in Warsaw. Seriously, if you're up for a splurge and want to feel like a VIP, this is your spot.

Echt ik geniet er altijd van om hier te zijn. Dit is een hotel zoals het hoort te zijn.

Ieder jaar wanneer wij naar Warschau komen, kiezen wij voor Raffles. Voor ons het perfecte hotel om te verblijven. De ligging, de uitstraling, het vriendelijke personeel en de mooie hotelkamers zijn voor ons reden om jaarlijks te genieten van dit heerlijke onderkomen. Tot volgend jaar.