Pullman Rotorua 5 sterren

Dear Nittymane, Thank you so much for taking the time to share your wonderful experience at Pullman Rotorua! We are delighted to hear that you had a great stay and that our staff's attentiveness left a positive impression from the moment you arrived. It's fantastic to know that you enjoyed the dining experience at our restaurant and through room service. We take pride in delivering exceptional food, and we're thrilled that it exceeded your expectations. We understand the importance of creating a comfortable and convenient environment, and we're glad you felt there was no need to leave for a delightful dining experience. Your appreciation for the comfort of your stay warms our hearts. Providing a relaxing and enjoyable atmosphere is a top priority for us, and we're thrilled that you felt so comfortable throughout your time with us. We can't wait to welcome you back early next year! It will be our pleasure to host you again and ensure that your next stay is just as enjoyable, if not more so. If there's anything specific you would like us to arrange for your return, please feel free to let us know. Thank you once again for choosing Pullman Rotorua, and we look forward to making your next visit another memorable experience. Cheers, DJ

Dear 550milanp, Thank you for taking the time to share your feedback on your recent stay with us. We sincerely appreciate your input as it helps us identify areas for improvement. We're delighted to hear that you enjoyed the fantastic location of our hotel, providing picturesque views of Lake Rotorua. However, we apologize for any inconvenience caused by the room size and its unconventional shape. Your comments regarding the bathroom amenities and housekeeping availability after 4 pm are duly noted, and we will address these issues to enhance the overall guest experience. We regret to learn that our breakfast and services did not meet your expectations. Please know that your concerns have been shared with the relevant teams for immediate attention and improvement. Regarding the absence of bathroom slippers, we sincerely apologize for this oversight. This is not reflective of our usual standards, and we will ensure that such lapses are rectified promptly to avoid any recurrence in the future. We appreciate your valuable feedback and hope you might consider giving us another chance to provide you with the excellent service that we strive to deliver. If your travels bring you back to Rotorua, we would love the opportunity to make amends and create a more positive experience for you. Thank you for bringing these matters to our attention, and we appreciate your understanding. Thank you, DJ

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Pullman Rotorua. We sincerely appreciate your continued patronage and are genuinely sorry to hear that your experience did not meet the high standards we aim to provide. We deeply regret any inconvenience caused during the booking process. Your comments regarding the challenges you faced in reaching our reservations team and the delay in responses are concerning. Please accept our sincere apologies for the frustration and inconvenience you experienced. Rest assured, we will be addressing these communication issues internally to ensure a more seamless experience for our guests in the future. We're also sorry to hear about the challenges you faced with room rates and the difficulties in amending them promptly. This is not the level of service we aspire to deliver, and your feedback is invaluable in helping us improve our processes. We apologize for the oversight in sending the invoice promptly upon checkout. Your comments have been shared with our front desk team, and we will reinforce the importance of timely communication with our guests. We appreciate your positive remarks about the cleanliness of the room, and we're glad to hear that aspect of your stay met your expectations. We genuinely value your feedback, and we hope you'll allow us the opportunity to make amends and provide you with the exceptional experience that you rightly expect from Pullman Rotorua. If your travels bring you back to the area, please contact us directly, and we'll ensure your stay is nothing short of outstanding. Thank you for bringing these matters to our attention, and we appreciate your understanding. Thank you, DJ

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Rotorua. We appreciate your positive remarks about our friendly staff and the cleanliness of the hotel. We sincerely apologize for any discomfort you experienced with the open-plan bathrooms in our twin share bedrooms. We understand that privacy is essential, and we regret that our room design did not meet your expectations in this regard. Your feedback is valuable, and we will certainly consider it in our ongoing efforts to enhance the guest experience. Regarding the constant high-pitched ringing you encountered, we sincerely apologize for any disturbance this caused during your stay. Our maintenance team will investigate this issue promptly to identify and rectify the source to ensure a more peaceful environment for our guests in the future. We appreciate your honest feedback, as it allows us to address areas for improvement. We hope that despite these challenges, you were still able to enjoy your time in Rotorua. If your travels bring you back to the area, we would welcome the opportunity to provide you with a more comfortable and enjoyable stay. Many Thanks, DJ