SO/ パリホテル 5 つ星

Dear Nagisa, Thank you very much for sharing such a lovely message. We are truly honored that you chose SO/ Paris for your honeymoon, and delighted to read that you found the rooms stylish and your stay comfortable. It is especially rewarding to know that our team’s kindness helped make this occasion even more memorable for you. Your kind words mean a great deal to everyone here, and we are very happy to have contributed to such a special chapter in your memories. We would be absolutely delighted to welcome you back on your next visit to Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Taku, Thank you very much for taking the time to share your feedback following your stay at SO/ Paris. We are truly delighted to read your kind comments regarding the attentiveness of our reception team during check-in, as well as the cleanliness of your room and linens. Your recognition means a great deal to our teams, and we will be very pleased to share your appreciation with them. We are also grateful for your constructive observations regarding your experience at Bonnie restaurant and our rooftop bar. We have carefully noted your comments about staffing levels during peak periods, which we understand can impact service fluidity, and these points have been shared with our Food & Beverage management teams for review and improvement. In addition, regarding smoking, we would like to kindly clarify that all our public indoor areas are non-smoking, and dedicated outdoor spaces are available for guests who wish to smoke. We are sorry if this was not sufficiently clear or if this situation impacted your comfort during your visit, and we will reinforce communication and guidance from our teams to ensure this is consistently respected. We are also sincerely sorry for the inconvenience caused by the taxi to Charles de Gaulle Airport not arriving at the scheduled time, resulting in a delay to your departure. We fully understand how frustrating this must have been, and we will review this closely with our concierge and transport partners to ensure better reliability going forward. Concerning the use of Dining & Spa Rewards points, we will ensure that this process is further reinforced and fully mastered by all our teams, both day and night, in order to guarantee a smoother and more consistent experience for our guests. Regarding your comment about the towels, we are sincerely surprised by your feedback and grateful that you took the time to share it with us. We will of course investigate this point internally with our housekeeping team to better understand the situation and ensure it meets our usual standards of comfort and quality. For your information, at SO/ Paris, bed linens are changed every two days, and towels are only replaced when they are placed on the floor. Towels left on the towel rack are considered in use and are therefore not automatically replaced. However, additional towels or replacements are always available upon request at any time. This approach is part of our sustainability commitment, aiming to reduce water and energy consumption while still ensuring guest comfort and flexibility. We would also like to sincerely thank you for highlighting Cynthia, who will be warmly recognized and thanked for her contribution to your satisfaction. Your appreciation will be shared with her and with the teams. Finally, we would also like to sincerely thank you for your continued loyalty to the Accor group and for your Diamond status within the ALL – Accor Live Limitless programme. Your trust and repeated stays are highly valued, and we are truly grateful to count you among our most loyal guests. We sincerely hope to have the pleasure of welcoming you back soon for an even smoother and more seamless experience. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Eiji, Thank you so much for taking the time to share your feedback. We are genuinely delighted to hear that you enjoyed the beautiful view from your room, the interior design, and the attentive service provided by our team. It is always a pleasure to know that these elements helped make your stay more enjoyable. At the same time, I am truly sorry for the inconvenience caused by the loud music coming from the quays during your stay. I completely understand how upsetting this must have been, especially when you were expecting a peaceful moment in your room. As soon as you alerted us, our team went to check the situation with you and confirm the source of the noise, which unfortunately was external to the hotel. We also did our best to offer you alternatives on the spot, including an upgrade and a quieter room on the same floor, but I sincerely regret that none of these options felt suitable for you at the time. I also understand your decision to remain in your room and wait for things to settle. For your information, you stayed in an Iconic – Paris Skyline View room of approximately 29m². In Paris, this category is considered quite spacious, as rooms in similar hotels in the area are generally between 18 and 23m². The layout has been thoughtfully designed to offer both comfort and functionality within an urban setting. I am truly sorry again that this disturbance impacted part of your experience, and I sincerely hope it did not take away from the enjoyable moments of your stay with us. It would be a real pleasure to welcome you back in the future under calmer conditions. Please do not hesitate to contact me directly ahead of your next stay, I would be very happy to personally take care of the arrangements and ensure everything is as comfortable and seamless as possible for you.You can reach me at: ba… Looking forward to welcoming you again soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Yoshihiro, Thank you very much for your kind feedback. We are delighted to hear that your stay with us was wonderful and left you with such fond memories. It’s great to know that the recommendation from the Amex Centurion Concierge led you to a memorable experience at SO/ Paris. We’re also thrilled that our concierge team could assist and share their expertise with you they will be very happy to know they contributed to your satisfaction. We look forward to welcoming you back for another exceptional stay in Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Kenji, Thank you very much for sharing your feedback! We are delighted to hear that you enjoyed our prime location, just steps from the metro and within easy reach of some of Paris’ most iconic landmarks, including Le Marais and Notre-Dame. It is also wonderful to know that the daily thoughtful touches from our team added a special and memorable touch to your stay. Regarding your comment about pricing, we would like to kindly highlight that our rates reflect not only the exceptional quality of service we provide but also our unique and highly sought-after location in the heart of Paris. From spacious, well-designed rooms to attentive, personalized service, every aspect of our offering is carefully curated to ensure a memorable and comfortable experience for our guests. We continually strive to balance value with the premium experience that SO/ Paris is known for. We truly hope to have the pleasure of welcoming you back in the near future, so you can enjoy another stay with us and continue to explore the magic of Paris from our central location. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris