Dear Takeshi, Thank you very much for your wonderful feedback following your stay at SO/ Paris. We are delighted to know that you had such a comfortable experience and that you particularly enjoyed our delicious breakfast, the cleanliness of our restaurant, and the quality of your room amenities. It is also a pleasure to hear that our location made it easy for you to explore the city and contributed to the convenience of your stay. Your kind words are truly appreciated and will be shared with our teams, who will be delighted to know they helped make your visit so enjoyable. We sincerely look forward to welcoming you back to SO/ Paris for another memorable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Ayako, Thank you very much for taking the time to share your feedback following your stay at SO/ Paris. We are delighted to read that you enjoyed our location and the beautiful views available from Bonnie, our rooftop bar, as well as during breakfast. We are also pleased to know that our team contributed to making your stay enjoyable, and we will be happy to share your kind words with all our colleagues. Regarding the view from your room, we would like to kindly mention that your reservation was made for our Collection – Rooftop View room category, which offers rooftop perspectives rather than a guaranteed Eiffel Tower view. We understand that the Eiffel Tower is an iconic part of the Paris experience, and we are pleased that you were able to enjoy this exceptional view from our rooftop areas. For a future visit, our reservation service would be delighted to assist you in selecting a room type with specific view preference, as we offer a variety of room categories with diverse configurations to better suit your expectations. We look forward to welcoming you back to SO/ Paris for another memorable stay. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Nagisa, Thank you very much for sharing such a lovely message. We are truly honored that you chose SO/ Paris for your honeymoon, and delighted to read that you found the rooms stylish and your stay comfortable. It is especially rewarding to know that our team’s kindness helped make this occasion even more memorable for you. Your kind words mean a great deal to everyone here, and we are very happy to have contributed to such a special chapter in your memories. We would be absolutely delighted to welcome you back on your next visit to Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Taku, Thank you very much for taking the time to share your feedback following your stay at SO/ Paris. We are truly delighted to read your kind comments regarding the attentiveness of our reception team during check-in, as well as the cleanliness of your room and linens. Your recognition means a great deal to our teams, and we will be very pleased to share your appreciation with them. We are also grateful for your constructive observations regarding your experience at Bonnie restaurant and our rooftop bar. We have carefully noted your comments about staffing levels during peak periods, which we understand can impact service fluidity, and these points have been shared with our Food & Beverage management teams for review and improvement. In addition, regarding smoking, we would like to kindly clarify that all our public indoor areas are non-smoking, and dedicated outdoor spaces are available for guests who wish to smoke. We are sorry if this was not sufficiently clear or if this situation impacted your comfort during your visit, and we will reinforce communication and guidance from our teams to ensure this is consistently respected. We are also sincerely sorry for the inconvenience caused by the taxi to Charles de Gaulle Airport not arriving at the scheduled time, resulting in a delay to your departure. We fully understand how frustrating this must have been, and we will review this closely with our concierge and transport partners to ensure better reliability going forward. Concerning the use of Dining & Spa Rewards points, we will ensure that this process is further reinforced and fully mastered by all our teams, both day and night, in order to guarantee a smoother and more consistent experience for our guests. Regarding your comment about the towels, we are sincerely surprised by your feedback and grateful that you took the time to share it with us. We will of course investigate this point internally with our housekeeping team to better understand the situation and ensure it meets our usual standards of comfort and quality. For your information, at SO/ Paris, bed linens are changed every two days, and towels are only replaced when they are placed on the floor. Towels left on the towel rack are considered in use and are therefore not automatically replaced. However, additional towels or replacements are always available upon request at any time. This approach is part of our sustainability commitment, aiming to reduce water and energy consumption while still ensuring guest comfort and flexibility. We would also like to sincerely thank you for highlighting Cynthia, who will be warmly recognized and thanked for her contribution to your satisfaction. Your appreciation will be shared with her and with the teams. Finally, we would also like to sincerely thank you for your continued loyalty to the Accor group and for your Diamond status within the ALL – Accor Live Limitless programme. Your trust and repeated stays are highly valued, and we are truly grateful to count you among our most loyal guests. We sincerely hope to have the pleasure of welcoming you back soon for an even smoother and more seamless experience. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Eiji, Thank you so much for taking the time to share your feedback. We are genuinely delighted to hear that you enjoyed the beautiful view from your room, the interior design, and the attentive service provided by our team. It is always a pleasure to know that these elements helped make your stay more enjoyable. At the same time, I am truly sorry for the inconvenience caused by the loud music coming from the quays during your stay. I completely understand how upsetting this must have been, especially when you were expecting a peaceful moment in your room. As soon as you alerted us, our team went to check the situation with you and confirm the source of the noise, which unfortunately was external to the hotel. We also did our best to offer you alternatives on the spot, including an upgrade and a quieter room on the same floor, but I sincerely regret that none of these options felt suitable for you at the time. I also understand your decision to remain in your room and wait for things to settle. For your information, you stayed in an Iconic – Paris Skyline View room of approximately 29m². In Paris, this category is considered quite spacious, as rooms in similar hotels in the area are generally between 18 and 23m². The layout has been thoughtfully designed to offer both comfort and functionality within an urban setting. I am truly sorry again that this disturbance impacted part of your experience, and I sincerely hope it did not take away from the enjoyable moments of your stay with us. It would be a real pleasure to welcome you back in the future under calmer conditions. Please do not hesitate to contact me directly ahead of your next stay, I would be very happy to personally take care of the arrangements and ensure everything is as comfortable and seamless as possible for you.You can reach me at: ba… Looking forward to welcoming you again soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Yoshihiro, Thank you very much for your kind feedback. We are delighted to hear that your stay with us was wonderful and left you with such fond memories. It’s great to know that the recommendation from the Amex Centurion Concierge led you to a memorable experience at SO/ Paris. We’re also thrilled that our concierge team could assist and share their expertise with you they will be very happy to know they contributed to your satisfaction. We look forward to welcoming you back for another exceptional stay in Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Kenji, Thank you very much for sharing your feedback! We are delighted to hear that you enjoyed our prime location, just steps from the metro and within easy reach of some of Paris’ most iconic landmarks, including Le Marais and Notre-Dame. It is also wonderful to know that the daily thoughtful touches from our team added a special and memorable touch to your stay. Regarding your comment about pricing, we would like to kindly highlight that our rates reflect not only the exceptional quality of service we provide but also our unique and highly sought-after location in the heart of Paris. From spacious, well-designed rooms to attentive, personalized service, every aspect of our offering is carefully curated to ensure a memorable and comfortable experience for our guests. We continually strive to balance value with the premium experience that SO/ Paris is known for. We truly hope to have the pleasure of welcoming you back in the near future, so you can enjoy another stay with us and continue to explore the magic of Paris from our central location. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Sadako, Thank you for sharing your feedback! We are delighted to hear that you enjoyed our convenient location, the comfort of your bed, and the daily gifts delivered during your stay. We noticed that you rated your arrival experience 7/10, and we would greatly appreciate it if you could share a bit more detail about what could have made it better. Your insights are very important to us to continuously improve our service. We also noticed your 5/10 rating for value for money and truly appreciate your feedback. SO/ Paris is part of a collection of singular hotels where every detail from architecture and design to contemporary art and culinary experiences is carefully curated to offer more than just a stay. Our purpose is to create a vibrant, inspiring atmosphere that reflects the Parisian art de vivre and goes beyond what one would expect from a traditional hotel. In addition, our prime location on the Seine, just steps away from Le Marais and close to many of the city’s cultural landmarks, allows our guests to experience Paris from a unique and privileged perspective. Please feel free to reply to this email or contact me directly at ba… Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Hiroshi, Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed the relaxing atmosphere of SO/ Paris, the comfort of your spacious room, and the breathtaking views over the Seine and the Eiffel Tower. It is also a pleasure to read that our design, breakfast, and attentive team contributed to making your stay so enjoyable. We are truly glad that you were able to fully relax during your time with us, and we look forward to welcoming you back for another rejuvenating Parisian escape. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Y., Thank you for your kind words regarding the location and views from your room. We are delighted to hear you enjoyed the restaurant\'s scenery and hope you can visit our rooftop bar on your next stay. We hope to have the pleasure of welcoming you again for a seamless moment. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Takayuki, Thank you for your kind words regarding our location, modern facilities, and the stunning views from our restaurant. We are delighted to hear that you enjoyed your experience at SO/ Paris. We would love to better understand what could have made it a perfect 10 for you with the breakfast. Please don’t hesitate to share more detail,I remain at your disposal. Once again, thank you for your valuable feedback. We truly hope to have the opportunity to offer you a seamless experience on a future visit. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Taiji, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay, particularly the presence of ants in your room and the issues with the chocolate. This is certainly not the standard we aim to provide, and we will address this with our housekeeping team immediately to ensure it does not happen again. We also apologize if the breakfast buffet felt repetitive and if the dress code for dinner did not meet your expectations. We appreciate your comments, as they will help us improve our services and offerings moving forward. We value your loyalty and the opportunity to welcome you again in the future. Please don't hesitate to contact me directly if you'd like to discuss your experience further or if we can assist in any way. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Nozomi, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our convenient location and found your room to be clean and comfortable. We hope to welcome you back for another pleasant stay at SO/ Paris soon! Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Yuji, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the ambience of SO/ Paris and found our staff to be exceptional during your three-night stay. It’s great to know that we helped you fully experience the atmosphere of Paris. We would love to welcome you back for another memorable stay in the future! Stefan Viard General Manager - SO/ Paris