SO/ Paris Hotel 5 Sterne

Dear Isabelle, Thank you very much for taking the time to share your feedback following your stay. First of all, I would like to sincerely apologize for the confusion and the inconvenience you experienced regarding your room allocation. I fully understand how unsettling it must have been to be informed that you needed to change rooms, to prepare your belongings, and to come to the reception, only to be told afterwards that you could in fact remain in your original room. I am truly sorry for the stress and frustration this situation caused you. I completely understand your feeling of inconsistency during your stay, and I am also sorry for the repeated need to request certain items such as bills. This is not the level of fluidity and comfort you should expect, and I fully appreciate how this may have impacted your overall experience. Please rest assured that your comments have been carefully taken into consideration. For a future stay, we will make a very special attention to your reservation and ensure a much smoother and more personalized experience from arrival to departure. I would also be very pleased to personally follow up on your next visit, and you can reach me directly at ba… should you wish to contact me so I can assist you with your arrangements. We truly hope to have the opportunity to welcome you back and restore your confidence in our service. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Ralf, Thank you very much for taking the time to share your feedback. We are truly delighted to read that you enjoyed our beautiful hotel, its prime location, and the warm service provided by our teams. Your kind words mean a great deal to us. Regarding the seating arrangement at Bonnie, we are sorry if this affected your dining experience and prevented you from fully enjoying your evening. Please note that table allocation is managed directly by the restaurant team and depends on the organization of the service, reservations, and availability on the day rather than being assigned in advance. We sincerely regret any disappointment this may have caused and appreciate your understanding. We are also pleased to know that you found the hotel to be exceptionally clean, and we will be sure to share your compliments with our housekeeping team. We hope to have the opportunity to welcome you back soon and provide you with an even more enjoyable experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Rosenbach, Thank you so much for sharing your wonderful feedback following your stay at SO/ Paris Hotel. We are delighted to know that you enjoyed your experience with us, especially the panoramic views from our rooftop terrace and the beautiful view of the Eiffel Tower from your room. It is also a pleasure to read that our friendly Heartists contributed to making your stay memorable. Our location along the Seine and close to the Le Marais district is indeed ideal for discovering the charm of Paris, and we are so pleased that you were able to fully enjoy it. Thank you once again for your kind recommendation. We truly look forward to welcoming you back for another beautiful Parisian stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Werner, Thank you very much for taking the time to share your wonderful feedback. We are delighted to read that your experience exceeded your expectations and that you enjoyed both the atmosphere of the hotel and its location. Your kind words regarding the attentiveness of our team, the quality of service, and your experience in our restaurant truly mean a lot to us. It is especially rewarding to know that our bartender, concierge, and reception team all contributed positively to your stay. Your recognition will be warmly shared with them, as it serves as a great source of motivation for everyone. We hope to have the pleasure of welcoming you back very soon to SO/ Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Petra, Thank you very much for taking the time to share such a detailed review following your stay with us. We are truly delighted to read that you enjoyed the view from the 13th floor, as well as the design of the hotel and the warm welcome from our team. Your kind comparison of our style and uniforms to the world of Jean Paul Gaultier is especially appreciated. We also take careful note of your comments regarding the breakfast service and the lack of service on the terrace. Please rest assured that these points have been shared with the relevant teams for review and improvement. Regarding the follow-up email after your departure, we are sincerely sorry that it may have been perceived negatively. This was simply part of a standard procedure applied to all guests, and at no point was it our intention to make you feel uncomfortable or singled out. We regret that the tone may have been interpreted this way. We hope to have the pleasure of welcoming you back soon for an even smoother and more enjoyable experience. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris