Dear Joern, Thank you for your kind words regarding your stay at SO/ Paris. We are delighted to hear that you enjoyed the breathtaking views and appreciated our attentive staff. Your positive feedback motivates us to continue delivering exceptional experiences for our guests. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Christine, Thank you very much for your heartfelt feedback. We are delighted to know that you received such a warm welcome and experienced attentive, thoughtful service throughout your stay. It is especially rewarding to hear that our team’s genuine care for our guests’ well-being made your experience truly wonderful. We will be very happy to share your kind words with the entire team. Thank you again for your trust and for taking the time to recognize our colleagues. We hope to have the pleasure of welcoming you back to SO/ Paris very soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Christina, Thank you for taking the time to share your detailed feedback following your stay at SO/ Paris. We were truly sorry to read that your experience did not fully meet your expectations and that some moments of your stay left you with a mixed impression of our hotel. Providing attentive, consistent, and personalized service is at the heart of what we strive to offer, and we regret that this was not reflected throughout your experience. Regarding your request for snacks and a bottle of wine around 1:00 p.m., we would like to clarify that our restaurant was open and serving lunch at that time. Our lunch service is available Monday to Friday from 12:00 p.m. to 3:00 p.m. and Saturday to Sunday from 12:00 p.m. to 3:30 p.m. The snack menu is available from 3:00 p.m. onwards, while before this time our restaurant operates with its regular lunch menu. We are sorry if this distinction was not clearly explained to you and if it created confusion during your visit. We were also surprised by your comment regarding the lobby bar, as our menu does include wine options, with both a white wine and a rosé available. Nevertheless, we sincerely regret that your experience was not as smooth and welcoming as it should have been. Your feedback regarding the communication and service provided by our teams has been shared with our Food & Beverage and Front Office departments, as consistency and attentive guest care are essential to the experience we aim to deliver. We are truly sorry that your stay left you with mixed feelings despite the qualities of our hotel and its location. We sincerely hope you will consider giving us another opportunity during a future visit. We would be delighted to welcome you back and ensure that you experience the thoughtful service, attention to detail, and memorable hospitality that the SO/ brand is renowned for. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Brigitte, Thank you for your kind words regarding your recent stay. We are thrilled to hear that you enjoyed our accommodations, the service provided by our team, and the dining experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Isabelle, Thank you very much for taking the time to share your feedback following your stay. First of all, I would like to sincerely apologize for the confusion and the inconvenience you experienced regarding your room allocation. I fully understand how unsettling it must have been to be informed that you needed to change rooms, to prepare your belongings, and to come to the reception, only to be told afterwards that you could in fact remain in your original room. I am truly sorry for the stress and frustration this situation caused you. I completely understand your feeling of inconsistency during your stay, and I am also sorry for the repeated need to request certain items such as bills. This is not the level of fluidity and comfort you should expect, and I fully appreciate how this may have impacted your overall experience. Please rest assured that your comments have been carefully taken into consideration. For a future stay, we will make a very special attention to your reservation and ensure a much smoother and more personalized experience from arrival to departure. I would also be very pleased to personally follow up on your next visit, and you can reach me directly at ba… should you wish to contact me so I can assist you with your arrangements. We truly hope to have the opportunity to welcome you back and restore your confidence in our service. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Ralf, Thank you very much for taking the time to share your feedback. We are truly delighted to read that you enjoyed our beautiful hotel, its prime location, and the warm service provided by our teams. Your kind words mean a great deal to us. Regarding the seating arrangement at Bonnie, we are sorry if this affected your dining experience and prevented you from fully enjoying your evening. Please note that table allocation is managed directly by the restaurant team and depends on the organization of the service, reservations, and availability on the day rather than being assigned in advance. We sincerely regret any disappointment this may have caused and appreciate your understanding. We are also pleased to know that you found the hotel to be exceptionally clean, and we will be sure to share your compliments with our housekeeping team. We hope to have the opportunity to welcome you back soon and provide you with an even more enjoyable experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Rosenbach, Thank you so much for sharing your wonderful feedback following your stay at SO/ Paris Hotel. We are delighted to know that you enjoyed your experience with us, especially the panoramic views from our rooftop terrace and the beautiful view of the Eiffel Tower from your room. It is also a pleasure to read that our friendly Heartists contributed to making your stay memorable. Our location along the Seine and close to the Le Marais district is indeed ideal for discovering the charm of Paris, and we are so pleased that you were able to fully enjoy it. Thank you once again for your kind recommendation. We truly look forward to welcoming you back for another beautiful Parisian stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Werner, Thank you very much for taking the time to share your wonderful feedback. We are delighted to read that your experience exceeded your expectations and that you enjoyed both the atmosphere of the hotel and its location. Your kind words regarding the attentiveness of our team, the quality of service, and your experience in our restaurant truly mean a lot to us. It is especially rewarding to know that our bartender, concierge, and reception team all contributed positively to your stay. Your recognition will be warmly shared with them, as it serves as a great source of motivation for everyone. We hope to have the pleasure of welcoming you back very soon to SO/ Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Petra, Thank you very much for taking the time to share such a detailed review following your stay with us. We are truly delighted to read that you enjoyed the view from the 13th floor, as well as the design of the hotel and the warm welcome from our team. Your kind comparison of our style and uniforms to the world of Jean Paul Gaultier is especially appreciated. We also take careful note of your comments regarding the breakfast service and the lack of service on the terrace. Please rest assured that these points have been shared with the relevant teams for review and improvement. Regarding the follow-up email after your departure, we are sincerely sorry that it may have been perceived negatively. This was simply part of a standard procedure applied to all guests, and at no point was it our intention to make you feel uncomfortable or singled out. We regret that the tone may have been interpreted this way. We hope to have the pleasure of welcoming you back soon for an even smoother and more enjoyable experience. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Petra, Thank you very much for sharing such a wonderful review. We are truly delighted to read that you enjoyed our super central location by the Seine, the comfort and cleanliness of your room, as well as the fresh and vibrant atmosphere of the hotel. It is especially rewarding to know that our team’s attentiveness and friendliness made you feel completely at ease throughout your stay. Your kind words about the breakfast, dinner, and breathtaking view over Paris are also greatly appreciated and will be shared with the teams with great pride. We are equally pleased that every step of your stay, from the welcome drink at check-in to your farewell, met your expectations. We sincerely look forward to welcoming you back soon for another seamless and memorable experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Sabine, Thank you very much for taking the time to share your wonderful feedback following your stay. We are truly delighted to read that your second visit to SO/ Paris within eight months was once again a perfect experience, from arrival and concierge service to breakfast, dinner, and your room with its fantastic view. It means a great deal to us to know that you felt well looked after throughout your stay, and we will be very happy to share your kind words with our teams, who will be sincerely encouraged by your message. We are already looking forward to welcoming you back on your next trip to Paris for another memorable experience. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Josefa, Thank you very much for your kind words about our location, cleanliness, and friendly team. We are delighted that most aspects of your stay were great and that our team contributed positively to your experience. Regarding your breakfast experience, we are truly sorry that the service did not meet your expectations. We understand that breakfast should be a moment of relaxation and enjoyment, and the service you experienced is not reflective of the level of experience we strive to offer. Please rest assured that we will address this with our restaurant team to ensure attentiveness, courtesy, and a seamless experience, even during busy periods. For your next visit, please feel free to contact me directly at ba…; I would be delighted to personally ensure a smooth and exceptional experience across all areas of your stay. We look forward to welcoming you back to SO/ Paris. Bathilde Milandou Quality Manager - SO/ Paris

Dear Johannes, Thank you very much for sharing such a detailed and positive review! We are absolutely delighted to hear that your stay at SO/ Paris exceeded your expectations. It is wonderful to know that you appreciated our modern design, cleanliness, and the comfort of our rooms, as well as the overall atmosphere of the hotel. We are particularly thrilled that our team made you feel so welcome and comfortable during your stay. Your recognition of their efforts is incredibly rewarding, and I will be sure to share your kind words with every member of our team, as they will be delighted to know they contributed to making your stay memorable. We are also very glad that you enjoyed your welcome drink, welcome amenity, and room upgrade. At SO/ Paris, we always strive to create a truly unique and personalized experience for our guests, and your feedback reassures us that we succeeded. It would be our pleasure to welcome you back in the future for another exceptional stay, where we hope to continue exceeding your expectations and making every moment unforgettable. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Nils, Thank you for your kind words. We are delighted to hear that you consider SO/ Paris as your second home. Our team strives to provide exceptional hospitality, and your feedback inspires us to continue delivering memorable experiences. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Elvira, Thank you very much for sharing your kind feedback following your recent stay with us. We are delighted to read that you enjoyed our central location and that the friendliness and attentiveness of our team contributed to making your stay a top experience. It is also wonderful to know that the valet parking service and our efforts to fulfill your wishes enhanced your comfort throughout your visit. Regarding the prices at our bar and restaurant, at Bonnie Bar and Restaurant, our ambition is to offer much more than a simple meal or drink. We aim to create a true experience for our guests, combining attentive service, a unique atmosphere overlooking Paris, and a carefully curated selection of high-quality products. These elements are reflected in our pricing while remaining aligned with Parisian standards. We truly hope to have the pleasure of welcoming you back to SO/ Paris for another memorable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Jens, Thank you very much for sharing your feedback following your stay at SO/ Paris. I am delighted to read that you found our team incredibly friendly and that you enjoyed the unique view at breakfast. It is wonderful to know that these details contributed to making your stay a memorable one. Regarding your comment about towels and single-use items, please allow me to share some context about our sustainability efforts. At SO/ Paris, we are deeply committed to protecting the environment while maintaining the comfort of our guests. As part of this approach, bed linens are refreshed every two days, and towels are only replaced when placed on the floor, allowing guests to choose when they wish them to be changed. Towels left on the towel rack are intentionally not replaced, helping us reduce water and energy consumption. We also continuously work on reducing single-use plastics and favor eco-friendly alternatives whenever possible. We truly appreciate your understanding and support of our sustainable practices, and we hope to welcome you back soon for another enjoyable stay in Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Klaus, Thank you for your wonderful feedback regarding your recent stay at SO/ Paris. We are delighted to hear that you appreciated our perfect location, cleanliness, and the stunning views of the Eiffel Tower. It is also gratifying to know that you enjoyed the facilities at our bar and found the nearby attractions accessible. Your satisfaction is our priority, and we hope to welcome you back for another memorable experience. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Wolfgang, Thank you very much for your positive feedback. We are delighted to hear that you enjoyed our trendy lifestyle hotel, the beautiful property, the friendliness of our team, and our location. We also noticed that you rated your experience 7/10 regarding the reservation process and departure. Should you wish to share more details, I would truly appreciate hearing your feedback so we may continue to improve our services. Please feel free to contact me directly by email at ba… We truly hope to have the pleasure of welcoming you back to SO/ Paris very soon. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Stefanie, Thank you very much for sharing your feedback following your stay. We are thrilled to hear that you had a wonderful experience and truly appreciate your kind words about our team, especially Jesus I will be sure to pass on your heartfelt thanks to him. We are also delighted that you enjoyed our breakfast and dinner, as well as the modern and stylish ambiance of the hotel. Regarding the iron, we completely understand how a proper ironing board would have been more convenient. Please know that on request, we are always happy to provide an iron along with a board to make your stay as comfortable as possible. We look forward to welcoming you back and providing another memorable stay with the attention to detail and comfort you deserve. Warm regards Bathilde Milandou Quality Manager - SO/ Paris