5 Terres Hôtel & Spa - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 832 件のレビュー

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5 Terres Hôtel & Spa - MGallery Collection - Image 1
5 Terres Hôtel & Spa - MGallery Collection - Image 2
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5 Terres Hôtel & Spa - MGallery Collection - Image 4
11 Place De L Hotel De Ville, 67140 バール, フランス

説明

ホテルのその他の情報

  • バランのワイン産地の中心に位置するアルザスの「ワイン街道」沿い

  • 新鮮な旬の食材を使ったモダンなお料理をお出しするレストランです。

  • 数百年の歴史あるアーチ天井の下での贅沢なスパと宝石学に基づく貴重な元素を使用したトリートメント

  • あたたかなワインバーでは、上質のワインやビンテージワインをお楽しみいただけます。

  • セキュリティ完備の充電スタンド付き駐車場

当ホテルの客室

ホテル所在地

5 Terres Hôtel & Spa - MGallery Collection

11 Place De L Hotel De Ville
67140 バール
フランス

GPS:48.409008, 7.450007

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LA TABLE DU 5

Table du 5 は、魅力的なワインリストとともに、季節によって微妙に変化する新鮮な地元の食材を使ったモダンなビストロメニューを取り揃えております。素晴らしい客室やテラスでお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  832 件のレビュー

トリップアドバイザーの評価  4.6/5  597 件のレビュー

2024エクセレンス認証

Wonderful getaway in charming town

トリップアドバイザーの評価 5.0/5

EHfromCalifornia トリップアドバイザー認証口コミ

We wanted to stay longer at this beautifully appointed hotel and spa in a hilly, picturesque, cobblestone town at the northern end of the Route des Vins and just 30 minutes from Strasbourg. Friendly, gracious service/staff, lovely, well-designed room with comfortable bed and spacious bathroom and two sinks (my husband loves this), comfortable, airy lounge areas, everything clean and well-tended. Valet parking. Go and feel pampered.

Not really good enough

トリップアドバイザーの評価 3.0/5

IanH711 トリップアドバイザー認証口コミ

All in all, not really good enough and Accor need to get a bit of a grip. Although the staff tried hard, there simply weren't enough of them. That meant there was no sense of life in any of the downstairs areas and a 4 course dinner took nearly 2 1/2 hours. This is a supposedly top hotel but offers only two menu choices (and then combines them in a set menu which is the only logical option price wise) which is woeful - whilst the food itself was decent, the length of time it took and lack of choice means you could not eat there twice. The room we had was small for two people and although converting an old building imposes constraints on design, it was badly laid out making the occasional concussion near inevitable and eliminating all privacy in the bathroom. Parking off site at E25 per night is scandalous. There is free parking 10 metres away which whilst not covered / locked, seemed perfectly safe.

Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Combines beautiful design with old world charm

トリップアドバイザーの評価 5.0/5

lindycardy Couples - トリップアドバイザー認証口コミ

The hotel exterior is a typical Alsace ginger bread construction. The interior beautifully combines this old-world charm with a fresh modern interior. The spa & pool in the cellar are first class. The masseur Elodie was amazing. The hotel restaurant was closed on our first night, we found a nice pizza restaurant but most of the town of Barr was closed. We ate in the hotel restaurant the following night. We experienced very poor service. 40 minutes before we had wine to our table. Two hours between ordering our food and getting our main course. There were other issues in terms of lack of professionalism amongst staff. Two of the three dishes I was served were unacceptable. I made the reception staff aware I was unwilling to pay for these dishes, and they removed them from the bill. The breakfast was wonderful. The staff, during breakfast, the cleaner and reception staff were all friendly and professional.

Poor experience - be careful before booking

トリップアドバイザーの評価 1.0/5

Chris123455789 トリップアドバイザー認証口コミ

This is a terrible little hotel that holds itself out as something it is not. Be sure to know exactly the room you’re getting ahead of time, or prepare for disappointment. When we tried to leave, we were told “prepaid” sorry, you are out of luck. When asked if we could transfer to a sister hotel, which was the suggestion of the night staff when we asked upon checking in, we were told “no.” We effectively have a room that we’re sure the summer interns use during the season, behind a curtain, no elevator service, which you get to by walking through a service area (thus the curtain) - what kind of hotel even has rooms like that???? As we all know, pictures lie, we do not recommended this hotel at all … stay in Obernai, stay in Colmar or any of the other towns … horrible little place full of puffed up pretenders

Dear Guests, On reading your comment we are astounded by such bad faith. You booked 4 nights in our house. On the very first afternoon, you came to reception saying ‘there's nothing to do in this town, we want to leave’. The team showed you places to visit, asked if there was anything else we could do to make your stay more enjoyable, asked if the room was suitable or if we could offer you another one, but you were adamant that ‘we want to leave’. Also, yes, our team offered to arrange a transfer to another hotel, but this has nothing to do with the prepayment of your stay, which cannot under any circumstances be transferred to another establishment...... Finally, the fact that you obviously did not enjoy your room (something you could have told us on the spot ....), does not justify your defamatory and misleading comments about the fact that it could have been a room intended for staff ...... Not to mention your disrespectful and offensive comments about our staff, which we do not accept. Sincerely The 5 Terres team*****

Excellent

トリップアドバイザーの評価 5.0/5

bbm44 ファミリー - トリップアドバイザー認証口コミ

A charming and special hotel. Excellent service and personal attention. Happy to provide service. Highly recommend the hotel, beautifully designed and excellent food. Comments to the hotel There really isn't

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 189 件のレビュー 8.5/10 ロケーション
  • 311 件のレビュー 8.2/10 客室
  • 526 件のレビュー 9.3/10 サービス
  • 237 件のレビュー 6.9/10 ウェルネス・温泉エリア
  • 208 件のレビュー 9.8/10 雰囲気
  • 186 件のレビュー 9.1/10 朝食
  • 59 件のレビュー 9.3/10 清潔さ
  • 46 件のレビュー 2.4/10 お値打ち度

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。