Mercure Tangerang BSD City 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 782

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Mercure Tangerang BSD City - Image 1
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Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 TANGERANG, Indonezja

Opis

O hotelu

  • 1.6 Km to ICE - Indonesia Convention Exhibition

  • Strategically located beside the AEON Mall BSD

  • Nearby Green Office Park BSD City

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • Nearby QBIG, ARARASA, XYZ Club, 80 Proof Ultra

Nasze pokoje

Lokalizacja hotelu

Mercure Tangerang BSD City

Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan
15339 TANGERANG
Indonezja

Pozycja GPS:-6.302602, 106.645256

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Kitchen Yard

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 782

Ocena TripAdvisor  4.9/5  Liczba opinii: 2 186

Good time

Ocena na stronie TripAdvisor 5.0/5

Ade A Opinia zatwierdzona w TripAdvisor

Love the hotel experience with excellent breakfast overall, wtih serving a cup of coffee from miss Aida with full of smile and good taste. Its a perfect hotel to stay..🤩🥰

Amazing service!

Ocena na stronie TripAdvisor 5.0/5

Rin S Opinia zatwierdzona w TripAdvisor

We’d like to write this review with a massive thanks to Wandy. He had been very helpful from the moment we arrived to the moment we leave the hotel. We had the most wonderful stay while we’re at Grand Mercure. We will definitely be coming back

Dear Valued Guest, Warm Greetings from Mercure Tangerang BSD City! Thank you very much for sharing your wonderful review. We are delighted to know that you had an amazing stay and that the service provided, especially by Wandy that made your visit memorable from the moment you arrived until your departure. Your appreciation means a lot to us, and we will be sure to share your kind words with Wandy as well as the entire team. Feedback like this truly motivates us to continue delivering heartfelt and attentive service to all our guests. We are very happy to know that you plan to return, and we look forward to welcoming you back for another excellent stay. Warm Regards, Rajcenda Syavira Guest Experience Executive

Horrible experience

Ocena na stronie TripAdvisor 1.0/5

deviantiamelia Rodziny - Opinia zatwierdzona w TripAdvisor

I arrived at the hotel around 1 pm and assisted with the registration process. I was informed that I could collect the room keys at 2 pm. When I returned to the hotel after 2 pm, I was told that the rooms were not ready and would be available at 3 pm. As compensation for the delay, the staff offered a late checkout at 1 pm the next day. I had booked two Junior Suite rooms and requested that they be on the same floor since I was traveling with my parents. I also requested mirror art for an anniversary and birthday celebration. Around 3:20–3:30 pm the staff informed me that it wouldn’t be possible to have both rooms on the same floor due to an air conditioning issue in one of them. They asked if I preferred to wait about an hour for a same floor arrangement or take rooms on different floors immediately. As my parents were tired and getting sleepy, I decided to take the rooms on different floors. The keys were finally handed to me around 3:45 pm. After that, I was informed that the mirror art could only be prepared for one room under one booking name something that hadn’t been mentioned earlier. The staff also promised a complimentary cake, which was supposed to be delivered by 4 pm but it only arrived around 6 pm. When I was about to rest, I opened the duvet and found that the bed sheet and pillowcases were dirty, as shown in the picture. Later that night, I wanted to use the bathtub, but the water came out very yellow, while the water in my parents room was clear. I called the engineering team, and they said it was because the bathtub was rarely used. I waited for about an hour, but the water was still yellow, so I decided not to use it. Breakfast had very limited variety, the swimming pool was small, and the gym was tiny and poorly equipped. The plates and glasses in the restaurant during breakfast were still dirty, and I even found onion skin in the salad section. Overall, it was a very disappointing experience for a 4-star hotel.

Dear Ms. Deviantiamelia, Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your detailed review. On behalf of the entire team, please allow me to sincerely apologize for the series of inconveniences you and your family experienced during your recent stay. Your feedback is very important to us, and we deeply regret that we were unable to provide the comfortable and seamless experience you rightfully expected. I am truly sorry for the delays during room preparation, the miscommunication regarding your special arrangements, as well as the room allocation issue. We fully understand how frustrating it was, especially as you were traveling with your parents and had prepared a special celebration. Your comments regarding the condition of the linens, bathtub water, and overall cleanliness are absolutely not reflective of our standards, and we take them very seriously. We also apologize that the breakfast experience, pool, gym facilities, and restaurant hygiene were below expectations. Please rest assured that your feedback has been shared with our Housekeeping, Engineering, and Food & Beverage teams for immediate review and improvement. The comfort, safety, and satisfaction of our guests remain our top priority, and the issues you mentioned are now being addressed to ensure they do not happen again. We would truly appreciate the opportunity to restore your trust. If you are willing, I would be grateful to connect with you personally to discuss your experience further and arrange a more pleasant stay should you decide to return. Thank you once again for your valuable feedback. We hope we will have the chance to welcome you back and provide the service quality that represents Mercure Tangerang BSD City at its best. Warm Regards, Rajcenda Syavira Guest Experience Executive

A very nice staycation place in the heart of BSD City. Strategic location, affordable and comfortable room to stay.

Ocena na stronie TripAdvisor 5.0/5

LuciaPrihandini Opinia zatwierdzona w TripAdvisor

A very nice staycation place in the heart of BSD City. Strategic location, affordable and comfortable room to stay. Thank you Mas Angga for efficient check in process and Ms. Dita Oktantia for sweet welcome amenities. The swimming pool is nice and soon they will have padel court as well. Overall nice stay experience, thank you to all Mercure BSD staffs for great services and hospitality.

Dear Ms. Lucia Prihandini, Warm Greetings from Mercure Tangerang BSD City Thank you very much for your lovely and detailed review! We’re truly delighted to know that you enjoyed your staycation with us and appreciated our strategic location, comfortable room, and warm hospitality. We’re especially glad to hear your kind words for Angga our reception and Ms. Dita our Assistant FO Manager. We’ll be sure to share your appreciation with them and the entire team. It’s also exciting to know that you’re looking forward to our upcoming padel court! Your encouraging feedback truly motivates us to continue delivering memorable experiences for all our guests. We look forward to welcoming you back soon for another pleasant stay in BSD City. Warm Regards, Rajcenda Syavira Guest Experience Executive

Nice Convention Hotel

Ocena na stronie TripAdvisor 5.0/5

TSumitomo Opinia zatwierdzona w TripAdvisor

Hotel location is really convenient near the toll road from the airport, within walking distance to Aeon shopping center and just around 5 minutes drive to ICE Convention Center. Check in process was done very fast by the friendly front desk staff and the membership recognition was excellent with complimentary upgrade according to the status and also breakfast in the restaurant during the stay. The room was large and spacious and the design feel simple but modern. The room also offer big bathroom with bathtub in it. Housekeeping team kept the room clean throughout my stay Breakfast in the hotel restaurant offer quite large variety of choices and taste good. Overall this hotel is an excellent choice for Accor member who are attending convention in the ICE.

Dear Mr. Sumitomo, Warmest greeting from Mercure Tangerang BSD City. Thank you very much for taking the time to share your wonderful feedback. We’re thrilled to hear that you enjoyed your stay and appreciated our convenient location, especially in relation to the ICE Convention Center and nearby shopping areas. It's also great to know that our front desk team made a positive impression and that your Accor membership benefits were well recognized during your stay. We strive to provide a seamless and rewarding experience for our loyal members, and it's rewarding to hear that we succeeded. We’re glad you found the room spacious and comfortable, and that the cleanliness and amenities met your expectations. Your compliments about our housekeeping team and the variety and taste of our breakfast offerings are truly appreciated. Thank you again for your kind words. We look forward to welcoming you back on your next visit, whether for another convention or simply a relaxing stay. Warm regards, Dita Oktantia Assistant Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 365 Liczba opinii 9.4/10 Lokalizacja
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  • 934 Liczba opinii 9.4/10 Obsługa
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  • 626 Liczba opinii 9/10 Jedzenie
  • 449 Liczba opinii 9.4/10 Czystość
  • 408 Liczba opinii 8.6/10 Śniadanie
  • 313 Liczba opinii 8.6/10 Udogodnienia

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