メルキュール タンゲラン BSD シティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 782 件のレビュー

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Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 タンゲラン, インドネシア

説明

ホテルのその他の情報

  • 1.6 Km to ICE - Indonesia Convention Exhibition

  • Strategically located beside the AEON Mall BSD

  • Nearby Green Office Park BSD City

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • Nearby QBIG, ARARASA, XYZ Club, 80 Proof Ultra

当ホテルの客室

ホテル所在地

メルキュール タンゲラン BSD シティ

Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan
15339 タンゲラン
インドネシア

GPS:-6.302602, 106.645256

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

Kitchen Yard

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  782 件のレビュー

トリップアドバイザーの評価  4.9/5  2,186 件のレビュー

Good time

トリップアドバイザーの評価 5.0/5

Ade A トリップアドバイザー認証口コミ

Love the hotel experience with excellent breakfast overall, wtih serving a cup of coffee from miss Aida with full of smile and good taste. Its a perfect hotel to stay..🤩🥰

お客さまの声 4.5/5

Makiko N. ビジネス - 確認済みレビュー すべて

大変過ごしやすいホテルでした。一番印象的だったのは、スタッフが親切でにこやかに気配りをしてくださったことです。機会があればぜひまたこちらに泊まりたいと思いました。

Dear Mr. Makiko N., Warm Greetings from Mercure Tangerang BSD City, Thank you very much for taking the time to share your thoughtful review and for awarding us such a wonderful rating. We are delighted to hear that you found our hotel comfortable and pleasant to stay in, and that our clean rooms, convenient proximity to the shopping mall, and easy overall experience contributed positively to your visit. We are especially grateful for your kind words regarding our team. Knowing that our staff made a warm, friendly, and attentive impression means a great deal to us, as genuine hospitality is at the heart of what we strive to deliver. Your appreciation will certainly be shared with the entire team and will inspire them to continue offering thoughtful and caring service to all our guests. It is also lovely to know that you would like to stay with us again should the opportunity arise. We would be honoured to welcome you back on your next trip, whether for business or leisure, and we will be more than happy to ensure another comfortable and enjoyable stay. If you have any preferences or special requests for a future visit, please feel free to let us know and our team will be delighted to assist. Warm Regards, Rajcenda Syavira Guest Experience Executive

Amazing service!

トリップアドバイザーの評価 5.0/5

Rin S トリップアドバイザー認証口コミ

We’d like to write this review with a massive thanks to Wandy. He had been very helpful from the moment we arrived to the moment we leave the hotel. We had the most wonderful stay while we’re at Grand Mercure. We will definitely be coming back

Dear Valued Guest, Warm Greetings from Mercure Tangerang BSD City! Thank you very much for sharing your wonderful review. We are delighted to know that you had an amazing stay and that the service provided, especially by Wandy that made your visit memorable from the moment you arrived until your departure. Your appreciation means a lot to us, and we will be sure to share your kind words with Wandy as well as the entire team. Feedback like this truly motivates us to continue delivering heartfelt and attentive service to all our guests. We are very happy to know that you plan to return, and we look forward to welcoming you back for another excellent stay. Warm Regards, Rajcenda Syavira Guest Experience Executive

Horrible experience

トリップアドバイザーの評価 1.0/5

deviantiamelia ファミリー - トリップアドバイザー認証口コミ

I arrived at the hotel around 1 pm and assisted with the registration process. I was informed that I could collect the room keys at 2 pm. When I returned to the hotel after 2 pm, I was told that the rooms were not ready and would be available at 3 pm. As compensation for the delay, the staff offered a late checkout at 1 pm the next day. I had booked two Junior Suite rooms and requested that they be on the same floor since I was traveling with my parents. I also requested mirror art for an anniversary and birthday celebration. Around 3:20–3:30 pm the staff informed me that it wouldn’t be possible to have both rooms on the same floor due to an air conditioning issue in one of them. They asked if I preferred to wait about an hour for a same floor arrangement or take rooms on different floors immediately. As my parents were tired and getting sleepy, I decided to take the rooms on different floors. The keys were finally handed to me around 3:45 pm. After that, I was informed that the mirror art could only be prepared for one room under one booking name something that hadn’t been mentioned earlier. The staff also promised a complimentary cake, which was supposed to be delivered by 4 pm but it only arrived around 6 pm. When I was about to rest, I opened the duvet and found that the bed sheet and pillowcases were dirty, as shown in the picture. Later that night, I wanted to use the bathtub, but the water came out very yellow, while the water in my parents room was clear. I called the engineering team, and they said it was because the bathtub was rarely used. I waited for about an hour, but the water was still yellow, so I decided not to use it. Breakfast had very limited variety, the swimming pool was small, and the gym was tiny and poorly equipped. The plates and glasses in the restaurant during breakfast were still dirty, and I even found onion skin in the salad section. Overall, it was a very disappointing experience for a 4-star hotel.

Dear Ms. Deviantiamelia, Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your detailed review. On behalf of the entire team, please allow me to sincerely apologize for the series of inconveniences you and your family experienced during your recent stay. Your feedback is very important to us, and we deeply regret that we were unable to provide the comfortable and seamless experience you rightfully expected. I am truly sorry for the delays during room preparation, the miscommunication regarding your special arrangements, as well as the room allocation issue. We fully understand how frustrating it was, especially as you were traveling with your parents and had prepared a special celebration. Your comments regarding the condition of the linens, bathtub water, and overall cleanliness are absolutely not reflective of our standards, and we take them very seriously. We also apologize that the breakfast experience, pool, gym facilities, and restaurant hygiene were below expectations. Please rest assured that your feedback has been shared with our Housekeeping, Engineering, and Food & Beverage teams for immediate review and improvement. The comfort, safety, and satisfaction of our guests remain our top priority, and the issues you mentioned are now being addressed to ensure they do not happen again. We would truly appreciate the opportunity to restore your trust. If you are willing, I would be grateful to connect with you personally to discuss your experience further and arrange a more pleasant stay should you decide to return. Thank you once again for your valuable feedback. We hope we will have the chance to welcome you back and provide the service quality that represents Mercure Tangerang BSD City at its best. Warm Regards, Rajcenda Syavira Guest Experience Executive

お客さまの声 5.0/5

Saito K. ビジネス - 確認済みレビュー すべて

静かで落ち着きました。朝食も雰囲気が良くて最高でした。

Dear Mr. Saito K., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously maintain the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajcenda Syavira Guest Experience Executive

との提携 TripAdvisor

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タンゲランのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。