メルキュールジャカルタシマトゥパン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 696 件のレビュー

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Jl R A Kartini No 18, Lebak Bulus, 12440 ジャカルタ, インドネシア

説明

ホテルのその他の情報

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo, Kampung Betawi Situ Babakan and Museum Layang - layang

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

メルキュールジャカルタシマトゥパン

Jl R A Kartini No 18, Lebak Bulus
12440 ジャカルタ
インドネシア

GPS:-6.290801, 106.780471

電話番号
ファックス +62 21 75999798

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  696 件のレビュー

お客さまの声 3.5/5

Yoshihiro I. ビジネス - 確認済みレビュー すべて

Dear Mr. Yoshihiro I., Thank you very much for your kind feedback. We are delighted to know that your first visit to Indonesia was made comfortable by the warm and kind service from our reception team. It is always our goal to make every guest feel welcomed and at ease throughout their stay. We also sincerely appreciate your constructive comment regarding the towel in the shower room. Please be assured that your feedback has been shared with our Housekeeping team for immediate attention and improvement. Thank you once again for staying with us. We hope to have the pleasure of welcoming you back to Mercure Jakarta Simatupang for an even better experience in the future. Warm Regards, Khairia Rista Front Office Manager

お客さまの声 3.5/5

Atsuo S. ビジネス - 確認済みレビュー すべて

Dear Mr. Atsuo S., Thank you very much for taking the time to share your feedback. We are glad to know that overall you had a satisfactory stay with us. However, we are truly sorry to hear about the inconvenience caused by the air conditioning noise and the disturbance from the room above, especially during your stay in room 1615. Please accept our sincere apologies for this discomfort. Your comments have been shared with our Engineering and Housekeeping teams for immediate inspection and follow-up to help improve sound insulation and equipment performance. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you back for a more comfortable and restful stay in the future. Warm Regdras, Khairia Rista Front Office Manager

お客さまの声 5.0/5

Shingo S. ビジネス - 確認済みレビュー すべて

Dearest Shingo S. Warmest greetings from Mercure Jakarta Simatupang. Thank you so much for taking the time to rate us the perfect scores! We are so happy that you had a great experience at Mercure Jakarta Simatupang. We look forward to welcoming you back again soon! Best regards, Mutia Sintalia Novera Guest Relation Officer

好立地

お客さまの声 4.0/5

Zak ビジネス - 確認済みレビュー すべて

Dear Mr. Zak, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and discomfort caused by the presence of bugs in your room. This does not reflect the standard of cleanliness and comfort we strive to maintain for our guests. Please rest assured that we take your feedback very seriously. We continue to collaborate with pest control vendors to suppress the spread of bugs and other insects in hotels so that all guests feel comfortable while staying. Your comfort and satisfaction are of the utmost importance to us, and we hope to have the opportunity to welcome you back to provide a better experience. If there\'s anything we can assist you with or if you\'d like to provide further details, please do not hesitate to contact us directly. Best regards, Hieronimus Supadma Front Office Manager

WIFI

お客さまの声 2.0/5

匿名 ビジネス - 確認済みレビュー すべて

Dear Mr. Shigeta, Warmest greetings from Mercure Jakarta Simatupang... Thank you for your detailed feedback that you have posted at Trustyou platform review. Thank you for sharing your feedback. While we're glad there were no issues with the room, cleanliness, or staff service, we deeply regret the inconvenience caused by the slow Wi-Fi and non-functional smart TV. We apologize for the slow Wi-Fi speed and understand how crucial a stable internet connection is, especially for work. We'll look into this issue immediately to ensure faster and more reliable connectivity for our guests. We are sorry that the smart TV in your room didn't work as expected and that our initial attempts to resolve the issue were unsuccessful. We'll conduct a thorough check and repair any faulty equipment. Your feedback is invaluable in helping us improve our services and facilities. We hope to have the opportunity to provide you with a better experience in the future. Best regards, Hieronimus Supadma Front Office Manager

その他のウェブユーザーの評価

  • 221 件のレビュー 8.9/10 ロケーション
  • 919 件のレビュー 8.4/10 客室
  • 1,830 件のレビュー 9.5/10 サービス
  • 40 件のレビュー 6.3/10 インターネット
  • 1,343 件のレビュー 9.3/10 料理
  • 538 件のレビュー 8.6/10 清潔さ
  • 433 件のレビュー 9.1/10 朝食
  • 229 件のレビュー 9/10 雰囲気

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