メルキュールジャカルタシマトゥパン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 751 件のレビュー

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Jl R A Kartini No 18, Lebak Bulus, 12440 ジャカルタ, インドネシア

説明

ホテルのその他の情報

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

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ホテル所在地

メルキュールジャカルタシマトゥパン

Jl R A Kartini No 18, Lebak Bulus
12440 ジャカルタ
インドネシア

GPS:-6.290801, 106.780471

電話番号
ファックス +62 21 75999798

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  751 件のレビュー

トリップアドバイザーの評価  4.5/5  863 件のレビュー

2023エクセレンス認証

great, but needs better maintenance

トリップアドバイザーの評価 4.0/5

Hokkim M ファミリー - トリップアドバイザー認証口コミ

typical 4 star hotel, with 2 things standing out: the Apfelstrudel, which was great, crispy outside with plenty of fillings inside, and the breakfast. props to the breakfast team 👏👏 waited 5 minutes for check-in. after that, found out that bathroom curtain Was broken. waited around 10 mins for engineer to come and check, then another 10 mins for room to finally be switched. swimming pool was super small, with a width of only 1 swimming adult. some pool tiles were already broken, pool was also a bit dirty with dust and small trash on the pool floor. no towels available after swimming, so we went to our room with wet body. parking space was quite spacious, one being in the basement and one next to the hotel (open space). staff was great and friendly, room and bed sheet were clean.

Dear Mr. Hokkim M, Warmest greetings from Mercure Jakarta Simatupang... Thank you for taking the time to share your detailed feedback about your recent stay with us. We truly appreciate your kind words about our Appel strudel, breakfast team, parking facilities, friendly staff, and the cleanliness of our room and bed sheets. It’s wonderful to hear that these aspects of your stay met your expectations. We also sincerely apologize for the inconveniences you experienced. Please know that we have taken immediate action to address the broken bathroom curtain and the cleanliness issues in the pool area. We are also working on improving the availability of towels at the pool to ensure such situations do not happen again. Your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and offer you a stay that exceeds your expectations. Warm regards, Hieronimus Supadma Front Office Manager

It’s a really nice stay in mercure

トリップアドバイザーの評価 5.0/5

Lulu N トリップアドバイザー認証口コミ

It’s really nice to having experience stay in this hotel. I feel comfort and the receptionist is friendly and helpful to explain about facilities. One of my favorite things about hotel rooms is the shower. I really dig the unlimited hot water showers at the hotel. I could literally sleep in there. The free breakfast and free coffee in was awesome and really helped me out. All staff really nice to serve and ask what they could help to make us comfort to stay. Thank you so being nice all staff keep it up your service, especially the receptionist his name is Ben, thank you for really helpful and patient to explain the facilities that i get it.

Dear 136ulun, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing to stay at our hotel while visiting Jakarta. We appreciate the best score you have given on the TripAdvisor platform, related to the pleasant experience after staying at our hotel where you have felt the comfortable room with hot water in our hotel. The breakfast with service from staff in all departments will always uphold the standard of service quality in order to achieve all the expectations of guests who stay. We have shared this positive review to all the staff especially Eben ( Reception ) that hope it will provide better motivation to all staff to focus on serving all guests. We look forward to welcoming you to the hotel in the future. Best regards , Hieronimus Supadma Front Office Manager

Dissapointed with the room condition

トリップアドバイザーの評価 2.0/5

Footprints243553 ビジネス - トリップアドバイザー認証口コミ

Changed three rooms during my stay at Mercure Jakarta Simatupang. First room issue - the water basin was block, TV signal is weak, air conditioning in the room is not properly function Second room issue - power sockets are not working, iron is not properly function, mini fridge was not function Third room - slightly okay compared to previous two rooms

Dear Footprints243553, Thank you for taking the time to tell us about your experience at Mercure Jakarta Simatupang. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. This was an exception to the usual procedures. We assure you that we have taken steps to address and prevent future problems. Basically, we are improving the facilities for guests who stay by changing the analog TV channels to digital for better service because we have used Smart TV in all rooms. Regarding some of the facilities in the room, we will continue to improve them to suit guest needs. We would like to reiterate our commitment to high standards of quality, and I would like to personally assure you that you will experience this on your next visit to our premises. We look forward to welcoming you back to Mercure. Please do not hesitate to contact me on your next visit. Best regards, Hieronimus Supadma Front Office Manager

first time in jakarta

トリップアドバイザーの評価 5.0/5

Naufal R トリップアドバイザー認証口コミ

first time stay in jakarta from saudi and met mr agung at front office. he is very kind and helpfull. give me and my wife early check in at 13.00 it’s very helpfull for us. food delicious, nice view and i had a wondefull night in jakarta!! i highly recommend my friends to stay in here thanks agung front office

Dear Naufal R, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for taking the time to give a best score and positive review on Tripadvisor platform. We are happy that your experience staying at our hotel has met your expectations because you feel comfortable and the service is as expected, with expected good food quality and all about service . The strategic location of our hotel is suitable for business persons, travelers and also leisure guest to support their mobility, due to nearby offices, exit tol JORR and mall. Agung ( Reception ) and all Our hotel staff sincerely provide services to meet guest needs so that guests feel at home while staying with us.. We prioritize guest satisfaction so that they have a pleasant experience while staying with us. We look forward to your arrival at our hotel in the future. Sincerely, Hieronimus Supadma Front Office Manager

Cozy Stay

トリップアドバイザーの評価 5.0/5

fitriyahm2022 トリップアドバイザー認証口コミ

Such a great stay in a great place surrounded by several choices of malls and public transportation options. Room was very clean and comfortable, + view of MRT line was so interesting. Staffs were helpful, Thank you so much for the hospitality ❤️

Dear Ibu Fitriyahm2022, Warm greetings from Mercure Jakarta Simatupang. Thank you for choosing our hotel when visiting Jakarta. We are pleased to read your greta review of your stay with us and thank you for the best score that has been posted on our TripAdvisor review platform. We ensure that you are satisfied during your stay at our hotel, with providing the best service and clean room as your expectations. We provide facilities to support all guest activities while in the hotel and the strategic location of the hotel will facilitate guest mobility during their stay because it is close to MRT Station Lebak Bulus Grab and POINS Square and the JORR toll exit towards Pondok Indah and Lebak Bulus. We maintain the best service to all guests to meet guest expectations during their stay. Hopefully you will choose our hotel for your next visit, and we will look forward to welcoming you to our hotel in the future. Warm regards, Hieronimus Supadma Front Office Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。