Dear Mr. Hidekasu I., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Dear Yosuke K., Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to learn that you found your stay comfortable and enjoyed the quality of our food. Your kind comments are truly appreciated and serve as motivation for our team to consistently deliver a pleasant experience for all our guests. Regarding your feedback on amenities such as razors, kindly be informed that we do provide razors, which are available upon request through our operator or Front Desk team. In addition, certain amenities are also available in higher room categories. We would be more than happy to assist you should you wish to request these during your stay or consider booking a higher room category in the future. We sincerely appreciate your constructive feedback, and we hope to have the opportunity to welcome you back to Mercure Serpong Alam Sutera for an even more enjoyable stay. Our best regards, Jessica Uekermann General Manager

Dear Masashi O., Greetings from Mercure Serpong Alam Sutera, a jewel in the city! Thank you for staying with us during your visit to Alam Sutera and for taking the time to share your kind review. We are delighted to know that you enjoyed our strategic location with easy access to the nearby mall, and that you found your stay comfortable. Your positive feedback is truly appreciated and will be shared with our team to continue delivering excellent service. We look forward to welcoming you back for another pleasant stay in the near future. Our best regards, Jessica Uekermann General Manager

Dear Mr. Hidekazu I., Thank you for taking the time to share your feedback with us. We sincerely apologize for the repeated inconveniences you experienced during your stay. It is very concerning to hear that essential amenities were consistently missing, including laundry bags, towel replacements, and water replenishment. This is certainly not the level of service we aim to provide. We also regret the delay in returning your laundry, as we understand how important timely service is for our guests. Please be assured that your comments have been shared with our housekeeping and laundry teams for immediate review and corrective action. We truly appreciate your feedback, as it helps us identify areas that require improvement. We hope to have the opportunity to restore your confidence in our service on your next visit. Our best regards, Jessica Uekermann General Manager

Dear Mr. Yuji H., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Dear Mr. Hidekazu I., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the hot water in the shower and the refrigerator temperature during your stay. This is certainly not the standard of comfort we aim to provide to our guests. Please rest assured that we have shared your comments with our related team for immediate inspection and corrective action to ensure this does not happen again. We truly appreciate you bringing this matter to our attention, as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a much better experience on your next visit. Our best regards, Jessica Uekermann General Manager

Dear NAOKO F., Warm greetings from Mercure Serpong Alam Sutera. First of all, we would like to sincerely thank you for choosing to stay with us and for taking the time to provide detailed feedback about your recent experience. We greatly appreciate hearing from our guests as it helps us continuously improve our services and facilities. We deeply regret that certain aspects of your stay did not meet your expectations. Please accept our sincerest apologies for any discomfort caused by the dim lighting in your room, the construction noise extending into the evening, and the issues you encountered with the door lock and coffee cups. These matters do not reflect the standards we strive to uphold, and we truly regret any inconvenience this may have caused you. Please be assured that your comments have been forwarded to the relevant departments to address these concerns promptly. We are committed to making necessary improvements to enhance the comfort and experience of all our guests. We truly value your feedback and hope to have the opportunity to welcome you back in the future, where we will strive to provide a seamless and enjoyable stay that fully meets your expectations. Thank you once again for sharing your experience with us. Warmest regards, Jessica Uekermann General Manager

Dear Mr. Hironori H., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Dear H. i., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We’re glad to hear that you enjoyed our location and had a great experience with our breakfast. It’s wonderful to know you were able to enjoy it every day Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

i. H. 様 大切なお客様へ、お待たせいたしました。 街の宝石、メルキュールセルポンアラムスーテラからご挨拶申し上げます！ この度はアラム・ステラにご滞在いただき誠にありがとうございました。 お客様のご滞在が楽しいものであったことを知り、大変嬉しく思っております。ご満足いただけたご様子は、今後も良いサービスをご提供できるよう、チーム全体で共有させていただきます。 またのお越しを心よりお待ち申し上げております。 よろしくお願いいたします、 ジェシカ・ウエカーマン 総支配人

Dear Mr. Hidemasa I., Warmest greeting from Mercure Serpong Alam Sutera. Thank you so much for taking the time to share your thoughts! We’re thrilled to hear that you enjoyed your stay and found our location convenient. We work hard to provide easy access to nearby shopping and dining options because we believe that a great experience goes beyond just comfortable accommodations. Your feedback truly motivates us to keep improving and delivering the best service possible. If there’s anything specific you loved or any suggestions you have for us, please feel free to share. We look forward to welcoming you back on your next visit! Kind Regards, Jessica Uekermann General Manager

Dear R. I., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for sharing your thoughts with us. I’m glad you took the time to provide feedback about the breakfast experience. We apologize that it didn’t meet your expectations and appreciate your comments about our staff’s training. We are committed to improving their skills to ensure a better experience for our guests. We also take cleanliness very seriously and will address your concerns regarding the shower room and refrigerator immediately to related department. Your feedback is invaluable to us, and we hope to have the chance to welcome you back for a more enjoyable stay in the future. Our best regards, Jessica Uekermann General Manager