メルキュール セルポン アラム ステラ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 921 件のレビュー

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メルキュール セルポン アラム ステラ - Image 1
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メルキュール セルポン アラム ステラ - Image 4
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 タンゲラン, インドネシア

説明

ホテルのその他の情報

  • アラムステラの最高のレストラン、ショッピングモールや病院に囲まれています

  • インドネシアコンベンションエキシビションとスカルノハッタ国際空港への簡単アクセス

  • 全客室において無料のミニバーをお楽しみください

  • アラムステラの緑を探索するのに無料の自転車を貸し出しています

  • ロビーの無料 PS4 施設、プールエリア付近のプレイグラウンド、お子様向けウェルカムドリンクをご利用いただけます。

当ホテルの客室

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客室 1

ホテル所在地

メルキュール セルポン アラム ステラ

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 タンゲラン
インドネシア

GPS:-6.244335, 106.651789

電話番号
ファックス +62 21 29668658

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

MINT & PEPPER

フレッシュな雰囲気のレストラン「ミント&ペパー レストラン」で、おいしいお食事をお楽しみください。都会のモダンな要素を取り入れた空間は、フレッシュで心地良い雰囲気を醸し出します。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  921 件のレビュー

お客さまの声 3.5/5

Yosuke K. ビジネス - 確認済みレビュー すべて

Dear Yosuke K., Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to learn that you found your stay comfortable and enjoyed the quality of our food. Your kind comments are truly appreciated and serve as motivation for our team to consistently deliver a pleasant experience for all our guests. Regarding your feedback on amenities such as razors, kindly be informed that we do provide razors, which are available upon request through our operator or Front Desk team. In addition, certain amenities are also available in higher room categories. We would be more than happy to assist you should you wish to request these during your stay or consider booking a higher room category in the future. We sincerely appreciate your constructive feedback, and we hope to have the opportunity to welcome you back to Mercure Serpong Alam Sutera for an even more enjoyable stay. Our best regards, Jessica Uekermann General Manager

お客さまの声 4.5/5

Masashi O. ビジネス - 確認済みレビュー すべて

Dear Masashi O., Greetings from Mercure Serpong Alam Sutera, a jewel in the city! Thank you for staying with us during your visit to Alam Sutera and for taking the time to share your kind review. We are delighted to know that you enjoyed our strategic location with easy access to the nearby mall, and that you found your stay comfortable. Your positive feedback is truly appreciated and will be shared with our team to continue delivering excellent service. We look forward to welcoming you back for another pleasant stay in the near future. Our best regards, Jessica Uekermann General Manager

お客さまの声 3.5/5

Hidekazu I. ビジネス - 確認済みレビュー すべて

Dear Mr. Hidekazu I., Thank you for taking the time to share your feedback with us. We sincerely apologize for the repeated inconveniences you experienced during your stay. It is very concerning to hear that essential amenities were consistently missing, including laundry bags, towel replacements, and water replenishment. This is certainly not the level of service we aim to provide. We also regret the delay in returning your laundry, as we understand how important timely service is for our guests. Please be assured that your comments have been shared with our housekeeping and laundry teams for immediate review and corrective action. We truly appreciate your feedback, as it helps us identify areas that require improvement. We hope to have the opportunity to restore your confidence in our service on your next visit. Our best regards, Jessica Uekermann General Manager

お客さまの声 5.0/5

Yuji H. ビジネス - 確認済みレビュー すべて

Dear Mr. Yuji H., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

お客さまの声 2.5/5

Hidekazu I. ビジネス - 確認済みレビュー すべて

Dear Mr. Hidekazu I., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the hot water in the shower and the refrigerator temperature during your stay. This is certainly not the standard of comfort we aim to provide to our guests. Please rest assured that we have shared your comments with our related team for immediate inspection and corrective action to ensure this does not happen again. We truly appreciate you bringing this matter to our attention, as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a much better experience on your next visit. Our best regards, Jessica Uekermann General Manager

その他のウェブユーザーの評価

  • 268 件のレビュー 9.5/10 ロケーション
  • 603 件のレビュー 8.2/10 客室
  • 752 件のレビュー 9.2/10 サービス
  • 15 件のレビュー 5.5/10 インターネット
  • 383 件のレビュー 9.1/10 料理
  • 322 件のレビュー 8.2/10 清潔さ
  • 257 件のレビュー 8.5/10 朝食

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