Dear Xueqian C., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that you appreciated our convenient location. We also appreciate your overall rating and your honest comments. While we are pleased that your stay was satisfactory, we always strive to provide an exceptional experience for every guest. If there was anything that prevented your stay from being even better, we would truly appreciate learning more about it. Your feedback is invaluable and helps us identify areas where we can improve. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Haiming Y., Warm greetings from Novotel Sihanoukville Holiday Resort. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the accommodation comfortable and enjoyed the beautiful scenery. We also appreciate your comments regarding the breakfast selection. Please rest assured that we will share your feedback with our culinary team as we continuously look for ways to improve the variety and overall guest experience. Regarding your concern about the security situation in Sihanoukville, we understand your perspective. While this is beyond the hotel’s direct control, the safety and well-being of our guests remain our top priority. We have security measures in place within the property to ensure a safe and comfortable environment for all our guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Guihua L., Warm greetings from Novotel Sihanoukville Holiday Resort. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you were very satisfied with our service, environment, and convenient location. Your kind words about our friendly Heartist mean a lot to us and will be shared with the team, as they are always motivated by such positive feedback. We look forward to welcoming you back to Novotel Sihanoukville Holiday Resort for another excellent stay. Best regards, Ayub YULIANTO General Manager

Dear Vajiravudh K., Thank you for taking the time to share your feedback regarding your recent stay with us, we are pleased to know that, overall, you had a good experience. At the same time, we sincerely regret the inconveniences you encountered during your stay. Please allow us to inform you that the wardrobe light issue has been thoroughly investigated and has now been fixed, ensuring it will not cause disturbance for future guests. We apologize for the discomfort this caused during your rest. Regarding the $30 voucher, we truly understand your disappointment. We regret that the usage conditions were not clearly explained at check-in. Please be assured that we are actively strengthening our Heartist training to ensure that all promotional details and voucher terms are communicated clearly and consistently, so similar situations can be avoided in the future. Your feedback is extremely valuable to us, as it helps us improve both our facilities and service standards. We hope to have the opportunity to welcome you back again and provide you with a much smoother and more enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Bozhi W., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We’re delighted to hear that our hotel was a great choice for you. Many guests appreciate our calm and relaxing environment, and we’re glad that having no casino suited your preferences. We’re also pleased that you enjoyed our private beach area, infinity pool, and outdoor bar. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Qin H., Greetings from Novotel Sihanoukville Holiday Resort, thank you for taking the time to share your feedback about your recent stay with us. We are truly sorry to hear about your experience and understand your disappointment. Unfortunately, bookings made through online travel agencies (OTA) are subject to their own terms and conditions, which often include non-refundable policies. This limits our ability to make changes, refunds, or cancellations directly from the hotel’s side. For your future visits, we kindly recommend booking directly with us. This way, we can offer you more flexible booking conditions and assist you more effectively should any issue arise. We do appreciate your understanding and hope to have the opportunity to welcome you again under better circumstances. Best Regards, Ayub YULIANTO General Manager

Dear Ting P., Thank you so much for your wonderful review and for sharing such kind words about your experience with us. We are pleased to hear that you enjoyed the environment of our hotel. We also appreciate your comment regarding Chinese communication skills at the front desk. Please be assured that we will look into ways to further improve our language training so we can serve our guests even better in the future. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Peng Q., Thank you for taking the time to share your feedback regarding your recent stay with us. We're glad you enjoyed the beach, and we truly appreciate your suggestions regarding the breakfast offerings. Our chef is actively working on improving the breakfast buffet, and we will certainly look into adding more Chinese breakfast items and green vegetables to better cater to our guests' preferences. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with a better stay. Best regards, Ayub YULIANTO General Manager