Fairmont The Norfolk 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 747 件のレビュー

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Fairmont The Norfolk - Image 1
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00200, PO Box 58581, 00200 NAIROBI, Kenya

説明

ホテルのその他の情報

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

当ホテルの客室

ホテル所在地

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

電話番号
ファックス +254 20 2216796

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  747 件のレビュー

トリップアドバイザーの評価  4.5/5  1,611 件のレビュー

2024エクセレンス認証

It's a home away from home

トリップアドバイザーの評価 4.0/5

Fatu C トリップアドバイザー認証口コミ

It was a great experience lodging at the Fairmont The Norfolk. It's truly a great choice for anyone visiting Nairobi. Nice food, clean room and very respectful staff. The cost is a bit on the high but its kind off a value for money experience. I look forward to this in the future

Fairmont with some disappointment

トリップアドバイザーの評価 3.0/5

Climber56241002776 トリップアドバイザー認証口コミ

We enjoyed our stay at the Fairmont but experienced some disappointment: 1. Poor internet in our room. Sometimes no connection. We had to go to the lounge to check flights etc. 2. Lack of facial tissues in room. Just a small box (we had colds) 3. Poor quality TV. (not a clear picture). 4. Noisy fan with no temperature changes available. (says the staff) 5. The bathroom fan didn't work although it was no problem. Also, dust by fan exhaust 6. Food, average although breakfast buffet was excellent. I had a concern about the dish I ordered and was pleased the chef personally came to our table to offer an explanation. 7. We received the bill for our supper which showed room number plus a signature. We billed it to our room. After we got back to our room the waitress knocked on our door saying we had to pay at the restaurant. 8. Excellent gym and spa, however none of the 3 treadmills were working at that time. The best steam room and sauna I have experienced for some time. 9. Excellent friendly staff with a good warm welcome on check in.

Good in my places but did expect much more.

トリップアドバイザーの評価 3.0/5

Wizgirl Couples - トリップアドバイザー認証口コミ

We expected great things but were a little disappointed. The bed was super uncomfortable, ultra soft and quite lumpy so I ended up sleeping on top of the duvet in my bath robe. My husband and I also ordered room service as we arrived late- the speciality pizzas. The quality of these was not good and we both left over half of them. At $55 for them we expected much better. Pros, it’s well placed in the city, breakfast was good and the room itself was nice. I wouldn’t stay again though as the bed was just to uncomfortable.

Dear Wizgirl, Thank you for sharing your feedback from your recent stay with us. We are sorry to hear that the bed did not meet your expectations, and you found it uncomfortable. Please accept our apologies for the inconvenience caused. Your comments regarding the room service quality have been duly noted, and we will address this with our team to ensure improvements are made. We are glad you enjoyed the hotel's location, breakfast, and the room itself. We appreciate your constructive feedback and will strive to make necessary enhancements. Should you reconsider staying with us in the future, we would love the opportunity to provide you with a more comfortable experience. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Beautiful courtyard and historic hotel, nice bar area

トリップアドバイザーの評価 5.0/5

TropicalTraveler78 トリップアドバイザー認証口コミ

Very happy with the Norfolk. Great staff and gorgeous public areas. Room was nice and everything worked great. The area is not so great to walk around but not particularly bad. Pool area is just ok and needs some maintenance on the deck. It's up next to an unattractive condo building, it could look a lot more appealing. Overall great service, beautiful gardens, reasonable price. Would stay agian.

Dear TropicalTraveler78, Thank you for choosing Fairmont The Norfolk and for sharing your positive feedback. We are pleased to hear that you enjoyed the beautiful courtyard, historic ambiance, and the nice bar area. Your kind words about our team and public areas are truly appreciated. We have noted your comments regarding the pool area and its surroundings and will address these areas accordingly. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Iconic hotel in Nairobi

トリップアドバイザーの評価 5.0/5

Sarah D トリップアドバイザー認証口コミ

Amazing and helpful employees. We stayed three separate nights and upon returning to the hotel I was greeted by name by Kanja at the front desk and she went out if her way to make our stay perfect. Rooms and grounds are beautiful, there's a gym and outdoor pool. Concierge set us up with some local activities such as Sheldrick Elephant Sanctuary, Giraffe Sanctuary and walking in the Karura forest, all within 40 min drive of hotel.

Dear Sarah D, Thank you for your positive review and for choosing Fairmont The Norfolk during your time in Nairobi. We are thrilled to hear about your amazing experience with our helpful team, beautiful rooms, and grounds, as well as the amenities we offer like the gym and outdoor pool. It's wonderful to know that Kanja and our concierge team contributed to making your stay memorable by assisting you with local activities. We appreciate your kind words and look forward to welcoming you back for another exceptional stay. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

との提携 TripAdvisor

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