Fairmont The Norfolk 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 799 件のレビュー

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00200, PO Box 58581, 00200 NAIROBI, ケニア

説明

ホテルのその他の情報

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

当ホテルの客室

ホテル所在地

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
ケニア

GPS:-1.278337, 36.815827

電話番号
ファックス +254 20 2216796

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  799 件のレビュー

トリップアドバイザーの評価  4.3/5  1,681 件のレビュー

2025エクセレンス認証

Definitely recommend Fairmont The Norfolk

トリップアドバイザーの評価 5.0/5

Mercene C トリップアドバイザー認証口コミ

This is a beautiful hotel in a beautiful part of Nairobi, Kenya. It is very safe and clean. The hotel recommended a taxi driver who took us to all of our selected locations. The buffet was excellent. The staff was accommodating and knowledgeable. I would definitely recommend this hotel. I was part of a Tauck Tour group.

Dear Mercene C, Thank you for your wonderful review of Fairmont The Norfolk. We are delighted to hear that you found our hotel beautiful and enjoyed the safety, cleanliness, and the excellent buffet. It is gratifying to know our staff's accommodating and knowledgeable service met your expectations. Your recommendation means a great deal to us, and we appreciate your kind words. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Classic comfort and the best of service

トリップアドバイザーの評価 5.0/5

BN_sperling トリップアドバイザー認証口コミ

Top-quality facilities and service in a classic old hotel that has been part of Nairobi’s history for 120 years. Our was very comfortable and well equipped. We appreciated the excellent service provided by our drivers Edwin and Charles, who took us to various places around Nairobi that we wanted to visit.

Dear BN_sperling, Thank you for taking the time to share your positive experience at Fairmont The Norfolk. We are thrilled to hear that you enjoyed the classic comfort of our historic hotel and appreciated the excellent service provided by our staff, particularly Edwin and Charles. Your kind words serve as a great motivation for our team, and we look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Wonderful...highly recommended!

トリップアドバイザーの評価 5.0/5

Gina R トリップアドバイザー認証口コミ

Excellent experience from pre-arrival to departure, the team at Fairmont The Norfolk is wonderful! Pre-arrival, Reservations was very responsive and helpful during the planning stage. They secured a reliable, easy + efficient pickup from the airport (much appreciated after a loooong journey). Our airport greeter, Sheila met us with a beautiful smile and warm energy. She then escorted us to our driver Edwin, who was just as welcoming and warm. On our short ride to the hotel, Edwin shared great tidbits about Nairobi + Kenya…very helpful as we were first time travelers to this destination. Once at the hotel, we were attended to by many and our arrival was flawless. Most notably, George at the front desk was exceptional. He was attentive and caring and his hospitality made an impact. We stayed here twice, upon arrival and later just before departing Kenya. He remembered us upon our return and my preference for a courtyard view. As he gave us our keys with a big smile and noted the room would have my preferred view…nice personal touch remembering this + us. Peter, one of the door/bellmen, was also very gracious as he helped us settle into our rooms. His welcoming spirit, conversation and care made us feel valued. The team continued to shine at Tatu Restaurant where we were greeted by the hostess, Joy whose excitement was contagious; we decided to dine at this venue due to her engagement. While dining, Tavim our server enhanced the culinary experience through his attentive service, knowledge of the menu and genuine love for the restaurant and the opportunity to share it with visitors. All in all…food was very good, team was great and hotel was charming. Hope it won’t be too long before we can return. 😊

Dear Gina R, Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear about your excellent experience from the moment of your pre-arrival to your departure. It is gratifying to know that our team, including Sheila, Edwin, George, Peter, and Tevin, provided you with warm and attentive service that made your stay memorable. We are delighted that you appreciated the personalized touches, such as George remembering your preference for a courtyard view. It is our goal to make every guest feel valued and at home. Your kind words about the food and the charming atmosphere of our hotel are truly appreciated. We look forward to welcoming you back soon for another exceptional experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Luxurious stay in Nairobi

トリップアドバイザーの評価 5.0/5

E1175MRivanp トリップアドバイザー認証口コミ

this is a beautiful luxury hotel in the heart of Nairobi. We stayed at the Fairmont for 2 nights. As expected from Fairmont, this is a luxury hotel with all the amenities and the prices are accordingly. We dined both nights at the hotel. The streak at the Steakhouse (sorry I don't remember the name) were some of the best streaks we have ever eaten. The dinner at the bar was also very delicious. This hotel has everything what one would expect from a Fairmont.

Dear Mr. P, Thank you for your delightful review regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you enjoyed a luxurious experience and found our amenities to meet your expectations. It is particularly gratifying to know that you appreciated the quality of our dining options, especially the steaks at our Steakhouse. We look forward to welcoming you back for another memorable stay in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

One night honeymoon

トリップアドバイザーの評価 5.0/5

Departure18830427229 トリップアドバイザー認証口コミ

We did check in just for a night for our honeymoon however my wife wished to stay longer cause every step from the entrance was relaxing, clean, quiet, the gardens were alive..we were given a complimentary upgrade (rm 014) thanks to Lillian! She wanted us to experience every facility in the hotel that could make our few hrs at the hotel memorable and indeed we enjoyed every bit of it (steam room, sauna), we booked within a short period of time but came and found our room decorated already with towels and rose petals, slices of chocolate cake Amenity that my wife really enjoyed... everyone was friendly from the security, valet, front desk, housekeeping, spa staff, restaurant staff...may the hash browns remain permanent in the b.fast buffet, we really enjoyed that. We felt at home, that was enough.

Dear Departure18830427229, Thank you for taking the time to share your wonderful feedback regarding your recent honeymoon stay with us. We are thrilled to hear that you found our hotel to be a relaxing and enjoyable experience. It is delightful to know that our team, especially Lillian, contributed to making your stay memorable with the complimentary upgrade and thoughtful room decorations. We appreciate your kind words about the cleanliness and ambiance of our gardens, as well as the attentive service provided by our staff across various departments. Your satisfaction with our breakfast buffet, particularly the hash browns, is duly noted and will be shared with our culinary team. It is always a pleasure to receive such positive remarks, as they motivate us to continue providing exceptional service. We look forward to welcoming you back for a longer stay in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

との提携 TripAdvisor

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