Fairmont The Norfolk 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 802 件のレビュー

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00200, PO Box 58581, 00200 NAIROBI, ケニア

説明

ホテルのその他の情報

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

当ホテルの客室

ホテル所在地

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
ケニア

GPS:-1.278337, 36.815827

電話番号
ファックス +254 20 2216796

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  802 件のレビュー

トリップアドバイザーの評価  4.3/5  1,686 件のレビュー

2025エクセレンス認証

Lovely oasis in the heart of Nairobi.

トリップアドバイザーの評価 4.0/5

Catherine S トリップアドバイザー認証口コミ

This hotel is steeped with history and is located in the heart of Nairobi. Built in the ‘30’s it boasts old world charm with current amenities. An excellent spot to lay one’s head while enroute or in town for a few days.

Dear Catherine S, Thank you for your wonderful review! We are thrilled to hear that you found Fairmont The Norfolk to be a lovely oasis and appreciated its historical charm combined with modern amenities. It is gratifying to know that our hotel served as an excellent spot for your stay. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Great stay

トリップアドバイザーの評価 4.0/5

PermanentTourist75 トリップアドバイザー認証口コミ

I brought my friend for Festive High Tea and an overnight stay as part of her birthday celebrations. I’d only mentioned it in passing but the staff sang happy birthday when the high tea was brought out which was nice. I booked the high tea for 1pm and we were slightly late, being seated at around 1:15pm. The high tea actually arrived at our table at 2:40pm so we were waiting for 1hr and 25 mins for it to come which was not great. However, we weren’t in a rush and when it did arrive it exceeded my expectations. The presentation was superb and the food was absolutely delicious. We used the pool which is over looked by 1970’s architecture buildings. The pool itself was nice and warm and a decent size. We had a nice swim. We had a twin room and the beds were slightly larger than an average single but not quite a queen size. They were really comfortable and I had a great nights sleep. The shower leaked water from the door where the seal didn’t quite meet the wall and the floor towel was soaked when I got out, but inside the shower it was great! Nice hot water and decent pressure. Had a drink and a light meal (still full from high tea!) in the evening at Cin Cin bar and the service was amazing. The staff were great, service was fantastic and overall we had a great time. Little things didn’t stop us enjoying the ambiance, the setting, the food or the facilities. Bed was amazing and would stay here again.

Dear Permanent Tourist, Thank you for taking the time to share your experience from your recent stay with us. We are delighted to hear that you enjoyed the festive high tea celebration for your friend's birthday, and we appreciate your kind words regarding our staff's efforts to make the occasion special. We sincerely apologize for the delay in serving your high tea. While we are pleased that the presentation and taste met your expectations, we are continuously striving to enhance our service efficiency. Additionally, we regret to learn about the leak from the shower door. Your feedback is important to us, and we will be sure to address these concerns to improve our guest experience further. It is wonderful to know that you found our beds comfortable and that you enjoyed the pool and bar service. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Above and beyond in every way!

トリップアドバイザーの評価 5.0/5

Jclester トリップアドバイザー認証口コミ

I cannot say enough good things about this hotel and every single person who works here! The place is immaculate, gorgeous, comfortable, squeaky clean, and so friendly. Far exceeded our expectations in every way, including all the food (which is absolutely amazing) and the beautiful pool, spa and grounds. We booked excursions and drivers through the hotel and are very glad we did, because they really went above and beyond giving us tons of local info on culture, the city, language, etc. I have never experienced this level of excellence and pride in their service as I have experienced here. We had a medical emergency while here and they took care of logistics in a rush, which was an enormous relief and blessing. We like it so much here we are planning to book again at the end of our trip, so we can be close to the airport and enjoy a relaxing few days before going home. An enormous thank you to all who have made our stay so incredible!

Dear Jclester, Thank you for your outstanding review! We are thrilled to hear that your experience at Fairmont The Norfolk exceeded your expectations in every way. It is gratifying to know that our team's dedication to providing immaculate service and superb amenities, including the food and the facilities, made such a positive impact on your stay. We are particularly pleased to learn that our staff could assist you during a medical emergency, ensuring your comfort and peace of mind. Your appreciation for the excursions and local insights provided by our team reflects the pride we take in sharing our culture and hospitality with our guests. We look forward to welcoming you back at the end of your trip for a relaxing stay before your journey home. Thank you once again for your kind words and recognition of our team’s efforts. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Great iconic luxury hotel

トリップアドバイザーの評価 5.0/5

andrew d トリップアドバイザー認証口コミ

Stayed here upon landing in Nairobi before starting our safari adventures. Great location, great hotel and excellent staff. Friendly happy people all around. Room was comfortable and luxurious. I wish I could stay a couple of days at some time in the future instead of just a stop over, but being there for one night is still amazing.

Dear Mr. Andrew, Thank you for your wonderful review. We are thrilled to hear that you enjoyed your stay at our iconic luxury hotel and found our location, staff, and accommodations to your satisfaction. It is always a pleasure to provide our guests with a comfortable and luxurious experience. We hope that you will have the opportunity to stay with us again for an extended visit in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

An oasis of calm and comfort

トリップアドバイザーの評価 5.0/5

532pennyf トリップアドバイザー認証口コミ

The history of the venue is fascinating. The interior is opulent and beautiful . Sincere thanks to the receptionist that gave us a warm welcome and organised an early check in. The room was comfortable with an outside seating area . Getting hot water from the shower was challenging. Pool area was lovely as were the stunning grounds . Serenity abounds in this oasis of calm .A welcome escape from the busy and vibrant streets of Nairobi . Breakfast was very good but the room it was served in was very chilly .A memorable stay in lovely surroundings. Thank you to all staff

Dear Ms. F, Thank you for taking the time to share your thoughts following your recent stay with us. We are pleased to hear that you found our venue to be an oasis of calm and comfort, and that our team, particularly the receptionist, provided you with a warm welcome and assisted with an early check-in. We appreciate your feedback regarding the challenges you experienced with the hot water in the shower and the temperature in the breakfast room. Your comments are invaluable as they help us identify areas for improvement. We are glad that you enjoyed the stunning grounds and the serenity that our hotel provides amidst the vibrant streets of Nairobi. Thank you once again for your kind words about our staff and for choosing to stay with us. We look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

との提携 TripAdvisor

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