Raffles Seychelles 5 stars

Customer review rating (ALL Rating) 4.7/5 785 reviews

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Anse Takamaka, Praslin Island, Seychelles, 0000 PRASLIN, Seychelles Islands

Description

Hotel extras

  • All Private Pool Villa Resort providing ultimate privacy

  • Hotel Restaurant & Bars with a wide high-end culinary selection

  • Award-winning Raffles Spa

Our accommodation(s)

Hotel location

Raffles Seychelles

Anse Takamaka, Praslin Island, Seychelles
0000 PRASLIN
Seychelles Islands

GPS:-4.308307, 55.716707

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  785 reviews

TripAdvisor Rating  4.5/5  1,980 reviews

Certificate of excellence 2023

Magnificent Hotel with poor management.

TripAdvisor rating 3.0/5

Rahel L TripAdvisor review

After we had a flawless stay in 2021 we couldn't wait to go back again so we went back this year, we stayed 6 days. We were disappointed from the moment we arrive until we left. It really saddens us to write this review because we really like the hotel but we had to. Constructive criticism always helps and customers deserve to get what we pay for. When the room rates are increased the service and quality should be increased as well and not majorly decrease the quality. We were able to tell the difference because we are repeat customers. We had never expected to leave that hotel with a bad taste in our mouth. We felt the major difference between the old management and the new management. The beautiful hotel looked neglected. The welcome at the reception was cold only with one person. No welcome fruits in the room, neglected beautiful furniture. Couldn't open drawers. Non functioning TV but after we address the problem several times TV was changed on the 3rd day of our stay. Breakfast area cushions very dirty. Sun beds cushions very old. This was our first time that we used the GYM we didn't use it in our last stay. To our surprise, after being in other luxury hotels with new workout digital machines with an attendant we could not believe our eyes. Super small GYM for such a big resort with super old and rusty sport equipments. We couldn't go on the treadmill because it was wobbly and made annoying noises. There was only one bike. No attendant the only highlight was the refreshing cold towels. Breakfast was very poor. They couldn't even get a simple crape right. It was like a glue and the french toast, bread was tasteless old, pastry not luxury hotel standard, we had to fight for the last banana.......Food in general wasn't a luxury hotel standard. Very poor! The quality was majorly changed from the previous experience. They served us a frozen smelly fish when i returned the sChef came to apologise and the whole restaurant crew were very apologetic. The next day they redeemed themselves by serving us the best fresh caught red snapper that we ever had. Service was ok, but the workers didn't look motivated, no energy, there were couple of them that made our stay pleasant, Sam , Cecil, Samir, the bartenders are very good and the very enchanting, knowledgeable sommelier JeanLuc. The Hotel itself, the location and the nature around it is still beautiful. What a pity that we can‘t go back.

Dear RahelL_11, Thank you for taking the time and trouble to complete a survey following your recent stay at Raffles Seychelles. At Raffles we all take great pride in providing our guests with the highest standards of service, product and overall experience, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you back to a Raffles Seychelles in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on the number provided in the direct response sent to you previously. Yours sincerely, Steven Steven Stefaniuk General Manager

Villa was amazing

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Villa was amazing however, there should be improvement in hospitality towards local residents. Same for protocols at the gate (to greet guest properly instead of asking what are we coming to raffles for which was quite confusing as we thought we were at the wrong entrance gate). Other than that the food was great and villa stay was amazing.

Dear Yannick, Thank you for taking the time to share feedback regarding your recent experience at Raffles Praslin. While I am glad to read that you enjoyed the villa and the service that George and our fabulous buggy drivers extended to you, I am disappointed to read your comments regarding the hospitality and welcome (or lack thereof) provided by our team at the arrival gate. We strive to provide a warm and gracious welcome to all visitors and in particular to our local residents as you are truly the ambassadors of both the Seychelles and the resorts of the Seychelles. I am truly sorry that we did not extend a warm welcome to you on arrival; this will most certainly be addressed with all teams of the resort. I hope that we will have the pleasure of warmly welcoming you back in the near future. Sincerely, Steven Steven Stefaniuk General Manager

Magnificent hotel, poor amenities and POOR Management Not a luxury hotel quality anymore.

Customer review rating 1.5/5

L. Couples - Confirmed reviews ALL

After having a flawless stay in 2021 with our son we decided to comeback. What a disappointment!! From the moment we arrive till will left we experience nothing but disappointment. We felt it already the day we arrive at the reception. NO warm welcome as per our experience. There was only one person the reception felt cold and depressing. Went to our room no welcome fruits... the room are the same but the furnitures hasn't been well maintained, hard to open and close, bed mattress old, no more afternoon snacks, after couple of days when i asked why they stopped it someone offer to bring me some and he did. NOT the same. TV didn't work, maintenance came couple of times, when we told them to change the TV that the problem was with the TV itself they said it was the because of the weather. Don't insult the intelligence of other people. Eventually they changed after the 3 days of our stay. GYM it is really a Joke! Super old rusted workout machines. Treadmill is so old that it makes a very loud noise. One old bike and not enough room, for a big resort and for the money that we paid there wasn't even and assistant like you have it in other big resort with up to date digitalised sport equipments. Went to have our first breakfast in addition to our huge disappointment the breakfast area was change for the WORSE!!! You had someone making eggs on a stage, very little to offer. Chinese food was horrible, all the good middle easter dishes that they had in the past gone!! Super dry pita, pastries awful, the most horrible thing was that to experience the crape and french toes!! Yuck!!! now, that is a simple thing to make. Crape was a glue, not enough eggs or no eggs, probably the kitchen was told by the new Management to save money so eggs cost money and the French toast we really don't know what it was. It was super mushy, yuck!!! We saw every day that people had left on their plates. To top all to his We had to fight for the last banana every day. The banana that grows everywhere on the stores in Seychelles. And no papaya too. After we complained towards the end of our stay we got more fruit. What a SHAME!! IT IS OBVIOUS THAT THE NEW MANAGEMENT PROMISED TO DO A MAJOR CUT by increasing the rates and giving poor hospitality to the customers. Maybe your plan is geared to the only one time comers. We went to dinner to the sushi restaurant after we saw that it was different we went to the asian restaurant. It wasn't better. After complaint MOhammed our waiter, which was attentive to our needs, got the chef from the kitchen and mad us a new dish which it was the way it was suppose to be, delicious. The next day we went to the indian night again another disappointment. We were looking forward to the delicious variety Indian buffet as before but they had it a la cart, it was ok but poor. We had to wait for our dinner 45min. The waiter Mohammed wouldn't even acknowledge us because, it was obvious, he wasn't satisfied with his tip. Now, we now that 10% service charges are included but we always give extra and that we are not obliged to give any tip. We were appalled by his behaviour and we think that we got our dinner later than everybody else because he was serving it and we were punished. Never experience in any hotel such a behaviour. Never expected from a 'luxury hotel'. Check out the 4 season. We had dinner at the Losean Restaurant, same menu as two years ago, not as good quality and major increase in price. One night we were served frozen old stinky fish, appalled again! we could believe that when they have the ocean with great fish that they served us and frozen stinky fish! Probably one of the major cut down. But then the chef came, she apologised and the service manger and the restaurant manger came and apologised. The next day they redeemed themselves. We got the most tasty whole red snapper. We enjoyed it very much. But why go to this extent when you can do it right the first time! The service manager Sam, Cecil, Samir , Jean Luc and the bartenders were the highlight of the service. They tried to accommodate us as in every way. Overall, the hotel looks completely neglected. One can tell that the concentration is on Saving money. Breakfast chair cushions are filthy. Beach bed cushions are super old. You need energetic personal at the reception. Change the layout of the breakfast as it was before the new layout makes the hotel look cheap. Get good pastry chef. Obviously you cut down on expensive chefs and personal. The hotel is magnificent and elegant if it is constantly maintained properly and managed properly as it was in 2021 The only major change that needs to be done is to enlarge the GYM with up to date equipment.

Dear Benjamin, Thank you for taking the time and trouble to complete a survey following your recent stay at Raffles Seychelles. At Raffles we all take great pride in providing our guests with the highest standards of service, product and overall experience, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you back to a Raffles Seychelles in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on +24… Yours sincerely, Steven Steven Stefaniuk General Manager

Memory filled and relaxation

TripAdvisor rating 4.0/5

Anni E TripAdvisor review

Villa was amazing however, there should be improvement in hospitality towards local residents. Same for protocols at the gate (to greet guest properly instead of asking what are we coming to raffles for which was quite confusing as we thought we were at the wrong entrance gate). Other than that the food was great and villa stay was amazing.

Dear Annie739, Thank you for taking the time to share feedback regarding your recent experience at Raffles Praslin. While I am glad to read that you enjoyed the villa and food, I am disappointed to read your comments regarding the hospitality and welcome (or lack thereof) provided by our team at the arrival gate. We strive to provide a warm and gracious welcome to all visitors and in particular to our local residents as you are truly the ambassadors of both the Seychelles and the resorts of the Seychelles. I am truly sorry that we did not extend a warm welcome to you on arrival; this will most certainly be addressed with all teams of the resort. I hope that we will have the pleasure of warmly welcoming you back in the near future. Sincerely, Steven Steven Stefaniuk General Manager

Perfect stay especially for honeymoon

Customer review rating 5.0/5

Shengann Couples - Confirmed reviews ALL

Raffles Seychelles is fantastic! The room is the best and most gorgeous one I’ve stayed in. Food is amazing too and staffs are friendly.

Dear Sheng-Ann, Thank you for taking the time to tell us about your experience at the Raffles Seychelles. While I am glad that the majority of your stay was exceptional, I am very sorry that you experienced rudeness from a team member. This will certainly be addressed with the leadership team; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every guest therefore your feedback is very important to us. We appreciate your sharing feedback about your overall stay, and it is our hope that you will give us the opportunity to serve you again in the near future. Sincerely, Steven Steven Stefaniuk General Manager

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Other web-users rate our hotel

  • 224 reviews 9.3/10 Location
  • 349 reviews 9.2/10 Room
  • 490 reviews 8.9/10 Service
  • 122 reviews 9.2/10 Beach
  • 74 reviews 8.4/10 Cleanliness
  • 70 reviews 8.4/10 Breakfast
  • 39 reviews 9.7/10 Wellness Area
  • 27 reviews 9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.