Villas are beautiful, well maintained clean and comfortable. Great provisions in the room for every comfort and for once great lighting throughout. The renovation of the public areas was still going on which was not expected or communicated prior to arrival. The alternative restaurants lacked the detail and finesse of permanent establishments eg no table Lights / flowers that you would expect at this level. Food was good but service was very patchy. Our first night wautwd a very long time for food and drinks. Multiple times the drinks service took a very long time and even on occasion ordered wine was forgotten. Some nights we got bread others we didn't - not raffles level experience by any standard. Managers drinks was a nice touch and well done . Reported issues were dealt with well and apologies made, but I would expect better at this level. The staff were all lovely and engaged really warmly with us. The sommelier and Joyce in the Spa stood out. Buggy service was overall good but the drivers drive too fast around the resort so if you choose to walk you are always afraid of the speeding buggies.

Many thanks to Rifka. She is reliable, unobtrusive and always reachable

Generally speaking the hotel is very nice however....maintenence isn't good, pool was been redone while we were there, claimed it was an emergency- left the entire hotel to use a very small strip of beach. The food wasn't good in any of the restaurants. The service was very very good.

I feel like there is a lot of work to be done. Renovate restaurants, more professional staff, should have private shuttle and maybe a raffles boat as the one we went in was falling apart. We really didn't like the half board and full board, felt like an all inclusive and we were constantly being told what we can and can't order. I feel like the place is missing the touch.

Excellent villa, a little disappointed given the amount of reconstruction work and the impact on villas and restaurants

We chose Raffles for our honeymoon, with the intention of enjoying the beauty of the Seychelles while taking some time to truly relax. Our Panoramic View Villa exceeded our expectations. It was beautifully located, offered a wonderful view, and had everything we needed for a very comfortable and relaxing stay. The service was generally at the level we expected, with only a few hiccups that we discussed with our butler. We particularly appreciated how quickly the team responded to our feedback. Almost immediately after we raised the issues, the managers of the respective services came personally to apologize, which showed a genuine commitment to guest satisfaction. We also very much appreciated the lovely surprise of sweets waiting for us when we returned to our villa. A very special thank you to our butler, Rifka, who went above and beyond and truly helped make our honeymoon unforgettable. The food was very good overall, although we felt it was a pity that the menus across the different restaurants were not more diverse. After a week, we had essentially tried most of the dishes available, so a greater variety between the restaurants would have been appreciated. All in all, we had a wonderful stay at Raffles and a very memorable honeymoon. Thank you to the entire team for making our time in the Seychelles so special!

We made this booking one year in advance, and 1 one week before our stay we were told that the hotel was undergoing a transformation, but that this would not affect the experience. However, this affected our 14 night honeymoon stay greatly. When dining at the losean restaurant, the wait for each course of food was extremely long, taking over 2.5 hours to have ann evening meal each time we dined there. This is a completely unacceptable level of service. We understand that this is due to the losean and sabor restaurants sharing a kitchen temporarily, but it was clear that the shared kitchen could not cope with the demand. Even at breakfast, the wait for a coffee was too long. Furthermore, when dining at the temporary sushi room location, we ordered a bottle of wine and were told there would be a considerable wait for this as it had to be brought over from the wine cellar, again due to the location change. We accepted this, however, the meal began to be served before it arrived. It didn’t come until we were half way through the meal, which is not acceptable. For every single meal we had, we were brought the chargeable Voss water, instead of the house water we specifically asked for. We understand that mistakes happen, but to happen every single time felt deliberate or that we weren’t listened to. What’s worse, is that it was included on each cheque, so each time we had to wait and ask for it to be removed and corrected. This was an extremely draining and tiring process to keep repeating. On many occasions, the cheque was “lost” or “forgotten” and we had to re-sign it the next day. The pool area was a disgrace. The pool itself had the majority of tiles missing from it. This was awful to look at and to swim in. There was no where at all to sit and have food or drink, or just be in the shade / sheltered from rain. If you wanted food, it had to be eaten on your sun lounger surrounded by birds. Overall, the atmosphere of the hotel was very boring and quiet. There was only one bar and we were the only people in it for the majority of the time. When it rains, there is absolutely nothing to do. There is a tiny gym, or separate gender spas meaning you can’t spend time with your partner in them. On a positive note, the staff were some of the most lovely people we have ever had the pleasure of meeting. Margaret and Frank on the bar were amazing, so kind and chatty, and made incredible cocktails. The sommelier was awesome and always helped us out. The pool staff were also so friendly and made sure we had a great time doing water sports and having clean towels and sun loungers. Our butler Houdaifa was so attentive and responsive, he made the whole stay run very smoothly and organised a beautiful bath and welcome package, as well as sorting out all of our taxis and dinner reservations and a souvenir upon leaving. The buggy drivers were also amazing, super kind and caring people.

The villa itself and the grounds of the resort were beautiful. We had great experiences with the buggy drivers, recreational staff, and spa staff. However, several aspects of our stay did not meet our expectations or those typically associated with a five star stay. For example, the concierge was non responsive and not helpful, although they are advertised as being able to help with any excursion/activities bookings. At times, they did not answer the phone or WhatsApp messages. We also did not have great experiences with the L’Osean restaurant staff. Those guests that had butlers received much more attention from the general restaurant staff than we did. There were several meals we had here where we had to wait 15-20 minutes for basic service/requests. The restaurant reservation system also does not make any sense. The hotel requires reservations for dinners, but there is not a clear number to contact to make reservations, and when we called the front desk or the concierge, we were often re-routed to someone else or just hung up on entirely.

Raffles Praslin was a great experience - luxury villas on the slopes of the hill overlooking the ocean. Well appointed villa with every detail thought about and impeccable service. Housekeeping, buggy service, Losean restaurant and reception staff were friendly and efficient. The beach was great and the staff there and and at the pool were prompt and polite. Everybody made us feel really welcome throughout our stay. Highly recommended.

It feels like a dream

I am writing to share detailed feedback regarding our recent 4-night stay at Raffles Seychelles (Room 183, 27-31 August). We chose your property specifically to celebrate a major milestone—our engagement—expecting the refined, proactive hospitality synonymous with the Raffles brand. To start on a positive note, every team member we encountered was genuinely warm, friendly, and welcoming. We truly appreciated their kindness and positive demeanor throughout our stay. Regrettably, the operational and service standards fell well short of luxury baseline expectations: Arrival & Welcome: After a long journey, we were left waiting approximately 10 minutes before check-in could begin, without being offered a welcome beverage or cold towels. Milestone Recognition: The occasion was explicitly communicated—we arranged a private dinner for the proposal, and staff even followed up asking "if she said yes." Despite this clear awareness, there was zero proactive recognition, celebratory gesture, or complimentary drink offered by the resort. Food & Beverage Lapses: The breakfast fruit buffet consisted of only four different cut fruits, and juices were strictly limited to basic orange and watermelon—well below expectations for a tropical destination, let alone a luxury establishment. On our final evening, we waited 40 minutes past our dinner reservation; the drinks offered while we waited were charged to our final bill. We paid without disputing it on site to avoid souring the mood of our last evening, but it was disappointing nonetheless. Additionally, across four hours at the beach, service was limited to a single three-piece fruit skewer per person. Housekeeping & Villa Maintenance: Evening turndown service did not take place on two of our four nights. Basic amenities (cotton buds) were not replenished and required two separate requests, the villa had a broken umbrella upon arrival, and we had to request replacement batteries for a dead remote control on the first night. We understand that isolated mistakes happen, but the sheer volume of lapses throughout a four-night stay went far beyond an acceptable margin. While the warmth of your staff was evident, our minimum expectations for a Raffles property were not met, especially compared to experiences at other 5-star properties and significantly less prestigious establishments.

We absolutely loved our stay! From the moment we arrived, the team made us feel so welcomed and well taken care of. The service honestly exceeded our expectations everyone was so kind, attentive and always happy to help. They made everything feel effortless and added such a special touch to our trip. We came to relax, have fun and make memories, and that’s exactly what we got! A huge thank you to the amazing team for taking such good care of us. We’re leaving with happy hearts, beautiful memories and already wishing we could stay a little longer! Definitely a place we’d happily come back to!

I'm a loyal Accor member and prioritize staying at Accor Hotels on business and personal trips. This was a very important trip, celebrating my 40th birthday. This was also the first time in a Raffles hotel and we had really high expectations given it's positioned as ultra luxury. Unfortunately, it didn't live to our expectations. While the staff was generally nice, especially our butler Rifka and the cart drivers, the hotel needs a big revamp and does not justify the 1300 euro per night price tag.

Good was of bad quality, in room dining was sent back twice as meat was not fresh, buggies never available, staff not attentive

Hospitality was 10/10 and the room and view were amazing!

Great accomodation and view. The pool in the villa was great. Service was always attentive and the people were kind and helpful. Amenities were great - the larger pool and beach were fantastic. Food at breakfast was generous and good quality. Overall, it was a peaceful and enjoyable place to stay on Praslin.

Picturesque location with lovely staff and amazing accommodation. Located close to dreamy beaches and a short boat trip from La Digue and Curieuse which can both be visited in a day through a well priced private charter directly from the hotel. Food was also delicious catering to all pallets including children.

The villa was beautiful, the service was mostly great, the biggest disappointment was the food. I have a food allergy and labelling and communication about what I could or could not eat was extremely inconsistent, so I rarely felt safe eating. We were promised a different welcome dessert as I could not eat ours and it never came. The food is also extremely overpriced for mid quality and taste. The dishes were hit or miss both quality wise and taste. The buffet was very small and you are out of luck if you do not like the theme of the night. If you are outside and get up, even if someone else is at the table birds will descend and try to eat your food and drink your water. It took a long time to clean up tables after people left which we felt encouraged the birds. Additionally, we had cleanliness concerns as we saw multiple mice in the restaurants.

Hotel is located on a nice protected bay on Praslin island. Hilltop villas have a beautiful view of the bay from the bed and the bathroom. The staff is very nice and caring, always available. Mohamed in particular in Loisan restaurant made us feel very special, attending all our requests and even volunteering nice gestures. Ricky the buggy driver has always been very responsive at busy times. We also had great couple massage in the Spa, with beautiful open air treatment rooms. The property starts to be quite dated and would benefit from serious renovations, particularly in the common areas. The staff in the restaurants is very kind and available to accommodate any food requests, but except for locally sourced ingredients, the quality of the food ingredients is not exceptional.