Villa was really good and the amenities as well. Butler service was also very good. The Raffles does not deliver a 5 star luxury resort service level. The service at all restaurants and pool are really bad - 2 stars level. Besides the bad service, the price you pay for the food doesn’t meet the quality delivered. Nothing special. Definitely will not come back.

Checking in was slow. Villa and dip pool superb. Booking restaurants via front desk painful.The attitude was negative rather than finding solutions to requested restaurant bookings. Restaurants were excellent both from a food and service perspective. Pools and grounds were beautiful,well maintained and supported by helpful staff. Position of hotel and expectations of hotel were more than met.

Superb accommodation with very high-quality standards of services. The Pool Villa was located in the middle of the nature with Seaview. We appreciated very much the calm and privacy, and in general the friendliness of the staff.

Hotel is a 10/10. Loved everything room the villa, buggy service, room cleaner, spa, pool area with service and food. Everything was above and beyond. I did review extensively on Tripadvisor and could not rate highly enough. Only criticism was the main restaurant service needs attention but certainly did not spoil the experience. We want to return ASAP

Cannot fault the pool villas layout, position in respect to the sun, facilities eg large bath and Outdoor usable areas.

We recently spent 13 nights at Raffles Praslin and really enjoyed our stay. We arrived by helicopter that was smoothly arranged by the Raffles team (thank you Camille!) Our villa was beautiful, spacious and had some well appointed details that the impeccable housekeeping team looked after. The beach is one of the most perfect on Praslin - safe to swim in and very picturesque. The beach team were a highlight of the trip - setting us up with beds wherever we wanted and bringing a constant supply of cold water to keep us refreshed. Another highlight was the buggy team who were always prompt, professional and friendly moving us around the resort. There were a couple of negatives. When we booked it said the resort was going through refurbishment but this was supposed to have been completed by the time of our stay. This wasn’t a problem for the most part except it meant that only 3 restaurants were open for dinner. We were on a half board package and the limited menus became repetitive after time and we ended up spending a lot of money on food supplements to have some variety in our dining options. My final comment on the F&B set up would be to consider an adults only dining area in part of one or some of the restaurants. We experienced and also saw others trying to celebrate birthdays / anniversaries against a backdrop of children playing with cars on the floor, iPads blaring entertainment etc. which probably wasn’t the vibe they or us were looking for. The resort also needs to increase its fogging frequency - we have stayed on Praslin many times and have never had so many insect bites before. I understand that part of the hotels attraction is its natural setting, but despite using repellant we both had more than 100 bites during our stay. Also, the main swimming pool was undergoing maintenance whilst we were there. This was ‘compensated’ for with a free taco and drink at lunchtime, but had we known that it was happening we probably wouldn’t have stayed on those dates. Our final niggle was the comms system - the telephone in our villa didn’t work some days and three times we had to get tech support out to fix it. Also had no WiFi one day but tech support came out and replaced some hardware promptly. Annoyingly though, there was never WiFi signal outside of the bedroom and couldn’t get reception on the villa exterior deck / pool/ lounge area which meant having to stay inside to do messages / emails etc. It’s a shame we didn’t get to see the resort at its full potential, but hopefully it will be lovely once all the problems are ironed out.

Our stay at Raffles Seychelles was truly exceptional. From the moment we arrived, it felt as though the resort had been seamlessly woven into the natural landscape rather than simply built upon it. The attention to nature integration throughout the property is remarkable; every building, path, and space seems carefully placed to preserve and complement the stunning surroundings. The Wedding: We celebrated our wedding during our stay, and it was flawless. The wedding organizer managed every detail with incredible precision, handling everything from the smallest touches to the overall flow of the event. We didn't have to worry about a thing. The Butler Service: Our butler was outstanding - attentive, proactive, and genuinely eager to help. Any inquiries we had were resolved promptly, and they went above and beyond to ensure our stay exceeded expectations. Staff Excellence: Every member of staff we encountered was kind, warm, and ready to make our visit special. There's a noticeable culture of going the extra mile that runs through the entire team. Raffles Seychelles isn't just a luxury destination, it's a place where comfort, natural beauty, and impeccable service come together effortlessly. We'd return in a heartbeat.

We chose raffles to celebrate our 20 year anniversary (and my birthday). We chose the resort because of the variety of dining and relaxation options available at the resort. Unfortunately the resort was still under construction, with the pool area, and 3 of the restaurants unavailable during our stay. The reception area was also under construction. Given the extent of the construction, Raffles should have closed the resort to complete these projects, as guests, including us, were not able to fully enjoy the resort. For a beach resort, the pool, bar and beach side restaurants are the key components and these were out of commission. Our room was exceptional, and thankfully we could swim in our plunge pool. The staff did their very best to make our stay memorable, and Ashley Hagins stands out for surprising and delighting us, and making our anniversary very very special. The gardens at the resort are world class, and our spa experience was excellent, just a shame we couldn’t fully enjoy the Raffles experience.

First class, accommodation and customer services. Highly recommend.

Ambience: The resort is beautiful, very spacious and offers a great deal of privacy. At the moment, however, the hotel is still undergoing renovation, so some areas such as restaurants and the reception are located in temporary alternative locations. During our stay, the renovation work was at times quite noticeable and also somewhat noisy. The upper pool was completely closed for some days due to renovation work, and there was also construction around the pool bar. This did affect the overall experience to some extent. Location & Surroundings: The location on Praslin is absolutely beautiful. We really enjoyed the beach, the natural surroundings and the peaceful atmosphere. Thanks to the spacious layout of the resort, there is also plenty of privacy. Staff: The staff were extremely friendly and welcoming throughout our entire stay. We felt well looked after and warmly welcomed at reception. The housekeeping team, the buggy drivers and the ladies at the spa in particular left a very positive impression on us. Food & Service: We were very happy with the food itself. The quality was consistently very good, the dishes were delicious and breakfast offered a wide selection, including additional freshly prepared dishes. The restaurant service, however, has significant room for improvement. At times, the service felt rather uncoordinated, and we were occasionally left waiting or seemed to be overlooked. Drinks sometimes took around 30 minutes to arrive, and on several occasions we waited more than an hour for our starters. We mentioned this during our stay, but unfortunately we did not notice much improvement, and so the current restaurant service does not quite meet the standard we would expect from a five-star hotel. Rooms & Villas: Our villa was beautiful, and we felt very comfortable there. Housekeeping did an excellent job throughout our stay, and we were also surprised with a few thoughtful little gifts, which we really appreciated. Overall Overall, there was a lot we really enjoyed about our stay, especially the beautiful location, the beach, our villa and the warmth and friendliness of the staff. At the same time, the noticeable renovation work and the restaurant service, particularly the long waiting times and lack of coordination, did have a clear impact on the overall experience. Aside from these points, however, we had a very pleasant stay and enjoyed our time at Raffles Seychelles.

Villas are beautiful, well maintained clean and comfortable. Great provisions in the room for every comfort and for once great lighting throughout. The renovation of the public areas was still going on which was not expected or communicated prior to arrival. The alternative restaurants lacked the detail and finesse of permanent establishments eg no table Lights / flowers that you would expect at this level. Food was good but service was very patchy. Our first night wautwd a very long time for food and drinks. Multiple times the drinks service took a very long time and even on occasion ordered wine was forgotten. Some nights we got bread others we didn't - not raffles level experience by any standard. Managers drinks was a nice touch and well done . Reported issues were dealt with well and apologies made, but I would expect better at this level. The staff were all lovely and engaged really warmly with us. The sommelier and Joyce in the Spa stood out. Buggy service was overall good but the drivers drive too fast around the resort so if you choose to walk you are always afraid of the speeding buggies.

Many thanks to Rifka. She is reliable, unobtrusive and always reachable

Generally speaking the hotel is very nice however....maintenence isn't good, pool was been redone while we were there, claimed it was an emergency- left the entire hotel to use a very small strip of beach. The food wasn't good in any of the restaurants. The service was very very good.

I feel like there is a lot of work to be done. Renovate restaurants, more professional staff, should have private shuttle and maybe a raffles boat as the one we went in was falling apart. We really didn't like the half board and full board, felt like an all inclusive and we were constantly being told what we can and can't order. I feel like the place is missing the touch.

Excellent villa, a little disappointed given the amount of reconstruction work and the impact on villas and restaurants

We chose Raffles for our honeymoon, with the intention of enjoying the beauty of the Seychelles while taking some time to truly relax. Our Panoramic View Villa exceeded our expectations. It was beautifully located, offered a wonderful view, and had everything we needed for a very comfortable and relaxing stay. The service was generally at the level we expected, with only a few hiccups that we discussed with our butler. We particularly appreciated how quickly the team responded to our feedback. Almost immediately after we raised the issues, the managers of the respective services came personally to apologize, which showed a genuine commitment to guest satisfaction. We also very much appreciated the lovely surprise of sweets waiting for us when we returned to our villa. A very special thank you to our butler, Rifka, who went above and beyond and truly helped make our honeymoon unforgettable. The food was very good overall, although we felt it was a pity that the menus across the different restaurants were not more diverse. After a week, we had essentially tried most of the dishes available, so a greater variety between the restaurants would have been appreciated. All in all, we had a wonderful stay at Raffles and a very memorable honeymoon. Thank you to the entire team for making our time in the Seychelles so special!

We made this booking one year in advance, and 1 one week before our stay we were told that the hotel was undergoing a transformation, but that this would not affect the experience. However, this affected our 14 night honeymoon stay greatly. When dining at the losean restaurant, the wait for each course of food was extremely long, taking over 2.5 hours to have ann evening meal each time we dined there. This is a completely unacceptable level of service. We understand that this is due to the losean and sabor restaurants sharing a kitchen temporarily, but it was clear that the shared kitchen could not cope with the demand. Even at breakfast, the wait for a coffee was too long. Furthermore, when dining at the temporary sushi room location, we ordered a bottle of wine and were told there would be a considerable wait for this as it had to be brought over from the wine cellar, again due to the location change. We accepted this, however, the meal began to be served before it arrived. It didn’t come until we were half way through the meal, which is not acceptable. For every single meal we had, we were brought the chargeable Voss water, instead of the house water we specifically asked for. We understand that mistakes happen, but to happen every single time felt deliberate or that we weren’t listened to. What’s worse, is that it was included on each cheque, so each time we had to wait and ask for it to be removed and corrected. This was an extremely draining and tiring process to keep repeating. On many occasions, the cheque was “lost” or “forgotten” and we had to re-sign it the next day. The pool area was a disgrace. The pool itself had the majority of tiles missing from it. This was awful to look at and to swim in. There was no where at all to sit and have food or drink, or just be in the shade / sheltered from rain. If you wanted food, it had to be eaten on your sun lounger surrounded by birds. Overall, the atmosphere of the hotel was very boring and quiet. There was only one bar and we were the only people in it for the majority of the time. When it rains, there is absolutely nothing to do. There is a tiny gym, or separate gender spas meaning you can’t spend time with your partner in them. On a positive note, the staff were some of the most lovely people we have ever had the pleasure of meeting. Margaret and Frank on the bar were amazing, so kind and chatty, and made incredible cocktails. The sommelier was awesome and always helped us out. The pool staff were also so friendly and made sure we had a great time doing water sports and having clean towels and sun loungers. Our butler Houdaifa was so attentive and responsive, he made the whole stay run very smoothly and organised a beautiful bath and welcome package, as well as sorting out all of our taxis and dinner reservations and a souvenir upon leaving. The buggy drivers were also amazing, super kind and caring people.

The villa itself and the grounds of the resort were beautiful. We had great experiences with the buggy drivers, recreational staff, and spa staff. However, several aspects of our stay did not meet our expectations or those typically associated with a five star stay. For example, the concierge was non responsive and not helpful, although they are advertised as being able to help with any excursion/activities bookings. At times, they did not answer the phone or WhatsApp messages. We also did not have great experiences with the L’Osean restaurant staff. Those guests that had butlers received much more attention from the general restaurant staff than we did. There were several meals we had here where we had to wait 15-20 minutes for basic service/requests. The restaurant reservation system also does not make any sense. The hotel requires reservations for dinners, but there is not a clear number to contact to make reservations, and when we called the front desk or the concierge, we were often re-routed to someone else or just hung up on entirely.

Raffles Praslin was a great experience - luxury villas on the slopes of the hill overlooking the ocean. Well appointed villa with every detail thought about and impeccable service. Housekeeping, buggy service, Losean restaurant and reception staff were friendly and efficient. The beach was great and the staff there and and at the pool were prompt and polite. Everybody made us feel really welcome throughout our stay. Highly recommended.